Jeanine Zoganas Review of Fort Rapids Indoor Water Park ...
I've been here before and it wasn't bad. THIS time...
I've been here before and it wasn't bad. THIS time, we had bought Groupon tickets so my son could take friends for his birthday. When we arrived we were told we had to show our tickets at the gift shop. There was a simple misunderstanding and we were treated horribly when I tried to figure out what was happening. The employees were rude and dismissive, and eventually told me that if I didn't like it, I could "LEAVE." I went to the manager who then had no time to help me. She, also, was very dismissive. I waited OVER 20 minutes at the lobby desk (there were VERY FEW people that were being helped) before she even acknowledged me. All around, even while in the park - horrible service and RARELY smiling. Find somewhere else to have a party for your kids. I think they pay their staff to write 5-star reviews- I know of two for certain in this list of reviews.
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