WESTGATE HONDA Review

Thank you to Bryan for setting me up with the correct windshield wipers. Love them. Thanks!

Great service and staff here! Went in for an oil change and was out in 30 minutes! Very quick service! This location has a nice waiting room with free Wi-fi.

Love their professionalism! Great Customer service... Will keep going to them for servicing.

Had an unknown ailment that in my Oddysey where both the cruise control and the horn either worked at the same time or did not work. Left the van for 3 days and mechanic looked to the construction manual and saw that both worked off the same relay switch. Fixed it without really knowing its ailment. Clever and patient. 5 star.

Another very good experience with the Westgate Honda service department this week. As usual they did a thorough job with routine maintenance and advised that brake service wasn't necessary (I suspected it might be.)
I've been taking my 2010 Honda Fit to Westgate for 3 years now after moving to London. I'm very pleased with the workmanship done and the friendly staff who always give good explanations about the car and answer my questions well.

Great service, super friendly staff, even if you have silly questions. Courteous shuttle driver as well, really great location. I'll be dealing with them from now on for my civic.

The service on the vehicle was as usual at Westgate ! They serviced the vehicle, drove me home, called when finished and all the work was exceptional! Not usually disappointed at Westgate Honda!

.Recent service on my Honda Accord 2002 was good as usual. Everything explained clearly and everything done quickly and efficiently.

Yesterday Kirk Farfaras was a lifesaver. I was in the University Hospital parking lot when my CRV s horn started blaring uncontrollably. With the help of some people passing by, a temporary solution was found by removing the fuse. However, with the removal of the fuse, the vehicle would not shift out of Park. I called Westgate Honda Service and was put through to Kirk. For almost 30 minutes, Kirk stayed on the phone with me talking me through a very complicated process which involved re-installing the fuse causing the horn to blare again. Kirk was very patient with me, even when I misheard his instructions (thanks to the blaring horn) and we had to start all over again. His calm reassurance that he would stay with me until the problem was rectified helped calm me. He was also there to greet me when I was finally able to drive the car to Westgate. I will be forever grateful for his help.

Got a great deal on a used civic. Sales person very personable and attentive to our needs. Service department had been good for routine maintenance.

Great service -- efficient, thorough, thoughtful. Thanks guys!

Once again another good visit to Westgate Honda. Jane and the all of the staff at Westgate Honda go out of their way to ensure you are looked after.

Great place always willing to accommodate you.
The Service Manager Demetre was awesome.

Thank you Demetre

Bought my first Honda @ Westgate and had a great experience. Pleasant atmosphere, friendly staff and knowledgeable about the product. Salesperson (Samantha) was efficient and made the experience quick and easy. Would definitely recommend for those new to Honda or for those who have been Honda owners for years.

Always Bad service, we bought a car here twice and we are able to pay without asking discounts. I didn t like the way you spoke to us, very rude, and yes we can afford to buy a car. No need to judge us. I regret buying our vehicles here. few months of using my brand new car that I purchased here, I took it in for service but the guys blamed me for a broken lock. It s a brand new car and it s already broken. Seriously? I told my family not to buy a car here or have service done here anymore. I would give 0 star.

Friendly customer service; over the phone and in store. Followed up consititently. Not pushy. Fast and effective service. Shuttle service helpful anywhere in the city.

I had a good experience in this location.I bought a Honda Civic 2020 touring edition.Moustapha was the person who helped to get this car.His customer service was excellent and he was friendly.I got the car delivered too fast than i thought.Overall it was a good experience.Thanks Westgate Honda for my new car.I would really recommend this place.

Great place to buy a car. Great sales representatives.

Could not have asked for better service. I took my car in for service and was updated frequently by Chris. My car was done extremely quickly - unlike other mechanics I've been to, and I had it back within 2 hours. This location has a great COVID-19 setup so that distancing is maintained and everything can be sanitized. Would not hesitate to come back here again!

I have dealt with Westgate Honda for over 30 years now and I have never been disappointed. From Management right down I have always felt like family when I go in.

The staff were polite but it took an hour for an oil change. Seemed like a long time for an oil change.I made the appointment a week in advance.

I own 10 year old Honda. I called Honda an while ago to schedule a service, at that time I was going to book on Wednesday, but they recommended me to bring the car on Tuesday instead of Wednesday, because they open longer on Tuesday, which would give them more time to fix it. Therefore I set up the time on Tuesday as I was told. One week later, on Tuesday when I was supposed to take the car, they called me and said that my appointment was Wednesday not Tuesday, and Tuesday was already full. When I insisted that I scheduled with one of representatives as Tuesday's they don't seem like care whether I come or not saying the person who I talked on the phone made a mistake. They replied me so rude and didn't even apologized for mixup. I was really upset by their attitude of not caring customer's time. I won't ever go to Honda, but at least I want them know how important customer's time is.
Any apology could have made a difference from what I am feeling now.

Very bad experience for me as a first time buyer. I was very interested in buying a new Honda civic. Instead of showing me the car first and let me do test drive on it, the sales person asked me quite a few questions regarding whether or not I work, whether or not I have permission to work in Canada, where do I work, where did I study, how long have I graduated from my university, whether or not I have enough money to afford the car if I insist on buying it outright. One thing good about him is that he's knowledgeable about the car, however, after knowing I hesitated to buy the car right away, he became very pushy and rude. I told him I needed to think about it before making the decision, he asked me: what do you need to think about? I told him the price I was given was not quite the same as what I was told by my friends. I would want to have something close to the invoice price. He told me Westgate doesn't sell cars at invoice price because they need to make money to provide me service and because I agreed to let them make money. (I don't think I or any customer would agree to let a salesperson makes money from them, we all need to bargain for better prices). I also told him I would like to compare the price with another Honda dealer before making the final decision. Indeed, he lowered his price for me and he asked me to make the purchase right away, however, I was already at a point to leave because I didn't like how I was treated with his frown expression and forceful sale technique the entire time. I don't think anyone with rational thinking especially new buyers can make a decision right after doing just one test drive without comparing different possibilities, but I was forced to buy the car in our entire conversation. At the end of our conversation I asked him if I could have his final price along with the paying options, so I could consider it a bit longer. His final answer to me was: No, you don't get to keep the numbers. I only offer it to you today at here. If I give you the numbers and let you shop around to be against me, then I will be stupid. I politely shook his hand and thanked him, then left. As a potential customer, I'm pretty disappointed and shocked to receive such treatment. Fortunately enough, Westgate is not the only option I have, not buying a new Honda civic is also not the end of my world. Check Lin Kong, this name should be on your record.

Purchased a used vehicle in July of 2015, the experience was great. Easy to work with and very friendly staff. Had a major issue with the vehicle in December 2015 after only 4,000kms and even though the used car warranty had expired Westgate stepped up and helped immensely with repairs, costs, loaners and in many other ways. They stand by what the sell and are there to help their customers not just make money off of you. I was very impressed with how they handled my situation and they have earned a customer for life, I would highly recommend getting your next new or used vehicle here!

Bought new Honda Civic Sedan in Westgate 2012. Recently went to Westgate buying a cabin air filter for replacement before Christmas. Mark Graham treated me very well for the part purchasing. I appreciated his business sense to treat me as next car buyer through Westgate. Mark could be a good sales man, believe my sense.

Excellent Customer Service Experience here ... Thanks

Amazing Service! The staff is amazing and is always willing to work with you. I will only go to Westgate Honda

Amazing service and customer focused. One of the best dealerships in Ontario by far. Everyone treats you like family here and it's well worth it.

This may be a bit of a premature review however I wanted to write about my experience so far. I called in about a 2019 CRV and was connected to Omar. He had the vehicle ready for me to look at despite short notice (less than 20 mins). What blew me away was that he allowed me to take the car for the 40 min drive back home to show my elderly mother who will be the daily driver. She loves it! Vehicle price and trade in allowance offered was fair as well. Firming up sale in the next few days but overall I'm super satisfied. To Omar, please continue to provide that world class service that I received today. You are exceptional!

Probably one of the worst dealerships I have gone to. Was looking to purchase a brand new vehicle, I walked around for 25-30 mins wanting to know about the new accord and most likely purchase one. Not a single person approached me as the sales team just sat there playing with their thumbs.

Great - done faster than expected and they filled up one of the tires that was low

Excellent service! I couldn't be happier with my new wheels. Westgate Honda, you really know how to make a girl feel special :)
Thanks again!!

I had a good experience in this location.I bought a Honda Civic 2020 touring edition.Moustapha was the person who helped to get this car.His customer service was excellent and he was friendly.I got the car delivered too fast than i thought.Overall it was a good experience.Thanks Westgate Honda for my new car.I would really recommend this place.

Steve Jones is a great man who has helped us out before with our vehicles and adds a fun and enjoyable process for buying vehicles.

Wonderful service and very friendly. Will be returning for future service!

Recently I assisted my daughter in buying a new or used vehicle .
Her old car that had 275,000 was not reliable and safe to drive anymore.
So we spent day looking at many manufactures and dealers looking for car that was reliable , reputable ,safe and would give her years of using .

After much search our last stop we was Westgate Honda and we met Tony Dean who was recommend bye my daughters mom who just purchased a civic in the last six months .



Both my daughter and myself felt comfortable with both people , Tony was main salesman in what we could get my daughter into that was reliable and affordable because she is just finishing grad s hook and will be starting new job that will require 120 kilometres of daily driving.

Tony suggested a HRV had two in stock and one with large kilometres and one with kilometres .
Oddly low kilometres one was close to the same price as the high kilometres one.

Daughter tested drove high kilometres one liked it, low kilometres one was at detail shop that was off location.

We got pricing and of low kilometres one and was right in daughters price range , we then explored bumper to bumper extend warranty and that was still good after adding to the price , we also add inflation.

We agreed in principle the price and in the mean time we came to mutual agreed price on old car 5hat satisfied both sides and then we asked they throw in rubber winter mats ( weather tek ones ) and snow tires.

Mats were included and split difference on winter Blizzak tires with rims.

We had deal which daughter and myself were happy with.

Then on to business manager Steve Jones to confirm everything , cross T s and dot i s and go over other options we could purchase .

For small fee we got inflation / loss of value insurance .

Deal was done and my daughter and myself felt was the best deal out there and process was excellent .



Also we were in thin time line to get car prepared so my daughter could get back to school .

Westgate met time line she requested .

On pick up date everything went perfect .

1.Car was more then and if not what we expected in the condition of the used car .( it was like wow )

2.Tony went over paper work ( clearly and concise )

3. Giving daughters old car to Westgate went through easy and no hitches or hiccups.

4.Tony reviewed car and went thorough education of the car to daughter. Asked if we had any questions .

Being in the service industry my self I found Westgate Honda and all the people who we encountered very professional and easy to deal with .Most important important honest and truthful as each step was taken as we came through process to learn, select and buy car.

I want to thank Tony Dean,Greg Witchell and Steve Jones for all your help in getting my daughter Amelie in her into the right car without the high pitched pressure sale .

Thank you team Westgate

From Eric

Terrible experience. I have dealt with many dealerships in the past and this is by far the worse dealership. The internet specialist "Steve Khawaja" will lied to you and provide you with false information just to get you in their dealership and wasted your time. I understand you need to have a few tricks to be a good sale man but to literally lied to your potential customer is unacceptable.

My husband Tim bought a car this week from Westgate Honda .It is our 11th or 12th Honda but first from Westgate. The whole experience was amazing .. Omar was honest in his description of the 2018 Accord we purchased and took our word for the car we traded in. Even with Covid 19 happening the deal was the best car purchase experience we have had . Thanks again Omar and Westgate Honda. We will be back

Quick efficient service, vehicle was ready when promised. Friendly, courteous staff.

Very pleased with Westgate Honda. The sales team is actually willing to work out a deal that is favorable to the customer (thanks Dave Gormandy!) The service department is very professional and friendly. The waiting room is equipped with coffee, popcorn and WiFi for customers. There is also a shuttle service should you rather wait at home for service to be completed on your vehicle (the driver that shuttled me was great to talk to). There is much to like!

Greatest experience at this dealership and Moustapha is the reason for that. He has helped many of my family members for the last 6 years on purchasing vehicles and has provided exceptional customer service. I cant thank him enough for the care he has provided to us and following up on a regular to make sure we are all happy with our purchases. Anyone looking to buy a Honda .... I highly recommend talking to Moustapha or as we know him Moose! THANKYOU!!!!

On my 5th consecutive Honda Pilot from Westgate.... the perfect vehicle for my needs. Jesse Cook has looked after me very well, and their mechanics have serviced my vehicle very professionally. Zero complaints.

Negligence - put our safety at risk and failed to rectify the situation:

We bought a car here in the late fall of last year, along with a brand new set of winter tires that we understood would be installed prior to pick-up, as this was part of our purchase agreement. Why would we buy new winter tires if not to drive on them in the winter? We love our car, but Westgate Honda dealership jeopardized our safety by failing to install our new tires, while letting us believe that they had been installed.

When we arrived for our tire change appointment in the spring, we were turned away, since there was no work to be done. We returned after reflecting on what had occurred. We hoped to at the very least assure that we would have the new winter tires we had already paid for installed and stored for another season without additional charges and hurdles because of the dealership's mistakes, but we were told that the man we needed to talk to was not working that day. We were told to expect a call from the appropriate person the following day, but it has been 2 weeks, and we have not heard back.

We have been caused even more stress and inconvenience - now we will have to call or visit again and possibly get a refund on the tires so that we can go somewhere else. Should we be given our refund plus a year's worth of interest for Westgate Honda's "borrowing" of our money? Should we be compensated somehow for our time that has been wasted? We made it through the winter without a crash, but things could have turned out differently. I was very disappointed by all of this because I really like Honda vehicles, and we had a very good experience with this dealership at the time we bought the car.

Westgate Honda - If you see this - call us back!

Very clean.
Excellent service from the staff.

Went with friend not as good as expected specially staff.

I recently purchased a used vehicle from Westgate Honda and it was a very pleasant experience. Karl was very helpful and made whole process stress-free.

They might want to remind their shuttle drivers how a 4-way stop works. They almost caused an accident.

Bought a pre owned Honda. Great people very helpful in explaining different options

Great service, took a little longer than expected but they throw in a car wash which is a pleasant surprise!!

Two days ago on my way to work I hit a raccoon and did some serious damage to Honda Civic. Being a hospital employee I am still working during COVID and need my car everyday. My husband called around while I was at work and found Westgate Honda. They fully covered towing my car from Kitchener to London in order for them to do the work. They also provided me with a vehicle in the mean time so I can get to work. I have never had such amazing service from a dealership EVER. I purchased 2 brand new civics from London's other Honda dealership and they literally offered me NO help whatsoever, pretty upsetting. I know where I will be buying my next Honda, they are also doing everything they can to help with cost as I am paying out of pocket. THANK YOU .

Great service team. Customer service oriented and very helpful.

I would have to say I am a little disappointed in the Service I have received. I am a new customer to Westgate who has utilized the Service area twice. Each time the cost of the Service ended up being more than I was told it was going to be.

Great experience at Westgate Honda. I have been shopping for a car for the last several months, looking at different vehicles and talking to various dealers. Through these experiences, Westgate had the best service by far. My sales associate, Steven, was courteous and patient throughout all of our interactions. He would even respond to emails at 11pm at night! No hesitations visiting the dealership again for my next vehicle.

Awesome service from Westgate Honda. They gave me a ride home and back. Friendly people, very professional.

Not the warmest service you'll get here. It's a busy location with a tiny and dated display room. I've tried to visit a few times just because it's close to home and would like to consider Honda for my next vehicle. In those times, the sales staff were sometimes ignorant, sometimes dismissive. I'm surprised I didn't leave with a business card in hand or a name from three visits. Very interesting sales technic?

Staff there are very friendly and personable. Work on my '08 Pilot was done on time with no delay. I would not hesitate to recommend this dealership to anyone that needs work done on their Honda/Acura or any other make for that matter.

We are now driving our fourth Honda and I think it speaks for itself that all of them have been serviced by the Westgate Team.

I have dealt with Westgate for decades and they have consistently provided excellence in service. On several occasions they provided bonus service for issues that concerned me. Emphatically recommend.!

I purchased my 2013 Honda Accord just now, i am working in auto industries, i need a big trunk, the sales' name is Heather, she is really nice and friendly, we are friends now. the financial guy is also very cool, he makes all my payments affordable. I was not suppose to sign up finance unless I am with some co-signer, but they just let me put 3000 down, plus my trade in,(worth 300 from Acura london,worth 2000 in westgate honda) I can sign up a 225 bi-weekly payment for 84 months, I am more than satisfied. Come here if you need something saves gas, and come here if you want to be treated like a friend.

Westgate Honda is a family owned and run Honda dealership in London. I ve been a leasing client for over 30years. The staff are very friendly and go out of their way to be helpful. The maintenance department is exceptional and I can easily get an appointment when ever I need it. I would and have recommended driving a Honda to many people, and specifically this dealership, Westgate Honda. Very trustworthy.

Hyacinta was the most recent leasing agent I dealt with. Her energy and wonderful spirit made the process so easy. She answered all my questions and suggested some things I hadn t thought of. Very knowledgeable (and funny!)

I can t tell you how many times I have asked to be taken off of their outbound sales call list. And yet I continue to get phone calls. It drives me absolutely insane and I ve actually submitted a complaint to DNCL about them. Service centre is horrible. I got my car detailed there and there s a smudge on my side mirror that I can t get off. They ve charged me for services they didn t complete. The list goes on and on. Save yourself the headache don t deal with them.

Handled quickly while I waited....they even washed my car!

I wanted to say that Steve K was fantastic even though I didnt purchase a car. I was lookig for a used Civic for the past couple of months and even though I dont live in the London area, I took a shot calling Westgate to help with my search. Steve was very quick to respond and understood my needs. I feel very bad not purchasing a used car after Steve sent us several options, it wasnt for lack of effort on his part that's for sure. We ended up purchasing a new 2020 CRV instead at our local Honda dealership. Thanks again Steve for trying to find us a used Civic!

Bad customer service , rude people pushing for extra payments no needed at the service I requested

Completed my lease return quickly and efficiently. Even though there was a minor mix up in regards to the appointment, they got me going in 15-20 min...extremely friendly and easy to deal with.

Good service and I've found them to be honest and friendly.

Visit this dealership for service , had amazing experience. Nice staff and best service.

Service staff are helpful and always friendly. They are worth the drive past another Honda service department.

Robert Wood is really the best salesperson of all time. He is really great to work with, honest and patient, a real pleasure to by a car from

My favourite dealership. Greg helped me out today to learn more about the Civic I've been looking into, he clearly explained all my questions and concerns. I honestly haven't experienced a more kind, honest, and sensible sales person. I couldn't be happier with my experience here. Highly recommended.

Took a key in for a battery turns out key is good for opening the car door that came with the 2nd hand Honda, they took it apart and didn't charge me mechanism in the key is no good. I can still drive with the key too. Then trunk lock is no good key won't turn he was honest about getting it fixed will cost me few hundred. Very polite guy. He didn't charge me to take a look. Receptionist was helpful too. I intend on going back soon or next year. Thank you Westgate Honda.

Nice staff but relatively small size and selection especially for used.

WOW.... what a great experience!
Went to another Honda Dealership in the area and walked away cause I didn't like there demeanor.
Worked with Bevin, and he was so great! Kind, friendly, worked with me. Was very accommodating! If your looking to buy or lease he is your man.
To follow up... Steve Jones is an excellent choice to deal with the back end and money! He is Super patient, he explained everything. Great guy to deal with!!!

Overall if I had to do it again I would come here and deal with two great guys again.. Go see Bevin and Steve

I purchased three Civics from Westgate Honda. The service department has always been friendly, professional, and efficient.

I bought a brand new Honda Civic from these guys. After the first week owning the vehicle I had the wish to cancel the warranty as I though that it would not be financially wise for me at the moment. they gave me a hard time when I was trying to cancel the plan, but at the end of the day everything worked fine. The staff worked efficiently through all the process, and I ended up happy with my new wheels.
In my opinion, It is all about customer service! it is not difficult to put an extra effort/time to make the best service for the customer.

Found their sales department fair and reasonable. My future purchases will be with them.

Service recall on a 2009 civic airbag and my radio wasn't working after, service department would not take ownership of the problem. Traded it in but I'll stick to my local mechanic for future service.

I would like to special thank Jayne Boersma for her excellent service last Saturday, May 21st. We were having problem with our van while heading back to Toronto from London. When we called to make an appointment, even though the service department was fully booked that afternoon, Jayne was kind enough to squeeze us in. I really appreciate her service. Without her, we could be stuck in London for a few more days to get our car fixed due to the long weekend. She is very client focus. She went beyond and above to help her customer. I would say she is the star in your team!

This is without question the worst experience we have ever dealt with an auto service department. They charged us to "reassess" a known issue that they had previously seen and documented on their file. They also attempted to deny our valid comprehensive warranty. They were also extremely patronizing to my partner when attempting to justify the charges.

We would strongly suggest considering other service departments before bringing your vehicle here.

I had terrible service at this dealership. I won't get into specifics, but it was a complete terrible experience I had. They were very pushy to try and close the deal and happy my deal didn't go through. I will take my business elsewhere, where they will be more respectful and handle the situation better.

I had service done to my 2011 CRV. The entire process was great. (As great as it can be when things costs so much.) This is my Service Centre of choice, and I've been completely satisfied with the service. I will purchase my next Honda from here, based on the Service Department alone. Ben

I went to the dealer cause the winchild fluid was leaking. I was told that it has a bottle fluid was broken. I agreed to fix it. I paid for it. The next day it was leaking again it was something else. No labor was charged but the part was. The customer service is amazing but fixing problems not that much.

I have been a Honda owner for several years and have been a customer of Westgate Honda for a while now. My experience has always been exceptional, from the service department to the sales staff. So when it came time to trade in my vehicle I went to see Gerald Baresich in the sales department. Gerald showed me several different vehicles and when I decided which one would best suit me, we began the process. Purchasing a vehicle is a major investment, and I must say that it was a thoroughly pleasant experience, not once did I feel pressured. Gerald explained everything in detail and answered all of my questions. He and Steve Jones made the entire purchasing process enjoyable and easy, not to mention giving me a great deal. When it comes time to buy another vehicle the first place I will head to will be Westgate Honda in London. The entire staff is friendly, knowledgeable and professional. I highly recommend them and Westgate Honda. You will drive away happy. I know I did!

The people working over there are really nice and friendly. They give us a great deal in the car. They are also giving some discount and some advantages. Love the staff and would suggest my friends too.

Fantastic dealership - extremely friendly sales and service! We bought an Civic Coupe from Greg and he was just amazing. Showed us all the things we needed to know - very considerate!
Ken the sales manager made us feel special and and above and beyond with helping us get the car we wanted!

Thank you so much guys!

An excellent dealer to take care of all of your vehicle needs.

Had a great experience purchasing a car from Westgate Honda. Anya made sure everything was taken care of and ready to go, as well as following up to see if there were any problems or concerns.

Staff and technicians are the Best! I have been taking my 2007 Honda CRV there since I moved to London 8 years ago. I have had no complaints or worries with the quality service. I have recommended Westgate Honda to friends and family and will continue to do so. Great Work and Quality Service!

Eric was an absolute pleasure to work with. We closed the deal in one day, despite COVID19 restrictions, and picked the up the car in perfect condition. I had never been a Honda customer before - but I highly recommend Westgate Honda. Please ask for Eric!

Karen Allen (Mierkalns)