Beutler Review

Ryan Smith was great! He fixed the problem easily, was on time and very courteous. Thank you to Beutler!

ERNESTO went out of his way to correct a problem left over from the last service appointment. He went back to his main office and returned with the needed items to correct a Deficiency. We where very pleased with his need to make things right and going out of his way to accomplish that end. He explained needed service and remedies in understandable language that a non technical person could understand. Dr J

I WOULD LIKE TO COMPLIMENT ERNESTO FROM BEUTLER AIR CONDITIONING & PLUMBING. HE WAS VERY PROFESSIONAL AND KNOWS HIS JOB VERY WELL. THANKS ERNESTO FOR SUCH AN OUTSTANDING JOB.

Ian was a great guy and did a nice job giving us an honest picture of our situation. One thing I appreciated is that he didn t harangue us endlessly about a new system. We ve gotten pretty up with that stuff with other vendors. Time is precious! Overall, a very good experience with the company.

Had the company install a new heating and air unit on our house. We hired them as a Home Depot certified company. 13 months after the installation the air conditioner is not functioning. Called to schedule an appointment and was told the service warranty is up 12 months) and they have absolutely NO appointments available. Of course they promise you the world when trying to get you to buy a new unit. HORRIBLE company. Keep looking and hire someone else!

Have the maint package. Had appt for plumbing. Was called and appt cancelled due to an "emergency" Rescheduled. Called in AM and told me to call back to confirm appt for tomorrow. Did so. Called back in late afternoon to cancel appt due to "emergency" Both times I set up my schedule to make the appt work. And they cancel. I told them I don't need the service. I schedule again and have to miss work time it cost more than the service. Better to pay someone who is reliable Beutler is not

Ian was the best. Very thorough and professional. He made me feel very comfortable when I asked questions. Also no heavy sales pitch. Great experience.

Ernesto M. Must be your #1employee. And I know why. When I called your service I looked at you as just another company. However Ernesto, did such an remarkable job he left me with a lifetime excellent expreience. He knows his job and loves it too. He was very knowledgeable and compassionate. Ernesto spoke to me calmly and was able to enlighten me with knowledge of my problem I was having. He made me want to tell everyone I see about you and use Beatler for all my needs. "Ernesto, An Excellent Employee ". Please recognise!!!!!!!!! A. Crenshaw.

Fidel Valdez of Beutler Air Conditioning and Plumbing was very methodical, answered all questions, and explained a number of issues to me. Overall, Mr. Valdez is an excellent communicator and totally professional.

They sent out sales people to address in North Natomas To a senior citizen community to do just a heat and air conditioner service instead the sales person taught a senior citizen that has dementia and didn t get permission from the family members to install a new unit they lied about getting permission had her sign a piece of paper when she thought she was signing for just having it serviced they passed on this account to a collector to collect $16,000 since I took advantage of a woman with dementia and was told by a neighbor to ask for permission from the Family that s taking care of her has guardianship we will not be paying the $16,000 .

Ian was very thorough, explained how our system worked and what he was doing.
Cleaned up well afterwards and explained our options.

I just purchased a condo. That water heater was 40 years old!! First on the to-do list was to get a new one. Home Depot asked Beutler Plumbing to contact me. They replied promptly. Scheduled a service appointment, then scheduled to get a new one installed. All contacts with Beutler were professional and on time. They took care of everything. Jared the service tech was always polite and smiling. He was very patient with me. I recommend them for your plumbing needs.

We worked with the Beutler Salesperson on a Monday morning and the installation crew arrived that same afternoon! They worked until 10:00pm that night and were courteous, clean, and friendly. It was a wonderful experience and I would highly recommend them for your AC and Heating needs.

Chris S. came to our home to perform warranty service on our A/C unit. This guy really knows his stuff when it comes to Air Conditioning Systems. He left no rock unturned so to speak by checking out and repairing faulty parts and explaining all the nuances of our air conditioning system.

Chis was very polite and understanding of the issues I described, and honestly refrained from trying to answer questions he was unsure of. Chris was a refreshing change from other people we had work in our home in years passed.
Beutler Air Conditioning and Plumbing sent a very professional and courteous gentleman to help us with our Air Conditioning needs.

Hats off to Beutler Air Conditioning and Plumbing (ARS) for having such a great technician who facilitates customer satisfaction to the highest level.

Warm Regards,
Timothy Bray

Jim M. came to our home to review our air condition system, but it has been over a week now and we have not received a promised quote for replacing one of our units.

Fidel Valdez, Senior Service Technician, made a house visit to fix our issue with the air & heating system. His service was outstanding in many ways. He diagnosed our system and took his time to explain the issues and answered all our questions very patiently. His work was top quality. Best of all, he took the time to educate us on our system. Fidel was very friendly and really enjoys his job and making sure the customer is taken care of. We will definitely request for Fidel for our future service. Thank you Fidel.

Ernesto was courteous, very knowledgeable, and efficient. I would use Beutler A/C and Plumbing in the future and will request Ernesto for all my HVAC needs.

Ernesto was my service person, very polite and was the first person
to check my air filter even after I told him that I already changed it, I was impressed.
Keep going the extra yard Ernesto. His work was excellant.

The service tech sent was professional and knowledgeable and it was obvious to me that he was familiar and proficient with my system and the tools he was using. He also had great people skills.

I m very pleased with the response time of Beutler but also the knowledge, professionalism and honesty that Ian (Service Tech) displayed. These types of problems are not understood by the average homeowner, and it s easy to be taken advantage of and you often aren t even aware of it. I really appreciate Ian s work and helping to fix my AC unit at a cost that works for me.

The service call couldn't have been more prompt and professional; I got the 45-minute advance, so I could drive from work to open the house (no 4-hour wait). Hector was courteous, attentive, and explained everything he would do. He even wore special disposable coverings on his shoes when in the house, and thoroughly vacuumed up the debris from entering the attic. The inspection report was helpful for knowing the status of what works now and what might need repair in the future. Thank you Hector and Beutler.

Ernesto was very professional, knowledgeable, and friendly. Appreciated all the honest feedback after analyzing and resolving our HVAC issues. Good price overall from Beutler as well. Great experience.

Tech Roy,
Tech was prompt with his eta. Was extremely thorough with his diagnostics, repairs and explanation of trouble found, and he left our home spotless when he left. Very reasonable charges considering we had not made an appointment due to the a/c going out without warning. Thank you Roy!

The Beutler technician was knowledgeable, friendly and personable. He also got in quickly, took care of his work and got out quickly, which was helpful as I had things to do.

We had our appointment today with Ernesto and he did a great job got our heater working

Elliot was very professional and thorough in his assessment of our HVAC system. He did a great job.

They dont pay well and their products are low quality

Stay away from them. I called them to visit my rental home after my tenant reported a leak on a toilet. They came and look at it, and charged me $127 after using a coupon. A little expensive, but I thought hey, I have a serious company behind the fix, it is worth to have my tenant happy. They told my tenant if it ever leaks again, we will fix it for free. My tenant noticed the leak again and called them within a week. They came and argued it was a different leak... nevermind their technician who charged $127 missed it. They charged me $277 this time.... which I would have not payed ever, except this was Xmas eve and I could not do that to my tenant. This is as close to theft as it gets. When I told them how unhappy I was, all they did was said then they would not fix my problem, cuz I was an unhappy customer. Seriously, stay away from them.

This is a very reliable, helpful company. I will call them first if I ever need help again! Excellent customer service!

Isaac Pasing: a very out-going and knowledgedable as a HVAC Service Tech. His information demeanor made for easy conversation, answering all questions that I clarification on! David

Chris Aguirre is an absolute professional. Explained every step of the process of trouble shooting my problem with my air condition and the repair process. I appreciated his explanations in layman terms. I had absolute confidence that he was providing the best service. Although my winter maintenance inspection had not been scheduled, he performed that while he was here.
Chris is a delightful and respectful young man. His customer service skills are excellent. In this era where that is often not the case, he represents the best. While I know Beutler has other technicians, I will request Chris when I need service in the future.

Mr Ernesto was very good and explained every thing to use think you Mr Ernesto

They originally installed the unit in 2016 they did a great job very professional then so when I needed it repaired I called him back and again they did a great job the service tech was excellent exactly what he said was wrong is what was wrong they were very quick cleaned up great and I will hire them again if and when needed

On time and great customer service. Very knowledgeable and honest.

Just had my ducting cleaned by Gamboa and Alfonzo. Both got the job done with very little mess. They cleaned what little mess resulting from removing vent covers and left over from installation. They were very polite and friendly. They had respect for my house and contents. This is very important.

Ernesto was very informative and gave me all the details I asked for regarding my AC unit and furnace. He even took pics of the issues I have with my furnace in the attic. Great customer service!

Always amazing service and prompt response. In special Fidel Valdez always ready to help with any questions or concerns.
Excellent installation and work.
Love my new Ac and heater!!!

Chris Aguirre is very competent in all his work, He perfectly managed the problem in a positive way. We are satisfied with his job.
Thank you!

I appreciated Mr. Pouya F.'s attention to detail and thorough explanations on the initial visit and and then the next day Mr. Jim M.'s detailed evaluation and review of the technical details for the choice of my new system.

Fidel was very professional and was quick to determine the problem. I appreciated his explanation and describing my alternatives.

The Beutler Tech took advantage of my almost 80 year-old Senior Citizen mother, made up a false repair, and extorted money from her. The Beutler Tech continuously tried to upsell and pressure my mother to buy a new AC unit. After she indicated she just wanted the old unit fixed he indicated the unit needed the coils fixed and charged her an $89 service fee and $419 for a leak search. He then informed her that she would have to pay an additional $3000 to come back out to have the coils repaired. I told her to get a second estimate, so another technician came out the next day for a free estimate. The other technician indicated there was NOTHING wrong with the unit. The trouble was isolated to PG&E s "Smart AC" unit. The Smart AC" had a piece of failed hardware that prevented the AC from coming on. Once the Smart AC" unit was removed the AC immediately started working. The technician also provided documentation corroborating his claim that there was no malfunction to the AC unit. My mother wrote a complaint letter asking for a refund of the service fee & leak search. She later spoke with a manager Terry at Beutler who dismissed my mother s claims/complaints and denied her request for a refund. This is unacceptable! My mother lives in a Senior Community called Rio Vista, and the only reason she called Beutler was because they installed many of the units in this community. I will be advising the Rio Vista community of Beautler s unethical practices as well as the BBB, so no other senior citizens are taken advantage of. I have contacted Beutler on my mother s behalf, and have been promised a call back from a manager Ray. I am still pending that call. I am willing to give Beutler one more opportunity to rectify this matter, as this fight is not over.

Thanks Randy for the awesome job you did. Really appreciate your pleasant personality and professional business knowledge. It was actually done much sooner than I thought it would be. Nothing better than having hot water!

Beutler worked very hard to make sure we got the system we wanted installed quickly and professionally. Everyone was very responsive and hard working. Roy was always quick to respond to questions or concerns about next steps in the process. We love our new system.

Service Technician Fedel Valdez was Key and Instramental in me getting me financed and Qualified for a water heater, Central Heat, and Central Air Condition. With out his help and determination I would not have had this opportunity. Fidel even foud a way to get in all my extra wants such as Grey equipment, extra vent, and moving the location of the thermostat to be in the hall way of my home instead of my very small dinning room. A Wonderful guy indeed he is.
I recommend Beutler Air Conditioning & Plumbing business to everone. They have Great Techician to come out and help get the service that you need for your home. I just want to say Thank You very much Fidel Valdez and the Beutler Air Conditioning & Plumbing business and I look forward in the installation day and the use of my New Equipment..., Sincerely....., Jesse

Very satisfied thus far with new HVAC system. The sales representative did a great job helping me get the best unit for my needs and the installation team got it installed without any problems.

We recently had an issue with our HVAC, keeping our house cool. Chris A, the HVAC tech, took the extra effort to fully diagnose the issue with our HVAC and fix the problem. Chris also took the time to explain each step along the way in both the diagnosis and repair. Since the problem cause was a warranty issue, it was no charge for us. Looking forward to a cool summer, courtesy of Chris at Beutler!

Ian was the best service technician who has come out so far. Although the others had great personalities, Ian went over and above by calling us, personally assuring our appt times, and assuring parts delivery. We heard conflicting info from each tech but Ian was able to follow-through and back up what he said. I appreciate acknowledgement and being valued as a customer and Ian was able to display both. Keep up the excellent work Ian and continue to deliver legendary customer service.

We've been using Beutler for 16 years and we value their service. The rates are reasonable and the service is always proactive and reliable. We've had very few problems with our heating and a/c over the years (same unit) and the problems were easily fixed. We will keep using Beutler for years to come.

I cannot say enough about the help we just received from Marcus G. Our air conditioning unit (over 20 years old) is not working, and we were looking into a brand to replace it and found Beutler on the internet. Marcus was at our home within a few hours of our call and presented us with very knowledgeable recommendations and caveats. He also provided us with financing options. On top of that, he noticed a serious leak in the water heater, and we actually decided to purchase a tankless water heater. The transaction was handled quickly and effortlessly, and we are amazed at the ease of obtaining financing through a program we didn't know about. Many thanks, Marcus!

Ernesto is a convincing service rep. for Beutler. He has come in the past and again today to do a maintenance check on my heating system. He has a pleasant, relatable manner. He's low-key with no pressure. Gives a full explanation of any issues he finds and I am able to trust what he says. I highly recommend him.

Technician kept me informed on when he would arrive. Very professional and efficient. Explained the one thing he noticed with the air conditioner as well as showing a picture. Doesn't need action right now but observe for future reference.

I met a representative at Home Depot and not a moment too soon. Just purchased a house but AC wasn t cooling and wasn t sure if it was covered in warranty. Saw John at Antelope Rd. Home Depot on Saturday morning and received a call within two hours. I had an appointment on Tuesday morning with Ernesto. Ernesto was knowledgeable and presented the scenarios that could be happening with my AC. In the end we went with coolant replacement and I also purchased the tri-yearly service plan which is a great value. Ernesto also found a coupon for me. I would highly recommend Beutler and I look forward to doing business with them again.

My experience in the past with this company, was negative until Ernesto walked into my home. His warm and caring attitude towards my heating problems was genuine. Knowing my confidence level was low with this company, he reeled me in quickly with his honest, quick repair service, all at a reasonable cost. In addition, he discussed my options and warranty services available. No pressure to join, like in the past. I have to admit, I was truly snake bit prior with this company, but Ernesto regained my confidence, because of his knowledge, trustworthiness, and experience. When Ernesto came back downstairs, I was waiting for the results of his consultation, when in fact he had completed all the problems, such as loose wires, dirty flame sensors, and had checked all components so that my heating system was back in service. That's what I call, FANTASTIC SERVICE!!!!!!! Ernesto, thank you so much! Sincerely, Mary Randolph Btw, I signed up for the service plan as well

Isaac P was so respectful , helpful, and professional, but also very kind and personable. He worked quickly and fixed the problem with our A/C. Also made sure his work areas were clean before he left. Wish more repair experiences were this painless.

We were very please with the professionalism of Bill. He was polite, courteous and efficient. I could tell that Beutler trains their employees well.

The guy who installed our sink,faucet, and garbage disposal was thoural and did a great job..we are very happy with the service..

Thanks to Roy Stamper in guiding me towards the best possible solution on my home A/C replacement. He made the process simple and was able to have my system installed the next day, just in time to beat triple digit temps.

Chris was awesome!! Super knowledgeable and great about walking you through what s up with your system. He was very clear about billing information and costs.

Inconsiderate and just down-right rude: I ve used Beutler s annual service maintenance plan for about 5 years now. Every single year some lady named Patty calls to renew my plan over the phone and tries to charge me more than twice the negotiated price. I have to send them a copy of my contact and go through this waste of time and frustration every year! Yes, she called again last week and I asked her to pull the file again for details and call me back so I can renew my plan. She, nor anyone at Beutler, has called back to collect the correct payment.
Today Beutler was suppose to service my AC between 11AM and 1 PM; a reasonable two hour window. Sharon at Beutler told me the technician would call when he was 30 minutes out. At 1 PM I called Sharon because I d not received a call. She told me, without apology, that the technician had to go to an emergency ( more profitable ) call. She couldn t even agree that Beutler should have at least given me a courtesy call. All Sharon could tell me was that the technician would call me when he s done with the emergency. I wouldn t be giving this terrible review had the EXACT same thing not happened in the past with Beutler. Now I ve requested that a manager (Ray) at Beutler give me a call. I highly doubt that he will because that s been my experience with Beutler.

NOW IT'S BEEN 5 FULL DAYS SINCE THAT BOTCHED MAINTENANCE CALL - Still, no manager from Beutler has called. Worse, the condenser that was working fine before the tech showed up is now not putting out cold air. I think he drained the refrigerant. Glad I took a video and photos of the whole mess!

Oh regarding your response. You're just playing to the crowd. I got a "read receipt" when I emailed my complaint and request for a call over a week ago. You have my contact information.

John D. was very helpful, knowledgeable, flexible with timing, and was not pushy with up sales, which made his service feel honest. Very easy to work with. I would call upon him again if needed.

Keith was very thorough & knowledgeable about my system & thermostats. He called to check if my system was smart compatible. It wasn t, but he assured me that the old thermostats are still available.
Thank you Keith!

Ian's review of my HVAC system was very complete, including photos of components with issues. He explained how the various parts worked together.

Extremely knowledgeable technician who did an excellent job explaining our problem and correcting it. Kudos to Beutler for sending him out so quickly.

Technician was on time and efficiently explained everything he was going to do for my annual heating checkup. He went right to work, changing the filters, cleaning and checking furnace components, and analyzing current condition of equipment. He reported his findings and recommendations upon completion.

Dad is 80 years old waited 3 hours for a call back from Buetler in a very hot house only to tell him "we will have to get back to you when we can make an appointment." Home warranties are not their priority.

Excellent service and reasonably. Beuler was third company that inspected our A/C. The first recommended a new damper system ($3200). The second, a new damper control board and new damper motor. Ian came from Beutler, did similar inspections, testing and recommended simply stretching the damper spring and oiling the damper blade connections. ($241). Impressive, by the way, American Home Shield covered it all, including service call. Quite a superior call.

Chris was friendly, knowledgeable and efficient. He was very careful to cover his shoes with booties before entering my house each time, which I greatly appreciated.

Ernesto was very knowledgeable about our situation and explained in great detail what our problems were and what we needed to do to fix them. He was also very courteous. You are lucky to have such a great employee!

Jason was thorough and professional as he cleaned air ducts after our HVAC system was replaced. Feel confident that the air we're breathing is much cleaner than it was before Jason did his thing.

Hi, my name is Deborah Bettencourt. Ron was at my house today do maintenance check up on my air conditioner. My husbands grandmother had Ron many years ago, she just loved him, as we do also. He's very trusted and does a very thorough job . Ron is very organized with his tools and parts.He never complains and works hard.

Jason and Alfonso did a great job cleaning our ducts and HVAC system. They were very impressive. They cleaned up when they were done and put everything back as it was. Thanks!

Fidel Valdez was a thorough professional with enviable attention-to-detail. A great employee for Beutler, even greater for your customers!

These guys are fantastic! They scheduled us for the very next day and had a quote for the work ready upon completion of the inspection. Marcus Grosdidier was extremely helpful and professional, he knew exactly what to do and made suggestions on how his company could ease their scheduling around our other workman. I can't imagine how they could have been more helpful.

The technician, Robert S, was extremely helpful and courteous. Because of his efforts, I feel confident continuing with Buetler as our HVAC service provider.

These guys are hack job scammers. They came to fix my AC 4 times and still couldn't get the job done. The last time they showed up they told me they couldn't charge my system because R-22 refrigerant is illegal in the USA. Which is not true - I have owned a refrigeration company for many years and I know this is not the case. They told me they would need to replace my entire HVAC system or nothing else. I got someone else to come out and they fixed the problem immediately by charging the system with 1.5 lbs of refrigerant. Also, the last service appt I had was at 4pm on a day when it was 105F. They called at 4:15 and cancelled the call, stating that if I didn't buy an entire new system they wouldn't accept me as a customer. This was a rental house. The tenants moved out and I lost a ton of money. Terrible company and I should have known better.

Chris A. did a terrific job servicing and fixing a problem with my Aqua chill air conditioning unit. Its a complicated system that uses water to cool the coils. He thoroughly checked the system and proper maintenance schedule for summer and found a broken part that was covered under warrantee. He could have stopped and left but recommended he charge the system fully for best results with hot weather coming. He was very knowledgeable of my two zone system which I have had for some time so I took his advice and feel very confident my system is in great shape for the summer. I recommend getting a service plan for maintenance beyond anything you might have under warrantee as you get discounts on parts that arent covered and priority service when a technician is needed. In my experience advance maintenance plans are cheaper as you pay a little now and save a bundle when repairs are needed. Beutler is a good company and has been around a long for these kinds of reasons.

The service tech that came to my home was very professional and thorough. He showed me everything he was talking about, education me so that I would understand his recommendations. He was also patient when i didn't get things in the first explanation . He did not push me towards anything either but allowed me to make an informed decisiondecis what he told me.

Charged $490.00 to install a $50.00 part with easy access ,Call someone else or you will get robbed.

Chris A. was on time and very professional. He explained why the blower motor needed to be replaced and how it worked in the heating system. He did a great job!

Great service by Issac P. Ran late for appt and could have called but made up for it with professionalism, courtesy, knowledge and answered all my questions. Good job

What a great job!!! Called at 11 am they arrived and had me back up and running at 1:30 pm. Great service and quick too! Thanks

Jared did an excellent job and was very professional.

Ernesto was very helpful, courteous and knowledgeable. He explained what the problem was and recommended what maintenance needed to be done to keep our unit working at its full capacity.

Very happy with the service call. Ernesto showed up on time, was fast and courteous the entire time. Took the time to explain my options and what he inspected and why. Told me about their great service plan and ways to save money while maintaining my HVAC system at home. Highly recommend.

All went great. Farid was on time, very polite and professional, and explained what was to be done and how much it would cost. A very pleasant experience.

Elliot went above and beyond servicing our HVAC system today. I pointed out the water sitting on the ground behind the unit and he found a piece of PVC pipe in his truck to use to redirect the drip pipe away from the foundation of the house. Thank you Elliot!! You deserve a bonus

My highest appreciation to Chris. My previous service appointment had been cancelled again. Heat emergencies. Chris made an extra effort to service this customer and was excellant. Explained what he was doing, was freindly and thorough. Great job!