evoMAG.ro Reviews

Does not deliver when promising and confusing customers.

You can also zero stars, to avoid congestion, bored sellers, when you ask to talk to a manager, you are told that they are not in the store. if you return the goods you are penalized with 10% of the value of the goods if you buy it from the store !!!!? they make their own rules of return.

As always you were tall: efficiency, promptness, kindness; in a word: PROFESSIONALISM.
Keep it up!
I will call on your services whenever I need to.
Thanks evoMAG!

Super strong team! Proactive and ready to help. He thinks of solutions and their solution and not problems! A very good vibe and an exceptional customer service! Well done!

Don't buy from them, they are cheaper than others, you are happy at the moment that you have made a great deal, but if your product breaks down (I also suffered with TV and telephone) put all sorts of reasons and I say it's your fault that it broke down, you better give extra money but you have good services after. I don't buy anymore in my life and I advised everyone on the forums not to buy from them anymore. Josnici.

I recommend the smart Mi5 bracelet I recently bought! Excellent value for money! Serving k! I was primarily interested in: monitoring sleep cycles, stress levels, pulse monitoring, walking ... I discovered a new and useful function for breath control, noon sleep is also counted, the display is clearly superior to the variants previous ones I used! I still have evaluations to undertake! The interest-free 3-installment agreement with Raiffeisen is unsatisfactory! I would have also bought a smartphone in 12 installments !.

It is not possible to stay on the phone for 30 minutes at the return and service section. I called the orders section again and they were very prompt and they responded very quickly. Conclusion: you can order but to return something is not possible.

One star is far too much too the non-existent customer service within this company. You call them countless times, send emails and nobody answers. It represents a real gamble for clients who do not receive the money back after their return even after a month. No tracking, update or return status or payment order status.
It seems that a complaint to ANPC is the only remaining solution to recover the damage.
In short, a company NEEDFUL!

Far from the center, not too many products on display and lack of public restroom.

Hello, I bought today from Evomag a Samsung galaxy j4 and a Samsung galaxy j6. All good until we released j4 and found that absolutely all the information and menu of the phone are set in Chinese lb. Well, I'm sorry but I do not know this language and I'm wondering there should not have been any instructions to set a lb as much as known, for example, at least English. I tried to contact the company and nothing. Hard to find
How do we do? How do I use the phone do not mind?

Very serious and promising in their service, I ordered a refrigerator evening at 17 o'clock, the next day was delivered in perfect condition, for scratches, not even fingerprints, I paid the product refund (Beko refrigerator), which works perfectly. The staff and the courier immediately got in touch with me, I have nothing to complain to these companies, greeting cards and urgent cart, thank you.

Just avoid them! It's better for your mental health!

Subsequent editing: the CEO of the company intervened and directly mediated my complaint, I come back here with the objective assessment, following the discussion. However, one star decreases due to the lack of communication and interaction with the customer throughout the product order-delivery placement flow. The only important thing is to estimate the correct delivery time and communicate it to the customer. It is not normal for the "high decision" factor to intervene in every situation in order to solve things that should be normal. Let's hear only good things!

Evomag is one of the oldest and most serious online stores in Romania. It's one of those places where I can buy quietly because it's safe. Customer care is not just a word to them. It even happened to me that my boss responded to the comments.

They don't have a showroom. Orders are made from the website of the online store, but you can not see it before the purchase (they do not have many products on display, they have a few in the entrance hall). The showroom is in fact a warehouse from which you can personally pick up the purchased products.

Do not buy from Evomag. I bought a Samsung A7 2018 with CSC from Bulgaria that does not go to Digi frequency. I was with him in service and I can not do anything. I have not been informed of the purchase of this situation, he does not write that it would be restricted. Digi confirms the problem.

One of the most improffesional sites! I ordered a product on 28-04-2020 which was shown available. after 1 week not having any update i tried to contact to the email as also to the telephone of the site with no result. On 06-05-2020 they told me that my ordered was cancelled and that they cannot provide to me after all the product!

This seems to be a phantom company. I made an order on 20th Nov and to this day, 4th Dec, I don't know what's the status of the order!
The most annoying thing is that you can not connect with anyone: their phone is just ringing, nobody answers it and at some point it just ends, due to no one's availability to take the call.
I tried to email the person who took my order (the one that appears into my account) who responded just 1 time telling me that they'll come back with further notices, but nothing more. I asked him to call me back, but I have no answers from him in 9 days.
Also, the account that you make is just useless, it's nothing compared to what a regular account's info is usually containing.
I recommend you to spare yourself of this disappointing experience, they're clearly not available for anyone.

Today I bought a laptop for the child's online school, I picked it up from the store, that tomorrow he had to go to class, I did 200 km to take it, and when I opened it, I was greeted by a message announcing the battery is overused and no longer works.
What this means?? Well, simple ... the child does not participate in classes, I do another 400 km round trip, I stay in the service for a week and I will receive, with indulgence, a mockery ... sorry ....
How many stars do you say agree ???

Avoid the showroom, totally disinterested people. Emag is over 20 times

I got the TV bent at the back. Evomag did not respond to my request.
The risk is too high for the online purchase of electronic products.
I bought a TV to enjoy it, not to be upset because I received a folded TV and I couldn't see the fold at the reception.
It's the last online order of electronic products I made.
NOT WORTH IT, THE RISK IS TOO HIGH.

I do not recommend ordering from them in any way.
I placed an order on 12.05.20 and I paid online (the delivery time displayed being 2 days) and even today, May 18, I don't know when I will receive the product.
The service they call CustomerCare is a phone number that no one answers.
I gave several emails to which I was told that the product would be sent, but no one says when.
Do you really have to ask them to send you the product already paid for ?!
This is not an attitude of people who want to grow their business, simply teasing customers.

It was super crowded because of the holidays. It is easy to reach.

Very serious! Took something from the store, I also received the order via email, it is mixed with those from the online account. Taken a few days ago video card online ordering ... It went very fast anyway ... I received the order mail too ... And the one from the Cargus courier very ok.

I ordered a product that was in stock, the next day I received an email saying the product is no longer in stock. At that time I checked the availability of the product in this warehouse and, surprise !!! there is another price, bigger.

De i aglomerat, timp mic de a teptare pentru ridicarea comenzii.
Loc de parcare in curte pentru clien i

Excellent and very prompt. They have always been helpful or a solution has been found when I have had problems

VERY KIND PERSONNEL, THEY OFFERED ME ALL THE REQUIRED DETAILS, EVEN IN ADDITION. A PLEASANT EXPERIENCE.

Order placed and paid for two weeks. I don't know anything about it, and the product is no longer in stock. If I follow the previous experiences ... It will take about a month until I am told that the product was not in stock in fact. It won't work this time. I'm going straight to Opc. I don't bother with your customer service, which is non-existent. In addition, please do not leave automatic messages here because I will not send any emails to you for complaints.

I tried to support other online platforms, not only emag.ro and I chose this site. Big mistake ! I ordered a microSD card that came cracked and malfunctioning. Although I sent the pictures with the card, which was still sealed in the original packaging, they told me from the first phone that: "even if it is cracked it can be functional and that the return is not, IT IS ACCEPTED SO EASY". After unsealing, I tried and the card is NOT FUNCTIONAL. I called them again and they told me that I had nothing to do with them, that I was complaining to them in vain, because I have the duty to unpack the package, to try it in the presence of the courier. In conclusion, DO NOT use this platform. This is my first review and I don't usually do that, for this reason, the above lines certainly have a good reason!

After 9 (nine) days of waiting, I canceled the order. I'm waiting for my money back. The website says, next to the product, that the delivery is made the next day. For me, the experience with the evoMAG store is a bad one - first and last! I don't understand why they waste their time allocating a "sales representative", if no one answers the phone and messages anyway.

I took a hoverboard, I tried it in the store, very kind.

I bought them several times, but when you first have the problem you realize how "professional" they are.
They battling clients and law, because they do not respect the right to return in 14 days.
This is because other companies, such as emerge to take a clear example, even extend the right to return to 30 days and also return the cost of transport.

L.E .: To have to bring a product to compliance, it should be inconsistent. Either he was personally surrendered, inspected and confirmed in impeccable condition.
And, to your logic, if after two days a product would need pieces, although we also know that this is a perverse excuse, then you do not sell it anymore.
The conclusion remains: play a game against the law, the customers, and, if we take into account your comment, and the common sense.

Update: This is order # 1511215 from 28.04.2020 which, even today, June 11, 2020, is not in my possession or in a compliant condition, after many emails, promises, phone calls and nerves.

If you want to fight a 1 star rating, order a product from them, then send it to the service because it is defective and wait for a response to emails or wait for an operator in the call center to answer. Success.

Disaster, I have heard from several sources that I do not answer the phone if you have problems with a warranty product, but in this case I gave an order last week on the Internet and I was not contacted by anyone for delivery, I try I call them, I wait minutes on the phone and no one answers!
I am really a disaster, all the negative reviews are true, I do not think they only exist if they are posted by them! I think it's good to avoid them in the future, no matter what price!
Marius if you are still trying to look what you are not answering on the phone or post here no you answer! Mr. Marius I left your phone number but you did not like to call me, just post here public lies? When the parcel left, give yourself an awb to prove that you actually only vb lies to see potential customers as you try to solve the problem! In fact, I think the product is not even in stock, which is confirmed by other customers. Finally, confirmation, I was called by a Miss Evomag, who actually did not know much about it (than I was sent, I was told, etc.), and told me that the product did not exist at that time on stock but now returned to stock and the product was delivered, giving me an awb no. I called Urgent Cargus, where surprise: this no awb does not exist in the system. Incredible ..... but true!

It's one of the few orders I didn't have to call the company. Everything went perfectly online. Delivery outside the courier coverage area (in the country). I was informed in advance and I followed no. AWB. I was very pleased with the fast delivery of Cargus, and the very fast shipping of Evomag. THANKS

I have a week since I placed the order ... until today I have not received it in the conditions in which not even the courier was delivered. At the time of placing the order you informed me that "Delivery by courier to the country: it will be delivered in 4 days"

I made the payment with the card and the money you took but I can wait, if I knew that it lasts a few months we do not call your services, since I have to leave the country soon.

Order no. 1376966, I can still receive it before I leave.

The people there behave exceptionally, less often!
Whenever I go, I go with pleasure.

You order a product and I send you something else! I ordered the Samsung Harman-Kardon soundbar and they sent me something else. I DO NOT RECOMMEND THE ONLINE STORE !!!!

The place where you find the largest range of electric trotters in the market and at competitive prices.
A big plus that you can test trotters in the showroom.

A company that actually hurts the elbow of customers. I had an order that I could not pay online due to a technical problem and 5 minutes later they took out the product discount. I called, emailed, no answer and no one contacted me. So I think if you have a warranty issue you have to die with them. Some nonsense!

I had problems with communication for the most part. And on email and on the phone, it was super hard to answer at all. I suffered it with the courier, to check the integrity of the products well even if the packaging is ok.

I have encountered some problems with the product but in the end the EvoMag staff has shown professionalism and things have been solved.
I recommend EvoMag

They claim that they are a family business and when they actually go there with fake discounts and non-existent stocks. You will disappear from the market as soon as possible if you continue with such deceptive practices.

I've only had good experiences with EvoMag. They're working fast and accurate.

Services ok, I had a problem with an order but it was resolved. Hope it will be ok in the future.

Very prompt! On Sunday evening I ordered an s20 + (the version with snapdragon processor which is clearly superior to exynos, I recommend this version to everyone) arrived on Tuesday around noon. I was called by Evomag on Monday to provide me with the necessary information for the order. Very satisfied with their services, I recommend!

The store manager is a kind and willing person to solve unpleasant situations for customers. Support and servicing requires improvement.

The problem with a guarantee is solved quickly and easily

Update


Surpriza radiatorul lovit sub ventilatoare am 4 lamele rupte ...

Inca nici un update . Nu au r spuns nici la email . Nici la tel . B taie de joc .

De evitat ,
2 reclama i la ANPC doar de la mine intru un an de zile .


Coolerul face parte din prima comanda cu RAM , dup experien a cu ei va rog sa evita i angaja i incapabili si neserio i .

detalii Comanda #1495252 din 08.04.2020 ora 14:33:56
detalii garantie #33256 din 17.11.2020 Cooler CPU Arctic Liquid Freezer II 240, 2 x 120mm


si acum dup ce au comentat nici m car un tel nu am primit .
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V

Not proffesionals

Bought something from them, and the good come damaged. the customer relation it is hard to find(waiting calls more than 45 min) and they put you send email witch nobody answer back, so am I am struggling to receive what I ordered or my money.

Totally careless! One I talk on the phone and another I do.

Avoid couriers evomag. They think bosses who are extremely concerned, can not wait 5-10 minutes, and they are your bosses, you have to wait for them straight to the door, otherwise they do not serve you anymore. At the call center, after presenting the problem, my number was blocked. I had to call the second number to enter. Connection with the operator ... After the order option they closed my call immediately, busy tone, and at 5 seconds the distance ringing from another number, it went great. They didn't have the clue to admit that they blocked my number. I had the bitter experience with them. I thank CEO Evomag, which I accidentally gave, who intervened, and the problem was solved and subsequently with the DOA product, everything was solved immediately, the reason why I offer 3 stars ... otherwise, for the last order 1 .

Awful location, it was better before you had more options to get there

I placed the order number 1527808 for Samsung LED TV 165 cm (65 ") UE65RU7102, Ultra HD 4K, Smart TV, WiFi, Ci + when the price was increased.
I contacted EvoMag by email and at the phone number displayed on the site to prove what was said but I did not receive an answer. Customer service is completely useless!

You have the order number above so please respond to the emails sent to:
vanzari@evomag.ro
marius.murgu@evomag.ro
ioana.pascu@evomag.ro
, the last one was sent on 20/05/20.

I appreciate the fact that it has parking for customers

The customer relation it is hard to find(waiting calls more than 45 min) and they you need to send email witch nobody answer back, so am I am struggling to receive what I ordered or my money back.

Hello, dear Maria, eVOMAg Tree Gardener!

They don't deliver the orders, then they scold me as to why I buy from them at prices with such big discounts, that I should realize for myself that they were cool.

Well, I won't buy anymore, as if you don't deliver.

Not to mention that he addresses you in private as the last dump, that you're not the type of customer he wants "a 15-year-old family business."

I suspect that the ideal guy is that customer who runs out of money in the corner of his mouth and buys on impulse at their prices with fictitious discounts.

I hope you go bankrupt, even with "your 15-year-old family."

Good prices, delivery in 2-3 days probably depending on stock, telephone support

A very good online store with many products. I bought car wipers from them, among others. In one of them there was a small problem that did not depend on them but which they solved very nicely. Very kind and serious staff. Thank you.

I have over 10 orders to them. Every morning at noon or at noon the people at billing were kind. Even on the return when we called Evomag behaves exemplary. I give 5 stars

The last stronghold of Romanian e-commerce, those who control the monopoly of the monopolist, with quality services, products and staff, along with good prices. Keep it up!

Good prices! Employees ok. I picked up the products quickly and easily!

Totally disappointed with customer service. I am not accepted to replace a defective product, but only to receive it back after they send it to the service

LATER UPDATE: I was called by Mr. Mihai Patrascu, general manager, who apologized, very diplomatic, for inconveniences. He explained to me that this period is very busy and that there were some communication problems between the store and the suppliers.

Does anyone ever answer that phone on the site or emails? You took my money for a product that was in stock and then told me it would be delivered in 13 days ...

In progress an experience with a product transmitted, after 7 months from the purchase, in authorized service. Some problems with identifying the warranty. I will come back with details depending on how the problem is solved. However, I assure you, interesting and certainly a good example for those who will buy from Evomag electronic products manufactured in Asia and without warranty confirmed. I agree, however, 3 stars because I start from the premise that I deal with people of good faith. Until proven otherwise ... I hope that is not the case! Update1, September 30: a solution was found, my phone was repaired and will be delivered. Good news, I expect to see now the quality of the repair performed. Things moved quickly in the end. Update2: Things went well and fast. Pleasantly surprised!

Do not order from this site !!
It is a site designed to steal people's money.
On January 09, 2020 I ordered a Schneider TV, which was broken due to improper packaging. The product was checked by my mother, nothing was seen in the presence of the courier. I mention that he refused to let his mother go to prove it in the socket! Finally, after waiting for about 2 hours to adjust the temperature to the one in the room and plugging it in, he noticed that it was broken. I returned it and now on 05.02.2020 I received it again from the service as they solved the case. My mother insisted on checking the product but the courier refused.
After putting it in the prose we were shocked and outraged to see that it is the same broken product, even more broken than before. I do not plan to steal 1200 lei in this hall. Those from evomag cannot be contacted.
Now I have seen that there are many people in this situation. I will try through ANPC to see if we can get our money!
Worth to sue!