The Beutler HVAC and Plumbing team are great. I have an older mobile home and was quite worried about investing in a a new HVAC system. The system. was 21 yrs old. Fidel assured me its a wise investment in the long run. My water heater was 30 yrs old and rusting out-that was a no brainer. The guys came out the next day. My old H/C unit was barely blowing any air. When Pedro and Dwayne got finished :: Ive got a tornado blowing Hot and Cold air. It is Awsome.!!. I must not forget Horatio the master plumber. He came on the scene in the afternoon and worked until past dinner to make sure I had water running before morning.He fixed a shower faucet so I could get Hot water. Yeah!!. The guys are all skilled, professional, know Cali codes, and easy to communicate with. I had no prior knowledge of the company and I dont know anything about HVAC,s. I am very pleased. Thank you very much . I am still doing the happy dance. Deb
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Thomas was very professional. He is vey knowledgeable about Carrier and my equipment. I signed up for your Home Service Plan because of Thomas. I plan on requesting that he do my future services.
I have met Roy for the first time yesterday when I had problems with my ac unit icing up. Roy was really concerned about our well being and explained all that was going on with this old unit I had. He instantly called the office and made arrangements to have a new unit installed today. I thought for sure that that was just a sales ploy. However, 7.00 am sharp this big truck pulled up with all the equipment and about half hour later the installing crew pulled up and worked all day to install this wonderful new system. I am very happy with BEUTLER AND THEIR EMLPOYEES. Thank You BEUTLER!!!
Chris Aguirre was great. He was very kind, informative and very skilled as a technician. He got our system up and running in a short time. A cool house equals a happy family. Thank you so much....
Elliot Carlson was our service representative. He is a professional, He arrived within the time frame designated; was courteous; proficient and helpful, resolving the issue we had immediately and to our satisfaction. In the future when service is required we will definitely ask for him.
Great experience with technician Ian Stewart in diagnosing the problem with the SmartVent, clearly explaining options plus recommendations and was able to make the repai all in the same visit. Not only was he early for his window, he completed the repairs efficiently. Very friendly and professional.
Chris Aguirre was the best Technician Buetler has ever sent out. He was friendly, professional, and explained everything thing he did. Do whatever you need to do to hire more people like Chris!! I will ask for Chris when my next maintenance is due.
Chris is a consummate professional. He is extremely knowledgeable, skillfully diagnosed the problem, explained the needed repairs and the cost of the repairs. He took time to explain how the system operates and showed me the defective parts that needed to be replaced for the system to operate efficiently. He was courteous, respecting personal property, diligent and very efficient. He invested time to make sure the job was done right the first time. The job was done right and with the highest level of professionalism. My system runs more effectively and more efficiently now than when we first purchased our home newly built. Butler, Chris is a keeper
Erneso (technician) showed up on time and was very professional. He did his Heating/Air tuneup and was on his way. Thank you Beutler and Ernesto. I will call you again
Ernesto at Beutler does a great job servicing our HVAC system and making sure we have all the options for repairs & cleaning. Ernesto is professional, courteous, and makes sure his customers are happy before he leaves. Very satisfied with Ernesto and Beutler.
Our service technician, Isaac P, was amazing. He was professional, friendly, and knowledgeable. He arrived on time, answered all our questions, and was very dedicated to doing a great job. He even cleaned up after himself. Employees like Isaac will keep customers coming back and referring your company to their family and friends.
We have been using Beutler for the past fourteen years and have always been satisfied with their service. When our air conditioner wouldn't start, Ernesto responded and found the problem - a rat - which shorted out the entire unit. That problem was fixed with a new motherboard but he found that the unit was leaking and spent extra time finding and fixing the leak. I highly recommend using Ernesto as your serviceman. He is a very hard worker and will stay until your problems are solved.
Hector is an excellent technician. He is friendly, professional, and knowledgeable. He explained all aspects of the service he was providing, and also explained in simple detail the status of my system. Enjoy doing business with professionals like Hector.
The annual fall inspection of my heating system was efficient and thorough. The Beutler service reprehensive was efficient, explained clearly the results of his inspection and updated to me the condition of my furnace.
This review is for Chris Aguierre who came by yesterday because we were having trouble getting the filter out at change time. Turns out the filters Beutler left with us when they installed the furnace/air conditioner are not designed to work with my system, they have cardboard strips all across the front and back of the filter. Chris explained where I could purchase new solid rim filters that will solve this problem and I picked them up today. Chris is very professional, I will want him back for future service.
Robert Pendergast did an honest job as I called you after Bonney Air told us we had a n oil leak and needed a ne $10,ooo plus system, I know Robert was honest as he not pushy or rude but very polite and quiet spoken and did a great job. Susan Clary
Made a appointment on a Friday for Saturday 11am to 1pm slot no show and no call. When I called back they told some confusion and next appointment in 2 weeks! Horrible company! Never Recommend or use!
Chris B did a fantastic job installing our new furnace and air conditioner! He clearly explains everything he s doing, and is an absolute pleasure to work with! I would highly recommend Beutler and Chris B to my family and friends when they need to have new units installed into their homes.
I have also been fortunate enough to work with Roy, another Beutler technician, who handles all of the maintenance service for my furnace and air conditioner at my primary residence, and my rental home.
Both of these men do excellent work, and they are very truthful about what needs to be done, and not be done. I feel no pressure to have unnecessary work done when working with either one of these men. I will continue to specifically ask for their help as necessary moving forward.
Chris was very good to work with. Unfortunately the appointment was from 11-1 pm and he didn't show until 2:43. When I called the office (twice) they first told me he would be one hour late then at 2 pm told me he would be there in 25 minutes more, not 45 minutes.
We had a great experience with our Technicians Paul and Slavic. They were clean, professional, and polite. I was worried about how my day would be affected by the install as we have a 9 year old doing self-study at home and it could be a challenge keeping her focused, however, our technicians were extremely quiet and very professional. I was surprised at how smoothly our install went and not only how awesome our system looks aesthetically, but how it works as well! I would definitely recommend Beutler to all my friends and family!
We had our furnace and A/C replaced by Beutler. The comfort advisor, Ron Eggers, convinced us to finance for an A/C unit the apparently is too large for our residence (three separate county inspectors raised their eyebrows at the size of the unit and commented that it seemed a bit overboard for our 1280-foot house). While the unit has been working well, we have seen no significant cost savings. In addition to that, it took the Beutler team over 180 days to satisfactorily complete the install to pass county code. Three separate county inspectors had to review the work, and each time they held off signing due to faulty line set insulation. The notes and instructions left behind by the county inspectors were ignored until the penultimate inspector warned that another inspection would cost Beutler additional money and fines.
I was told, since we had so many install issues, that the install manager would reach out to us to discuss the complications we were having. We never heard from him/her. In fact, each time I was told someone would return my call, no one did. I even ran into a Beutler rep at Home Depot - and when the rep kindly called Beutler's main office to inquire on the line set insulation issue, they were told that someone from the office would contact me within the week to discuss the problem. Yet no one did.
It's not necessarily the work itself, it's the lack of communication. It's how they ignored our questions and concerns until they were about to be fined by the county. It's about how they never sent a copy of the permit extension to us when it was extended. It's about how we received old and irrelevant notices in the mail that claimed our permit was set to expire in May (and the notices had July/August postmarks). It's about how their installation team failed to call the county inspectors for clarification when the same code failure occurred again and again.
So. Does the A/C and furnace work? Yes. Is it saving us energy/money? No. Was it worth the 6+ months of hassle? Definitely not. Guess we're stuck with it now.
Duane was awesome! If we ever need service we want him to come back! He was honest, very thorough, and a very hard worker! I felt secure in his abilities. He stands by his work and he explained everything he did step-by-step and why he did it. He s a good man And a hard worker! Thank you for hiring such a good quality employee!
The Beutler team of Jason and Alfonzo conducted themselves professionally as soon as they came in the door. They were prompt, polite and extremely efficient. They unloaded the truck (with lots of equipment and other items!) in a matter of minutes, began their setup of ladders and blowers and proceeded with the task at hand. We were very impressed with the efficiency of the entire process, and especially impressed by the speedy clean-up during and after the procedure. I would recommend Beutler and our team for anyone looking for installation of the Respicaire CG!
Most of the time, responsive to contact. There are times hard to get service in case of emergencies. Technicians are knowledgeable and friendly, especially Farid who had just done a thorough check and also did a 2 week follow up recheck as he promised. Would recommend.
John Doll & Bill Morris are profession expertise and relentless technicians in resolving an issue that no one else could figure out. THANK YOU! THANK YOU to you BOTH!
Very nice, knowledgeable, and professional. Our technician was very polite and did a very good job. Left his work area clean and went above and beyond to make sure everything was complete and working properly. Thank you Horacio
Our heater was not working, so I called Beutler. Ernesto responded to our call early the next morning. He was very professional and knowledgeable. He explained our AC/Heating problems in detail. He was not pushy or just trying to sell us a new unit. He was very honest. We did sleep warm that night. Thank you Ernesto! He contacted his company so we can have a Comfort Advisor that came that very same day. Ken Hartman came to advise on our AC/Heating unit's issues and helped us to finance for a very needed new AC unit. We agreed and signed. Beutler's crew came through the very next morning. Crew was professional friendly and warm. I felt very comfortable with strangers in and out of our house. Not a worry in the world. Our new AC/Heating unit was installed by 3:00 pm. The job went smoothly and everyone knew exactly what to do. We are pleased and very satisfied with this company. A shout out to Dave, Arash, Andrew and all others that worked so hard and efficiently today. Thanks to you all, we are warm, relieved and worry free tonight. We will definitely recommend you to our friends. Thanks Beutler for striving for EXCELLENCE ! ! ! That was definitely achieved!
Robert was prompt, knowledgeable and performed the service well. Robert explained all the aspects of the service and why certain steps were being done.
When they didn't show up I called the office, was told they called twice to confirm and since they didn't get a hold of me cancelled the appointment. They were dialing a 7 instead of a 1, and instead of defaulting to my email to confirm that just flaked
Our upstairs air conditioning unit was installed by Beutler in 2015. When the unit FAILED this summer, it was still under warranty. I called Beutler THREE times to request that they fix the unit, but I NEVER got a call back. Since they didn't respond, the protection plan we'd signed up for was WORTHLESS. We called another HVAC company which responded promptly, diagnosed and fixed the problem. We paid $600. I will NOT use Beutler again.
Joe Hodge was very professional and knowledgable about the system and the installation process. He didn't try to upsell us on products we didn't need and he was very pleasant and easy to talk with.
Farid from Beutler came to the house to perform my air con tune-up.. He was thorough and very helpful. Did some minor repairs at no charge. Discussed my HVAC system in plain English. Asked for my vacuum and cleaned up some insulation that had dropped from the attic!
We recently had our ducts cleaned by Beutler and Jason and his team were very thorough. He showed me every component before and after and explained every process. They were very clean and efficient. Thanks Jason
Fidel came to my home to give my heating/air conditioning unit a tune up I am pleased with the service because his work was thorough, and he took time to explain the details of his assessment of my system. Fidel was professional, and I will ask for him personally the next time I need further services.
Ernesto was very professional and knew what he was doing. He explained the problem with the air conditioning unit and promptly fixed it. The whole experience dealing with Beutler was very good. Highly recommend this company and Ernesto.
Thomas was very thorough with his diagnosing my air conditioner problem. He tried to get the unit fixed, but had to order a new compressor. He did a very good job on a very hot day.
I've had a service contract for several years, with Beutler. I pay for the consolidated service pack, that covers heating, ac and water. Their service techs have always been punctual, and knowledgeable. I particularly like the fact, they make observations, but don't push an up-sell. They leave it entirely up to me to decide if the work needs to be done. Having a contract like this is worth it, just for the peace of mind. Added to the service they provide, I highly recommend it.
My wife just received a cold call from them today trying to sell or schedule an estimate regarding HVAC service. She listened to the call and politely told the salesman that she d talk it over with me(her husband) first since I was taking a nap and the salesman said you need to talk to your husband to do this? and she said yes when it involves someone coming into our home. First off that was really condescending and two, unprofessional. Never used this company before and with that experience never will. My parents use Buetler, now they won t and we will tell everyone we know. Train and monitor your sales people on the phones making cold calls. Terrible...
We recently had Beutler replace both our heating and air conditioning systems. They were fantastic. They got it all done in one day!! We have good, quality systems now that do an amazing job more efficiently. I recommend Beutler to other homeowners. We also have them come regularly to inspect our systems. The best part was when the City of Sacramento came and inspected their work. The Inspector let us know that Beutler did an excellent job. It was neat, clean, and very well done. I don't know what they inspect, but everything passed with high marks! That really made us feel good. Thank you to Beutler for taking good care with our large investment for our home.
Jim was knowledgeable, efficient, professional and effective in making the sale. He considered our needs and the original construct of a 40 year old home. Thank you!
Knowledgeable, professional and well versed. There was no pressure to immediately jump to a solution. Just laid out all the facts of repair versus replace for our HVAC system, and broke down all the parts and what they would cost if we chose the repair route. Even worked on scheduling us for the follow up appointment that we need. I feel well taken care of.
Made an appointment. They called to confirm. They called to see if the tech could come earlier. They called to say tech was on his way. I had waited all day at home for this appointment and then a very rude woman called and said she had to cancel the appointment because escrow had not closed on the house yet. I told her when escrow does close, I would not be calling Beutler and she did not have a problem with that at all. So I will not be calling this company again.
Chris Was the young man who came out and serviced our air and heating unit, he was very knowledgable, friendly and polite. My husband and I apprecieted that Chris took the time to explain everything to us.
Beutler was awesome! They made a same day appointment for an estimate to replace my water heater. They called me and Horacio came out earlier than scheduled. He was very informative and helpful about the estimate and what I needed to have done. I bought the water heater that day and made an appointment for Horacio to install it the next day. He again arrived on time and had the install done within a few hours. He did exceptional work and and I would recommend Beutler to anyone that needs plumbing work!
We recently had new countertops, sink and disposal installed. This required coordination between the plumbing and counter installers. Beutler was great at setting a schedule with us, even calling the day before to confirm. The plumber also called to give us a 30 minute arrival time. We had one plumber for the disconnect and one for the reconnect. Both were friendly, knowledgeable and efficient. I will definitely use them again for future plumbing needs.
Beutler Air Conditioning & Plumbing. Roy S. was very professional, answered all our question, gave us time to make up our minds. Beutler had wonderful warranties, scheduled the inspectors to come check their work and made sure permits were all included. Instillation was quick, installers were kind and professional. We were very impressed and would recommend Beutler to everyone we know. Great company!
Our furnace had stopped working for about a week. When the crew came in to fix it, they only took about five hours to replace the furnace and install a new air conditioner. I was very impressed with how thorough they were.
Robert Shaw did an outstanding job while conducting his business here, He went above and beyond in doing his job. Robert explained everything to where I understood what was going on. He did tell me I will need to fix some things, eventually. Explaining to him, it is financially not doable right now. Robert did not try and push to sell it to me now, knowing my situation. I totally appreciated that. Next time I call I am asking for him for my A/C. Awesome tech!!
Chris showed up on time and was very patient in answering all of my questions. He walked me through the repair he was performing, and provided some additional tips to avoid future issues.
Have had great experience with Beutler. They do not pressure you into services or things that you don t need. Their workers are very courteous and I have had only good experiences.
New home purchase and found that previous owner had used Beutler to install a new HVAC system 5.5 years ago. Signed up for Beutler's Home Service Plan and Ernesto came out and serviced my system. High marks for professionalism, courtesy and knowledge of the system. He took the time to explain, in basic terms, the system and answered all of my questions. Found some minor maintenance items, that once tweaked; brought the system back to normal working order. On time arrival, outstanding service and a stellar representative of your company.
We decided to go with Beutler even though they were more expensive than the others. Kyle B and Jacob O were both very courteous and professionals I would high recommend.
Basically, the technician lied about the possibility of repair, hiking the repair quote so that we would go for a replacement. He said the manufacturer is out of business while it is not. Waster of visitation $$.
This was an excellent service call. Service rep Mike was very personable and professional. Explained all tasks he was going to complete and gave feedback on the results. Look forward to seeing again for my A/C check.
Wednesday I received a proactive call from Beutler stating that it was time for our 6 month tune up. We scheduled it for the next morning between 8-10. Ian showed up around 9.
He informed us of several issues basically stating that we needed a new unit because it would cost us more to fix the issues that he had found.
Before our tune up, our AC was working fine. By 3pm yesterday it was over 80 degrees in our home. Needless to say we felt as though Ian did something to lead our AC to go out.
I called Beutler asking for someone to come out to fix their error last night. They couldn t get anyone until today.
You may be wondering why I gave them even a 3. Ian deserves a 1. He wasn t a tech, he was a salesperson. However, today Andrew showed up. Informed us that in fact the tech had put wires back together incorrectly leading to the motor to not fire correctly. He said there was a leak we would need to have fixed, but did not see other issues indicating we needed to spend thousands of dollars to replace the unit right away.
So I give this a 3 for an average rating. I guess it really depends on the tech you get. If I knew we d always get Andrew, I d continue using Beutler, but with the risk of having another Ian and spending another hot night with my kiddo; we likely won t be using Beutler again.
My husband says Andrew needs promoted and a raise and Ian needs fires.
Ethics always wins Beutler. Make sure you keep hiring more Andrews.
We had an issue with our thermostat. Beutler tech came out the next day. He took his time explaining what the issue was and how he could fix the problem. Was very professional. I would recommend to anyone in need.
Beutler originally replaced our HVAC system two years ago and already then provided outstanding customer service! We just had our furnace serviced and were very pleased with the friendly, courteous and knowledgeable service provided by the technician Pouya F. Glad he introduced and showed us the micro filter system, a great product that would makes sense! Definitely something we will consider for upgrading our system!
04-29-2017 Technician Robert S. inspected and serviced our AC System today. We were very pleased with his friendly, courteous and thorough work ethic. Thank you Robert, great job!! Thanks also for pointing out installment for Kick Start!
Unfortunately had to reduce rating to 3 star. Unreliable and rude customer service. NEVER received our 2nd AC service as specified in maintenance contract. Was rescheduled multiple times, but never fulfilled commitment and appointments were cancelled short notice!! Cannot recommend buying a Service Contract, waist of money and TIME!! Would like to add: Technicians that did come out for service were always friendly and professional!
i was serviced by ernesto who came to give me an evaluation of my ac system he was nice respectful and explained what was wrong with the system in a way that was easy to understand i would recommend him and his company to friends and family
I had been thinking about replacing my old Air Conditioning and Heating units for a few years. Then I was at Home Depot, and spoke with a representative and made an appointment with a Comfort Advisor. Mr. Ron Eggers arrived on time and we talked. He was very friendly and a good listener. He did his review of my home needs then provided options and recommended the size of a unit. I let him know that I was on Disability and had a limited budget. He then provided me with different financial options. I decided which would work for me. The unit were installed the next day with Pedro and Andre being the Service Technicians. They were very professional in talking with me and in assuring that they would take the precautions of not littering my carpet with any removal of my old unit and installing the new unit. I had a medical appointment while they were installing and they assured me that my house would be safe while I was gone. They were very friendly and informative in answering any questions I had. Ron also showed up when the technicians arrived that morning. I also appreciated that Ron followed up with me a couple of days later after the installation was complete. At this point I feel I have made the right choice in choosing Beutler AC & Plumbing Company.
Chris was very polite and knowledgeable. Chris answered all our questions and explained step by step what he was finding wrong the air conditioning unit. His recommendations were greatly appreciated. We would highly recommend Chris.
He arrived on time and was very professional about his manor, appearance and readiness. Explained everything and worked efficiently. Cleaned up after and answered all my questions.
Ernesto performed a regular maintenance service on my furnace and was very helpful in troubleshooting some issues I was having. I felt he went above and beyond his normal duties to make sure I was well informed and satisfied with my service.
First of all, D jay very pleasant honest and friendly He was also very professional. He explained everything he was doing and taught me a few things in the process. I felt he was honest and could trust what he was telling me so I felt good about his assessments.
Tech was very helpful and courteous with diagnostic check of my furnace He explained my repair needs as well as other options that I may consider .Any questions that I had he answered to the full. I was able to understand even though I have little knowledge of furnace or a.c. repair. I felt that he had my interest as a customer ahead of just making a sell for his company. I would recommend to anyone who needs repair or service to use his company.
Actually, I'd give no stars if I could. Service was terrible. I was never contacted by repairman, who indicated he couldn't reach me (even though he never even tried). I was sitting by the phone waiting for report. I spoke to customer service manager who assured me the repairman would call me to discuss the findings the next day. Again, no call. I will be disputing any charges assessed as this was a complete waste of time. I will never use this company that prides itself on customer service again. What a joke!
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