Beutler Review

Our HVAC system was 25 years old and we needed to get it inspected before winter to make sure it was good to go...good thing we had Beutler come out and inspect and test it because various components had already begun to fail and others (like both fans) we on the way out and the heat exchanger looked bad (which was confirmed cracked after installing the new unit). The whole team, service inspector, bid salesman and install team were all very courteous and all performed exactly what I would expect from a topnotch company.

Ernesto helped us install a "Nest Thermometer" this past weekend. He did an excellent job, was very pleasant and competent. Good with explanations of things I needed to know. Great bedside manner, I would recommend him highly.

Ernesto M. was very helpful with recommendations during a HVAC maintenance. He was very thorough in detailing all the options available in addition to taking care of what I requested.

Very professional and knowledgeable based on their various options to meet our needs as well as their planning, service, and equipment offerings. Technicians were courteous and made sure they kept our home clean as they worked and after the job was complete. I am very satisfied.

Ian was very thorough in his knowledge of the system. I learned more from than the builder and Villara, who installed the system. Thanks for providing this service via Home Depot.

Positive experience in speaking with Mark A. to obtain an estimate for services. Despite the lateness of the day, he took the time to answer all questions I raised.

We had a Toilet installed. He was great, COVID safe, very engaging. Will refer to others in the future.

Elliot was super awesome and knowledgeable. Very patient and thorough. We are overall happy with the service and our technician!

Jason and Isaac are great guys and excellent at preforming their jobs. they explained to us everything they were doing while working as a team to complete the job on time. Before they left they cleaned up everything so we would never know the were here accept for the clean air we were breathing due to our clean air ducts.

My AC system is functioning but it has small water leaking along condensation drain line. I called Beutler air conditioning and plumbing, the technician from Beutler came and checked the system, he said he do not work on hydronic system, he do not know how to fix the problem, and suggested to replace the whole AC system.

My Central Air Conditioning wasn't getting cold enough Beutler send a service man out to evaluate my system for $85. The result was my ac fluids in spec and compressor drawing a little to much current and the evaporator was dirty but after he left I checked myself in the Attic and the Evap door was never opened you can tell by the tape....he lied. Hired another company today and they checked fluids and found my return line form the compressor is colder than my sent line that there is blockage in the evaporator...all Beutler wanted to sell me is cleaning services and try to sell me another unit because mine is 12yrs old....be careful they are trying to sell you something not find the root cause or fix because I told the guy something is not right it was 80deg outside and I said if I put the thermostat on 72 deg it should go there but the tech said it was just fine I have a bad thermostat.

I had purchased a new HVAC from Beutler Air. After the installation, I had issues with water build up in the water pan. I had two technicians come and troubleshoot the issue, but it was third technician that came out for another reason that truly impressed me.

Ernesto came out to take care of a separate issue, which he resolved quickly, but he noticed the build up of the water and used due diligence to resolve that issue also. The pan was not at a tilt, so the primary drain was not draining the water adequately. I would like to say, thank you to Ernesto and his due diligence in ensuring that my HVAC system is setup and working correctly.

It's been a long time, since I have seen this type ownership, and pride in their work as I saw in Ernesto.

I have gotten great responses from Beutler and a very professional approach to service. Ian is very representative of the level of service I have seen from Beutler. :-)

Excellent customer service , the person who installed my tankless water heater was excellent (sorry forgot his name). Nice covid complaint, left everything clean. Everyone was great thank you.

Isaac P is the BEST service technician ever. He really cares about the customer and takes the time to explain every detail of the work he performs. I have owned several successful businesses and people
like Issac are few and far between.

Chris Beckman was an outstanding technician and very knowledgeable! I would recommend anyone to have Chris come out for service!

Beutler Technician, Aldrin C, was very competent, and extraordinarily thorough. He performed a winter maintenance on my heating system. Although there was nothing broken on the system, he optimized the system and explained thoroughly what he was doing. I would highly recommend his technical skills and public relations skills. We also chatted about future services and replacements to my older system and felt confident about his knowledge and not just trying to get me to buy something. When I need future service on my system, I would be very pleased if he were the service person doing the work.

I work for the company went through the apprentice class through Beutler Air Conditioning & HEATING Co. now I fixes on my own air conditioner @ heater with the things I learn from Beutler Aiconditing & Hearted Com. @ do my friends @there friends I keep business all year round no complaints from or family doing just fine!!!!

Chris from Beutler is a very knowledgeable professional. He was patient to explain what the problem was, and how he planned to fixed it. He also provided other options for remediation. It was a great experience to have him service the unit.

Reliable company that delivers a great product. Great customer service! They worked quickly and installed my new heater and air conditioner in 1.5 days. I m so happy with my new heater. Highly recommend!

John Toolis was great and knowledgeable he came and checked my new AC & Furnace equipment that was installed by Beutler just over a year ago on a Home Service Plan (HSP) that I've also signed for with Beutler. John did an excellant job!

Fidel was knowledgeable, attentive, and a pleasure to work with.

Beutler technician, Aldrin C., did a great job tuning up my HVAC unit. Very thorough.

Aldrin was very pleasant. He answered all my questions thoroughly and explained my options. He diagnosed a bad relay within minutes. good stuff.

Update from below post: Shortly after leaving the below review, I received a call from Beulter stating they had an opening rom 2-4 pm on the day they canceled on me. I figured I would give them another chance to get the job done since they were the company that installed the unit and I already took the day off work. The tech arrived on time, did the service I requested, tried to up sell me a couple items, I'm guessing from management pressure. Tech stated my 3 year old system needed 1 pound of refrigerant. I said ok but shouldn't closed systems not need to be refilled unless there is a leak. Got a story to which I gave him the benefit of the doubt. "I" ran new thermostat wire due to only having a 5-wire run and the fan never worked on its own after they installed it, and the tech charged me to 1-hr labor to rewire the thermostat. "OK" no choice i guess. I joined their repair program due to it getting me a 20% or so discount on todays check up and service. The club gets me 3 more system check up and cleaning for the next year. Total out the door cost was over $400 which does include the next 3 check ups. Original quote for today's check up was $59. Feeling a little ripped off but will see how the next visits go. I will say the A/C is working great and feels colder since the tech left.

They installed a heat pump for me 3 years ago and it went very good then. Prompt service, always answered the phone. I set up a routine service appt. and they canceled on me less than 24 hrs before they were supposed to arrive. I took the day off work to be home for them. When I called back, they told me they could not fit me in for another Month. Very frustrating customer service. I requested to speak to a manager and was told there is no manager that I could speak with and they can have one contact me back within 48 hrs. Now I need to find a better company with appropriate customer service.

Ernesto was very professional and knowledgeable. He was thorough with his inspection as well as answering our questions . Thank you

Fidel Valdez is great at his job. His demeanor was calming and not pushy when we were looking to buy a new hvac unit. He was professional, explained everything, and more importantly he was nice! Very nice.
His knowledge in his field shown through, and he made the buying process very simple and comfortable.
It's very reassuring knowing that there are people like Fidel hired at Beutler which will help us in the future as well.
If I could I would request Fidel to handle all of our bussiness with Beutler ac&plumbing. Great work.

Ernesto arrived on time, was very courteous and professional. He is very knowledgeable and honest. He noted things for us to better maintain and get the most from our heating and air conditioning units. Very professional and trustworthy.

Chris was great to work with. He was thorough in checking our furnace, and explained everything clearly for us. We would definitely recommend him and would use him again.

Fidel came out and quickly diagnosed the problem with our Smart Vent and immediately repaired it. He was very professional and definitely an asset to Beutler. We love our Smart Vent and very happy it is working again.

Issac Pasina was very professional and knowledgeable. He greeted us warmly and by the knowledgeable things he said, we knew that we were going to receive the best of care. Issac worked hard and continously until he was finished. He didn't have all of the materials that he needed for the repair, and told us that he would make sure and be the one to come back and finish the job.

My husband, Rick, was really impressed with him and is very satisfied with his work. In our opinion you have a superb employee who represents you company well.

Robert Shaw serviced our air conditioner and was amazing! He explained everything he was going to do in a way that a laymen could easily understand it and included the results after he did them! I learned alot from him about our air conditioner. He is an extremely valuable employee for your company and your customers! Thank you Robert for a job well done!

On time...very professional.... if I could give you 10 stars Chris I would !!! Thanks so much...

I've been working with Beutler for about 8 years now, and always received great service. Fortunately, routine maintenance has been all that was needed on the equipment they installed. In their most recent visit, their representative, Ian S., inspected my furnace efficiently and professionally, answering questions completely.

Quick, knowledgeable and friendly. I will use their service in the future and would recommend them for anyone who is looking for a heating pro.

Fidel was on time very professional and very knowledgeable. I will not hesitate to call on Beutler for all my HVAC needs

Service provided was efficient and thorough.
Technician Roy is courteous, knowledgeable and amicable.

Chris A. Did a great job with the repairs on my AC unit. He was quick and had my AC blowing cold air shortly after he arrived.

the workers were very good and finished in a timely manner. We do have a continuing issue with some drainage from the air conditioner which will need attention . Please contact us to set this up .. Rev. Patrick Serna

I had a hot water heater and a Hvac system recently replaced. I can't say enough about the whole staff. They were great! The rep who came to give an estimate broke down three options and clearly identified was included. The crew was able to begin work the same day. Water heater was priority for me and also for the crew. My new HVAC system was a challenge as is often the case in replacing out dated systems. They tackled it expertly. I couldn't be happier with not only the systems but the crew who installed and explained everything to me. Job well done!

Paul did a thoroughly estimate of the new HVAC system for my home. He had no problem explaining anything that I may be confused with or have any questions. He was straight forward. He did a wonderful job. Thank you for your time.

Very appreciative of the same day service especially during these hot summer days.

We've made an appointment through Home Depot. Upon confirming the appointment both via phone and text message, nobody showed up. The worst part is after calling Beutler, they said it was my fault, stating that they couldn't get a hold of me and they've sent the technician somewhere else. Worst customer service, my money will be going to a company that cares.

Farid is a very knowledgeable HVAC technician. He was polite and courteous during his visit for my HVAC maintenance inspection. He did an excellent job informing me of all the things needed to maintain an excellent working HVAC. Farid was thorough and did an excellent job. I will ask for him by name for my next visit. I highly recommend him.

I just had a technician check my system. He didn t try to up sell me and he performed simple maintenance that will keep my system running smoothly for the season.

Great. Ernesto knows what he's doing!! Best Tec ever.

Compliment to Ernesto for being professional and honest. Appreciate his time and detailed evaluation of our problem. Beutler Corporation is fortunate to have Ernesto on their team representing them. Keep up the good work!

Delayed in arrival due to travel from a long distance. He was able to repair the heater without any difficulties. He was surprised at how dirty the water was in safety pan under the unit. This is a new unit installed last November. The installation crew apparently didn t check condensation drain piping and that was the cause of the overflow safety switch to shut it down.

Chris S. was the technician who serviced our heating system, that was not working properly - the heater wasn't kicking in as it is supposed to. Before even Chris came, I got a call 1hour ahead that the technician was coming at 12:30pm and he showed up at my door on time! After determining that the surface igniter had failed, Chris took the time to explain to me the pricing on the service and materials and which plan would better work for me. He also called his supervisor to get me more discounts for the service - that is unheard of in all the years I've been a homeowner; so I bought in on the 1 year maintenance plan for only an additional $4. So not only was my heating system fixed, but I also get 2 more inspection on my a/c, heating and plumbing with the extra $4 - which I think is an excellent investment for my home.

Chris S. was very courteous and a customer oriented technician - he's a great asset for Beutler. He's the type who always thinks about the customers; be it on how he can save and provides tips to better take care of the heating and a/c systems. I thank him for doing a great job on our heating system. I know he will keep up the good work he provides his customers!

A very satisfied customer :-)

We thank Beutler Air Conditioning and Plumbing for installing a new air conditioner and heater this month of September 2013. We had courteous service and they worked with us. We have used Beutler since the time we originally purchased our home. We are looking forward to working with Beulter and are counting on them to help us maintain our new Air/heating units. Thank you,
Sue and Barry Johnson

Aldrin was professional, knowledgeable, and very personable. He thoroughly assessed our air conditioning system's ability to function well during the coming summer. Thanks Aldrin!

I was on a strict time limit and Ernesto arrived promptly and did maintenance and a summary conversation timely and professionally.

Brian did a great job covering the proposal and the install team was great too. Had used Buetler for maintenance program before and was very pleased. This was a major 3 system install and results were the same...well done! !

Annual heating maintenance service performed by John D. As expected, did a thorough and professional job, conducted in a timely manner but with no rush. Also replaced customer-provided furnace filter. Explained service and assured furnace in proper working order; did recommend the installation of a surge protector to protect the HVAC electronics. Use of tarp and shoe-booties inside the house is also much appreciated.

Farid did a great job: very professional and thorough. I'd certainly welcome him back to service my equipment in the future. Too bad the service visit was spoiled by the ineptness of Beutler's scheduling.

I made an appointment with them for 8:00-10:00 for a routine inspection. I confirmed the time with them TWICE. When no one showed up by 10:00, I contacted their office and was told that I was on their schedule for 2:00-4:00. I insisted on someone coming immediately, but no one showed up until 12:30.It turned out that the technician's schedule had to be changed because of an emergency, but no one at the Beutler office saw fit to call or text me to let me know. As far as they were concerned, it was perfectly fine for me to wait at my house, uninformed of any change, until they felt it was convenient for them to send someone out.

This is complete incompetence on the part of their office staff and resulted in a totally wasted day for me. If you are looking for a reliable company that keeps its appointments, and notifies customers if they have to be changed, this is NOT the company you're looking for.

This review is 3 stars: 5 stars for Farid's work, and zero stars for Beutler's inability to understand what scheduling means, and how valuable their customer's time is to them.

Ernesto came out & diagnosed the problem quickly. He got the part replaced very quickly & got cool air coming into my 83 yr. old mother's house. Unfortunately she has other issues w/her system that will need to be addressed & we will have to deal w/later. Ernest was very professional, patient & informative. He was explained all that needs to be done w/the system & what our options are. He wrote a thorough estimate for future recommendations regarding the HVAC & discussed service plan options w/us. He gave us enough information to make an informed decision going forward.

Ken Wilson did a wonderful job. He was friendly, honest, informative, and after he installed my water heater the area was left clean. I am requesting him for the rest of my bathroom installation.

Roy did an exceptional job in getting our AC unit replaced and helping us along the way in optimizing our comfort options when it pertains to climate control. Very highly recommended. Shout out to Roy.

Very nice and patient, thorough.
Wii probably use for purchase.

On August 28th a technician came out to our house to repair the condensation pump and darin. He told us we needed the pump replaced and that it is still under warranty. I called yesterday 9/9/2019 to follow up on that service work order and have been unable to get a starigt answere. Every time I call answering service answers the phone and take my information and tells a technician will call me back. I called again today and received the same information I received yesterday and still haven' gotten a call back. Eva

The technician Ian Stewart arrived on time.
He was very Knowledgeable,neat and very courteous. did a great job explaining everything when done.

I am writing to compliment Horachoon his maintenance service on our plumbing maintenance this morning. He did a thorough job, very courteous. and explained the complete service after completion. It is with reprsentation like his with Beutler that we will move forward with another annual maintenance contract for both plumbing and air conditioning/furnace.

Ivan Young

Isaac was here ahead of schedule. The outside temperature was around 100 degrees. He went right to work checking out our A/C unit. I can't imagine what the temperature in the attic was but it didn't prevent Isaac from doing an outstanding job with his evaluation. Then he completed his evaluation on the out side unit. When he was finished with his evaluation he went over all his findings and recommendations. He is a very dedicated employee and a great asset to Beutler. You made a wise choice in hiring him.

As always great customer service from beginning to end. Every single person I have dealt with at Beutler, including this recent appointment which we had our new AC/Furnace installation was excellent. I am very happy with their work and most importantly the professionalism of both Beutler employees. Thank you

Beutler, and John in particular, did a great job. Our upstairs AC was not working. Identifying the problem was not easy. John stuck with it, figured it out, and fixed it. Very efficient and diligent work.

Ernesto is an honest and efficient worker. He explains things well.

Knowledgeable about the system and able to solve the problem.
Too much time trying to sell service & upgrades on the system that we don't need

Had 2 representatives from Beutler Air Conditioning out to clean my home air ducts. Johnny Perez and Jason Davaloz did an excellent and thorough job. I love that I'm breathing cleaner air in my house. Thank you Johnny and Jason!

Air conditioning unit was checked out by Isaac from Beutler Air Conditioning and Plumbing today. Isaac did an excellent job checking my unit and thoroughly answering my questions. I have had some issues with the schedulers/office people at Beutler, but have been very happy with the technicians who have come to my house to actually do the work.

Terrible company I have no clue how anyone would have a good experience with this company.

After 12 years of using Sacramento Beutler and after purchasing a new unit several years ago from them, I am done with Beutler. They just did it again to me and the wife. For the 3rd year now they have called and cancelled an appointment that has been scheduled for many months. I am going to find someone else in Sacramento to do our inspections.

We had a warranty plan on our HVAC when we purchased our house. Without fail they NEVER fixed the problem when we called. A technician would come out and "diagnose the problem"... but the NEVER had the very basic parts with them. They would have to schedule someone else - usually days later to come fix it. More than once that person also came without the part. This would go on for days.
The last straw was the person who told me the warranty was ending in 2 weeks, and that we had a part about to go (miraculously he had the needed part.)... if it went the A/C would have to be completely replaced... but that since the part wasn't actually broken we would have to pay the $225. I found out later that we have over a year left on our warranty. I called and complained, but they never reversed the charge, or even gave us a discount.
Also- once when it was 104 degrees outside, and the AC went out - they told us they were too busy to come out for warranty work because they were booked with other customers. We had to buy a swamp cooler because my son was having asthma issues and the heat was making it worse. They said they would "buy it from us." I sent them the paperwork, and they never did. So it sits in our garage.
I've also heard stories from neighbors who also had shady dealings with them. I would NEVER recommend this company. They are the WORST. We dealt with them several times over the 5 years of our warranty plan and I can only remember them being able to help us efficiently one time. That is shameful.

Called when I realized our AC was shooting out warm air and they came out the next. Did a quick job on finding our problem and gave us great options on how to fix our problems with our AC unit. Great customer service from beginning to end. Other company should take notice.

Ernesto was very professional and took the time to listen to my concerns and address them. I would highly recommend Ernesto.

I want to send out a big Thank You to Dave Newman and his Beutler AC & Plumbing team for the most excellent install of our new furnace and AC in little over a half a day. We were quite impressed.
. Dave was efficient, friendly, and very detail oriented. Explained everything we needed to do clearly. Hauled away and cleaned area too Thank you Beutler AC and Plumbing. And thank you Daveand your team.
Carol M

Installation quote for a simple water heater [equipment] was ~$ 6000.00 these guys are thief ...please stay away from these folks...

The technician were excellent in doing the job. He was knowledgeable, courtesy, and respectful of our home and privacy. Thanks Farid for a job well done.

Roy came out and gave us the best experience! He was professional, respectful, and knew what he was talking about. A few hours of some hard work for him and our AC was running like a champ. He was upfront and honest about what was happening and laid out all of our options. Even gave some advice on other things we could upgrade on our home to get the best cooling possible! Best experience ever!

Isaac P. was an excellent Tech! Quick, efficient and explained everything very clearly. Have used this company for many years and this is one of the best techs that has come into our home. Thanks for the service!

I use to deliver product to them in Sac. My father owned PLYCO

Randy was fantastic! Kind, courteous, professional and Honest!! Did a great job on fixing my leaking shower handle and replacing the cartridge.
Highly recommend!!!

Andrew performed AWESOME! job troubleshooting and fixing our AC unit in a super fast time so my elderly disabled Mom didn't have to suffer from a hot Summer.
Thank you so very much .

First let me say that I have been with Beutler for 10 years. During that time I have had them installed 2 systems at two houses totaling more than $30,000. Problems seem to have begun with them being part of Home Depot .
Had them install a new HVAC system in 10/2019 at a cost of $13,000. Three months later they informed me that they made a mistake and installed the wrong system. So old system torn apart and new system installed requiring me to again schedule city inspection and air flow test.

IN April I turned on the AC and noted a water leak. Called in the problem and a tech came in to check. The tech ripped off the front panel and after an hour of poking around thought the problem for the leak was that the AC unit was out of plumb by about 1/8 inch. However, that really was not the problem at all.
Pedro, installer/tech came in a few days later and found that the drip pan had a crack, about 1/8 of an inch wide, the system lacked a drain pipe for the stack pipe, and the drain line was not set in a way that would effectively drain the water, so he repaired that problem as well. It is beyond my understanding how the drip pan crack went unnoticed since it was right up front and at least 1/8 wide.
So now the drip pan needed to be ordered. Few days later received a call saying the drip pan came in but the wrong part was ordered. Part reordered.. Few days later part finally came in installation rescheduled. Beutler cancelled install and rescheduled for another day.
OK so this time the install manager came in himself. He finished the repair and left without starting the system. Next day I turned on the system and it did not work at all. Nothing came on. So on Friday 10th I called the manager to let him know the system was not working at all, but he was not at his phone so I left a message. It is now the 15th and I have not received a return call from Beutler.
I really believe they no longer care about customer service. Since I financed this system through the Home Depot 24 month plan I will call the credit dept and let them know that I will withhold payments unless my system is brought up to standards and I receive a call from someone in senior management with an apology.

We have used Beutler Air Conditioning & Plumbing for over 19 years and have been completely satisfied. Their service personnel are excellent.

On Sa 08/15/15, Ernesto M. from Beutler Air Conditioning & Plumbing based in Woodland, CA arrived to complete a diagnostic check of our AC unit. Little did we know of our "dancing" fan, corroded Kick Start mechanism, and low R-22 refrigerant. Ernesto M. explained each issue and visually pointed out each concern. With peace of mind, we approved all his urgent recommendations to get our AC unit to functionality days before a weekend of out-of-town guests at our home. Ernesto M. did SO RIGHT by us that we agreed to the Beutler Annual Service Plan (which resulted in additional $avings). Ernesto M. stood by his work and his company and our home benefited from their quality and integrity.

Chris S. was knowledgeable, courteous and honest. He appeared to do a good thorough job.
Ernesto was very thorough and knew his stuff. Treated me fairly and honestly I feel.

This regards a maintenance visit under Beutler's prepaid maintenance plan. Service tech Alfonzo: personable, professional, thorough, knowledgeable, well organized; on site and working more than 90 minutes; clearly explained condition of my older system, with backup readings, pictures, and summary report for my file; no overt up-selling; very satisfactory in every respect. No complaints.

Ian Stewart our Technician was very courteous and explained everything to me.
I will definitely use Beutler Air Conditioning and Plumbing again. A+

Best technicians! and thank you Farid for your honesty, quality service, and professionalism!

I'm in good hands with Beutler Air Conditioning and Plumbing.
I just had my air conditioner serviced by Aldrin C. he's amazing
so very knowledgeable. I would highly recommend the company to
everyone from the customer service, to the technician. 5 Stars!!!

Ernesto was not only very timely, but courteous and professional; he looked like a professional and conducted himself as such. I am very pleased with my experience with Ernesto and would recommend him to anyone.....BEUTLER YOU HAVE A GOOD EMPLOYEE, I HOPE YOU RECOGNIZE ERNESTO IS AN ASSET TO YOUR COMPANY! (CUSTOMER R. DAVIS)