Hello, I placed an order on September 24 and today...

Hello, I placed an order on September 24 and today, October 4 has not reached me.

I sent emails, I called and I saw with Mr. Enache who after 3 days told me that he no longer has a product in stock and if I want to wait or order something similar. I ordered something similar and asked him why he did not announce me in the 3 days, he told me that he did not know, ok.

I waited for other days after which I sent to the orders and to Enache another email as I have not received the package yet.
Even today I have not received an email with a response, and until I called the number posted on Google I have not found the truth.

It seems that the volume of orders was the reason for the delay, and when I asked why I was not announced, as a customer, I did not receive any concrete answer.

It can be verified, the call was registered as well as the emails sent by me, with date, time, everything.

I received the next day, that is, the email, that mins put the parcel to the courier and guess, today (Friday, October 4) I did not even receive sms from the courier (this option was checked by me when I placed the order on September 24th. )

Under these conditions, how could I recommend these services and come back with other orders?
The lack of communication with the client, ie me, was complete. Maybe it was just me "lucky", who knows ...

For any answers from the side
Your order has the number 1371361

Edit: today, October 7, I received the order.
The 0.8mm vibration damper was wrongly sent and I received a 0.4mm.

Edit2: I received the correct damper after a short discussion with the manager.

After all the above, the situation was finally resolved.