Crystal Miller

Review of Beutler

Probably the worst customer service ever. I called...

Probably the worst customer service ever. I called Beutler because their website advertises that they are available for emergency situations 24/7. I called them THREE times over the weekend and spoke with Kailani each time, who was beyond rude - each time she said she would have someone call us back. Finally, SHE - not a plumber or a technician - called me back, laughed at our situation while telling me that the ONE service person they have on call had 3 previously scheduled appointments during a Sunday and there was no one else who could come out and assist with our water heater issues. Definitely will not be using them if they can't even get a proper answering service to filter their calls.