I am a long time Filson fan but today was my first...

I am a long time Filson fan but today was my first visit to a retail store (the flagship store in Seattle). I read a lot of the google and yelp reviews prior to my visit and was disappointed to read so many people apparently very unimpressed with their customer service. Personally I had a great experience. I was helped by several different staff members and all were pleasant and helpful. It's not the type of place where you are hounded by commission hungry sales people which in my opinion is nice but if you need something you'll have to ask directly and you're not necessarily going to get the same type of attention you'd get at a Macy's or Nordstrom.

The building is beautiful inside and out, like a museum. The change rooms are stunning and massive however they could use a little more light, and someone dedicated to working the change rooms when it's as busy as it was on a Saturday.

The products are very expensive, there is no doubt about that. You're not just paying for a product that will last a very long time if taken care of but you're also paying for the Filson name. Many of their shirts and some items are NOT made in the USA so if that is a concern for you then pay attention to the tag. But it seems that all of the luggage, wool items, and jackets, pants, etc are made right there in Seattle.
I am from Canada and did ask about tax exceptions which they were not willing to do but they were willing to sign up my wife for the emails and use her 10% off coupon which is actually slightly better than no tax.

All in all I had a great experience.