IF i could give it less than one I would. These a...

IF i could give it less than one I would. These are the rudest people I have ever encountered. I've visited this facility many times but refuse to ever sit foot there again. I tried to contact customer service to reschedule a vacation 5 days in advance due to child being in hospital. The first call, I was transferred twice and waited 17 minutes without any help. Called back, told them the issue and I needed to cancel and they transferred me to a manager's office where again there was no answer. By the fifth call I made in the hospital lobby, I was pissed and the bit*h hung up on me. I finally got the reservations CANCELLED after paying for 1/2 the stay! NEVER again! They've go my last dime, hope they choke on it!