Public Utilities Commission of Ohio Reviews

An absolutely worthless organization. I hate to think my tax dollars support this organization - slime.

Ran by people involved with the utilities. Puppet agency for the utility companies.

PUCO is useless they allow AEP to do as they please . Writing and calling is a joke. I thought monopolies were illegal.

The public utilities commission of Ohio is a scam just like all the third party suppliers they help to steal your money. Don't bother calling them because their interests are not those of the consumer.

I cancelled a contract with a third party supplier in November of 2017. That supplier refused to cancel and continued supplying me for another 15 months. I called PUCO to seek some recourse, but they came up with a bunch of ridiculous explanations as to how it is okay for scammers to do whatever they want, regardless of what the contract says.

Contacted PUCO to resolve a complaint with American Electric Power (AEP) regarding a smart meter installation which we requested be changed to a "Traditional Meter" as afforded by law.

PUCO revised our telephone complaint to the point of distorting our complaint to serve themselves, then when we re-issued our complaint via formal online complaint form, they simply deleted that public record. Now we are forced to take action against PUCO and the Utility to get our complaint heard and resolved. Samantha Boerstler, Robert Fadley and an unknown accomplice will become the focus of our claim in court.

Don't waste your time filing a complaint with the public utilities commission of Ohio first off they hold no authority over utility companies I have a rental property in which a new renter was trying to put the utilities in their name ohio Edison would not allow them to until I supplied Ohio Edison with the eviction papers which I did and they still didn't allow them to put the utilities in their name I contacted the public utilities commission of Ohio and spoke with a supervisor by the name of Miss Walker who promised me she would call me back that was 3 days ago

They actually helped me and went the extra mile. After seeing the reviews I must have gotton the best representative they have

Typical government agency. Dumping ground for the incompetent.

Totally worthless . Tried to find out info about gas rates and was told to go to the internet. Then why the hell am I ( the taxpayer) paying this worthless public servant ?

These guys are really good at not doing ANYTHING. I called because the gas company has been ignoring me, and missing appointments. I called the gas company 75 times in 2 weeks to try to get my gas line moved. They never responded to my messages nor did they show up for their appointment. PUCO said well that's not a 'violation' so there was nothing they would do. It would be great if they did their job and held a state sponsored monopoly accountable, but I guess that is too much to ask.

PUCO does an excellent job at communicating utility info and allowing the public to provide input on issues relating to utilities. If it were up to the utility companies you can bet your sweet bippy that they wouldn't listen to a word the public had to say!!

Puco DOES NOT HOLD ENERGY COMPANIES ACCOUBTIBLE TO RATES. PUCO ALLOWS ENERGY COMPANIES TO RIP OFF US CITIZENS. AND CUSTOMERS ENERGY PRICES TOO LOWER ENERGY PRICES 90% POWER WAS OUT IN NORWOOD OHIO on JUNE 19 20018 AR 445 PM POWER DID NIT COME BAXK ON UNTIL 9 PM ON SAME DAY I LOAT 400 DOLLARS IN FOOS BECAUSE OF THIS. POQER OURAGE WAS NOT CAUSED BY WEARHER 91 AND SUNNY OUT. TGANK YOU. LOST POWER FOR OVER 4 HOURS TGANK YOU

PUCO should be looking out for the residents of Ohio. However, it seems they are in bed with the utility companies. I have Dominion East Ohio gas service and recently canceled my fixed rate plan to switch to the regulated SCO rate (which is constantly lower than any MVR or fixed rate plan). I soon found out that i was put on the SSO rate for 2 months and then automatically put on some companies variable rate. Why would this happen? why wouldn't i automatically be put on the SCO rate which is always lower than anyone's MVR?
Also, businesses are no longer allowed to chose the SCO rate. they have to pick either an MVR or fixed rate plan. Why would the PUCO allow this? In my opinion they are not looking out for the residents and businesses of Ohio. Instead they are allowing them to be fleeced by the gas companies.

This should be an elected position not appointed so that they could all be replaced by the voters. They suck.

Sounds ILLEGAL. Im gonna spend half of my life getting rich, and then the other half finding a way to sue places like this.

Hardly worth the visit to their website. Had to email them because our gas company supposedly sent us a postcard saying we had been switched to another gas company. We didn't think they could do that without our convent. Wonder how many other people this has happened to

A joke, "we regulate the utilities, but we have no power to regulate"

This organization is just like the BBB, a fraud, its meant to act as a buffer between the big companies and people being able to sue them. The public utilities board members are appointed by gov officials, many are X employees of the utility companies. This organization does nothing but protects big business. They discriminate against the disabled by requiring people to drive 3 hours away for disputes. This is just a fascade pretending to protect the customers. Most states have sued or filed criminal charges against frontier for ripping people off. This group is just letting them get away with ripping the elderly, handicapped and poor off. The people who represent the utilities some have worked at this job for 30 years and know the PUCO officials personally, they are "buds". During informal meetings they let the utility gang up on the private person. And if you don't agree to the formal settlement, which basically its whatever the utility wants, then the PUCO officials get confrontation with you, and they obviously don't like you at that point. At that point, less than 2 percent of the public has won cases against the PUCO. Google it, there are some good articles newspapers have wrote about the PUCO. It's basically a show.. the gov officials appoint their cronies to the job, then after a few years of playing the game the way the utilities want them to, they get high paying jobs in the private industry. It's a sham. They don't want courts of law viewing this, so they created the "commision" (kinda reminds you of an organized crime name, doesnt it?) So any utility can do whatever they want, and basically no court of law can help you. I was charged $500 for work that #1 was not done, and #2 not authorized. It seems the utilitiy companies can go in, and do any work they want, and charge the individual. And they also try to say they don't regulate companies when you first call. They tried to tell me if you have call waiting on your phone, that makes void any regulatory control they have over the utility.

Not enough staff to accommodate all the customers. Very disappointed in how long we're out of electric.