I don t know where to even start here .

I don t know where to even start here .

We arrived at the hotel/water park about 2:00 pm. The grounds are horribly not kept up. Trash can be seen everywhere on the premises. Not only that there were many boards in multiple areas lying around with nails sticking up. Cars were lined up in the fire lane as there was no other parking.

After waiting in line for 40 minutes to check in , I was informed that our room was not ready. As check in was not until 4:00 (and based on reviews), I was not overly surprised. We were given waterpark passes with little else detail except to come back at 4:00 for room keys. We stopped by the restroom and were appalled. Not a single one of the stalls had toilet paper in the holders. A few had some laying on the ground and sitting on the back of the toilet (where it got sprayed by water when the toilet flushes). The toilet seats all had various broken issues. The bathroom counters were disgusting and most of the faucets were broken.

I should have left then, but figured I would make a decision when I saw our room. We had already paid and perhaps it would get better. I took the kids to the arcade to play while we waited for the rest of our group to show up.

At 3:30, I noticed the line was even longer than before. We got in line immediately. After close to two hours in line, I was informed our room was still not ready. Groupon has fine print that check in is not until 7:00 pm. I was not informed of this the first time I checked in. As I had already spent 2 hours and 40 minutes of my day waiting in their line, and looking at the line behind me that had gotten even longer I tried everything to get a room. Trying to work with them I offered to buy an upgraded room that was ready. There were none. I asked if I could schedule our visit for another time and was told I could not. I asked to speak to a manager and was informed a manager was not available.

The gentleman next to me was frustrated, and when the door behind the desk opened he yelled back asking the manager to come address everyone. The manager walked out; told the gentleman he needed to leave because he was being aggressive. The gentleman explained he was frustrated that he had spent so much time in line and could not get answers on his room. The manager promptly picked up the phone and called the police.

We left and paid for another hotel. Complete waste of money. The worst customer service, zero management, poorly kept property with safety issues. I do not recommend.