BMW London Review

Professional treatment the moment you drive into the service bay. I m always impressed with the high level of service from the repair department. Ultimate service level for your ultimate driving machine.

This is my second purchase from BMW London!! I dealt with Charles with both SUV that I bought. He goes above and beyond to make his clients satisfied, that s why I returned to buy another vehicle. He replies to my emails and all my questions in a timely matter, I wouldn t want to deal with anyone except for him! Thanks again Charles!

Bought a used acura ilx from them off trade in, great car so far and service was great. Dealt primarily with Chris yeoman but everyone at the dealership was good. Process was simple and straightforward. No strings, provided the bmw quality service even on an off brand purchase.

Service is far from what you have expected from BMW. My car has leaky windshield washer , 3 years old and under warranty. They refused to do repair and told me they found clamp that is not approved by BMW. Car is under warranty and was services by authorized dealership. Anyway , they charged me another $18CAD for parts . Once I got inside car I noticed oily fingerprints on liner above door, left from service tech. Had to clean with soap and water . I seriously thinking about going with Mercedes cars .

Great BMW dealer! This is my first BMW and my 6th car so far. Sales here are professional and friendly. The new show room is awesome! would recommend my friend shopping here for sure

I have driven, raced and owned many BMW's over the decades. My choice for service and parts has always been BMW London.

There is a certain expectation when one owns and drives one of these cars,- BMW London certainly lived up to mine.

X1 on FIRE after battery replacement at DEALRSHIP

On December 15, 2020 I have battery replaced on my 2015 X1 at BMW London Dealership. After the batter was replaced the shuttle picked me up around noon to drive me back to dealership to pick up the car.
I started the car and ABS light went off and the car had difficult time turning on. I shut it down and restart the car and it was ok. I thought I will stop at the store to buy something and see if it is going to repeat. After I was done in the store I started the car and it had difficult time turning the engine again so I decided to go back to the dealership. I drove back and as I was pulling in the bay at the dealership, I noticed a heavy smoke in the trunk. I opened the trunk and the battery, battery s cover and plastic on the top were on FIRE. I run into dealership and told them the car is on the fire. It took them a minute to get the fire distinguisher and put out the fire. They loaned me new X3 and kept the car to fix it.

After nobody called me from dealership for three days I called them on December 18 and talked to Sean Finn The service manager. Apparently they suspended mechanic who connected the wires wrong and he did apologize. However, he said that car will be fixed and I can pick up the car at the end of the month. I told him, the car was on fire and as such, the resale value of the car now is zero. Nobody would buy BMW 2015 with 72K on it that was on fire. On the top of it, I cannot drive that car anymore. I have nightmares since that happened.

They don t understand, if I did not returned to the dealership, the battery explosion would more likely kill me and more likely somebody else. Also the battery is next to the tank, which was full. The insurance would go after them, police and firefighters with the bill for their services. Not to mention how many lawsuits they would go through.

I tried to negotiate a trade in for the car but they are not willing to work with me.

The bottom line is: I gave them the car to replace batter and I would like to have my car back - minus fire. In my opinion the car is worthless - nobody would buy the car with electrical fire. I will escalate the issue with BMW North America, report to BBB, meeting with lawyer on December 29 and see what my next steps are. Will post updates as they come here so everybody can see. If you can buy car somewhere else, do it. This dealership is not worth your time and effort. They never heard about the customer satisfaction, o wait, they first need to learn how to replace battery without causing the fire.

The Chinese salesman Huang Ge, the person is very good, help me talk about a good price, recommend

TERRIBLE, Wanted to take my 335is Cabriolet to get 2 SAFETY recalls done, they want to charge 30+HST and don't want to wave the fee. As a principal, this is hilarious, after spending so much money buying their cars, parts, labor etc they show you again they don't give a damn. Go to a a better dealer that wants your continues business, and let the bad dealers go under.

Great parts department & helpful installation advice

I recently purchased a 2009 328i from BMW London and what a fantastic experience. I dealt with Leo Malcevic and Ania Piorkowska and the service was phenomenal. They were both very professional and provided excellent service. I live in the Toronto Area and have been to several BMW dealerships in the Toronto area, but I have to say that the service at BMW London far exceeds those of the ones in Toronto. I would make the trip to London again to purchase...thanks BMW London!

Amazing, loved the Sales Specialist that we dealt with, knowledgeable and very personable.

I had a great experience in Service. I called in and spoke with Nick Nunes. He booked me in right away, gave me a ton of information over the phone, and when I came in, everyone greeted me nicely and showed me where to go. It was very easy. BMW London definitely fulfills the standard of 'premium' service! And their cookies (while you wait) are amazing!!! :)

good place service people are fine ,they have a lot of customers need improvement in shettle and looner cars !!
Nick in the sells team is very professional and capable person he knows what he is talking about in terms of price and options ....

Competent and knowledgeable staff. Service team very helpful.

I recently purchased a car through Patrick Ly at BMW London and would highly recommend him to anyone interested in buying a vehicle at this dealership.

Got a great deal on 2011 Audi Q5, I had to fly from Winnipeg to pick up this car so Susan Mizzi met me at the Airport prepared all needed docs in advance so I will not spend there extra time. All the staff was extremely friendly! That's one of the best experience I ever had with official dealer. Thank you guys you did a great job! Special thanks to Susan Mizzi!

Everyone rating less than 5 stars is a poor person that can't afford the BMW experience.

I will give a zero rating for BMW London, because what i m going through with them rightnow is ridiculous. I purchased my 3rd BMW vehicle and this time with BMW London (worst when it comes to after sales service). They tricked me on the safety of the vehicle, so frustrating. Both front tires was supposed to be change, when i was finalising the deal with them i did mention that the tires looks worn out. The salesgirl told me Oh don t worry about that, safety will be done on the vehicle, if need to be change they will do it . I went to pick up the vehicle on June 28th, and when i asked about the tires they told me it passed safety so they are good, i trust them on that note having in mind that i might be able to drive through the summer season with this tire. But unfortunately just after few weeks you could see the threads and that was just after i drove under the rain for the first time since i got the X5, you could see all the threads so well. I went to change the tires the very next day, because this was not safe at all to drive in rainy weather. I made a complain to the dealership, no respond from them after several times. I finally complained to the head office, they investigated on it and to my surprise i m being told and provided a copy of safety check that was already done on the vehicle before i even went to see the vehicle to buy. It s been over a month now, i still don t have any resolution for my concern. Each time they are taking forever to respond back. It s been such a bad experience with them. Would not recommend this dealership to anyone, no transparency, no trust no honesty. after reading what other people went through with them as well, it justifies as to how bad they are after they sell you a car. You re their client only when it comes to selling.

Took good care of my car, and Nick was a great service advisor... highly recommend going to him.

Just bought a new-to-me used BMW from this dealership, and I could not be more impressed with the service and advice that I got from Charles Scrooby and Teagan McCombs - upfront, honest and extremely attentive. I will use them again. Jed Chinneck

My sales rep is Shiyu Huang, he is a nice guy, and very friendly. I had exceptional experience at this dealer, not the average in GTA. Before I decided to come here, we shopped around GTA between MB and BMW. Finally we decided BMW. Car is fantastic and service is really great here.
By the way, Shiyu gave me the best price, YES better than Toronto!

Just got a BMW X1 and I love it. Thanks to Chris Yeoman for making the process so smooth - a terrific experience. The BMW London crew really think of everything!

My experience has been very good with my previously owned X6. Service dept researched the history on the car (it was from another dealer) to develop a proper maintenance schedule. I found the staff to be friendly and knowledgeable.

Mediocre service, not what you would expect from a premium brand. I'll take my car to Budds or RSP from now on thanks.

I went in looking for a car because i was so sick of London Honda and their below average customer service so i went to BMW and what can i say amazing customer service very friendly and above all i got the perfect car and all thanks to Alistair and Stephen Kennedy i would encourage anyone that is looking to buy an extraordinary car to go look for Alistair and you will not be disappointed overall amazing service and staff

Best regards
Hamza Qasem

I had a great experience purchasing my X3 at BMW London. To be completely honest, my heart was set initially on a Mercedes.. After going to the Mercedes dealership, I was deflated (customer service was mediocre and the warranty was a little lacking in such an expensive car) on the way home I thought I would just stop in and check out BMW. The staff were friendly and knowledgeable. They didn t try to up sell me, and the warranty/maintenance package is amazing.
Thank you Patrick, Deborah & Nic!

I just had the most pleasant and refreshing experience at BMW London with their sales consultant Moe Sahioun. Moe was very kind, patient, and knowledgeable. He helped me find the best deal on a pre-owned 3 series, and got me the best value on my trade in (after visiting 4 dealerships).

Worst service department ever. The guy doesnt even bother to hear you out! Customer service was not helpful at all. Just because you havent bought the car at their dealership they dont provide any service and try to run you around.

Charles made the experience of picking up my new BMW absolutely fantastic! He was very professional and helped me get my vehicle set up just the way I like it. Everyone at dealership was friendly and helpful. I can't recommend this place enough.

tnanks Shiyu huang. Had very good experience with shiyu huang. got very good deal with my new X5. thank you

I've been getting my vehicle serviced by the staff at BMW London and always been pleased with their workmanship. The service staff are great at what they do and also genuinely interested in taking care of their customers.

Great cars, superb customer service (Charles Scrooby and Nick Dacosta) and friendly staff from reception to management. My experience was nothing less than a pleasure.

Bought a new vehicle recently. Everyone was very friendly and helpful. Charles especially. He went over and above to help me find a vehicle that was right for me. Thanks! I am enjoying my new X3.

My husband got me a great anniversary present this year. A NEW BMW! Love it! love the service, love the car, very fun, very cute, but don't let that fool you, lots of power too! Thanks to all at BMW London!

Such a great experience from the moment we walked in to the moment we left. Chris Yeoman was wonderful, very pleasant, very knowledgeable and was not just there to sell you a car but to make sure it was the right car for you. Karina Rajpal sealed the deal, extremely friendly with a constant smile. I look forward to a long friendship with BMW London

I will give a zero rating for BMW London, because what i m going through with them rightnow is ridiculous. I purchased my 3rd BMW vehicle and this time with BMW London (worst when it comes to after sales service). They tricked me on the safety of the vehicle, so frustrating. Both front tires was supposed to be change, when i was finalising the deal with them i did mention that the tires looks worn out. The salesgirl told me Oh don t worry about that, safety will be done on the vehicle, if need to be change they will do it . I went to pick up the vehicle on June 28th, and when i asked about the tires they told me it passed safety so they are good, i trust them on that note having in mind that i might be able to drive through the summer season with this tire. But unfortunately just after few weeks you could see the threads and that was just after i drove under the rain for the first time since i got the X5, you could see all the threads so well. I went to change the tires the very next day, because this was not safe at all to drive in rainy weather. I made a complain to the dealership, no respond from them after several times. I finally complained to the head office, they investigated on it and to my surprise i m being told and provided a copy of safety check that was already done on the vehicle before i even went to see the vehicle to buy. It s been over a month now, i still don t have any resolution for my concern. Each time they are taking forever to respond back. It s been such a bad experience with them. Would not recommend this dealership to anyone, no transparency, no trust no honesty. after reading what other people went through with them as well, it justifies as to how bad they are after they sell you a car. You re their client only when it comes to selling.

In August my wife and I had the pleasure of meeting London BMW sales rep Teagan McCombs.

Teagan did an exceptional job of showing us the many features BMW had to offer and explaining the difference in various models that we were wavering on. It was evident that Teagan was was genuinely passionate about cars, and her confidence and knowledge represented the BMW brand very well. She was honest, and down to earth, and made our first stop at a BMW dealership a very relaxing and enjoyable experience.
That week we ended up going on a road trip to several BMW dealerships across southern Ontario in search for the right car as we needed something in short order. Even though we did not buy from London BMW, my wife and I both agreed that Teagan was among the best sales reps we had come across. To further impress, Teagan has followed up with us a few times since getting our BMW to check on things and has been fantastic in answering questions we've had. We feel very fortunate to have met someone with such excellent client service, and feel it's the unexpected things like this that adds a lot of value to driving a BMW.

Teagan McCombs has done a wonderful job of making us feel like part of the BMW family. We highly recommend contacting her and checking out London BMW if you're in need of new wheels. Thanks Teagan!!

Was referred to Chris Yeoman by a family member and I know why. He knows BMWs and takes his time to help you know them as well. It was the first time I d been in a BMW and there s much new technology to become familiar with. Chris patiently walks you through it and invites you back repeatedly to review it some more. I love my BMW X1 with M package. Thanks Chris!

Do not take your car here for service, I went in for an oil change and maintenance package, they did not even change my oil, I took it to a local neighborhood shop to do another oil change the next day, oil came out black. I only took it to do another oil change because when I opened the oil cap to check to see if its clean, it wasn't.. car has no dip stick to check oil levels, so I had to check to see if it's at least clean. Seems like they hired a bunch of interns to work there as their mechanics, only reason they get a 2 star is because the sales people are nice and friendly..

Just a wonderful experience. It would be nice if other business I had to deal with were this good.

HORRIBLE and RUDE CUSTOMER SERVICE. I'm angry enough to come on here and leave a bad reveiw. They are nice when you buy the car but not so much when it need something fixed. The guy that waited on me was not willing to help or care enough to give any advice other than saying ' I don't know ( 4 hour wait to have my brakes check and you tell me you don't know what the wear ratio on the brake is!!?) I've got better service at a fast food restaurant than this place and this guy make me so upset that I would not ever consider going back again. What's that attitude all about?? The whole experience is rude and unprofessional.

Just picked up a new 2018 BMW X2 at the BMW London dealership last Friday and I am very pleased with the vehicle. Once again Charles Scrooby did a great job in listening and being very patient with my wants and needs in selecting a new vehicle. Charles provided a full level of ongoing support to me all the way from the initial inquiry about the X2 to the ordering of the vehicle made to my specifications and ultimately to the day of delivery and he keep me in the loop all along the way with numerous updates. Great vehicle and service Charles - Thank you, thank you, thank !!!!

BMW London always goes the extra step to make sure my car is well taken care of and clean when it comes home.

My experience at BMW started off great with our sales rep Kyle. He made the process of purchasing, smooth and enjoyable. Fast forward 7 months when my X5 needed service. I noticed once we purchased the vehicle and our money was now theirs, the level of service went down to sub par. The service dept is very unorganized and doesn t communicate at all with their clients. I m going on 6 plus weeks with my vehicle not being fixed (minor part replacement)and the only communication I ve had is when I ve called or showed up to the service department to see what the status is. For a luxury brand they definitely don t treat their clients as such. This has been the worst experience my wife and I have ever had with a dealership and will not be a returning customer.

Very poor customer service that will take you for every penny possible. I won't be taking my car there anymore. Also don't recommend the Brand.

Friendly staff, clean environment. Definitely a great place to go if you're looking into picking up a new car.

A big thank you to Charles Scrooby and Deborah Tanti for guiding my wife and i through the journey of purchasing a BMW.
Charles is very well organized and knowledgeable, ensuring the whole process was smooth and fun! Charles' passion for owning and driving BMW products matches our own! Though I live in Toronto, Charles made it worthwhile to purchase from BMW London - his professional and streamlined approach is noteworthy.

Thank you again,
Oscar Stubits

A novel written, but many points to note: Owning a classic E31 850i is not easy, it is such an uncommon vehicle that it turns heads to this day, unfortunately the flip side it also leaves most mechanics scratching theirs on how to work on it. Nick (service advisor) was great every step of the way advising me their master mechanic (Glen) has the experience with this car and stated only he will work on it. Though he made it clear his staff is very knowledgeable and able, he wanted to ensure only the most experienced with this car should handle it to give it a thorough multi point inspection to report any suggestions that would better improve my driving experience. They did not disappoint, advised me of the small issues my car had but did not push to make another appointment in attempt for more money like other locations. I did not have the best exposure with BMW London in early years, but it presents that when they improved their building, they also improved their service in both customer service, and quality of. They have turned things around with a feeling of being welcomed back, great work BMW London.

If your in need of a vehicle, This dealership will do everything in their power to make a sale happen. They are knowledgeable, professional and always courteous. They are my go to dealership when it comes to vehicles.

I recently purchased my first car from BMW London, the service and staff were amazing! They made sure I had everything I needed, it was an amazing experience! Thank you to Rick & Sam for all their help!

Always a pleasure to go into BMW. They re so efficient, kind and helpful.

Chris Yeoman is truly top shelf. He knows the product inside and out and I feel as though he truly wants to build a strong relationship and not just sell a vehicle. I encourage anyone in the market for a BMW to visit BMW London and specifically buy from Chris Yeoman!

Service was excellent, they fixed all of the problems that I had. It would have been helpful to receive a text message re: timing as the car took longer than I expected and I had family driving me back to the dealership. Overall very positive!

We recently purchased a BMW X3 from BMW London. Chris Yeoman, our sales representative, carefully explained and demonstrated the features of the vehicle we eventually purchased and it was a great pleasure to deal with him. His enthusiasm for the brand and his considerable general knowledge as a " car guy " reassured us that our choice was an excellent fit for our needs. He made himself totally available for subsequent questions and on one occasion when we returned seeking help setting up the satellite radio decided the car looked a bit dirty and washed it. Other members of the sales staff were equally accommodating and helpful and overall our car purchase was actually fun rather than a simple business transaction. I would strongly recommend Chris and BMW London to others as we have been very satisfied with our purchase.

Ok, you want to hear the reason for the one star. The service department and parts department people are dishonest and incompetent. I will never come to your dealership again. I am not the only one who has this opinion. Take a look at your other reviews on here. Are those people wrong ? Seems to be a trend. Scammers and liars. If you want the whole package, then come here and be prepared to be taken advantage of. I am not saying the brand is bad, just this particular location. Make the drive out of town to another dealer. You wont be disappointed elsewhere.
You people are unethical and dishonest.

Bought a vehicle from here. Entire experience was not good. I had to send multiple emails and calls to get stuff done. Also ignoring my questions makes me feel like they are hiding something. Shady dealership

Recently purchased new BMWX3. Great vehicle. My second X3.
This is the second BMW I have purchased from Chris Yeoman at BMW London.
I cant say enough positive things about Chris. He is very professional. Takes time to understand your needs so he can offer best advice possible. He definitely believes in his product. Chris has a great personality. Great sense of humour. He easily demonstrates how much he cares for his clients. He is very responsive and patient. As far as Chris is concerned there is no such thing as a stupid question. I m sure I have asked my fair share of them. I have no hesitation in recommending BMW London and in particular Chris Yeoman. It is a pleasure to deal with Chris. Thanks Chis. Thank you BMW London.

Bought my first BMW here. They have been very attentive. Service has been great. Now just take my car back and get me a bigger BMW :)

Also Charles Scrooby was fantastic. The only thing that I would change is, that I had asked for bi weekly payments and they set up monthly payments. Not a big hassle, but since I have been super lazy to get it changed, it would have been great if it was done in the beginning itself. But all good.

My vehicle required a repair. I was given a ride to work by a friendly shuttle driver, and received good communication throughout the day on the status of the repair. When the repair would extend beyond a day I was provided a nice vehicle as a loaner. When I did get my car back the vehicle was fixed as expected. Overall, despite a repair generally not being a good thing, the service and treatment I received was very good.

Worked with Teagan McCombs on the purchase of my M340i. From the initial phone call to delivery Teagan was great. She went out of her way to make the delivery experience as best as possible. Best car shopping experience yet. Will definitely return next time!

Dilan was extremely helpful and courteous when I was browsing for my next vehicle. He offered to take me on a test drive without any hesitation. Unfortunately when it came time to buy the car, he was unavailable on that day so I made the purchase with Sam. Sam was professional and prompt, and got me the price I wanted. All around great experience!

Purchased a pre-owned vehicle from BMW London - salesmen Chris Yeoman is very friendly, approachable, and very knowledgeable of the product. Chris made the buying experience as seamless as possible, even offering to have me come back with any questions regarding the technology in the future.

Steve the sales manager was very friendly and willing to discuss my purchase in detail, and work with me on your trade.

Having owned both other German and Japanese luxury brands in the past it was amazing to see a number of the brand representatives who previously worked for other manufactures now working at BMW London. I am sure we will be well taken care of in purchasing, and service. Overall amazing team, with a friendly professional approach.

Bmw Worse car in my life.Lots of trouble. Do not recommend to anyone

Charles Scrooby and the Sales team at BMW - Mini London have provided us with world class service year-after-year since 2004.

HORRIBLE and RUDE CUSTOMER SERVICE. I'm angry enough to come on here and leave a bad reveiw. They are nice when you buy the car but not so much when it need something fixed. The guy that waited on me was not willing to help or care enough to give any advice other than saying ' I don't know ( 4 hour wait to have my brakes check and you tell me you don't know what the wear ratio on the brake is!!?) I've got better service at a fast food restaurant than this place and this guy make me so upset that I would not ever consider going back again. What's that attitude all about?? The whole experience is rude and unprofessional.

Our sales person was Saul Sandoval and from our first meeting we felt
comfortable. His knowledge of the cars was second to none and then
we find out he started with bmw as a mechanic. He really addressed all
our needs and concerns. It was also impressive to see the team spirit
between the manager and himself. They really wanted to make sure
we loved the car and it was the right choice for me. I have been driving
bmw's for a long time and because of Saul this was a very exciting and
well thought out purchase. Thank you BMW London and Saul.
Sincerely
Debra

I've been a client of BMW London for 10 years now. The 328 is at that point where parts are starting to wear and tear naturally and I can honestly say I've always been treated with world class service. Sean Finn, Service Manager and his Service Advisors have been top notch and I can honestly say, BMW has been and will continue to be the best performing vehicle I have owned. It's feels like they are my extended family and that's how they roll! Keep up the great work folks!

They forced me to give them a good review. I was promised one thing upon delivery and then once i took the car, they changed their mind so i wrote a negative review and then they negotiated their promise with me only if i removed my negative review. I bought a car that was $125,000.00 after taxes so i thought i would get decent treatment. Funny that the sales manager is no longer working there. As the sales manager at the time told me, these sales consultants don't have any authorization to negotiate anything with you so it's your fault you negotiated with him. So at the end of the day if they promise you anything, make sure you have it written in the sales conditions.

Good service, great discount, finance manager and sales representative are both professional and friendly. I'm going to have my first BMW from here.

Teagan helped me with my purchase and it was a pleasure working with her. The process was smooth, she worked with my needs and covered my concerns. I love my vehicle and was really set on an audi until I experienced the worst customer service from them. I had a Q3 previous and wanted to upgrade to a Q5 but ended up with my X3 with Msport package which is wayyyyy better!

Fail to see why I have to pay for a rental when there us a recall. Left a message n no call back. Receptionist gas no tact in how she responds to questions.

Unfortunately I have never received an email at least back from them. They have 0 costumer service

Excellent, professional service staff,
Good positive experience
I highly recommend , service manager provided
good help , salute to service manager Mr Sean Finn

Paul did a great job fixing our car at a very reasonable price. Thank you :)

Teagan and Nick were very pleasant and easy to do business with.

My very first interactions with the BMW London Sales and Service Team was excellent. I was very impressed with the helpfulness and professionalism shown by Susan in helping me purchase my new BMW. I had a couple of minor issues with the new car and Nick Nunes from the Service Center was very helpful in ensuring that the issues got resolved quickly and to my satisfaction. Good Job BMW London Team!

I sincerely thank Jason, Moe, Maria & Greg for inviting me to this summer's M Power Tour! I had an excellent experience at this dealership, especially checking out the M models and would love to do it again!

Terrible terrible!!! Most recently we towed my son's 16 year bwm to the dealership as it would not start. We did not want to invest much money into the car due to its age. However it had been a great car with minor issues that could be solved at home with some knowledge. I felt is was something very minor as most of the major stuff had already been done. The mechanic spent several hours going over the car to no avail. The next step was to escalate this to a master mechanic at a premium $$$. We opted not to spend any more money. We towed it home and with the last ditch we decided to consult a friend with some knowledge of cars (engineer by trade). He was able to diagnose and fix the problem in under 10 minutes at ZERO cost!!! I called the service manager at BMW london...no call back! I called the owner of BMW London ...guess what? No call back!!! I called BWM Canada...nothing thus far! I bought a BMW from there years ago and recall what a terrible experience dealing with service at the time......my bad I should have remembered the first experience.

Service is horrible! Appointments are never available before 2 weeks. Chris in service is one of the most patronizing men I've ever dealt with.

Amazing quality of service by all the staff at BMW London. The team led by Sean Finn excels. This is my third BMW and all of them have been serviced by only BMW London. The spa service for the car is exceptional also. Thanks again and keep up the great work.

I didn't find the service great, which really pushed me away from buying here. As soon as I told them what my budget was, which was sufficient to lease a brand new, very upgraded Lexus NX F Sport, they seemed disappointed and the tone changed

Purchased a pre-owned vehicle from BMW London - salesmen Chris Yeoman is very friendly, approachable, and very knowledgeable of the product. Chris made the buying experience as seamless as possible, even offering to have me come back with any questions regarding the technology in the future.

Steve the sales manager was very friendly and willing to discuss my purchase in detail, and work with me on your trade.

Having owned both other German and Japanese luxury brands in the past it was amazing to see a number of the brand representatives who previously worked for other manufactures now working at BMW London. I am sure we will be well taken care of in purchasing, and service. Overall amazing team, with a friendly professional approach.