THE STAFF IS SOOOOOOOOOOOOOOO RUDE. THE FOOD WAS N...

THE STAFF IS SOOOOOOOOOOOOOOO RUDE. THE FOOD WAS NASTY. WHILE I STAYED THERE THE FRONT DESK HAD ME AS A CHECK OUT WHN I WAS SOPOSE TO STAY 2 NIGHT, SO THE HOUSE MEN OPENED MY DOOR AND LEFT IT AJARED WITH A TOWEL FOR OVER 2 HOURS AND MY MAC LAP TOP AND MY SONS BEAT HEAD PHONES WERE STOLEN. NOT ONE TIME DID MNGMT ADDRESS THE ISSUE. THEY SAID IT WAS OUR FAULT THAT WE LEFT OUR ROOM DOOR OPEN, BUT ADMITTED TO THE CLERICAL ERROR. THEY SAID THERE NOTHNIG THEY COULD DO. WE SPENT OVER 4 1/2 HOURS DEALING WITH THE SITUATION ON OUR OWN. WE HAD TO GET OUR KEYS REACTIVATED TO GET OUR BELONINGS SO WE CAN LEAVE. AND INFORMED THE FRONT DESK OF THIS. AND THY STILL CHARGED MY CREDIT CARD FOR THE SECOND NIGHT, AND THEY CHARGED A COMPLETLEY DIFFERENT CARD THEN WHAT I USED TO RESERVE THE ROOM. I NEVER GAVE THEM AUTH TO USE THAT CARD. WHEN I CALLED THEM TO ASK FOR A REFUND THEY SAID THEY WILL CALL ME BACK AND NEVER DID AFTER TWO DAYS OF ME CALLING THEM. FINALLY WHEN I TALK TO HEAD OF SALES, SHE SAID THAT PER MNGMNT SHE WAS NOT ALLOWED TO REFUND ME, AND ADVISED ME TO CONTACT MY BANK TO DO A CHARGE BACK. THEY REFUSE TO GIVE ME CORPERATE INFORMATION. SO IF ANY ONE KNOW WHO I CAN CONTACT ABOVE MNGMT PLEASE LET ME KNOW....