I stayed here on 5/31/14. Had to wait in line for...

I stayed here on 5/31/14. Had to wait in line for 15 minutes to check in to my room. Got room keys to go up and open my door to an ALREADY occupied room. Thank GOD no one was in the room!!! Went down to the front desk for the gentleman to tell me I went to the wrong room. Well you handed me the keys and told me 803, so I went to room 803 and the door unlocked. He wrote 802 on the key envelope, if I would of went to 802 the door wouldn't of unlocked anyway. Half our team had to switch rooms, some even more then once because of ac not working or the fridge not working in there room. I paid cash for our girls waterpark passes and still get charged on my mastercard for $20.40. I call and they say they can't find my cash transaction on my room. Well the place was so crazy I'm not surprised! Was told 3 different amounts for spectator passes! Heard they were $19.95, $5, and I also heard free. I paid $5 to be able to sit at a table and watch my girls at the waterpark. That is just crazy! I can see paying to actually use your waterpark, but to pay to sit and watch that's just beyond crazy!!! Needless to say we will NEVER be visiting Fort Rapids again!! Good thing we got a discounted rate for our group!!! It amazes me that you are still in business with all the negative reviews I have read.