Filson Review

I have an unhealthy obsession with Filson. I ve used one of their tote bags everyday as my work bag for about 5 years now and it is holding up great. I have one of their backpacks, two jackets and many other items and I can t say enough good things about the brand. I especially love the flagship store because you can find items that are made at the workshop on site and are unique to that location, and sometimes they only make one so your piece is totally unique. The staff have always been helpful and the space itself is impressive. If I lived closer I would probably pop in all the time!

I've been there twice while visiting my son. Great store. I own a lot of Filson stuff. As a power company Lineman wool is extremely fire resistant and approved to work in high energized areas . I worked in the Adirondacks ......love the winter with my Mackinaw wool!

A must see! I've collected Filson pieces for years and I was incredibly impressed with the factory and flagship store.

I love Filson gear and have been collecting pieces for years. My advice: buy the 'Made in Seattle' stuff, and don't bother with other pieces made off-shore. Filson is charging a lot of money for nice shirts made in China and India. The luggage, bags, jackets and other items made in the USA are the best that money can buy.

Good visit. I thought the store would have more history than it did. I wish they had more tours of their facility daily. T-shirts are expensive for being basically a Gildan tee with a Filson tag. Service was very helpful and professional. I had it on my list to visit.

The selection of actual Filson items was extensive. It was good to try on things that I'd seen only online.

Store itself is beautiful. Very well done. It's also nice to see the manufacturing area as well.

Nice high-end outdoor clothing store with factory tours and a super nice team!

From hipsters to hunters Filson is where you want to be. The staff are great, knowledable, friendly, helpful and fun. Stop in even if you are not looking to buy anything because the quality of these goods are out of this world.

Found a great hat for the winter here. Very welcoming and courteous employees.

Greatest clothing ever 100%! Stylish, comfortable, classy, rugged and adaptable # you get what you pay for! Service is impeccable and atmosphere is intoxicating.

This is what REI used to be like! Though not a CO-OP, Filson's has been making rugged outdoor wear for over a hundred years in Seattle. Their coats used to be the standard issue for the National Park Rangers, and they guarantee and repair their jackets and bags for life... you can even bring in your grandfather's old Filson hand-me-down and they'll fix it.

Plenty of helpful, friendly service staff, and the fire place made it hard to wanna leave

Cool store with very friendly and helpful staff. They have a great warranty on their bags - but you pay for it in the purchase price.

The bottom floor has the manufacturing area while the top floor is a huge display of their products. It's nice to see just about every Filson product including the limited things such as bicycles and the restoration collection

WOW what a great American........ Store did I mention USA love it.

I went in to replace my 20+ year old belt. Sometimes things cost more for a reason. Also you can bring your dog with you too.

Loved their 'make your own leather keychain fob' event for fathers day

The flagship store is worth a visit. A short flight or two of stairs leads past the manufacturing area on the first floor - pause for a minute to watch the action if you like - to the store itself on the upper floor. Lots of high quality clothing and accessories for the outdoor enthusiast or anyone who appreciates well made goods.

High quality, unique bra d that I adore! Really cool store too. They have a shop Beagle that wanders around with you while you shop. She is just the sweetest thing!

Filson is the greatest quality clothing on Earth. The store is beautiful. I only wish they kept better selection of size runs in stock. I came to this store because I don't want to order it.

Beautiful shop, beautiful clothing, helpful people. Kind of pricey yet Filson purchases are a commitment.

I can't argue that they're stuff is VERY high quality. And you certainly get what you pay for. Great stuff made right here, under the store, in Seattle.
Although in my opinion it still might not necessarily be worth the high sum that you do end up paying ultimately...very pricey. But, that's just my opinion. I do think they're marketing materials are pretty fantastic though too.

This place does it right- quality gear that will last forever, is tough as nails and looks great, too. Definitely worth the price tag- excellent guarantee and service, also!

The clothing and gear are very attractive. They're essentially meant for the tech bro who makes six figures but also likes to go hunting and camping in his thousand dollar jacket and boots.

I went in with my dad because he got a gift card and wanted a jacket. They were sold out so they placed an order but it ended up being the wrong item and they took weeks to get a refund back to me.

Maybe if they hired their employees based a little more on their experience than their attractiveness, their customer service might improve?

But if you want to look at pretty and expensive clothing and the dozens of equally pretty employees working the floor, Filson is the ideal place.

This company sent me an unsolicited commercial mail even though I am on the National Do Not Mail List, DMAchoice opt out of catalogs list, and the Opt out of Prescreened offers list at OptOutPrescreen.com. This company's business practices are harmful for the environment so I would not recommend to do business with this company.

Not my thing, but if you are looking for mining clothes that are made in Seattle, this is the place.

Hell. Yes. This is how we, collective humankind, need to make things. Superior products, a lifestyle choice.

For the quintessential Seattle outdoorsman experience, visit Filson. I ve now shopped here very selectively for years. Thanks to their unfailing goods promise and delivering the goods with enduring quality and design, I ve become a fan for life, especially when provisioning for trips to Alaska and the Himalayas.

Too old, too late for any girlfriend to buy me a Filson hat for Christmas, so I bought myself my first waxed-cotton famous Filson hat. And another the next Christmas !

Had a very odd conversation with CSR about first hat being way too small, labels cut out pre-receipt, and "non-returnable". Gave it to my best friend.
Oh, well.

And I want to "take it with you".
But which hat, the black or the green? Decisions, decisions.

I had to take a jacket in for repair, and was helped right away. Everytime I've been in the store to purchase anything as small as a Rugged Twill Belt Pouch, to a Tin Cloth jacket, the staff was very knowledgeable and friendly.

The coolest clothing store I've ever been in. Also make some of the best clothing I've ever worn. Honestly I would go in ever if you aren't going to buy anything.

If you desire quality clothing, look no further. A charming, old school environment with exceptional products make for a fantastic shopping adventure. Be prepared to part with copious amounts of cash and leave with a family heirloom.

Great customer service! Lisa was especially helpful in finding exactly what I was looking for. She rocks!

Fixed a strap for no charge. Great interior design, high quality products.

Make sure you check to see when they do factory tours!

So I think that the experience in the Filson stores is mostly fine, but online service really awful for such a small company. I was given a gift card and tried to use it online- website says number is wrong- call help- wait 45 min- says card is fine- place order- arrives, wrong size- try to return- huge nightmare- more 45 min waits etc, finally get correct item after literally hours on the phone. 1- don't by gift card. 2- be sure you wont need to return item! 3- don't expect to spend less than 45 min waiting on phone. If LL Bean or Lands end bought this store, their profits would triple in less than a year!

Best outdoor clothing brand and store period. If you've never been to the Filson flagship store, your missing out. You can watch the products being made in the factory.

I've had a Filson jacket for a few year now. I think it is the Bell bomber. They've been sending email newsletters ever since. So while in Seattle I decided to stop by the flagship store. It's very nice and classy. Kinda outdoorsy too.The sales people were nice and I almost bought a tin duffle bag. But I went over budget quite a bit on this road trip so decided against it. Road trips aren't cheap sadly. The factory being there too is pretty awesome. It's neat seeing where something you bought might have been made. It says made in the USA, I hope it was here. I just glanced for a few seconds, I didn't wanna stare while people were working.

Very nice historic landmark store with nice rustic styling and large decorative wood-carvings of wildlife. Lower level is manufacturing area that you can obaerve through the glass walls. Upper level is the retail area, chock full of outdoor, expedition and hunting clothing and accessories, as well as a repair shop. Hand-made high quality clothing, but with the expected pricing to match. They are even selling rustic, wooden snowflake decorations for the holiday season. You can lounge on a bearskin rug by the giant wood-burning fireplace.

Came for the Bear's Den performance which is an experience I will never forget. As for the store, everything is super expensive but it looks high quality so I can see how it might be worth the money.

My note to Filson:

Have I bought my last Filson garment ever? Probably. It has been hard to watch the brand expansion and attempts at expanding the market share with Filson. From overseas production to S/M/L/XL sizing in lieu of individual measurements (eg 44/46/44L) to catalog sales email blitzes. I kind of got it to an extent. But the last straw was today s visit to the Flagship to have a repair done on a small tear in my beloved 5yo (size 46, not L) Jac shirt. I was told the wait was going to be 6 weeks. Ok, I can deal with that. But I can t hold a place and just bring in the jac-shirt in 6 weeks. Nope. I m expected to leave it for 6 weeks and do without. Or I m told I can pay one of your preferred tailors to do it sooner (not under warranty).

Somehow I don t think that s what CC Filson meant by We guarantee every item purchased from us. No more, no less.
Your satisfaction is the sole purpose of our transaction.

Filson has gotten too corporate for my tastes. If you ll pardon the expression, too big for your britches . I guess we are seeing the next Orvis. A great brand ruined.

My boyfriend bought me my first "grown up" pieces of luggage here. Love them, quality is worth the cost. Definitely building a set.

A lot of selection and a great store very welcoming too!

Friendly service, amazing craftsmanship, onsite factory, 113 years in Seattle. Wow!

I work at their Distribution Center. Very solidly made clothing. You pay for it but most of the outerwear will last a lifetime.

Hey my favorite brand that makes me feel super poor

Absolutely a great place to shop. Very good quality and durable clothing. Yes the prices are expensive but you are buying some thing that will last a life time. The customer service is great and the atmosphere is wonderful.

This place is a fancy schmansy outdoor wear store. But it's probably a better place to be a lumbersexual because you won't want to take any of these clothes outside they are so darned expensive. Im pretty sure the quality is above average. This place is the Nordstrom of outdoor wear. Great service, very friendly staff and a good service department if you have to get your Forester overalls sewed up and re-waxed like my boyfriend did. They're shipping his pants back to him for free. Awesome!

Edit: I am unfortunately having to remove a star from this review. So when my boyfriend dropped off his work pants he was told he would get them in four weeks. He was not told it would take four weeks to sew them up and four weeks to waterproof them. We both think the guy who helped us ( who was super nice and seemed to mean well) probably wasn't used to repairing pants and then waterproofing them. Then the other day we get a call that they are ready for pick up when they were supposed to be mailed.

Anyone who is needing these services be forewarned. Drop off your things at the beginning of summer so you can get them back for rainy season just to be safe.

Extremely knowledgeable and helpful staff, expect high prices for high quality

Once again a trip to the place, period, to buy outer wear and enjoy a trip to a time before expanded Teflon for rain protection.
Save your money and purchase once. FILSON.

My husband and I purchased a Filson cotton blanket a few months ago. After it was washed following the directions the blanket completely lost all of its texture. I went through the warrenty process to resolve the issue and was returned the item with a note saying it was fine. I called customer service and they were incredibly rude and said that's just how it is. This after having spent thousands of dollars with this company. No longer a Filson customer. It's unbelievable they treat people this way. The lifetime warranty is a joke and used to get people to spend the money on their products.

Follow up:

Shelly with customer service swooped in to save the day. She understood why I was upset and was determined to fix the issue at the source as well as solving my situation. I received a new blanket (the new version) to my home. Even with moving states she was able to get it right to me. Faith restored in Filson. Thanks Shelly!

My husband and I went in to purchase a tin packer hood, the customer service was horrific. My husband was standing at the counter ready to purchase and the sales associate made a joke saying it s a new fashion statement he s only going to wear the hood & he should get two more so he can cover his shoulders this was very insulting to him considering that he spends a lot of his hard earned money with Filson & owns a lot of their work gear. The professionalism in the sales associates does not match up to the quality of the product. This is also not the first time he has been treated this way at the Seattle location. We will now be extending our trip to Filson just a little further up north & will be taking our business to the Ballard location.

I am a long time Filson fan but today was my first visit to a retail store (the flagship store in Seattle). I read a lot of the google and yelp reviews prior to my visit and was disappointed to read so many people apparently very unimpressed with their customer service. Personally I had a great experience. I was helped by several different staff members and all were pleasant and helpful. It's not the type of place where you are hounded by commission hungry sales people which in my opinion is nice but if you need something you'll have to ask directly and you're not necessarily going to get the same type of attention you'd get at a Macy's or Nordstrom.

The building is beautiful inside and out, like a museum. The change rooms are stunning and massive however they could use a little more light, and someone dedicated to working the change rooms when it's as busy as it was on a Saturday.

The products are very expensive, there is no doubt about that. You're not just paying for a product that will last a very long time if taken care of but you're also paying for the Filson name. Many of their shirts and some items are NOT made in the USA so if that is a concern for you then pay attention to the tag. But it seems that all of the luggage, wool items, and jackets, pants, etc are made right there in Seattle.
I am from Canada and did ask about tax exceptions which they were not willing to do but they were willing to sign up my wife for the emails and use her 10% off coupon which is actually slightly better than no tax.

All in all I had a great experience.

We were greeted by the friendly staff.
The flagship store has an amazing space and filled with premium quality products made with pride.

Awesome store. Highest quality. Just very pricey.

With that said, worth the cost.

Massive and yet inspirational store. All made in USA. Home grown talent.

Bought a hat and coat for my brother in law here. Everyone was so helpful and nice. The atmosphere was so festive and the complimentary gift wrap was an extremely nice touch as was the hot cider.

It is a very nice place, restrooms are nice and clean, I was there for half an hour and tons of clerk standing around but none of them ask if I needed help, no big deal I was good but maybe they need to ask, very price so unless you want to spend over 200 on a shirt this is not your place, nor mine either

Simply awesome! Expensive but you get what you pay for!

I stopped by to check out Filson after owning several pieces of those clothing that I purchased through other retailers. Although pricey, I love their gear. The best kooky find in the store was the beef jerky vending machine. I wish I had been able to coordinate my time in town to make the tour.

I thought customer service was supposed to be top notch at Filson. I received a briefcase recently for my birthday but noticed that the stitching looked flawed in a visible part of the bag. I took it to the store where they informed me that the bag was a second so it did not qualify for the Filson warranty. But all the sales tags that were included with the bag would disagree with the associate's statement. The person who bought the gift and they said they were not informed that they were buying a "second" when they bought it at a Filson store. I know its "only" cosmetic but taking care of little stuff is what places like Filson were known for and why people pay a huge premium for the product.

Like a Apple store. Everything in its place you almost don't want to touch stuff. Cool store and factory.

Filson is the standard by which all others are measured. Amazing line and beautiful holiday display with Santa!

What an amazing, retro, store. The absolute highest quality.

Such a beautiful flagship store. I've been buying Filson products for years, and they are well worth the money. The store itself is gorgeous, with great displays, and extremely helpful staff. If you are in the neighborhood, don't miss it!

This place has beautiful products and a beautiful space! It's fun to watch them making the bags onsite. I wanted to buy everything, but alas the prices were too rich for my blood.

Not the Filson I used to know.
1 Stars for the products that are still/currently made in the U.S.
I used to buy one nice item a year from them as I knew it would last a long time and was a quality product. They would repair garments/bags that had torn, or wore out, if needed. It really used to be a great store.
I stopped shopping there over 6 years ago when my wife bought me a Filson sweater that was made in China.
I went in today to redeem a gift certificate and thought I would get a shirt or two (as I all ready have many coats, jackets, bags, and wool items from them that are all at least 10 years old). I saw some shirts I liked and picked them up. While standing in the incredibly long line with my incredibly bored daughter, I noticed the tags said "made in India". $150+ for a shirt made in India? No way! I spoke with a receptionist on the way out and all she said was that it is not economical to make shirts in the U.S.. There are several other companies not owned by Bedrock Manufacturing Co. ( private equity and venture capital firm, current owner of Filson) making and selling shirts in the U.S. for $50.00.
Filson has really lost all credibility for me as I cant see paying a $150 on something that cost them $5. I refuse to feed into rewarding venture capital firms for removing more jobs from the U.S. yet charging as if they had been made in the U.S. Yes, their more expensive items are made in the U.S., just make sure to look at the label before you buy from Filson. In the past 10 years, I have seen so many companies move their production from the U.S. and not reduce the price of the items, just the quality (Carhartt is one example).
I guess I'll keep having to order my shirts, shoes, socks, etc... from reputable american manufacturers. If we don't insist on quality made U.S. products, you'll just pay the same amount for poor quality overseas products while the Dallas based owners line their pockets with profits made by overseas labor.

How do I donate my gift card to charity?

In November 2019 I purchased work boots online for my husband. When they arrived I found out there was an extra charge of $150 for shipping (Filson now claims was a mistake). I asked USP to sent the boots back and called Filson to ask for a refund. In December 2019, I had no refund yet so I phone philson for the second time to ask. They told me that they would reach out to UPS to get the boots back and once that had happened I would have my refund. January 2020 I still had no refund, I phoned Filson and was told that they would reach out to UPS to get the boots back and once that happened they would issue the refund. February 2020 I still had no refund. I phoned Filson and was told that they would reach out to UPS and get the boots back and would then issue me the refund AND, this time I asked for an email conformation once they had reached out to UPS. Now we are March 2020 and I still have no refund and no email conformation. Where is my $500 dollars Filson? You are seeking across the line in to Theft and disgraceful business.

My son purchased a wallet for me about five years ago. Filson told him it was guaranteed for life, they would repair it or replace it. I brought it in to Filson and asked if they would repair the wallet. They told me that they no longer guarantee that wallet because it is not repairable and they wear out. It seems to me that they should replace the wallet with the one that they now sell and can repair. How can a business offer a lifetime guarantee and then take it back? I have purchased oilskin coats, work overalls, a wool coat, hand bag, and last Christmas my son bought me a backpack! I m very disappointed at the way they treated a loyal customer. I don t think I will be shopping at the store on 1st ave s. in Seattle !

This store is a treat! Yeah it's hecka expensive but the quality is really nice. High quality stuff. We went during a weekend that they had free Santa photos and it made for a good memory.