My husband and I purchased a Filson cotton blanket...

My husband and I purchased a Filson cotton blanket a few months ago. After it was washed following the directions the blanket completely lost all of its texture. I went through the warrenty process to resolve the issue and was returned the item with a note saying it was fine. I called customer service and they were incredibly rude and said that's just how it is. This after having spent thousands of dollars with this company. No longer a Filson customer. It's unbelievable they treat people this way. The lifetime warranty is a joke and used to get people to spend the money on their products.

Follow up:

Shelly with customer service swooped in to save the day. She understood why I was upset and was determined to fix the issue at the source as well as solving my situation. I received a new blanket (the new version) to my home. Even with moving states she was able to get it right to me. Faith restored in Filson. Thanks Shelly!