Order placed and paid from 18 December, delivered ...

Order placed and paid from 18 December, delivered until today. The person to whom she was assigned does not answer the email, no one knows on the phone to tell me when it will be delivered. The first and last time I order something from them! Following the review and an email I received the product the next day. I thank the director for his prompt involvement and quick resolution. He receives 5 stars but the average reaches 3.