Aaron came out and talked to us and did a fantastic job explaining everything. When the guys came to install the new A/C and heater they were very professional and nice and did a great job. Couldn t have asked for better service and the everything works great. Thank you all!!
The service was amazing, on time and on budget.
I'm telling everyone!
Wow....Clarke & Rush recently installed a new HVAC system replacing a 28-year old system...yes, it was still working. We were really pleased at the installation as well as the price...very competitive. The three installers were terrific to work with. I recently had an issue with the SMART thermostat. I thought it was defective so I called. They sent out a service technician who very politely guided me through how a SMART thermostat works. Opps...I guess the thermostat is smarter than me. I told him, he should have just called me and saved the trip. No problem, he assured me. He also checked out the system to make sure it was in good working order. I am impressed with Clarke & Rush. Great company...great people. Five Stars!
Ray was very nice to deal with, polite and considerate. He did have to come out 3 separate times because at the first and second times out he discovered that another part had to be replaced. I don't know that that could have been avoided. Clark and Rush installed the unit. Ray checked the warranty and was able to find out that the parts ( but not the labor) were covered which was much appreciated. I would definitely use Clark and Rush again.
Last year I bought a complete HVAC system from Clarke & Rush. They were by far the best price, but you tend to worry that you might not get a good product or service from the low bidder. Well, I got a pleasant surprise. They did the work quickly with a quality HVAC heater and A/C unit. We've now been through a summer and winter and are very pleased with the product. But there's more to the story. As part of the service you get some free service checks, then for a very competitive fee they come to your home to prepare your equipment for the coming season. Sergio was out the other day. I was surprised at how thorough he was. Not only did he do an extensive check of the A/C unit, he even cleaned inside and out. I highly recommend this company. Compare with other companies and I think you will agree.
The technician,Zack was personable, prompt, efficient and explained in detail what needed to be done to get my furnace working and also what was wearing out and would need to be fixed, if not today than in the near future to ward off future failures. My unit is about 16 yrs old.
What a joke! If you like being ripped off, call Clark & Rush! AC unit wasn't working well so I called c&r and paid them 89.99 to come out figure out the problem and get an estimate to fix it. They weren't able to actually find the problem, so instead I got a list of things that probably needed to be replaced ranging from $169- $897! The following day I called another hvac company, they came out pin pointed the problem (a fan motor) and replaced it the following day for a very reasonable price! The unit's working like new again! My advice (be careful who you choose to do your work)
Robert came out to unclog my kitchen sink, was very courteous and conscientious. Cleaned up his work. Would definitely call him back.
Could not ask for better service. Everyone was polite and caring. Steve and Billy were above and beyond belief, they worked through rain and wind while installing the a/c unit. I can't imagine many people doing this.
I will recommend your company with a ten star rating.
Tom
Great service. Really good for business custom image needs.
I had a complete system installed in Feb 2018 by Clarke and Rush. In May 2020, my AC stopped working. I called Clarke and Rush and they came out immediately even though the warranty just expired. The compactor was bad and It is now fixed. I am ready for the summer.
Not impressed. Poor communication and the warranty didn't meet expectations. The conversation with the office sounded like a large corporation and several departments. Very little customer appreciation.
Professional and very competent staff. We've been customers for many years for HVAC installation and yearly maintenance/service. Staff have always been polite, responsive to our needs and concerns, and prompt in delivery of service. Many thanks for keeping us warm in the winter and cool in the summer!
I had an emergency call for an AT&T location for the restroom on a Sunday, and with the hour, Robert was on site and fixed the issue. He was professional and very polite. This was a no stress call and repair. I really appreciate Robert and the company.
Luke & his crew came to change our HVAC system, They were very friendly, professional and efficient. I recommend them 100 %, Great Customer Service ! Thank You for a great job !
Jon is one of the most knowledgable heating and air conditioning men I have met. He did a wonderful job, and never tried to "sell" me anything. I have an old heating system. His attitude and presence was very professional. Highest recommendation...
Awesome people awesome company, all the way up the the owner who obviously cares about his customers and doing the right thing.
Great work , very tidy , guys were very nice and made quick work of the complete install on a heat pump system and some new duct work. Highly recommend.
I was very impressed with the service. From first call to the end. Same day service! Wow
Had a guy came out 2day everything was great on time very honest and very nice young man name Brandon very polite thanks good job. Had Brandon come out again yesterday 2 repair slow draining tub great job did the work faster then they said it would very nice young man they have a good worker there great job Brandon thanks
They do a good job. (2 years ago)
Update: After having them out 2 times a year on a system less than 5 years old im wondering what is really the issue. The overlying problem is not getting fixed, just kicking the can kicked down the road while I try to keep my $800 fish from dieing. I'll update it again once I feel like the issue actually got addressed.
I called in the morning as my air conditioner stopped last night. They were out here by 2:00, figured out what was wrong and got the job done. Thank you so much.
Robert was the techician plumber who went twice to get parts to get my hot water heater fixed in the same day. I had been without hot water for two weeks. He worked until 5:30 involvement of over 5 hours. His cell phone wasn't able to hold a charge. So he had additional challenges. I allowed him to use mine. Megan in customer service was also a great help .
He used mine. He was punctual , had a pleasant attitude. And was patient throughout. I recommend him. Yes he offered an option to replace initially the water heater that was seven years old, I felt he was absolutely dedicated to resolving the problem as quickly as possible and put alot of effort in that direction. .
Please consider using this resource for plumbing needs.
Have been impressed and pleased by all my interactions with this company, including hearing that they wouldn't come for the outdoor maintenance appointment on a rainy day. The heating/AC system has also worked without a hitch. A good, reputable and dependable company whose representatives, be they on the phone or in person, have been thorough, pleasant, and professional.
Just had a plumbing inspection done by Kenny C. He was friendly and knowledgeable and pointed out a few problem areas to keep an eye on. He also gave good advice on how to install some parts that I already had. There were no surprise fees or pressure to have any additional work done, which I appreciate. Thanks Kenny!
Would like to have Zack respond to my future service calls/periodic service calls.
Tks
It's concerning when you have a one year brand new air condition system and it's already malfunctioning and when trying to connect with a live person they are already over booked for service calls - what does that tell you about the brand? In this kind of weather and the way "Clark and Rush" brags about the quality - it's disappointing - I hope they will follow through with their "word" - I am not hopeful...
Isaac was very professional and helpful with a repair to my hot water heater. He saved me over $1,000 with his expertise. My only complaint was the appointment time. Surely, a problem with scheduling. I expected the time to be as I was told and he came an hour later which made me late for a meeting as well.
I have never had such a terrible experience and wish I never called these thieves.
I had an amazing experience with this company! My heating and AC system went out, and I was so stressed out. Mark Thyne came out within a couple hours of me calling, and had me up and running with a brand new system within 48 hours. The installers were all very pleasant and hard workers. They explained everything to me from start to finish. Mark, came by during the day of install to check on us, and called the next day to make sure everything was working good, and to answer any questions I may have. Excellent customer service from start to finish! Thank you so much for everything, Mark and his team!
Clarke &Rush has done an excellent job of maintaining my heat pump system. Their technicians , Zach most recently, are always on time and work efficiently and with courtesy. I appreciate the annual reminders when it is time for maintenance.
Jon was a very thorough technician. He presented pictures from the roof of his concerns about our AC/Heating system, explained the situation, fixed the problems and returned with pictures of what he had done.
Ater four bids, Clarke and Rush stood out as the best for many reasons. They offered the best quality HVAC for a very competitive bid. They finished all the work in two days per our contract and did everything they said they would do. Very efficient and professional in all aspects.
They went out of their way to make me happy, I'll use only Clarke & Rush now
Excellent meeting with Brian. Straight talk and certain action. Great team member.
Great service. Technician was on time, professional and took the time to explain the services rendered. Well worth the service plan I paid for.
Service from Scott is exceptional!! Always does the job correctly, is polite and personable. The day after his most recent visit my granddaughter wanted to know where our best friend went and would he come back.
PSA: If they want more money because they sold the job wrong tell them NO! But other than that you should be fine!
Clarke & Rush has awesome employees!!! From calling in to make an
appointment to the technician finishing the job. I can truly say I am getting
the BEST service. Always friendly, courteous and accommodative.
Thanks Brandon M and Serena C.
Donna Barricklow
They did a great job - tech explained everything clearly. No hard sell sales pitch, which was appreciated.
Keith provided outstanding service. He ensured that I understood what he was doing and provided information on what I could do to operate more efficient.
Highly recommend. Their technicians are extremely knowledgeable and very professional.
Aaron is extremely knowledgeable and a pleasant man to work with
So far...not so good.... before I have even had them provide service. This is my 2nd attempt to schedule an appt... will spare the details of the last one. In any case, I decided to try again. My appointment is tomorrow 2/12- but no one has contacted me with any details as time, confirming service..etc. So I decide to call them. I get customer service (which is whole other story, but to this point, I tried to confirm arrival time....slowly I pulled out of her 8-10. Then I ask, can you confirm what I am having done...answer, they will both be there??? what??? so I asked again, can you confirm my service... "uh, bid??? water heater?? uh hmmm...wait... " Sso I am pressed at work myself and she says, let me put you on hold, I say no please-- I am busy. Can you please research and call me back with the specifics I am looking for... silence, long silence... then I say hello???? Finally she says, I gonna put you on hold and find out, I say no please don't I have to go just call me back...again, she argues to out me on hold. Finally, I just say, I have to go... I'm late, please call me back. that was 9:43am this morning, it is 10:10am... how hard is it to look up my work order and call me back. My question to Rush... do I have an appointment tomorrow, what is it for and what time????? Fingers are crossed......
Rick and Kevin were great at handling my dead heat pump!!! A contractor crimped the electrical line while replacing siding near the unit and caused a fuse to blow. Rick found it right away and replaced the fuse.
Clark and Rush always take care of my problems...On time and on budget...I highly recommend them...
Called them to see why our house warms up so quickly. I thought it was insulation, which they didnt agree with instead they got me to pay for an a/c tune up which was $89. They did nothing during the tune up but tell me I needed so many things done to my system that it wouldn't be worth it and should just get a new one. My a/c system cooled my house just fine in my own opinion but my house wouldn't stay cool very long, how does that issue warrant a new system?? After getting 2 other companies out here to discuss the issue and check out my unit, they said insulation was my issue, not the ac unit. You guys need to start listening to your potential customers and stop trying to get people to buy a $10000 unit who don't need one.
Raymond Walker worked to diagnose the issues with my HVAC Carrier Infinity, found the problems, ordered the necessary part(s), and installed it. Cleaned the equipment, changed the HEPA filter, was professional, personable, and punctual. Glad I finally found a company that knows Carrier systems.
Consultant was on time, very knowledgeable, polite and answered all of my questions - Thank You, Dave S
Worst customer service in the area!! Terrible rude employees and the owner Laura is a total scammer. Wanted thousands of dollars to put in a new unit that was "a necessity". Had another company come and refill the Freon for less than 300! Total scammers don't waste your time or money on these greedy crooks!
The best heating air conditioning company in sacramento northern california.
Isaac J. came this morning to help clear out our sewer lines. I told him what was backing up in the house and right away he knew the problem. He cleared the lines, then ran a camera to look for anything possibly blocking the line. He said eventually we would have to replace the clean out under our house.
He was very professional, polite and friendly. He respected what we had to say and we appreciate that.
I would like to thank Scott W. and Alexis R. for the great job they did in helping us get our water heater replaced. We were without hot water because it started leaking pretty bad, Clark and Rush squeezed me into their busy schedule the same day I made the request. Scott W. is a professional, he installed a nice new water heater in a few hours and we were back in business. We were without hot water for less than 24 hours. Good job. Thank you.
Fast polite service, on time,good communication price is right tidy work
We just finished relacing 27 windows and added a sliding door. Every point of contact that we had from beginning (estimating) to the project completion was professional, on time and on estimate. Project took five days they left the place spotless at the end of each day.
The furnenence tech from Clark & Rush suggested we contact them on window replacement - didn't realize they did windows, Happy he made the suggestion.
Zack arrived earlier than expected, which wasn't a problem and worked well with my routine. He did a thorough job and adjusted the thermostat as requested. Was very pleasant and helpful.
Clark & Rush have been awesome from the istallation, product and outstanding service for the last 7 years! Always professional, clean timely and willing to show us and explain what they are doing.
As always technician was very polite and knowledge. We have used you for many years and have always found this to the case.
As always, very thorough and courteous service. Arrived on time and performed work in a timely manner.
Serviceman arrived on time. He assessed the situation and quickly went to work, identified the problem and corrected it. He also identified additional issues (clean out to the main line not in code and need and advantages of two way clean out for line leading to house). He accurately directed us to City of Sacramento to correct the clean out to the main line problem, saving us thousands for dollars.
We recommend Clark and Rush highly and without any reservation.
Excellent service and professional attitude from Scott Wood. Could not be more pleased.
We had a free plumbing inspection coming and Kenny was sent out. He was on time, wore the shoe booties to keep our floors clean, checked out the water heater and all the toilets and sinks for leaks, drainage, and type of pipe in the house. He noticed mildly slow drainage in two sinks and offered to clean them out at no charge, which was done. Our water heater is old but working so he gave us a quote for a new one after making a call to be sure about any needed code upgrades. I was very pleased with the service and if any work is eventually needed I would ask for Kenny.
Woke up to a broken shower valve. The water would not stop. Called and within a few hours it was fixed. Great Job
The tech was lazy. He didn't fix our air. I called and complaint he came back and did the work and had an attitude with me.
Clark and Rush has been my heating and cooling specialists for over 30 years. The staff are great and the techs well trained, polite, and very competent. I just had my system's annual maintenance and Megan and Jass demonstrated the excellent qualities I have come to expect.
Very professional and informative! Did an excellent job!
Keith very helpful, on time and polite. Would definitely recommend him.
a-1 service and a-1 people. they treat your home as if it is their own by donning protective covers over their street shoes upon entering. they are professional and courteous, and offer exceptional pricing for products and service. I I cannot say enough good things about this company.
Charged $350 for a 15 minute swap out of a $30 capacitor. Did the work and then asked for payment without disclosing what the charge was beforehand. The technician was friendly, but really disappointed in what was charged versus the value. Will not be going back to this company unless they change their pricing practices and provide up front quotes.
Mark T was extremely personable and made the painful thought of replacing our furnace & A/C unit almost enjoyable. Very easy to deal with, explained all our options, and left me with the knowledge that we had made the right decision with Clarke & Rush.
Robert arrived on time and efficiently made the toilet repairs that I had requested. His knowledge and work will end up saving us considerable expense in the future.
Fantastic customer service. Very friendly personnel
Very polite and knowledgeable. Got the job done in a reasonable amount of time.
I went great, seem to be very knowledgeable and were quick to come out
Everything was great, from the time the appointment was scheduled. The technician arrived timely and check out the heating unit and gave it the once over. Said the unit was in great condition.
I've used Clark and Rush for many, many years. Can't say enough good about their excellent service and products. They're the best!
Outstanding service from scheduling appointment, to the maintenance service performed. Professional, courteous, and knowledgeable staff. Glad I chose Clarke and Rush.
This is the best company!
I had my A.C. done about 1 year ago and Bryant was the best and took his time to talk to me about every thing.
So this week I got new windows. I was so happy when Bryan came and talked to me again. He came back with Tony the window and the was good also. I tell you I have nothing bad to say about this company, I fill like i am part of the clark and rush family.
I will never go to another company, thanks for all the help!
I m ALWAYS happy with Clarke & Rush, and their latest visit was no exception. Ray M. did an excellent job. I have three properties with C&R and they never disappoint.
5.0 star rating
5/9/2017
May 09, 2017'
I just had my Carrier Heat Pump and ducting installed by Clark and Rush. The 17 year old system, had posed some challenges to replace. There was some thinking outside of the box, by Tony and Tobiah, to be able to install the new system. I was very impressed by the knowledge and capability, to step up, to the challenges posed. Attention, to detail, was impeccable. The pride, in their workmanship, to do the job correctly, was most obvious. Thank you Tobiah, for the added touch, at the end, to finish the job off, in the closet.
Tobiah and Tony, were very Respectful and conscious, about there cleanliness and also about, not damaging my home. It was extremely appreciated. I will be recommending Clark and Rush!
Everyone was very friendly & professional & I would have them again.
Clarke & Rush always does great work. They keep my HVAC system running and go out of their way to make sure I get benefits that other companies might ignore.
I want to write what Superb services from Clarke and Rush. Starting the Frank the sales rep was easy to work with and informative. Present choice and allow you to come to a decision. Then there is Tony that measures and orders the window. Again, easy to work with and on time. Kept us informed as to the status of our order. Finally, I didn't get all the names of the installers. Three amigos that showed up on time, gave an estimate of time to complete the job and cleaned up all the way. I received a demo on each of the windows and how to operate and clean the windows. The blinds they took down was reinstalled. They took away the old windows and screens. These guys installed 12 windows in 5 hours. Awesome work. Thank you. If there was 10 star you earned it.
To prospective Clarke & Rush customers, I have been using Clarke & Rush for my HVAV equipment and service needs for over 30 years. I bought my first HVAC unit for my first home from them in 1987 and for my current home in 2015. My sales rep Aaron gave me a great deal on the most recent purchase and the installation got done very quickly even though we were in the middle of a triple digit Sacramento heat wave and they must have been slammed with business.
I also use them for all of my service needs. Recently, my HVAC unit at my office went down on a hot July day and their tech was out within a couple hours and had us back up and cool within 30 minutes.
I can't recommend Clarke & Rush more highly.
My heater stopped producing heat. I called Clarke & Rush and Zach came out on 12/21/2017. I was given a quote of 4658.00 with no guarantee that the system would function after this work was completed. It was recommended to me that I replace the entire system. In the quote I was quoted 696.00 for a gas valve that I was able to purchase for 79.00 and install myself. The system has been working perfectly since then. I was told that someone would call me to provide me a quote on an entire system replacement. As of today 2/7/2018 no one has called me. I feel like they try and tell you so much is wrong with your system so they can sell you a new one. They also way over charge for repairs. See the included quote and look up replacement part costs and compare. The part I replaced took 45 min. At 79.00 my cost, their price 696.00. That's 617.00 for 45 min of labor.
Excellent company with professional and experienced technicians. My technician, Zack H. always answers my questions with explanations in easy to understand language and he is very patient! I highly recommend this company to everyone. CLARKE & RUSH installed my heating & a/c unit 10 years ago and I have been pleased with its efficiency.
Very disappointed with water heater repair experience. Wasted most of the day waiting for two separate techs who were admittedly untrained in diagnosing and fixing my problem. Had to go to another company for prompt, efficient repair.
On time and did a great service job without trying to upsell.
Had my HVAC system replaced, by Clarke and Rush, eight years ago. Have had two time annual maintenance since then. The past 3 years, have had an ongoing issue with the heat, but very infrequent. This year, it finally became excessive to where the heat was on, but cold air blew. Sent e-mail to Clarke and Rush to request maintenance appointment. The individual, who contacted me explained that a diagnostic appointment would be better. Fortunately, I received an appointment for the following day. Raymond showed up and was so happy to see him. He has serviced my HVAC several times and does an outstanding job. He is not just efficient, but personable and caring. Always explains issues, etc. Needless to say, two parts were replaced, and as there is a 10 year warranty on all original parts the bill only covered installation and diagnostic appointment. Final bill was $215 and the system seems to be acting like it first did after being installed. Good job, as usual to Clarke and Rush employees!
He the best experience with these guys . Arthur was very efficient and quick. I needed things fixed before my family was due to visit . Paris is so clean . Normally when you have workers in your home or business they leave junk . Please call Clarke and rush for any heating and air issues .
Nice polite workman who did the work quickly to get my unit working.
Karine Lyon
I need a plumber to install a new kitchen sink faucet (that i bought at a store) and Clarke & Rush came out at no charge and explained what needed to be done, this was very important to me and i felt comfortable with the written proposal so i said let's do it... two hours later, everything was completed and working fantastic! Branden cleaned up and I couldn't be happier. Clarke & Rush did as advertised and I wanted to thank you for a job well done! My family has used Clarke & Rush before for other projects and want to say they continue to be professional and I strongly recommend them!
