BMW London

To all parents of new teenage drivers, I would recommend a visit to BMW and Charles Scrooby, for safe-driving gospel. To all safe drivers who believe in snows, visit Sean in the Service department. They spent over an hour familiarizing our son with all that is pertinent. Gentlemen, excellent!

Just took delivery of a new X2 on Thursday the 27th! Charles did a great job on assisting me with negotiating my new lease and with the delivery process. I have been buying/leasing BMWs/Minis since 2002 and highly recommend the London dealership for buying/leasing and service. The folks in the service department are spot on with catching only what needs to be worked on whether your car is new or 10 years old. A great group to deal with overall

Quickly booked, friendly, kept up to date on what was going on and all work completed well on time.

Based on how I was treated when I walked into their dealership off of the street fast, friendly and professional service is their #1 priority

I have to say the whole service team especially the service manager Sean Finn are some of the rudest people in the automotive industry I've ever dealt with.I've actually sat there with disgust and listen to them talk to other.they will do work on your car without your signature authorizing it and then expect you to pay the bill or the hold your car hostage. They're nothing but a bunch of overpriced rude ignorant people and I would honestly drive elsewhere to get your car serviced unless you like getting ripped off. The owner isn't much better and doesn't care to listen and they think they can survive on the BMW brand alone. I wish I could give zero stars but it doesn't let me to everyone go elsewhere avoid these people at all cost

I purchase a new BMW but excise duty and custom duty is very high

I had an extremely positive experience purchasing a Mini Cooper S from both Charles Scrooby and Kyle Black at BMW London. Both Specialists offered excellent Customer Service with the sale of my car. They paid great attention to detail in every aspect of my vehicle. I truly appreciated everything they offered in assisting with the purchase of my Mini Cooper S.

One day , after work at around 5:30, I decided to walk in to the BMW dealership on Wharncliffe Road. I thought I will just walk around look at the beautiful cars, the different models of BMW , which I longed to own for some years now. I didn t expect to have some one available to show me anything as I hadn t made an appointment. However, I randomly asked the receptionist if there was some one who could answer a few questions. I was really lucky that Patrick offered to answer my questions and then the story began. He spent more than 3 hours explaining every detail and answering all silly questions. He even took me for a test drive. Finally, I found the right person to help me make the right choice . This was a beautiful informative experience for me and I was finally able to make the decision and buy my dream car. Thank you Patrick. Thank you BMW.

Amazing service from Chris (sales) and Patrick (financing) on making our purchasing experience so easy even during these trying times. They went above and beyond to make my father happy.

We recently collected our new 330 from BMW London. Our sales rep Charles Scrooby was very helpful in making the transition from our last BMW to our 2018 such a seamless and positive experience. Charles is friendly and positive and very professional and works diligently too provide the very best terms to fit your needs. We cannot say enough about our acquisition at BMW London and the excellent service provided by Charles. If you are in the market for a new BMW don't hesitate to contact Charles!

Terrible service and defective product that continually trips the check engine light on a vehicle that is 3 years old with 16000k. Staff is abrasive and the lack of customer service is awful. Avoid.

BMW cars are nice and well build, however this dealership is awe full. Most people that work here are snobbish and don't care about providing good service. I would just not buy a BMW for the reason that this is the only dealership in the area.

I recommend Teagan McCoombs if you head here. She knows the ins and outs of every model, and was extremely helpful and thoughtful during the process of buying my i3. Great to have an iDealership in London!

Very friendly and courteous staff, comfortable lounge for waiting during oil change visits

We just leased a BMW X3 from BMW London. Mustapha Abdulhamid helped us to pick the best X3, and also worked out the best deal for us. Initially, my wife likes the common white color; after discussions with Mustpha, we ordered the car with the metallic silver; when we picked up our car, we found the metallic silver looks much better than the normal white color. Thanks a lot for Mustapha's great work! We are very happy with the car and the deal Mustapha gave us! We should also thank an old gentle man of BMW London. Sorry, we didn't remember his name. He accompanied us for the test drives of X3 and 328 sedan. He was always patient to explain and show the controls of BMW cars during our test drives, with smiles all the time. This is another reason that we finally chose BMW X3, instead of Mercedes GLK which we also tested. These super staffs make the super BMW dealer in London. We will definitely consider BMW London when we change our second car.

Quickly booked, friendly, kept up to date on what was going on and all work completed well on time.

I have purchased 1 BMW from this location and another from Policaro in Brampton. The sales experience I had at this location was phenomenal in comparison to Policaro (even though Policaro's dealership has more bells and whistles). I must say, however, that the sales person I had is no longer with the dealership (Alistair). I service both BMWs at this location, and I must give a shout out to Steve; he is honest and goes above an beyond the call of duty, which is something you don't find often at car dealerships. When I first started going to this location, they would give out loaner cars when your vehicle was in, now they charge $30, which I must say has taken away some of the luxuriousness of the experience.

NEVER BUY A VEHICLE HERE! Sean, in the service department is a disgrace to the BMW name and I have contacted their Head of customer satisfaction. They are the biggest scammers. They do terrible repairs, haggle customers, and have by far the rudest customer service you can possibly imagine. This is my FOURTH BMW. WILL NEVER BUY FROM BMW LONDON!!!!!!!

Dealt with MINI/BMW London s Service Department for many years, but never had the opportunity to purchase a new vehicle from them. That changed tonight, and I am thrilled to report that the sales and finance staff is as conscientious about customer service as the Service Dept. My sales consultant, Alistair Fraser, pretty much bent over backwards to make my new MINI dream come true. No pressure, no scare tactics, no Well, I really need to talk to the manager about this He treated me like an intelligent human being and respected my financial boundaries - something I have very rarely experienced when making ANY major purchase. I have always said I was quite happy to pay MINI London for oil changes because of the service I get when I am there - I can now also happily recommend that anyone in the market for a MINI or BMW in London (and all of southwestern Ontario) visit BMW London. If you are local, you are fortunate to have convenient access to one of the most customer-centric dealerships I have ever been in. Those of you in the rest of SW Ontario - it is absolutely worth the drive.

Multi-Mini-Office-Stereo-vented smoke in peace Box..Hottie-Parents Pacifier-Houseboat?

I had the absolute pleasure of working with Chris Yeoman to get me into a vehicle. He made this process both fun and enjoyable, something that you don't experience at other dealerships. I would recommend Chris in a heartbeat to anybody I know looking to buy a vehicle!!

From our salesman Patrick Ly to everyone involved in our purchase did a great job. Thank you

I came in to the service today May 14th of 2020 in order to pick up my car, and i was met with the most disrespectful, dishonest person that I had ever met in my life with really bad attitude and zero manners. He started with telling me that I had no business in this place. Shame on you BMW London for hiring such a bad person like Kris Fairweather into your establishment.

You ring for the service dept, no reply. Leave messages, no reply. You are eventually told that someone will get back to you, but they never do. When you finally get an appointment, there is a long, long wait time for the work date. You finally get the work done, but it always takes longer than expected, and is marred by the same lack of reliability and lack of communication. Bottom line: This dealership's service dept is either under-staffed or inefficient. Either way, WAKE UP BMW! The service is better at any Dodge dealership! I will hand the keys back on my BMW when it comes due and, believe me, will never touch this marque again.

I had the pleasure of meeting and getting to know Chris Yeoman when I ordered by new 2018 BMW X3 30i on Feb 28, 2018. He was very helpful in explaining all of the available packages and guided me through the selection process to ensure my purchase was tailored to my liking. He kept me updated on the progress of my build and on Apr 28, 2018 I took delivery. It was an exciting day and Chris took the time and effort to introduce, and explain, all of the functions and features of this amazing vehicle. I could see he had a passion for his work and and a deep domain knowledge of the BMW product. And is indeed a BMW Product Genius!!

Nick Nunes, my service advisor, provided exceptional service. He was attentive, responsive and my vehicle was ready as promised. Great service like this will keep me coming back!

Buying a BMW or any car for that matter is like a marriage in terms of commitment. You ll need to service and take your car in for repairs and check ups if there s anything wrong with it over time. A good experience while buying a BMW is not even reflective of 1/10 of the overall experience. I would say the initial experience is not even that important in the grand scheme of things. What is important is who you will be dealing with afterwards and that is exactly where BMW London shines because they have Nick Nunes as a service consultant. He is just unbelievably polite, patient, genuine, and extremely extremely knowledgeable when it comes to BMWs. I love that I can email him or call him if I have any question and I will get a superb and timely response. Nick is an asset to this dealership and is the reason to why I would always choose to come back to BMW London for any work that needs to be done. I just feel genuinely taken care of and I say genuinely because some people are just good at making you perceive that you are being treated well but not in Nicks case, it is genuine next level customer service.

Great service from sales and front desk. Sales process is professional, pleasant and not aggressive. The cars sell themselves.

I really enjoy coming here. The parts department is very helpful and Meghan at the service desk is so pleasant you dont mind paying your bill.

Great customer experience all around! I was here last week to have a 'recall' fixed on my 2015 X3. Long story short, after a horrendous experience at SEVERAL Greater Toronto Area dealerships (yes, several), I decided to go to London to have the car fixed. GTA dealers were not helpful, couldn't get me booked in in a reasonable amount of time (2+ months to fix a recall for ISOFIX latches??? I have a 3 yr old!!!), were unapologetic and generally apathetic. Parkview BMW gets special mention for LYING to me when I had an oil change done to tell me that my rear brakes were at 2mm. Thank you BMW London for being honest (I actually had 8mm) and not making me do unnecessary service just to line their pockets. BMW Canada customer service is equally horrid and unhelpful. Special mention goes out to Dave Brown and Carmen Jones in service for looking after me so well. The Sales staff were also very accommodating putting up with me hanging out far longer than I should have :) They also set me up with some test drives! Great team that Stephen and Bernie have! I will be purchasing my next BMW from BMW London for sure. I don't mind the drive for superior service and spending time with my family in the beautiful city of London!

Professional treatment the moment you drive into the service bay. I m always impressed with the high level of service from the repair department. Ultimate service level for your ultimate driving machine.

I have had nothing but great experiences at BMW London for 5 years since I bought my X1. Chris Yeoman was extremely helpful throughout the process and he makes a point of coming over to chat every time he sees me in the dealership for service. I have always felt that I am treated with respect and the service prices are fair. I stopped in the other day for a coolant top up and Steve Nelles had me in and out in less than 10 mins with a smile and a wave! I also love that they even change my wipers for me when it s time for replacement, so I don t have to figure it out. Great customer service!!

Always excellent service, Kris, Fraser and Sean greet you with a welcome smile and always know your name! Repairs are completed as quoted and anything that should be repaired in the future is explained when picking up the car! Confidence in the repairs are key to excellent service! That s the number one reason for returning for maintenance and repairs! Thanks to BMW London

My husband and I recently purchased a vehicle from BMW London, and we were very impressed with the service and the buying experience there. Chris Yeoman worked with us diligently to ensure we had what we were looking for, and the entire team made the process efficient and enjoyable. We look forward to being customers of BMW London for many years to come.

After having been involved in many deals and with many Sales Professionals, I can confidently refer Nick Konjuvca in Sales as well as Nick, and Debbie in Finance. They set me up with my dream M4. Ask for Nick for all your Auto needs, and his Service experience will impress you!

Shiyu Huang such a amazing sale he gives you the best deal.

Phenomenal Sales Experience via Susan Miletic-Mizzi. My husband and I purchased our second BMW, an X5 and Susan was extraordinary to deal with. She is a consummate professional, took care to listen to our needs to ensure that we were getting a vehicle reflective of our requirements. Her professionalism and genuine nature are truly bar none and she made the buying experience truly memorable. Purchasing a vehicle is a daunting task. Having Susan guide us in our process and go above and beyond even after the delivery of our vehicle was unlike anything that we've experienced. We would highly recommend Susan and her sales expertise. Thank you Susan for making our purchase experience so seamless and enjoyable. Ania & Perry Graham

Very good BMW dealer. They take great care while under warranty, but can be pricey after that. Exceptional vehicles.

found exactly what we were looking for, 2011 528 in perfect shape. service was 4 stars

This is my second time to BMW London for car services. Everything went as expected. My car was serviced whthin an hour and half, jut long enough for me to attend a conference call in the lounge and enjoy a coup of cafe.

Amazing Experience! I absolutely had an amazing experience while purchasing my vehicle. Chris went over and above with the test drive, explaining and showing the vehicle features. The customer service didn t stop once we purchased the vehicle, the presentation of my first BMW with the unveiling was OVER THE TOP. I would totally purchase another BMW from Chris and his team. I absolutely love my X3! Thank you, Chris and all the staff, at London BMW.

Came in looking for a simple part, front license plate holder for a MINI Cooper Countryman, came up the parts service counter, rang the bell for assistance 3 times, employees down below wont come up, employees around on my level wont even ask if I've been helped yet(after standing at the counter for a solid 10minutes) I had to walk up to someone and ask for some service for parts. On top of that, when I asked, he said "You can ring the bell on the counter there for service." Are you serious? If anyone cared they would have seen me press it numerous time, and heard the BMW chime that goes off when pressed. If anyone is wanting to buy parts at BMW/MINI of London, I would definitely not recommend coming to the dealership to anyone, especially friends and family.

We have owned our BMW X1 since 07/22/2016, over two years, and have had to bring in the vehicle in a total of 7 times outside of the general maintenance schedule for various issues such as loose caliper pins, gear selector fault, traction control warning, manufacturer recalls, battery issues, and noise emanating from a loose door handle. In addition, our BMW remote app map function has stopped working since April 2018 and only recently has BMW Connected Drive customer team contacted me to advise that the app is now working again. I'm still unable to login. In July 2018, the car required major repairs for a gear selector lever. This repair was extensive and included the removal of the heatshields, linkage from the transmission, new exhaust clamp and more. After the repair, the car has developed a persistent rattle that is loud and difficult to ignore. We had found two screws left in the cup holders and suspect the rattle is coming from an improperly secured part. We had brought the vehicle back for the rattle and was told the front control arm was the cause and needed replacing. After this service, the rattle has persisted. Whether or not the missing screws are the cause of the rattle, we do not know. We do know that the rattle developed after the July 2018 repair. Feeling rather frustrated and based on the recommendation of Dave Brown, business development coordinator-BMW London, I contacted BMW customer service on 09/25/2018. Finally we received a call on 10/12/2018 from Megan, service coordinator-BMW London to book a service appointment. While I appreciate BMW Customer Service reaching out to BMW London, this is an unsatisfactory response considering that it took almost two weeks for this outcome since my original email. At the very least, we would have expected the service manager to call us. Not caring enough to have Management contact us speaks volumes about their level of commitment to customer service. We will not be recommending a BMW or this branch to any of our friends and family.

A special thank you to Kris Fairweather in the service department for excellent customer service and updates along the way on my X1! Also a pleasure dealing with Matthew and Wayne in parts and accessories! I highly recommend BMW London for excellent service work and customer service! Thank you again everyone!

I was shocked by the outrageously bad service here. My car was there for two weeks and no one would return my calls when I called to find out about time/problem/fees. Whenever I got ahold of someone they didn't know what was going in and said another person would call back but they never do. Finally got me a rental car which cost me money because I live out of town and went over the kilameters. I will be taking my BMW to StCatherines BMW where the service is amazing.

I had the worst experience at this dealership, after taking my car in for a recall it was returned with a broken window with no explanation, it took a full month for the service manager to get back to me with a condescending attitude, telling me he doesn t know what happened but if they break something while the car is under their possession is my responsibility. Absolutely outrageous. DO NOT BUY FROM THIS DEALERSHIP, it s hurtful to be treated like this after BMW has been my dream car. I ll be buying my next one from BMW Kitchener. They were the complete opposite. Edit: Thats what they put inside my door without even telling, a piece of old wood. Unbelievable.

Well it depends on dealers who you meet initially, customer service still need to be improved.

From the first day we stepped foot into dealership every person was a delight to work with. Charles sold us a beautiful demo X3 and from there the service department have been also exceptional. They are very accommodating on booking you in since we must travel 2 hours. Thank you everyone for all your dedicated work to ensuring complete customer satisfaction.

My sales rep Deborah Schmidt was excellent - very knowledgeable about the X1 that I bought. She listened to my needs and delivered exactly what I wanted! Great delivery as well, made me feel VIP!!

I just picked up my new car from BMW London and it was the best experience despite all that we are going through. Chris is the only person I will ever buy a car from! My car was sitting in their lot for a month and I couldn t pick it up because of the pandemic but Chris took it upon himself to go in and drive my car around the lot to make sure all was good for when I could pick it up. The level of customer service and professionalism that Chris shows is beyond what one would expect. Thank you Chris for your genuine caring. Patrick (Financial Services Manager) was also very professional and efficient. I highly recommend BMW London to anyone who wants to drive a great car and experience a fabulous customer service.

My 328d Touring required a brake fluid flush as per the manufacturers recommendation. I opted to wait while work was performed. The service was completed in the time promised and a complimentary wash thrown in. The BMW London service team exceeded my expectations.

Charles Scrooby, Chris Yeoman, Nicholas DaCosta, and Sean Finn were instrumental in my choice to purchase a new BMW. They were professional and excellent individuals to deal with. I enjoyed my dealership experience and look forward to enjoying my new car. Thanks to each of these gentlemen for their part in my purchase.

found exactly what we were looking for, 2011 528 in perfect shape. service was 4 stars

Chris Yeoman was a pleasure to deal with. Most important he delivered on everything he promised. The way he conducted himself as a professional speaks to the culture at BMW London. I have referred many people to BMW London and will continue to do so. Lastly I would like to mention how patient he was while my wife and 5 year daughter shopped the BMW Experience.

Thanks for your great service. Car drives amazing!

Bought an 11 328 iX. Was an as-is sale. Charles was great to work with. Deal was straight forward and fair. Great car - passed safety with no issues.

Amazing showroom with lots of selection. Chris was our family s salesman and he was honest, helpful and pointed us towards what we needed rather than what he had. Amazing customer service:)

Gary the courtesy driver is very friendly, polite and engaging with his clients. Giving a 5 star simply for that because my other services was like any other dealership. Many people forget about the behind the scenes guys, Thank you Gary!

Showed up literally 2 minutes after 5 and was told parts closed at 5 and no-one could help me. Really? 2 minutes late and I am told to come back another day. I even had the part numbers I needed and I could see the guy in parts sitting at the counter downstairs. That will be the last time I set foot in the dealership whether it is parts, service, or a recall. Didn't realize this poor level of service still existed.

I will make this short and sweet... BMW Service staff are UNPROFESSIONAL and UNPLEASANT to deal with. If you like being talked down to, hung up on, and listening to staff talk trash about other customers then this is the place for you. :)

Great job by everyone. From sales to service and including the helpful guys in parts. Made purchasing a vehicle hassle free and even enjoyable. I would recommend BMW London to anyone who is in the market for a truly amazing vehicle from a superior staff. I purchased several vehicles over the years and this experience was second to none. Thanks again to the whole team at BMW London!

My first visit for service on my Mini and couldn't of had a better experience. Exceptional customer service. Kris in service was very helpful .....will definately go back!

Brand new BMW showroom under construction 2016, service is located at MINI next door.

have been dealing with BMW London since the 1990's and have always been satisfied, but this past experience with a new sale rep for us - Charles Scrooby, was exceptional - vintage service (client is most important) - efficient, friendly, communicative (very retro) and overall a very pleasurable experience - the way purchasing a new vehicle should be - thank you BMW London and particularly Charles Scrooby

We recently sent our x5 to have the summer tires put on and diagnose a few issues. My husband told the service manager that the drive had been rough and there was front end noise. It was very obvious and easy to hear even on a short drive. They charged us a small fortune to "fix" an apparent broken coil, and it yet came back with the same noise. It's clear that the technician didn't road test or they would have known it wasn't fixed. Another private mechanic diagnosed it within a minute of driving and replaced a wheel bearing, problem solved. I doubt the coil they charged a fortune for was even in need of replacement. In addition, when diagnosing an unrelated issue they needed to removed my child's carseat. Instead of asking someone for help or looking it up, the technician unbuckled one side of the belt and literally ripped it off of the seat. The technicians here are incompetent and the service manager doesn't take responsibility.

A few months ago I purchased a 3-series from Chris Yeoman and I couldn't be happier. Extremely knowledgeable and professional. Absolutely no pressure, and actually made the experience more comfortable than expected. Delivery was a delight. I have purchased from a few other premium dealerships before and none of them hold a candle to Chris and the BMW London team.

BAIT and SWITCH . Shocked at their poor customer service. Sold us a defective product, attempted to extort more money to fix the error that was theirs. All for $150 bucks, and to loose a future customer over this? - truly bad business and what a disappointment in our community Not honest. AVOID BMW London, 766 Wharncliffe rd, London..

Amazing experience working with Kyle Black. Kyle has a lot of product knowledge, is very professional and easy to work with. Kyle brought my new X5 to me, 6 hours from the dealership, on a long weekend. I highly recommend Kyle.

I had a great experience in Service. I called in and spoke with Nick Nunes. He booked me in right away, gave me a ton of information over the phone, and when I came in, everyone greeted me nicely and showed me where to go. It was very easy. BMW London definitely fulfills the standard of 'premium' service! And their cookies (while you wait) are amazing!!! :)

Good Service...wonderful staff...I like London BMW... :-)

Parts guys are very helpful and know what they are doing.

The girl Ming at the front desk gave great service and had a really positive attitude. She managed to book my oil change for me even though the service department was closed and helped me out alot. She is a huge asset to the location! Thanks

I bought a mini Cooper from Budds BMW and it leaked through the sunroof off the lot, and they even parked the car inside when I picked it up so I wouldn't notice. I ended up doing most If not all of my contact and warranty work with BMW through the London Dealership, they had a great attitude, I would have stuck with them but we ended our relationship on a sour note. I got into a pretty serious wreck (No injuries luckily), and when I want to pay off my car, at one of the tougher parts of my life they gouged me for more then a thousand dollars in "fee's" they were just categorized as "other fee's." The lady at the time couldn't even explain to me what they were for. Now I could understand some fee's if I had not got a 0% financing. But they lost nothing when I paid my car off, and still charged me. That feels totally unacceptable to me.

Dream crushing sales exprience. BMWs sell themselves apperently at BMW London, the sales experience is as if they had self serve Mc donalds kiosks instead of offices. - the floor staff seem to be nonexistant as we had to ask the receptionist to call one in for us. - the sales rep that took on our case did not seem interested at all to sell us a vehicle nor willing to negotiate beyond letting us know that we should perhaps " look into a lower tier vehicle" or remove options to "fit our budget". - they are very conservative on trade - in estimates. on a positive note, the dealership is well designed and intuitive, kudos to the Architech and site planner. I have yet to experience the autoservice side of things, but I do sincerly hope that they are a notch better then their sales division.

If you are looking for an attentive, caring sales person Charles Scrooby is your man. My wife just leased a 2016 320i and the experience was great. Karina in the f&i department was also very pleasant to deal with. The store is under construction right now so it may seem a little crowded and the lot is a bit of a struggle to get around in when they are busy, but the service makes up for it and the construction should be done soon.

BAIT and SWITCH . Shocked at their poor customer service. Sold us a defective product, attempted to extort more money to fix the error that was theirs. All for $150 bucks, and to loose a future customer over this? - truly bad business and what a disappointment in our community Not honest. AVOID BMW London, 766 Wharncliffe rd, London..

I have never dealt with such a customer-focused and attentive dealership. It truly makes all the difference when you are going through the inconvenience of a car repair to have everything go seamlessly. From the time you arrive to the time you pick up your car, BMW London strives to make things easier for you. I am so impressed and wish there was a 6th star option.

We wanted a CPO X3M40i and could not find the car locally in Nova Scotia. The X3 has an unusual amount of height in the cargo area with the seat folded when compared to competitors (35 in/89 cm) we needed for our three lanky, overgrown standard poodles. Many dealers we contacted during our search had difficulty disclosing info on vehicles they supposedly had in inventory. Basic questions posed were often ignored although we attempted to convey our intent to purchase. Kyle Black responded immediately to all of our queries, providing info beyond the specification sheet, advising us the previous owner of our car was a long-standing customer who bought another BMW. He also sent close up photos of wear and tear items we would not have noticed otherwise, thereby securing our trust and confidence through total transparency. He certainly underpromised and over delivered. The vehicle was immaculate when it arrived and Kyle even surprised us with a swag basket of BMW goodies we did not expect. Michelle SanGermano made the transaction fluid and informed us of a BMW unlimited kilometre extended warranty package that fit our needs perfectly. Can t wait to pack our mutts and bikes for the three hour trip to PEI. 6 stars to BMW London.

This dealership is top notch, I couldn t be happier with the purchase of my new 430i. Super friendly and helpful, I highly recommend anyone looking for a new car to stop in here

After purchasing a number of vehicles in my life the purchase experience from Charles and the team at BMW London was the highest I have ever had. The professionalism and knowledge from the entire staff has set a new standard which other dealers will be measured. This high standard is in the entire dealership from sales to parts and service. I would highly recommend the purchase of your next car be from Charles at BMW London.

If your looking for the utmost professional sales experience ask for Alex Wolfe, HIGHLY RECOMMENDED.

Charles Scrooby provides beyond expected service in sales.

The service department was the worst ever among in all service of BMW in Ontario that I have been so far. I had an accident last summer and I called my insurance company for fiximg my bumper, they pointed me a certain place to do so caused by my insurance policies, but before that, I went to bmw london for a regular service, the guy called Steve immediately started complaining about the place where I should go for fixing my bumper after he knew I would be there. He had been trying to convinced me for like 2 hrs that I shouldn t do the fixing in anywhere else besides BMW London by lying to me you are driving a bmw, and BMW has policy that requires you to do all kinds of service ONLY at BMW" eventough I had told him I was guided by my INSURANCE COMPANY anyway. The most awful part was, after I finished the regular service and Ieft the BMW, he pretended to be ME to call my insurance company for changing the place where my car should get fixed. Yes, he pretended as he was me to call my insurance! I know he did because when I went the place where insurance company told me to go, the guy who worked there told me that they couldn't fix my car because I had changed the fixing place. REALLY??? Is this how you do the business? EWW!!!!!!!!