I called their electric scooter service to repair ...

I called their electric scooter service to repair a warranty scooter purchased from them. Every time I spoke to a representative I was told something else:
- that this model is not repaired with them, to call the number on the warranty certificate.
- I called that number, they don't take care of my scooter model for a month, I try again in the place where I bought it.
- I returned to evomag with a phone, This time they changed their minds and repaired this type of scooters
- I reach them by scooter, I go to the warranty, they start to write me a receipt in the service, after which someone changes their mind and they tell me that they don't reappear to them.
- I am told to go outside Bucharest with her to take her directly to the service she works with. I was given a phone number that no one answers, and the service address is not found on google Maps.
- I wanted to leave the scooter at the evomag headquarters, from where it would be sent to a partner service, but I was vehemently refused, on the grounds that "it takes too long", which should have bothered me not They ...

I think it's pretty obvious how serious they are.