Beutler Review

Friendly plumber, but company prices are an outrage. I called Beutler for an estimate to replace shower valves and tub/shower trim kits in two bathrooms. The fee for them just to come to my home was $79. The estimate given to do the project was extreme, nearly two thousand, and this was assuming I'm additionally buying my own valves and trim kits. The estimated time to complete the project was about 4 hours, you do the math. I just wish they could have informed me of the excessive pricing over the phone, It would have saved me money and time. Calling a different plumber and will update review.

Very unreliable for service calls after you purchase their service plan. Have been reschedule twice for water heaters service and when they did show could not complete service for lack of equipment. Was told by service worker who did not come with the proper equipment to provide the service that someone from the main office would call me and no one called.

Zach is a great representative of your company. He is very courteous, pleasant and happily answered all my questions. He is extremely neat and left my home immaculate. He worked non-stop!

Worked with Chris Aguirre today...absolutely phenomenal customer service and knowledge. I have never dealt with a better HVAC professional and feel the time to wait for an appointment was well worth it!

Alfonso right on time! Very professional, efficient, & took time to explain everything to me. Super satisfied

Farid was prompt, knowledgeable, and friendly during my HVAC inspection.

My technician Michael C was professional, extremely knowledgeable and patient. He explained in detail the options to resolve the issues. I highly recommend the services of Beutler Air Conditioning & Plumbing. We have been a customer of them for the past 13 years. They provide exemplary services.

Very Nice, Clean and knowledgeable. Very thorough and helpful. Not pushy but informative and competent.

Dee J was efficient and a refreshing technician as opposed to many who are so introverted and/ or grumpy. He reviewed the status of my air-conditioning equipment with me in terms that I could understand. I would have him back again.

Our person did an excellent job--very professional & knowledgeable --at the right price. Saved much $ from the other people that gave us estimates. We will use Beutler again when the need arises. Thank You

Joey Hodge very professional & provides excellent service, compassion & understanding with his customers. He has great understanding of Beutler Air & Heating components & operations. He is very knowledgeable
of the engineering in his field. He has gone beyond our expectations in customer care. Thank you!
Pam, Bill Plumb & family.

This is the worst company! They are super unprofessional! Don't go with them at all!!! They changed my schedule time for the next day without notifying me. I can not believe they are vendors for The Home Depot! There are plenty of companies with better customer service. If their customer service is band imagine the work quality. DO NOT use their service.

Mr. Sakhi came promptly, early actually after phoning to let me know, was clean, courteous and worked diligently to help me solve the problem of a thermostat that was no longer working. It was not an easy solve but he kept at it until it was resolved, double checking to see that both the upstairs and downstairs thermostats were working properly. He was patient with my questions and took extra time to show me how to work the thermostat and try to get things in order, as much as possible for a nontechnician, so that I feel confident that I am better able to deal with it. He was kind, attentive to my questions, and very, very helpful. He also helped me turn on our fake log fireplace (we hadn't used it in years) so that we could use it safely during the winter months. I remember that he had come four years ago and was the same, professional and courteous and helpful person as he was in this instance. I can't speak highly enough of him. Thank you, and thank Mr. Sakhi. Isabell Morris

Ernesto was very polite and knowledgeable. He explained everything that I needed to know and was very helpful.

I am disappointed. I was lied too and feed some scare tactics. I paid $89 for tune up and then told there were major issues with our furnace . I was even shown picture of a major oil leak. I of course didn't go up in the attic to look. But my husband did when he came home from work. No visible oil leak on the plywood like the photo the technician showed me. We just had a second opinion done. The second opinion said there were no oil leaks at all nothing on the plywood or unit to indicate an oil leak.And the rust the 1st one said there was on the unit 2nd one said there is no rust or cracks.
As for the tune up it was done.
But being told things that were not true and then being told my whole unit needs to be replaced. 2nd technician said the unit is in working condition and no need to replace it.

Robert S. Serviced our Air Conditioner, he did a Great Job, found a few issue we had with it and promptly corrected them. Great Technician, he explained everything to us, we specifically request him as he as always proven to be a profession, polite, patient, as well as does a great job. In our opinion Robert Shaw is one of Beutler's Super Stars.

Isaac Pasina is a credit to your company. We were very pleased with his service and would definitely use him again

Jason & Alfonzo were on time, explained the entire process, very knowledgable, detail oriented and cleanup following the job. They were also very courteous and respectful of our home. Would request them for future work.

Great experience with Beutler, having a toilet installed. Polite, informative, clean, thorough gentleman told me everything that was going on, wore shoe covers, and did the job quickly and well. Very happy with the experience. Would definitely call them again. Glad Home Depot has made them their new installer.

Beutler has been amazing to work with. Although their techs had messed up when they installed our compressor coil ($2500 fix) they stood behind their work and made us a priority to come fix it. Their original tech had misdiagnosed our system so we also got a full system cleaning for free, since it was his mistake and they wanted to make up for our wasted time. It's hard to find a company with true customer service oriented values anymore, but you can trust Beutler. We won't ever go through another HVAC place again!

Had a new high efficiency toilet installed and old one removed. The serviceman Horatio was prompt and courteous and kept me apprised of what he was doing and finished with a job well done.
The telephone representative was also very helpful and quickly got me set up. I forget her name. She also called me prior to Horatio coming to say he was on the way.
Thank you for your courteous professional service.

He did a good job! And was pretty nice and pretty helpful! :)

I was impressed by Beutler technician Robert Shaw who was very thorough, passionate about his work, trustworthy and demonstrated pride in doing a high-quality job. I will request him in the future.

Great preventive maintenance! Bill helped install the unit so I was glad to see a familiar face while Wes Harriger was very polite and informative regarding the unit performance and the overall condition of the system!

David came to figure out why I had no air conditioning. He came in 107 degree temps and had to work in my attic which had to be about 120 degrees. He figured out what the problem was within about 40 mins and fixed the problem. He was very nice and professional and I so appreciated his ability to rectify my problem without it being too costly for me. Thank you David, Sincerely, Marilyn Porras

They arrived exactly at 2:00 p.m. as promised. Aldrin wore shoe covers, asked a few questions to help diagnose the issue then explained exactly what he was going to do. He was polite, well spoken and fixed the issue quickly. He even took a phone video to show me the issue. Great company, I would use them again.

Nick showed up on time put on plastic shoe covers and checked out my system thoroughly. He explained what he did and said my filter and ducts were clean and said my system is in good working order because I keep the thermostat set for minimal operation to prevent surges in running versus minimal operation for steady temp control.

The young man Ali O was very good, measured the insulation in the attic, took photos to show us, told us at this time we did not need more insulation. Checked our furnace , changed the filter for us. He was very pleasant, well dressed and a pleasure to deal with.

Chris quickly found issue and fixed it. He explained the issue and recommended optional services clearly and was very professional. I definitely will go with him for my future services.

Ernesto was very professional, gave me all of my options, explained what else I should consider. Work was completed fast and efficiently.

Farid did a great job resolving our SmartVent issue. He was able to complete his repair quickly and with minimal disruption. He is very friendly and helpful.

had problem with heat pump during a very hot spell
the good part.... the tech was able to repair the compressor unit.
THE BAD...... THE PARTS MARKUP WAS NEAR 10 TIMES THE COST OF ABOUT $65.00 CHARGED $618.00

Received their standard reply, to contact them.......... sent several emails.
NEVER received any reply from their "NO customer service rep".....RAY

Buetler Air Conditioning (not the plumbing side) has always been on time and helpful. The service technician is very professional.

Ernesto. Very courteous and professional. Well done

Our heater died last week and after collecting quotes from several companies around Sacramento, Beutler came the fastest, had the most qualified and informative representative, offered us the best pricing for the quality of product, and were able to install the very next day. The installation crew was professional, clean and worked quickly to get our system in and us back into comfort. We are looking forward to having Beutler's great customer service over the coming years to maintain our system. Thank you Beutler.

Nick and another gentleman installed our system.

My service technician, Ernesto, was very professional, friendly, and knowledgeable. He identified some repairs that needed to be made and offered some great advice! HIGHLY recommend him and Beutler!!!

Our heater was not working, called Beutler around 11:00 AM and the service technician, Andrew Galvan, was at my house within an hour. He was professional and very cordial and he explained the problem in a manner that even "I" could understand. Great Job Andrew! I will definitively recommend Beutler and Andrew.

Aldrin C was even early but confirmed with an appropriate call prior to new time. He was friendly and took to the service of our A/C unit after learning the access areas. He gave us a detailed report before he left. He pointed out and showed us some areas he found before closing up the unit.

Everything has been working very well since he left. We were very pleased with his attention to detail and friendly responses to our questions.

He called in to the office about my request that he put back in our old Beutler thermostats because they were easier to read than the newer ones we have. He was told it would cost $95 each to hook them back up. I declined the additional cost of $190.(Minus one star for this gouge offer and this does not reflect on the rep) We would have been glad to pay a more modest amount for his time. Overall we were pleased with the service rep.

Prior to calling Beutler, I used a local company and was given a dire diagnosis - a total replacement that will cost over $8K. I called Beutler and Roy (service technician) was extremely professional and completely knowledgeable!!! He had to undo - by rewiring - the work that was previously done. And - needless to say - I ended up getting charge for a LOT LESS! I highly recommend this company - if you are in need of a service repair in the Antioch area!

Fidel did a thorough job with the inspection, and with his explanation to me. Highly recommend.

Probably the worst customer service ever. I called Beutler because their website advertises that they are available for emergency situations 24/7. I called them THREE times over the weekend and spoke with Kailani each time, who was beyond rude - each time she said she would have someone call us back. Finally, SHE - not a plumber or a technician - called me back, laughed at our situation while telling me that the ONE service person they have on call had 3 previously scheduled appointments during a Sunday and there was no one else who could come out and assist with our water heater issues. Definitely will not be using them if they can't even get a proper answering service to filter their calls.

The administrative staff was absolutely no help with obtaining rebates from Roseville Electric - didn't answer questions or return any email or calls. General Manager didn't even return my call - very poor follow-through.

Beutler Plumbing performed a comprehensve review of our plumbing and noticed that two rigid sink water lines should be replaced with a newer flexible product. Also, both our Rinnai tankless hot water and second water heater were flushed. Finally, the water pressure to our home was measured and found to be acceptable. An appointment was made for the water line replacement by the plumber. "S" was excellent technically and was a good communicator. This is a worthwhile service that Beutler offers.

Marcus Grosdidier was my technician that completed our semiannual maintenance service on our home AC. He arrived on time, got right to it, was very thorough and tidy. He was very courteous and knowledgeable. He did not mind being asked questions at all and answered all my questions and concerns to my satisfaction. A top notch technician. I will ask for him by name the next time I schedule any kind of system maintenance.

UODATE: I did reach out to Ray who never responded. I called your corporate office and they were the same as the service rep., Fidel. Again you have been such a big disappointment. I will NEVER recommend or use BEUTLER.
My landlord made an appt. for my AC because it is not working properly. The Appt. was for 7/2/2019, between 3&6. No one ever showed up so I called Beutler , spoke with Sharon. She informed me the technician called 3 times before trying to come and no one answered. I informed her, she was calling the landlord, I do not know why he did not answer but I have been waiting all day. She rescheduled for the 7/3/2019, between 2 & 4. She took my number and said they would call before arriving. The landlord was informed by Beutler and myself. It was fine with him. On 6/3 , the technician arrived. I texted the landlord once, & called him twice to let him know the technician was here. He never responded. My husband had to physically go to his residence to get him twice before he came to talk to your technician, as Fidel waited for payment and discussion of the problem. Fidel said it could not be repaired. It needed to be replaced. This was the second AC company that has said that. I ask Fidel if he could give me something saying this as the landlord is refusing to replace it. Fidel said only if I paid him the $89.00 that was due for the service. I explained the landlord made the appt., and he would pay him which he did. My issue is, my landlord refuses to replace the AC. I need to take him to court and I can not even get something saying you came out and it can not be repaired, because I personally did not pay the bill. The landlord will not give me a copy and I have nothing to prove in court someone came out at all. He is saying that I never answered his calls the first day they were supposed to arrive. Even though they never called me, they only had his number. I find it hard to believe that because I personally did not pay the bill, I can not have a copy of the report, and or bill for the service so that I may go forward in getting my AC replaced. I guess money DOES talk. Just my opinion, but it would have been no sweat off his back to give me a copy of what he gave the landlord since I am the one living here.

Eric Adams representing and working for Beutler came out to my place, a single family home, with my too protective chihuahua nipping at his heels. He had had to turn around and come back after I did not respond to the notice he had arrived and I called them. He did not take out any frustration after a long day and my being the last appt of the day but simply went about assessing from inside and from outside and patiently answered my questions. I would have called Beutler back sooner and used my $88 special but I was seriously dealing with my 25 year old grandson, who lives here, who has frequently been very impatient. He went ahead and did the estimate for replacing all the old cast iron pipes under the house going through all the accesses. Because of him I give. Beutler 5 stars.

Ernesto M was a wonderful technician who maintained on furnace this year. He did my A/C before and I'm glad he came back. As with others, I recommend this tech but fault the company for its high prices to fix anything.

Excellent service; technician arrived on time and did a great job of
cleaning my furnace.
He also made some service recommendations for a later date which
I greatly appreciated. He also answered all of my questions.
Gloria Richmnd

Ernesto was professional, courteous and got our air back up and running quickly in this crazy heat wave! Also, provided us with lots of information on do's and don'ts to maintain the system! Highly recommend him!

The ONLY good thing about your company is Isaac Pasine the service technician who was able to fix my a/c. I was not going to write a review, but when I received a call today cancelling my tune up appointment that was made three months ago because of emergency problems I needed to share my issues with your company. I also had emergency issues this summer and they were not handled as an emergency. I called another company and they fixed the problem the very next day. The unit was installed by your company that is why I called you first. NEVER AGAIN WILL I USE YOUR COMPANY!!!!

Chris was awesome. He was professional. Went beyond in fixing our air conditional. Very pleasant. Hard working. Responsible. Knew what he was doing. Answered all questions. I would give 10 stars - perfect.

Fidel Valdez was professional, courteous and is very knowledgeable. Showed and explained to me my system and it's functions. I liked that! Thank you Fidel!

Had a few attempts to get our AC problem solved. Hector/Josh took ownership of the problem and really stepped up to put customer service first. They worked with us on the AC issues and billing that was fair for both parties. Very rare to see a company go the extra mile for it's customers these days. Will stay with Beutler as long as they keep up the great customer service!

An AC company should be able to provide service within 24 hours especially when the AC goes out on a hot summer day. Good luck with Beutler. Be prepared to wait a week at least! Unacceptable. There are plenty of people out of work. Maybe you need more technicians.

Sean patiently explained everything to my wife's satisfaction--something I cannot do.

Our AC went out and it turned out to be very minor fix. Farid was professional and courteous. He was honest and did not try to sell us anything we did not need. Thank you for your service and integrity!

My experience was great and Randy did a fantastic job. He was absolutely fun to work with and got everything working flawless. I would definitely recommend Beutler.

Bill Morrison and West Harrigan were friendly, neat and professional. Very pleased.

Leonte was prompt, professional and courteous. He shared a few tips on maintaining a number of water related appliances I hadn't heard before which I appreciated. Definitely recommend Leonte and Beutler for plumbing needs.

Chris was outstanding very personable and gave great customer service

I had a technician named Fidel come to my home to diagnose my AC unit. He concluded that the motor for the furnace needed to be replaced. He claims that this "standard" part needed to be ordered. I never heard from him again once he left. i called the office and left several messages requesting for him to call me back. (Per the their policy, the servicing tech has to order the parts needed for the job). But that call never came. Very unprofessional, i will never do business with this place again. I called Bell Brothers, they had my AC working again within 30 minutes.

Ian was super wonderful. He clearly explained everything to us and worked over and above what was necessary to get the job done.

First duct cleaning for 7-year old home. Jason and Alfonzo were prompt, courteous, knowledgeable and thorough. Thanks guys!

After the power outage on Friday, my a/c wouldn't come back on. After checking the circuit breakers, etc. I called Beutler thinking they were local. They advertise 24/7 emergency service. No one answered the emergency number until 1 hour More

Poor execution, support and professionalism overall. Have several Beutler units over 15 years old and they seem far more interested in providing services and parts marked up astronomically or doing a hard sell on a new unit to "save" you money. Their systems are propreitary and they will not sell the parts without their "service". tl/dr - avoid them

Andrew Gawan was professional and helpful when he was checking out my furnace. He spent time answering all my questions and explained things thoroughly.

My husband and I went to Home Depot for a new water heater and the saleslady asked us if we would like someone to come to our house and give us a free estimate. We said yes and the next morning, Brian came over, looked over the situation, gave us a quote, and said he could have some one over the same afternoon. We said OK and by 3:00 o'clock Randy showed up and started to work. He was very professional and personable. He explained things to us as he worked. He really knew about plumbing, did a great job and cleaned up very nicely when he left. We are very happy with the service we got from Beutler, from our first contact to the last.

This is what I expect as a customer, a service technician that knows his job! A no B/S technician who can diagnose the problem, and repair it without trying to sell you a new system that would be extremely, expensive! He was pleasant, easy to talk to! and explain the problem with your AC unit explain the cost, and repair the system.

Ernesto is always friendly and does his job quickly and with pride.
He is also neat and always ready to please.

Isaac our technician was awesome. He fixed our problem, kept everything nice and clean and was very courteous

Air conditioner needed repair. Serviceman came on time, in fact 10 minutes early. $89 charge to show up. Determined the compressor wasn t starting. Put in a booster part. The part is $43 on Amazon. He charged $399 . Total cost of the repair was $488 for a 20 minute repair. Very costly service. I would try another service company.

My A/C broke down during the hottest week of the Summer. I called and had a tech out
To check it fairly quickly. Unfortunately, my old unit was shot and I needed a new one.
The next morning they were out installing a new unit and fixing a bad install that the previous
Home owner had kind of gone cheap on. They upgraded my unit with no extra charge because
The unit I agreed to was out of stock. They also asked if they could take away a hot water heater
Tank that had been replaced earlier this month but I hadn t been able to borrow a truck to bring
It to the dump, which was awesome! Beutler came highly recommended from some family
Members of mine and I can comfortably recommend Beutler to anyone.

good service, took time to explain the issues and options.

Fidel was dispatched to my residence for an AC Tune-Up and went over and beyond in the service he provided. He answered all of my questions and left everything cleaner than when he arrived. He was very respectful, considerate and provided useful tutorials he didn't have to! Ultimately, he put me at ease very quickly that my AC care was in good hands. He displayed professionalism beyond his years and I would recommend his services to friends and family.

Zobair was very knowledgeable about the products offerred by Beutler. He also made us feel comfortable and didn't force anything on us. He was courteous and personable and made this a very easy task. We feel confident choosing Beutler to install our HVAC and hot water tank and that is due to Zobair. Thank Beutler for Zobair being part of your team. He rocks!!!!

Great company, employees are responsive and helpful.

Super nice tech....didnt like the news he gave me lol but he broke everything down for me. He gave me optiins on what to fix costs and priorities etc....probably need a new unit.

My husband and I were very satisfied with Aldin C. His attitude and proficiency were very good. We felt he was very knowledgable and felt our system was very well taken care of. Any questions we had he answered and made us happy that we chose Beutler to service our A/C and heater system.

Knowledgeable- Explained everything. Friendly. Used his slippers so that my floors remained clean. A good worker. Thank you.

I got a water heater from Home Depot and asked for installation and Beutler Co. Rep. came and their price is outrage these people bunch of scam artists pray on people when they are desperate , charging $1600.00 just to install a water heater and when i asked them how many hours it takes the rep. said 3 hours and i asked how much is the charge per hour he mentioned we charge per job not hour , 1600.00 for 3 hr job , a Doctor office visit is the most 300.00 a lawyer charge 350.00/hr . don't trust this people and i don't know if Home Depot know these Co. is ripping people off.

Ernesto was very professional and took the time to explain everything to us. He recommended several services and continued to be polite when we declined. His penmanship and writing skills are very good, which is rare these days. He represents the company very well.

Fidel offered, with his calm and knowledgeable demeanor, information regarding the status of our almost 20 year old HVAC system, and offering reasons for its replacement. He examined the unit, cleaning it, and photographing its interior for our understanding. We can only recommend his service.

Very pleased with the installers and the system. They were very professional.

I've had a semi-tamed feral cat for the last several years who likes his
independence. I cleaned my gas furnace filter several days ago, and left
the furnace front open while I was cleaning the filter in the alley. I put the
filter back in,and the heater worked fine, until a day or so later. The fan
worked, but there was no heat. I called Beutler and made an appointment
for the next afternoon (today). Checking the downstairs heater room
earlier today, I heard a meow. I checked the crawl space (from Hell), no
cat. Went back into the heater room and opened up the furnace, finding
a dust and hungry, but alive Herr Mietz. Some of the safety wires were
broken by Mietz, but Andrew fixed all of that easily. I could not be more
pleased and happy. Beutler is super good.

Terrible. Second time ivI' had terrible service with Beutler. Unfortunately they are the original installers of our homes HVAC system and their z tech equipment is proprietary.

Fidel the tech had a terrible attitude. Very condescending and agressive . Questioned and argued when I told him their proprietary smart vent system increased my power bill.

His quote was outrageous. I had 2 quotes from other HVAC companies today and both were less than 1/4th Beutlers quote. Additionally Fidel insisted that one motor be replaced that both guys today said was perfectly fine.

In summary:

Rude, agressive tech
massive overcharging
lying about equipment that did not need to be replaced

Horacio Parker was very professional and thorough. I want him back for my next plumbing service.

Chris was very thorough! I trust him to be a good customer advocate. He was very personable. I will be requesting him for future maintenance!

Fidel was upfront and honest with me with his consultation. (I double checked with others and they came to the conlusion) He listened to my concern and thoroughly inspected my unit. Instead of putting on a part I didn't need, he found that my coiling was just tangled. He saved me thousands just by thoroughly inspecting. He has reaffirmed my confidence in Buetler. And when I need a replacement, I will call them first.

Good Experience, On Time, Friendly Service and Very Accommodating and Lets you know What s wrong and what s going on. 5 Stars Definitely Recommend

Salesman Brian Lawrence did not pay attention to our needs. He used the same old excuse for not getting his bid to us in a timely manner with the must have your email wrong. His bid was prepared sparingly with large excessive prices with little details. I do not recommend this company to anyone. Their prices are $ 4,000.00 to $5,000.00 higher than our middle bids received. I feel sorry for any other homeowners they may have already taken advantage of and price gouged.

Service was above par, the technician was knowledgable, and professional. The time taken was minimal.

Buetler ARS was the best option to getting a new air conditioner and blower installed to replace old system. I m grateful for their quick installation and professional staff. Problem with salesman saying we would get better airflow with new system and if we needed new air ducts they would install them , which didn t happen. Buetler has come out twice now and will need to fix air ducts in attic. That part has been frustrating. But we are at least comfortable and it was through Home Depot. So better to go with a known trustworthy company like Buetler ARS than some small cheaper mom and pop business or we would be in trouble! I m hoping the Home Depot salesman keeps his word.

What a nice tec he was very helpful and informative. When I decide to do some work I will definitely be giving your company back

My A/C went out and I called for service on a Saturday. The person I spoke to was very professional and friendly. I was able to schedule service for the same day, without any added fees. The technician ended up being earlier than the scheduled window. The problem was a simple fix and the tech included it in the price of the service call. Everything was better than expected and I was very happy with the service. I'm sure not everyone will have as good an experience as I had, but I have definitely found a new HVAC company as my first recommendation.

Nick and Pedro were very professional and knowledgeable. They did a traffic job and and were very courteous. Beutler should be very proud to have such men working for them. Sincerely, Harold