Baltimore Washington Medical Center Review

My partner of 17years has been ICU for 10days. I have been here everyday. Most of the nurses are great but the nurse named Beth has no empathy. Most of the time she is complaining. It's her job to be a nurse and I do think she knows what she doing but when she has to do her job she acts like it's an inconvenience or interrupting her day. You can see it clearly in her actions and by what she says. They are going to transfer him to another hospital. I hope I don't get a nurse to care for him like Beth. I gave 4 stars because only one nurse has disappointed me. The nurses I can remember that I feel were great are Amanda, Mandy, Chasity, Matt, Katherine and Lindsay. I remember a Sue but was not impressed Another person I want to mention is Sandy. She is a volunteer in the Critcal care waiting room. She is great and can uplift you while being here.The Doctors here are great especially Dr Ashbaker. .........At the end of my time at BWMC clinical care Beth was a little better to deal with but it does not excuse her previous behavior. I lowered the stars to 3 because Beth did not give my name to the hospital my partner is being transferred to until I said something to her. I have not missed a day being at the hospital since he's been here.

OMG! It was a nightmare on the night of May 28, 2019 at around 10pm in the ED. How in the world a woman comes in 16 weeks preganant and water broke and she is bleeding and cramping and you stick her in a freaking triage until 230am to miscarriage her baby and discharged1130 am this morning. I get policies but some things an exception need to be made. They were cold and callous to the birth of the baby. They but my grandson in a f..king bucket. Did not clean him up like they would have done in L&D. I am so done with the uncaring way they treat moth and the unborn child that is under 20 weeks. They would treat a damn drug user better than how they treated the mother of my grandchild and the baby. The only reason they don't get a zero is because 2 of the staffers in the ED tried to do their best. Train and educate your ED on emergencies such of this nature. I would have never thought this ER of many would have hit this record low in my opinion. Disgusted all the way around.

The worst ER EVER!!!!!
I arrived in the emergency room around 5:30 with a bleeding arm that didn't want to stop bleeding and sat there until 10:00PM when I finally decided to leave. At 10;00PM , I was told 3 people were ahead of me.
DON"T GO TO THIS ER ROOM. I should have left sooner but of course I was invested and was told at 6:15PM i had 1 person ahead of me. IF YOU REALLY CARE ABOUT YOUR HEALTH- PLEASE DON"T GO TO THIS ER

I have a hear condition (Mitral Valve Prolapse) & I ve been here for 4 hrs no update or anything. I m having chronic chest pain and everyone is being rude. Telling me they have no rooms but can call people who have arrived AFTER me. This is the worst hospital besides DC General. If I could report it I would.

The ER was a different experience than the Surgery unit. ER took hours to go through. The rooms were tiny and you can here people all around, suffering in pain. After being hooked up to an IV I told the nurse that I had to use the bathroom more than once and I had to unhook the IV and walk to the bathroom . She had a surprised look on her face and then ran after me for a urine sample. When I finally spoke with a Dr. he was very dry and short with me, sent me to the ultrasound room and then I didn't see him again. I got mixed information from different people and I could say more about the experience but you get the idea.

The Surgery Unit process was smooth sailing the intake people were nice the nurses and doctors were nice, professional and informative and the experience was top notch care. They did everything to make sure that I was comfortable, they listened to me and answered all of my concerns. I have panic and anxiety and because of them I felt safe and in calm. The facility was clean and the room looked sanitary.

I was so sick with a bladder infection, I had to get an ambulance to take me to the ER. They could have started me on antibiotics immediately but discharged me with a prescription that was not effective. I almost crashed my car trying to drive to the drug store the next morning. I had to go to Patient First 3 days later to be adequately treated. My urologist was appalled that they had not admitted to get the infection under control. I am very unhappy with the quality of the care I received. The only good thing was being treated promptly because I arrived in an ambulance. The average waiting time, in my experience, if you drive yourself to their ER, is 6 to 8 hours. Go to some other ER if you can.

Very slow but very kind and friendly nurses and doctors.

They only care about critical patients and not sick patients.

This is not an emergency room that I will come to ever again unless I have absolutely no choice. We arrived at 8 pm and at 1 am we have been waiting for a test. The wait time is ridiculous.

Went there for heart attack, was taken to ER immediately, surgeon put 2 stents in feeling much better.

I brought my wife up here for headache I got to the hospital around 9:30pm and she were in the room at 3am and the doctor did not give her any pain medication. The doctor showed up and she said that my wife is ok when they have done nothing for her. This is the worst hospital that I have been the doctor has bad attitude.

Wait, wait, wait and more waiting. Been here for 9 1/2 hours now with no end in sight. Just dont get it
Never had to wait this long at any other hospital.

Not all staff are following the right procedures and protocols on specific cases.

I had a great experience with this hospital. The lady checking me in was kind of rude but the nurses and doctors were amazing and I am thankful for the team I had the night i went in because I ended up having emergency surgery on my back. I understand people are complaining of the wait time but when it is a true emergency there is barely any wait time.

Nurse arbitrarily decided I was a fall risk. Please understand; I had not fallen or come close to falling, this was just a nurse s decision who used hospital rules for her action.
Next thing I knew there were signs by the entrance to my room and on the walls of the room as well as a Yellow blanket for the bed. I could live with these actions.
However, when they turned on the Yellow flashing light mounted under the bed I was humiliated. There was no reason for a Yellow Flashing light that the public walking down the hallway could not help but notice. This was ridiculous and you have to wonder about the great minds who come up with this stuff.

Im a bus driver and. They dont even have a bus lane too park and wait for my customers by the out patient side? Facts

This place is a joke. The triage was good and fast but once they put you in a room they forget about you. Once the PA came in she says I'm sorry to keep you waiting, I thought someone already saw you. Smfh. Then we wait some more. And then wait some more. More waiting. More waiting. Still waiting. And waiting yet again. If you love waiting. This is the place to be. Smgdmfh!!! I would give negative stars if I could. For those that now of Franklin square, we would have been better off going there.

My husband was on life support in the CCU and this was the most difficult time my family and I had to face. Without the kindness and compassion that everyone we came into contact with showed us this tragedy in our life would not of been bearable. I will b forever grateful to all that treated my husband and helped my family and I. There were a couple unbelievable people and I hope they know who they are that pulled us thru. My husband has been in many hospitals and by far this one is #1.

I was triaged quickly and the staff worked quickly. I went because I couldn t feel my left side of my body. The Nursing staff was knowledgeable and kept me informed of my condition (without me asking first) . The Doctors were nice and had good bed side manner. I m only giving 4 stars because it took 17 hours for me to get a room.. I just don t get how a hospital can drop the ball like that. I was in the ICU over night in that extremely uncomfortable bed. Despite not being given a room quickly, if my life was in danger again I would come back because even though I would be uncomfortable, I would survive because the medical staff is awesome.

Usually go there for kidney stones for my son. The wait time is terrible we have waited as long as 6 hours just to get to the back, then wait again. This time we went he has a herniated disk the P.A we had twice in a week never did a xray, and would not give him anything for pain. All because of the drug problem some people have. Well you shouldnt put everyone in the same class. Maybe the bigwigs of the hospital should read some of these remarks. But when you have no choice of hospitals I guess they have us by the short hairs.

Worst hospital ever been in. Girlfriends had a car accident got rear ended and the sent her home with Tylenol bottom of the pile unless your dieing don't go there

Its a great hospital they took very good care of me and the doctor who did my surgery was amazing.

Terrible service, arrived at 9pm and still waiting at 2:30am, oh Im having severe kiddy pain and still here. Horrible service to tge patients they receive 0 stars.

A year ago my two year old son was really sick and something just wasn't right. I took him to BWMC to get him checked out and from the minute I walked in, I knew he was in good hands. They immediately took him back to figure out what was wrong. It turned out his blood oxygen level was dangerously low as a result of his constrained breathing caused by his cold. We stayed overnight and used a Nebulizer to clear his airways. Prior to being discharged, they coached my wife and I how to recognize this problem and prevent/correct it. I am grateful for their assistance and care for my son. I am happy to report that this is a distant memory and he is a happy little boy.

I wish I could give this building 0 star cuz this is not a hospital. 4 hours wait in emergency, shaking with high fever, entire body throbbing with sharp pains, no ETA on when I'll be seen. No where to at least rest, just chairs to sit. Never again, I really cannot imagine what would bring me back here. Had to leave without being seen by anyone.

I had a great experience here. unfortunately my son got hit in the head with a baseball bat while standing too close to his brother. I called ahead of time and they assured me a nurse would be waiting at the front door. They almost immediately got him in for care and took care of him with compassion and good medical quality. Each person that we interacted with during this visit was kind and compassionate. I would highly recommend.

Ok. Wasn't impressed with nursing staff and their response. Wasn't super friendly or sympathetic. Food is horrible. Not clear on telling you what is going on. Their follow up is great. I never saw a doctor once I was in a room for observation.

Waited at this hospital for 5 hours before seen by a doctor..

Visited ER early in morning. Triaged fairly quickly and once in with a doctor got good service. It s a ER don t expect personalized service. And their times can be greatly effected by trauma cases or ambulances arriving.

I brought my grandchild here last night with a high fever. I explained that she has anxiety, ADHD & is severely anemic. That didn't stop the nurse from being inpatient and in a hurry to perform the COVID-19 causing blood to profusely run out her nose for over 5 minutes, having to wear a stupid clamp on her nose for over 30 minutes. Oh and she left with a fever and a pulse of 126...What a waste of time..

I cannot say enough about this place. Do not go unless you have a toe tag. I was misdiagnosed a month ago when I had a traumatic brain injury and my husband who they suspect has a broken back has been waiting for hours to just be seen. The wait times are ridiculous and the staff is not thorough or pleasant.

The ER is just trash. More like setting up an appointment to wait for the doctor. Just TERRIBLE.

I wish I could give zero stars! This hospital is literally killing the community. The staff are unprofessional, reckless and uncaring. I will continue to drive an hour away to go elsewhere if needed.

I should have left a review here long ago.. I had a doctor in 2016 who is connected with this hospital who used me to milk my insurance for both himself and the hospital by performing an unnecessary procedure. I wonder if it's too late to report him to the medical board?...

Then this year I took myself to the ER for extreme anxiety thinking they'd send me elsewhere for inpatient care - I was unaware they had their own psych ward. It had been many years since I'd had to deal with this type of issue, but I've always been great at advocating for myself. The occupational therapist said, "Just let staff know when you're feeling anxious and we can help you find ways to cope." I had explained that it was coming out in the form of irritability and aggression. They decided not to wake me for dinner - and they do NOT keep a tray for you if you are sleeping. One nurse said she tried, but understand that I wake up at the click of the door, the moment someone is in my space, and ESPECIALLY if someone says my name. I was hungry and mad and went back to my room and slammed the door. This is when I'd have thought they'd send someone to talk with me and help me calm down just as the OT had said. No, instead they sent a security guard to my room to scream in my face.

When another patient sat and talked with me, she expressed, "you just need to do what they say and you'll be ok." I swear she said it the same way a holocaust victim would have. Yet another patient got mad (yet stayed assertive and spoke softly but sternly) when staff discussed her care in front of another patient, that being myself - and I can certainly agree with that it was personal information that I had no business knowing. So much for HIPAA.

Bottom line, DON'T go here if you value your dignity and your privacy.

Unless you dont pay for a copay go use and emergency dept. Its pretty much the same as patient first. If you have a real problem they cant fix it.

The Dr.Fronc and Dr.Hitman
both are the best

This hospital gets worse and worse as the years go on. You have to wait HOURS AND HOURS to be seen. They are not emergency care. My niece came in with an eye infection she was UNDER A YEAR OLD and they waited 5 HOURS to be seen in the middle of the night. My grandfather came in with chest pains and waited from 6pm - 11:30pm before he was seen. I gave birth to my son here also, WORST CARE YOU COULD IMAGINE. Never again. Don t trust your loved ones to be taken care of. Go somewhere else.

The nurses, doctors, and staff at this hospital are truly great. They are attentive and always try to make you comfortable. I definitely prefer them over AAMC. I've been hospitalized unfortunately several times, and I'm always well taken care of at this hospital.

The doctors have horrible bedside manner they do not take the time to answer your questions they do not perform the proper test necessary to diagnose you They did not ask me what my pain levels were they automatically think that you re there seeking drugs I was there today with severe pain on my right side due to an 8 mm kidney stone and a kidney infection they sent me home in excruciating pain very mild pain medication and told me to call the urologist in the morning. Kidney stones this large or not passable on their own I will not be visiting this hospital again and I don t recommend anybody does. I felt very rushed and I also felt like the doctors were very judge mental these people do not want to help they have no sympathy for people in pain and the test that they did perform clearly showed that I was suffering from kidney stone Shame on the doctors in this hospital I m going to be contacting my insurance company to have them refuse payment to these people

Can the doctors be any more inconsiderate ??? I have never been disrespected like that at any hospital or dr in my life ... And as i was talking to the doctor explaining how my leg was going numb and had no feeling he was walking out of the room them i was just talking to myself WOW ... This was at 3 a.m. and probally only 3 or 4 people there so he was not extremely busy to hear my medical problem

Read the reviews, this place sucks and the people have the typical Baltimore attitude that they are owed something. Bunch of lazy clowns at the registration desk. Its typical though. This is why md sucks

If you go to the ER it takes FOREVER to be seen. You'll be waiting quite the while, but other than that everything is just fine. The doctors are polite, the nurses walk around with calming smiles and are nice. I cant say for certain you'll have a pleasant visit, but whenever i have gone there i haven't been displeased (Other than waiting in the ER for 2-3 hours to be seen.) A few months back my stomach felt terrible. I didn't know it at the time but i has taken too much ibuprofen to combat pain from getting teeth removed. After taking too much the inner lining of my stomach had burned away. I went to the ER and waited a long while, but when i finally was seen the doctor gave me some weird (And disgusting) cocktail mixture to drink, which coated my stomach and stopped the pain within minutes. Afterwards i had questions about other things that i had suspected to be issues, and the doctor spoke with me about everything. There was no rush to get me out of the bed, we spent at least 10 minutes talking about my other issues that were flaring at the moment. Afterwards he gave me some more of the fluid in a little cup with a cap on it (He wasnt supposed to) incase i accidently took too much medicine again to stop my tooth from hurting.

I have been an inpatient here for a few major surgeries and I have always received the most professional and caring care. Some of these reviews in here are ridiculous. One woman who had a c-section was complaining because they discharged her on her third day. Usually it's two days so she was being treated extra good. I had a hip replacement just over a month ago and they had me up the next morning. Oh, it hurt like heck but that is what you have to do to prevent blood clots and start the healing process. People don't stay in the hospital for 7-8 days like they did 20 years ago. It just doesn't help and actually keeps people from getting up and starting the healing process. I was discharged on the third day. Sure, I was in pain but of course I knew I would be for a while. This is the best hospital within 30 miles of Baltimore. The doctors are great. The nurses and aides are exceptional and I will choose this hospital over many others anytime. I realize not everyone is going to have a great experience but you get out of it what you put into it. Just because you have a major surgery is not a reason to lay around and have people wait on you like you are on vacation! People need to help the doctors and nurses with their care, plus nowadays most insurance companies require a discharge on the third day for most surgeries so half of the time it is not up to the nurses and doctors to keep you there. Believe me, if you are not up to leaving they will keep you longer and handle it with your insurance company. Most of the bickering I've read on here about the hospital is because people thought they were discharged too soon or wanted more pain medicine. Sounds like a bunch of whiners to me. They should get over it. This is an excellent hospital and everyone I have ever dealt with from the emergency department to the inpatient floors and testing areas have been awesome and I highly recommend on taking a chance on this hospital.

Brought my boyfriend into the hospital at 4:30
Pm after being ordered to come by patient first. Patient first sent over an order for him to be seen. We waited four and a half hours in the waiting room with his fever increasing (the nurse later informed us the average wait for this hospital this time of year is 12.5 hours before being taken back to be seen by a doctor). When they brought him back we waited another 30 to 45 minutes before his vitals were even checked by a nurse. They ordered simple tests like a flu test and a strep test. The lab lost the tests, and they came in to take the cultures again, after waiting over 2 hours for the results, before anyone even bothered to check what was wrong (which they informed us should have only taken 15 minutes). They forgot his name when writing up labels, transferred him between doctors and nurses three times and we didn t get discharged until after midnight and the only results we received before leaving were his urine culture, flu and strep cultures. Blood work had to be sent out. The nurses were disorganized, the rooms were dirty (IN A HOSPITAL!!!) and the care was obismal. Unfortunately if ever in an emergency we will have to go out of our way to never come back here again!!! It s places like this that make you want to lose faith in the healthcare system.

My Uncle Bob was taken to this hospital by ambulance after falling and being unable to get up. Initially, he was dehydrated and therefore the weakened state. As they started nursing him back to good health (we thought), they tested him for everything under the sun and finally discovered that he was suffering from end stage colon cancer. Obviously, this story didn't end well for Uncle Bob. However, the care that Uncle Bob received from those hard working folks in the Progressive Care Unit on the 2nd floor was just unbelievable. He was there for over two weeks and I don't know what more they could've done to make him more comfortable while all of the testing and treatments were going on.

Worst hospital ever. My husband was there for two months as a cancer patient and NO ONE knew what they were doing. None of the doctors talk to each other. They refused to manage his pain so for two months he was in agony. They finally shipped him to hospice just to get rid of him. His doctor called me to offer his condolences on my loss and HE WASN T EVEN DEAD YET!!!! That s how much they know or care about their patients. I can see why there are so many one star reviews. If I could give a negative star, I would!

This is the worse "hospital" I've ever been to. The public restroom had dried urine on it and no soap. My fiance came in for some issues and dehydration. They never gave him fuilds and said that his labs arent showing he is dehydrated but his urine is sitting on the counter right next to me and it's a dark amber color and that means dehydration. The pillow in the room doesn't have a sheet and when I asked for one they said they would have to hunt one down or give me a sheet to put over it. Horrible place! I asked for someone to come in for fuilds and the "doctor" said he's not dehydrated and slammed the door shut.

Waste of 6hrs. I waited 6hrs in the ER and never saw a doctor.

If you see a crack selling chic named April getting high on her own supply and her husband has a needle wherever he can find a vein tell her she's got both my phones and I wasn't born yesterday. She called me crazy for asking nicely if she saw it. I guess Im feeling like a dumbass cuz I thought out of all the trash in Glen Burnout she was straight and handled her business. I can get another phone for 50 bucks. The info and pics I needed for court are gonna screw me up. Hope the app store was worth it. You think youre respected? ha ha ha..KARMA it'll get ya. I knew before I knew. At least Im not stuck in Trash town

I had tried to admit myself into the UM Baltimore Washington Medical Center, in Glen Burnie, MD, on 08-02-17 for exhaustion; I hadn't slept more than 1 to 2 hours per day since May 1st, 2017. After signing into the ER, I was sent to triage shortly thereafter. There were two women already in the room when I had arrived, after which, we were joined by another woman a few minutes later. I explained my situation and why I was in this condition:

I am a live-in caregiver that had been caring for a woman who was being mistreated by her daughters. Because I had called protective services, the daughters illegally through me out of the house. Long story short-I hadn't slept in 3 months, I'm sad all the time, and my feet and legs hurt.

I told the women that I just wanted to get a couple of days worth of sleep.
The third woman responded in an unempathetic, unsympathetic, accusatory, condescending, and judgmental manner. I was told that they don't admit people for exhaustion. One of the women stood up for me by stating they do admit people for depression.

I told the third woman that of course I'm depressed then asked her if she had heard me say that everything makes me sad all the time. I also asked wouldn't she be sad if she were homeless and hadn't slept? She said yes but she would be making calls every single day until she had found a shelter. I responded by telling her that she doesn't know what it is like to be homeless and that I had made calls, the shelters were full, and that I'm sure my problems would resolve themselves after I found another live-in job. She then had the audacity to ask if I even had a resume.

She also stated that my feet and legs were only hurting because I do a lot of walking, as if it matters why I was in pain to have it checked, and she accused me of only wanting to be admitted into the hospital so that I could have a place to stay and have something to eat. I stated that I was not interested in food-only rest. The nicer nurse interjected again by stating it would be ok if I did want food.

I was then sent to the section of the ER where the mentally ill patients were kept waiting to see an ER doctor. A woman (nurse ?) came into the room and asked if I were there for just exhaustion. I answered, JUST? This made her irritated; she stated that she wasn't going to argue with me then left the room. I guess no one had put the fact that I was depressed and hurting into the notes.

The ER doctor came into the room to inform me that they couldn't help me, but will do what they can, which was to let me stay for a few hours until the hospital case manager arrived to offer suggestions and resources. I wanted to know why they couldn't keep me. He didn't answer my question. He only stated that they don't admit people for not having slept. I guess he hadn't gotten the memo about my depression and pain either. He said they only treat what is urgently needed. I asked if sleep wasn't needed? He said he wasn't going to argue with me. I asked if he was even going to check my swollen feet and legs as they were painful; he refused then left my room.

I then researched the medical term exhaustion to learn that it can be dangerous and should be looked at by medical personnel. I told one of the other nurses what I had learned, who by the way was suppose to take my vitals, then asked why they were all trivializing my condition. She admitted that they do admit people for exhaustion, but it is up to the ER doctor to make the recommendation. I told her that my heart was racing and wondered why she hadn't taken my vitals.

I gather that these medical professionals assumed that, because I was on medicaid, they were dealing with an uneducated person who wouldn't comprehend being mistreated, dismissed, and disrespected, and that they were ignoring the Hippocratic Oath they had sworn to uphold. I felt like crying, but because they were being so cold towards me, I refused to allow it. I left that hospital more depressed than when I had arrived. Shame on them!!

D P

staff seems to be lacking organization. waiting entirely too long to just get blood drawn. 3 hours at this hopital so far
for the ripoff that hospitals are even with insurance you think they would have thier stuff together. communication to patients needs some improvement, patients want to know why they are poked, proded or forced to wait for extended periods of time.

went for another visit 10/24. been waiting for discharge papers and prescription for almost 2 hours. turtle time in this place. doctors are thorough but the waiting is getting old.

My wife delivered here and we had a gpod experience in regard to the doctors, nurses, etc. Again the issue is the wait. 2 hours 15 minutes since we were told that mom and baby are to be discharged. for 14k bill in 3 days i expect faster service. completely unacceptable.

I went in for vomiting and nausea, most likely food poisoning. They treated me promptly and gave me what I needed. I tried telling them my other medical conditions are being made worse by the sickness. I wanted to stay a few more hours to keep receiving medication intravenously since I was contestantly vomiting and would throw up oral medication, as well as more fluids since I knew I would become more dehydrated with the continued vomiting. They told me I was wrong despite never even hearing of one of my disabilities (EDS), and said even if I didn't drink all day I wouldn't become dehydrated. Clearly they don't understand what POTS is either. They kicked me out and even threatened to call security on me. Never going back here.

Came in with mild chest pain took blood chest xray and vitals then put in the waiting area as I sit writing this it's been 5.5 hours. Some have been here 8 to 10 hours before being seen

Been here since 12:30pm. I was sent over from urgent care. Blood pressure was 200/110. When I got vitals here. It was 191/ 107. It is 7:51pm and I have yet to be seen past triage!!! The registration desk informed my husband when he asked about the lo g wait that the average wait time was 7hrs. 23 minutes according to vitals. But we have seen three large crowds who didn't even seem that I'll come and go. They weren't even here before us. Some were only here 3 hrs or less. This is unacceptable.

On my first time at this hospital for a chest pain my experience was good, all the staff workers and assistant where very supported and outstanding. Thank you all for taking care of me!!

I was transferred there in 2006 from my job. I was having respiratory distress. I was left in the hallway while two nurses were talking about where they were going to go after work and what they were going to do. I didn't see a Doctor and when I was able to get one of them to notice me, they said that I will be seen in turn. I realized that if I stayed there, I will die. I got off the stretcher and leaned on the wall and made my way home. I remember feeling dizzy, my head was spinning and someone grabbed a wheelchair and put it under me. One of those Doctor's materialized and wanted to assess me. I turned him down and left. I will not let them treat my dog.

Angels. Carrying talks to you making things that feel hard . thay make easy thay treat u like a human . not a book. they keep u clean take the best care of u. With every thing u need. I live all most two hr I will keep going to them thay saved my life .

Filthy ER patient area. Waites from 1am to 7 38am to be seen. When my husband and I arrived to the exam room. The floor had a used bloody syringe on the floor. Scraps of paper all over the exam floor. At what point do they clean in between patients? Would not recommend..

Parametics took me to BW Med Center with symptons of what seemed to be Vertigo. The doctors ran a multitude of test to rule out anything more servere...i.e., anything neurological. I am very grateful for the compassion and professional demeanor of everyone I encountered while there. Final diagnosis was peripheral vertigo.

The only complaint I have is if the need to keep you the wait is entirely too long. Everything else went smoothly. The staff seemed to be very knowledgeable and compassionate.

I went to UMBC Hospital (ER) last night with HORRIBLE CHEST pains. It took 1 hr to get into TRIAGE and then I sat in the waiting room for 2.5 hrs before asking when I would be seen. The women behind the counter said to me , in VERY NASTY way, "You've only been here 2.5 hrs, there are some who have waited 7 hrs.... REALLY, I have SEVERE chest pains, and you're expecting me to wait for another 3-4 hours?! There were homeless people sleeping on the "loveseats" in the waiting room, trash on the floors, the bathrooms were FILTHY. NEVER GO TO THIS HOSPITAL ~ you may end up getting something you didn't come there with! WORST HOSPITAL EVER

Had incredible pains from Stomach Flu, couldn't defecate or vomit. I didn't really have any lasting opinion about anyone except this X-Ray Tech "Kevin". He was SO comforting and nice, and was really what I needed. The nurses, im sorry, they are emotionally distant. I was shivering like crazy and I asked for a blanket and it never came. When I got my x-ray, The X ray tech gave me one after I mentioned it. They did give me something for the pain (which was incredible) so that was very helpful. Usually Dr's are terrified to give anyone pain medicine, its kind of pathetic. So despite the lack of empathy or sympathy, the rest of the staff performed perfunctorily.

Honestly I wish people who worked at taking care of people in pain were more empathetic or sympathetic. Overwhelmingly, these people act as though their job is so much suffering and its too much effort to affect any kind of genuine care.

Overwhelmingly women exhibit this strange lack of concern a lot more. I'm not misogynist but this is definitely a phenomenon. I've been in and out of hospitals for 10 years--- The female staff is ALWAYS standoffish and skeptical. And there is no excuse for not getting someone a blanket that is convulsing with chills---- How obtuse can you be?

Please, someone tell Kevin how helpful he was. People like that should be running the place. Just a little small talk did me an incredible amount of healing. Thanks.

Long long wait. We understand taking the worst most urgent first. But 6 hours just to go from the lobby to a room in emergency area seems like mismmanagement. We were here for chest pains.

My I.V came out and I called a nurse and it's been 30 min and they have yet to come help and I'm still sitting here waiting on a nurse or doctor the nurses don't care about they patients they just sit out there and talk and do nothing

Very slow service with no answers. Would have better luck staying at a Holiday Inn Express.

Great experience at the ER. My wife was seen for a horrible ear infection within 30-45min, which is amazing time for an ER in the middle of the night. The nurse and doctor were extremely caring, considerate, and quickly provided assistance to alleviate the pain.

There is sometimes a wait but that will happen at any hospital. I have always had nurses and drs with great bedside manner. I live 30 mins away from here yet i will make the drive here due to the great service. The hospital near my house SUCKS (howard county general). I recommend this hospital over the majorty of hospitals in the surrounding areas. They actually seem to care

The absolute worse hospital ever...went there for abdominal pain and they did and ultrasound n bloodwork n said oh everythin looks fine and gave me pain meds thru iv...a week later i went for n mri on my back and they told me i couldnt get surgery bc i was 6 weeks pregnant...i was jus at bwmc a week b4 n they said i wasnt pregnant n everythin came back fine smh...dont EVER GO TO THIS HOSPITAL

Zero star for sure. I m 26 weeks pregnant, went to the ER due to stomach flu yesterday, couldn t see a doctor after waiting for 6 long hours. Right after the screening the nurse knew that my blood pressure was very high, she didn t care about calling someone above her and get me in. Had to leave around midnight since I was feeling dizzy because of my very high pressure level.I was letting them know, I m in high risk pregnancy category, I cannot miss my blood pressure medicine! No use!! Such a worst experience in my whole 35 years of life due to very poor patient management. Will never go there again!!

Very kind and awesome staff. My wife is being taken care of well. I trust the staff on level 5 with my wife's life. Thank you.

This is a great Hospital I met some great nurses there especially in the ICU. I've been to a lot of Hospital in my time This one rates up there.

Kaiser Doctors on board. Love the upstairs staff . Nurses are great on the 4th floor. Radiology team in the basement.. Know and love there jobs. I felt confortable. I have stage 4 MBC came in due to other health issuse. Would not go any where else.

In December 2017, my mother came here. Within a month she had left us as the technology and methodology here is just insufficient and couldn't keep up with her needs. I'm currently here with my father and I'm sort of disgusted (as always) to say the least... Every time I am here, it's a 4-6 hour wait until you can even be seen let alone get a room. I understand nurses are understaffed and overworked, but going to an emergency room, you'd expect to be seen as soon as possible. The triage rooms are dirty. Triage staff is unsympathetic.

To be truthful, I'm only here because this place is closest to my home and my father needed urgent care. I was going to take him to Mercy instead. Regretting our decision, I wouldn't come here if I did something as simple as broke my finger.

Don't get me wrong. Some of the staff here is wonderful. I just can't understand how someone can go to an ER and not be seen until hours and hours later. Go to University of Maryland or Mercy instead, please.

The waiting room is packed nobody getting called back. I've been sitting here in pain. They said my results are back so why am I still waiting. There's one nurse who has a bad attitude another nurse asked her to help with a patient and she walked outside totally ignoring the othe other nurse. I can't believe how slow and inconsiderate this place is of one's emergency. I will be contacting management

The wait time for this Emergency room is terrible. I walked in with shortness of breath and a heavy chest they did a EKG and took blood and sent me to wait in the waiting room. 5 hours later with no doctor or nurse saying anything to me I left. Just this Monday by Brother in Law was sent there with a very bad swelled foot and leg. He his recovering from Brain surgery and radiation treatments. The doctors from Hopkins told him to get to the emergency room fearing he has a blood clot. They did a ultrasound of his leg and sent him to the waiting room. 5 hours later my sister ask how much more time they had to wait and she was told approx. 6 more hours. These issues are not common colds and could be life threatening . At least have someone come to the waiting room and tell you your results, you don't need a bed for that. Oh and did I say I pay $1,500.00 a mouth for my Health Insurance.

The doctors, nurses and techs were outstanding and my wait times were minimal. I passed 2 ERs to go to this one and will go back again if I ever need to. They work very hard in this ER to treat people with respect and courtesy.

Do not go here if you have any say in the matter. You will get random bills for the next year from random doctors who are all out of network despite the hospital being in network (how does that work?!) TVs in the waiting room also play the raunchiest shows for your children to enjoy.

Worst experience at a hospital, first they scheduled my appointment for a day they don t do the test I needed (didn t call me until I was on my way there to tell me). Then I show up the next time, my appointment is at 0815 then they tell me it s actually at 9am. I tell them I am going to try and see if I can change it real quick while I wait. Then they just give away my currently scheduled appointment while they are looking at me still sitting in the waiting room.

My suggestion is go somewhere else, worst experience at a hospital so far.

My mom was in this hospital for a few days and all of the nurses and doctors were very good. She was seen right away and admitted within a few hours.

Quick ER triage. Dr. Moore was great, helpful and spent time explaining things.

if they did there job instead of just shoving pills in peoples faces and kicking them out the door. my father wouldn't be paralyzed if they did there job. one x-ray could of prevented this if they did there job when he came in with serve back pain in stead they checked his heart and gave him pain pills n kicked him out. worst hospital ever. dont go here unless you like dealing with morons who just dont listen and will probably end up killing you.

I visited the ER in December 2017. I was having difficulty walking and experiencing excruciating pain on the right side of my body (Only). I had severe sharp pain traveling from my lower back, to my right buttocks, into my groin traveling downwards throughout my whole right leg to my toes. It felt like a current of electricity was electrocuting my limbs. Till this day, it is the worst pain I've ever experienced in my life.
Yes, it was a good amount of time spent in the ER. I had to wait my turn to get my vitals. Go back to the wait area until I got a room. I had to wait some time to get charted by the nurse of my medical history and explain my reasons for my visit. Then wait my turn to speak with the doctors on shift to figure out what to do. I than had to wait for someone to take me down to get an X-ray done and do some blood work. Wait on the results and wait to speak with the doctor again to see what they recommend me to do. They gave me a referral to see a neurosurgeon and a few prescription for pain. I spent about 4 hours there. However, it was the best for hours I ever spent in an emergency room.
I got an appointment right away with neurosurgeon DR., Danny Liang and his Asst. Surgeon DR., Marla Muhu. They wrote me a prescription to get an MRI done and TWO DAYS later I picked up my imagining CD (From Advance Radiology) to take straight to Dr. Liang in person without an appointment scheduled so he could review the images.
I'll never forget his exact words to me. "I'm sorry to tell you this Ms. Taylor. I'm admitting you into the hospital for emergency spinal surgery first thing tomorrow morning."
They did an amazing job. I felt like my old self again. However, it was short lived. I develop a lot of scar tissue buildup around the area they performed the surgery which caused me to experience the exact same symptoms.
I will give the ER team credit where it's due. They explored all avenue's to get me the help I definitely needed and they were SUCCESSFUL! SO BIG UP'S TO THE UMBW ER TEAM!! KEEP DOING WHAT YOU NEED TO DO TO HELP YOUR PATIENTS!

Absolutely horrendous wait time. Ive been here since 10:30pm, as I write this it is 4:04am

Edit: It is now 8:47am and I have yet to see a doctor. All of the hospital beds are full but no staff decided to let anyone know the situation unless you expressed your annoyance. This place is a joke.

My husband had neck surgery, yesterday 1/28/19. We are currently waiting for his discharge. This is the Glen Burnie campus and we believe this has been the best experience we've had here yet. Everything from intake, preop and thereafter deserves 5 star + rating. Excellent treatment on all counts.

Wait times are horrible. Been waiting in a hallway for 4 hours... no doctor! They keep saying she is next

Is the vest hospital in Maryland thank you to all the staff and God bless you

Hardly anyone likes to go to the hospital, but if one must go this is the one to go to.
Whether it is for emergency services or a hospital stay, you'll find the staff caring, comforting and competent.
This is most emphatically and categorically, the best hospital l have ever been treated in!

Other than the physicians being thorough and great with communication and quality of care. The process of the triage system and the waiting room is horrible. There is no direction on what to do. Nurses are sitting in a closed area where you can t even ask any questions. You sit and wait not knowing what is going on unless you complain and keep bothering registration staff... seriously need to change the process of emergency room waiting area.

Actually the worst place to ever go to. If you're sick or have a emergency, you might as well just stay home & suffer because that's what you'll be doing at this hospital. If they don't know what to do with you, you'll just get put in a room in their basement (it looks like a dungeon/prison cell) because that's what they did with me. Not only does this place not disclose what you're signing for, they don't even tell you fully when you ask so beware of that. Some staffs are decent but most are just rude & will judge you (you can just tell from their expressions). I don't even know why anyone bothers coming to this place. No wonder why people call it "then butcher shop"