I have been waiting for the product for over a mon...

I have been waiting for the product for over a month! Sun, wait 20 minutes until an operator is free to speak and I say it is not their fault, they do not have what to do for that product comes from an external provider! I asked then in the written mail 7-10 business days? They didn't know how to give me an answer! They said I would return by phone that day or I would call the next day. No one called Seriousness 0, solutions for solving problems 0! I do not recommend