Most poorly managed store in Charlotte. Too avoid wasting time, I make an appointment a week ahead of time just to buy a new phone...JUST TO BUY A NEW PHONE! I make it clear that that s what the appointment is for both when the appointment was made AND when I arrived on time at the store. When I arrived I was asked to go sit in the back and wait on an associate. After a 20 minute wait he comes over & tells me that I m in the wrong place & that I need to get in que behind 14 other people who have walked in to buy new phones, while I ve been waiting. He supposedly went & spoke to his manager about it, but still no remedy but just to get in que behind everyone else who had just walked in, although I had made an appointment a WEEK EARLIER!!!
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My experience with the guy that actually fixed my MacBook was awesome- However the initial introduction with LAURA the person that sets the appointments was horrible SHE NEEDS TO BE FIRED -poor customer service for someone that doesn't do much. If I just based my experience with the guy that actually fixed my Macbook it would be 5 stars , but my experience with LAURA was so awful I can only give a 2.
Took my iPhone 6 in for battery replacement (which Apple has admitted manipulating battery usage on). I was told they wouldn't do any work on it since I had already opened the phone case, which I did to see if could replace the battery on my own (which I did not attempt). My repair wouldn't have been under warranty and I was fully prepared to pay for the repairs. Apple declining to work on your their product is a joke. I am done with Apple and will be purchasing a Samsung Note 8 today.
The absolute worst computer experience of my life. My 7 and 9 year old grand children know considerably more than their "Genius's". Call apple tech support and get your machine fixed over the internet - the folks in South Park aren't qualified to flip burgers . . .
I visited this Apple location just after noon today and had to make an appointment in order to be seen, that s normal in these COVID 19 days. The method provided to set an appointment was with the QR code system which was also fine, after going through those steps I was unsuccessful in creating an appointment and asked one of the four guards for assistance they then told me to call the 1800 my apple number which sent a text message that link back to the same thing the QR code brings up.
When I alert both the security and the four apple reps that the system wasn t working they just stared and said there s nothing they can do and went back to twisting their thumbs. The Apple representatives didn t even offer help to create an appointment to be seen they just didn t have any communication or offer any assistance with the public at all.
There were at least 5 groups who were standing in the walkway needed help to make an appointment bc the system was not giving the option.I am so unsatisfied with how I was treated as a paying customer today. And even if I wasn t going to be seen with what I needed help for in the first place then I did expect to get assistance with being able to set an appointment.
I asked for managers, lead agents, anyone who could give me anything other than call 1800... and everyone just stared at us instead of assisting and helping. They saw that it was multiple people needing to login to create an appointment and no one thought to help when I asked for names they did not give them and said no one was available.
I will never vist this location again and for anyone looking for a quick customer service question please go somewhere else these people will not aid you here. I m so upset I don t care about any typo. 10/19/20
I bought the new 27" iMac not even two months ago and the Bluetooth stopped working. I understand Apple produces millions of these so bound a few will come with problems. I drove an hour to the South Park mall Apple store to have it fixed. The guy who helped me wasn't rude, but wasn't friendly either. He didn't listen to me when I was trying to explain to him an update issue I had before the bluetooth issue. Anyways I leave my computer there for the week and I went to pick it up yesterday and the lady who helped me was rude to my girlfriend and I. We drove an hour down to the store so I wanted to test and make sure the bluetooth was working before I hauled it back home. She got an attitude saying Apple stands by their technical support. Also she wouldn't lend us a wireless mouse/keyboard to test the bluetooth (should have brought my own). You mean there are no wireless mouses or keyboards anywhere in the Apple store? Then when we were about to leave we asked for a little tape to tape up the box my computer was in so it didn't fall out... she couldn't even get us tape (she acted like she was too busy to help us... It was a Monday night, it wasn't busy at all). It's very irritating to buy a $2k computer and she act like that. I've been an Apple customer for years and have been to many different stores, but not treated like that. I don't like writing reviews so this really irritated me.
I was pressured into upgrading my phone, which was an unusual experience for me at an Apple Store. Usually the staff members are very friendly and not the least bit pushy, but this was a particularly bad experience. Wait times are typically very long, and the Genius Bar is sometimes unable to fix any issues you may be having.
Shoutout to SABRINA who helped me upgrade my phone on 4/5. I had my iPhone 6s for 5 years and switched over to the SE. She answered all my questions and explained what I needed to know to have peace of mind. Quick and efficient! Thank you.
Great wait time...10 minutes unlike Northlake who had a 2 hour wait....they should take note from Southpark group and have enough head count to service your customers....
Was greeted by a staff member who told me to wait on the side by the phone cases when I advised I needed a new glass screen protector. I waited 20 minutes while people that came after me were attended to. There were a total of 4 staff members on the side laughing and talking amongst each other the entire time but never offered to help even after making eye contact with me a few times. Finally one staff member that had been walking around for a while came over and asked what I needed assistance with. I told the staff member I needed a replacement glass screen protector and the staff member then told me they did not have any in stock. I asked the staff member if they could tell me when they would have it available and the staff member said I have no idea . I asked them if they could find out and they said no, we don t know. I walked out of the store and called the same store from outside the store, literally standing in front and told the member that picked up that I needed a new glass screen protector and they told me they would find out and within 2 minutes came back to tell me the glass protector was not in stock today but that it would be back in stock on (specific date given). So basically the staff in the actual store front were being rude and purposely not helpful.
Back in February, I was visiting family and went into the store to inquire about the possibility of looking for a phone for my mother that is legally blind. It was very busy, and I felt a little out of place as I've never shopped at apple. I was then approached by one of the employees in the store and she was very friendly and really listened to what exactly I was looking for. Kate gave me several options to choose from. The iphone 11 and the accessibility options was perfect. The phones that we had used before was the flip phone with an actual keypad. I had no idea that the iphone was so easy to use. Her friendly smile and professionalism was truly welcoming. For someone never had been in the store before and wasn't sure what to even look for, made the experience not only an enjoyable one, but for sure has made me feel in shopping at apple to being a repeat customer. I'm a US Army Veteran and when I shared my military service, she then informed me I would also be receiving a veterans discount, so this truly goes a long way. She is a valuable asset to not only to this store, but to Apple and to the community of Veterans. Thank you Kate for your help and if we are ever back in town, we'll be sure to come by again!
The experience and Costumer service at this store is worst than DMV. You have to speak to at least 2 or three people before the direct you to the right person and after that you have to wait another hour or 2 for the issue to be resolved.
After spending 6 hours on the phone with apple care with no resolution to my issue I was told that I could drop off my computer at this store for repair. It took a week to get an appointment and once I arrived I was told I have to sit through yet another trouble shooting session instead of dropping it off. This is contrary to what apple care told me. I left because I did not have time to spend going through it all again and was so frustrated with the process and how inefficient it was to get anything done. I got on the phone with Apple care who could not reach anyone in the store and claims that there is no affiliation with any of the stores and that there was nothing they could do. I tossed my computer in the trash and bought another brand. I will do the same with the rest of my apple products if this is the customer support that they offer.
Very bad service. Order pickup took an hour and half. Then they did not have anyone to set the phone up. Stay away from this store. I WOULD have given zero starts if there was an option.
Have visited this store couple of times, but this time disappointed. I don't think the customer service representative who came to help knew what our problem was. Had to call up customer care and explain what was going on with my phone.
I went to this Apple Store to fix my Air mac book. He said waiting time is 3 hours and he will text me to let me know . He never did. I can't believe it . I am going again this Monday and I will wait right there until...
Currently in the store waiting for someone to help me. No one has even said hello, welcome to apple, we will be right with you. Meanwhile there are three folks with red apple shirts just shooting booboo. This is pretty bad, downright unacceptable.
This mall has many many stores and so clean. So much to see and buy. Make sure you bring enough $ because you're going to want to shop after walking around.
I don t know why Apple store South Park is only scheduling appointments 1 week out but I have been trying to get an appointment for service for weeks now and they keep saying that they are completely booked and will not take any future appointments. What. In. The. World. It was easier to schedule an appointment with the NCDMV than it has been with a multi-billion dollar company. Seriously, can in-store iMac s not comprehend more than a week out?!? I ve stayed up til midnight to see if I can be one of the first, nothing. Waited til 8 am, nothing. This is ridiculous.
Very clean place and extremely helpful staff! Although there aren t many individuals on the staff, when you do find a member to help you, they get your issue resolved immediately!
Apple Store is a shopping anxiety nightmare from the moment I walked in. Coming in only for a replacement cable, it was virtually impossible to differentiate staff from customers except for the whoosh as hurried employees went back and forth from the floor to the back room area. No guest acnowledgement whatsoever as I looked over the sea of tiny white boxes. Checking out is another complete mess as you have to find a frenzied worker not already on a mission. I felt like the best way to find an associate would be to hold the tiny box up in the air next to the exit and announce, I'm walking out now... I'm sure I'd be stopped by the hand of Jobs. A self checkout for quick purchases would be a smart addition to the aseptic but chaotic environment. Thank you but I'd rather try my luck with a cord from anywhere else!
Just called the Apple store at Southpark Mall to see if they carry replacement battery for my Iphone and the receptionist told me I have to make a reservation to come to the store to talk about it. What the heck??? She said they do not carry the battery and that it has to be special ordered. I asked her how much does it cost and she said she does not have that information either. DOUBLE What the heck??? As soon as my contract expires in December, I am ditching this Iphone.
Crazy busy store just like every other apple store. However they had sufficient staff to answer my all of my questions. I saw one sales person handle multiple customers politely and efficiently without being off putting at all.
This store's service is straight trash. So disorganized, no one keeps you informed on what's goin on, you are left unattended for long periods of time. I needed to get a phone screen fixed and was said the phone would be ready at a certain time. The employee who told us the phone was not ready at the specific time said 20 minutes. Then went and helped other customers, walked to the back, then proceeded to walk out without his uniform without saying a single word. We had to ask multiple employees of the condition of the phone. If you do not actively seek help you will not get any. Total time spent was 4 1/2 hours.
I had an appointment today at 2:30 and got in right on time with Nick. He was very professional and knowledgeable with trying to fix my daughters phone. He went above and beyond with helping us. Fortunately for us she got a new phone under warranty with no charge. Nick helped update and set up her new phone. Thanks Nick.
They are in a good location but standing in line for 10 plus minutes just to get on the list to talk to someone about phones is not my idea of good service. Once on the list wait another 15 minutes. I tried to make a sales appointment like you can do with the Apple experts but they don't do that. Once a sales associate was available and helped she was great (she was a five).
My i Pad was disabled for the wrong entry and we tried to reset it through i tunes @ home.We were unable to unlock it. I took it to the genius bar hoping it would be reset to the factory settings or to find a solution to the problem, I am encountering in restarting my i Pad.I had my appointment on May 23rd at this location(South Park). I dont like to disclose the name of the personnel who I have scheduled with.He connected it to the Macbook and went to attend other clients.It couldn't be restored.He tried three times.I guess, he has to have in mind to give a proper explanation in failing to resolve the issue.He came up to explanation that it might be a hardware problem and he gave me an approximate of $299 to fix it. My warranty expired 8days back. I said I would look into it. I took it to local tech store and he fixed it for $30.He told me that it was a software glitch and he just restored it to the factory settings.It's working perfectly well. This is what a genius bar @ Apple! I don't mind to spend for really worth a problem.This was a basic i Pad software issue and this how the genius bar works.
I purchased my 1st Mac Pro on 3/16 and I look forward to the great customer service. Everyone has been very nice to me & has welcomed me to the Apple Family. Praise the Lord!
Excellent costumer service, very patient with me cause I don't understand this technology now days and they're very knowledgable. Thanks Apple at south park NC
Very disappointing! I'm a big Apple fan, but this store needs to train the staff. The store itself is pretty and new, but the staff I encountered during my recent visit did not represent the Apple brand well. I came in to spend some money and needed guidance, but the 20+ Apple employees were standing around looking at their iPads. I waited for over 20 minutes for my turn to come up, but everyone continued looking at their iPads, talking to each other, and some providing tech support to other customers. Clearly, no one wanted to sell anything. So, I'll be calling the 800 number and shopping online. A good reminder why brick-and-mortar stores are disappearing.
This place is closed at this time, I think for renovation or something like that. Dear Apple please provide more info for your clients!!! People don't understand why it's closed and when it would be open.
I have been a passionate Apple customer since 1982 and currently have (5) iPhones and an iPad in-service. I accepted Apple s offer to replace my failing iPhone battery for $30 which appeared to be a great deal. Traveled to this location from a different state. After waiting over 1 hour for my work to be completed Apple Southpark refused to perform the contracted service with nonsensical excuses then tried to upsell me to a new (used) replacement for $300. Bait and Switch. Apple Customer Service investigated and called bs on Apple Southpark. I believe the poor customer experience is a function of this store and associates. Go for service elsewhere and buy Apple products elsewhere.
I am a huge Apple customer (iMac, iPads, watch, tv, MacBook). I experienced the worst customer service of all time at the store today. I drove 35 minutes to the store to drop off a computer that was broken because I ran an Apple OS update. The store refused to accept my computer because I did not call ahead and make an appointment. I told them I did not want it fixed that day they could keep it for as long as they wanted. It did not matter, they refused to accept the computer and said I would have to bring it back another day after making an appointment. Wow. I will never buy another Apple product from this location again .
I have been to the Apple store in SouthPark twice. Both times I was impressed with the helpfulness of the staff. The first time I went, without an appointment, I had to wait for several hours, but they gave me a time to be back and they were ready and they fixed my problem. The second time I had an appointment to have the screen on my iPhone replaced. They were prompt, took my phone and told me when it would be ready and it was. I love my iPhone and macbook air and I love the South Park Apple store.
What's fun is walking by this store and then walking by the Microsoft store. Apple is always busy and the Microsoft store associates look so lonely and sad. It's clear that M$ is only still in business because they still have a stranglehold on business systems. Apple really has the best consumer experience and I love their products for that. Don't believe me, just walk past these two stores at the same location. STARK difference.
People who complain about bad service at fast food places forget that virtual "teenagers" are in control of their orders. I expect nothing more from any apple store. As an owner of a Mac Pro, iMac, and, MacBook Pro... I don't appreciate being treated like someone with a Dell running on Windows95 (like a 2nd class citizen). Happens every time I go here to South Park . I misled you with 5 stars on purpose!
Very poor service. Not enough staff to take care of customers. If you want to wait an hour or so to buy something - then this is the place for you. Otherwise - I would find another place to buy Apple products.
When you call the "store number" you should be able to speak to someone in the actual store... Instead you get Apple care, which is a complete waste of time.
Came here and knew exactly what I needed for a corporate buy. Was told it would be a 40 minute wait just for someone to spend 5 minutes selling me a laptop, so I left without buying anything. The store wasn t even busy and there were two employees just standing there gabbing. This was the second time that has happened to me at this store in the last six months . Way to go, Geniuses.
The antenna on my son s iPhone 7 somehow broke so we took it to this store, over 2hours away from our home, to get fixed. It was determined in store that the phone needed to be shipped out for repair so we accepted an iPhone 6 as a loaner. It was estimated to us that the repair may take two weeks but could be more or less time. More than 5 weeks later, I received a customer satisfaction survey via email but never heard anything from the store. Today I finally call the store to be told that they emailed me 3 times, none of which did I receive, and that the phone has been abandoned and there was nothing they could do about it. So, I called 800MYIPHONE in hopes of a better answer than unfortunately, there s nothing we can do. After 45 minutes and ultimately being transferred back to this store, Apple is obviously unwilling to try to make things right. Perhaps, if the loaner were the same model and same amount of gigs, I would be willing to call it even but it s not. I ve paid full term price for a 7 and have a 6 to show for it. No offers to do ANYTHING other than pass the call off to the next person. Apple seemed to have info about other phones on our account but the Apple Store only has access to what s on the ticket. Apple was able to get a satisfaction survey to me but the store couldn t get an email to me. Perhaps Apple should work on integrating their own business systems and customer service before anything else. With the camera on my own 7S now malfunctioning, it looks like android will get another opportunity at my money.
I had a horrible experience after showing up a few min late to my appointment. The appointment was for 550 pm at the South Park location. The directions provided were vague at best. When I showed up at 558, I was told I would have to be put on the walk in list for being late and wait 2 hours. I said that was ridiculous. The young lady helping me told me, "I understand if Apple isn't the life style for you." At that point , I left confused and angry. The customer service was awful. That was until I called and got in touch with the store manager. He squeezed me in and I got my phone fixed. The initial interaction left me with much to be desired. The store manager did what he could and am thankful he was able to provide me with a fixed phone.
If I could give zero stars I would. Absolutely nightmare service! I called customer care who set up an appointment specifically to replace my iPhone 11max pro because it arrived scratched to my house for the same night. I drive an hour to the location and wait an hour in the store while the guy helping us gets the needed code . After an hour in the store he gets the code and goes to the manager Reid and comes back over and tells me that the manager won t let him give me the new phone. I told him that wasn t an option, it was in their system I was to get a new phone, PER THEIR CARE TEAM. The manager came over and told me their care team made promises he WOULDN'T KEEP. Reid refused to give us his full name, he was directly going against their orders. He also refused to give us his managers name as well. We have a complaint against him and the store. I have never been treated so terribly by anyone, let alone a manager going against his own companies direct order. Their online team is replacing the phone, since he wanted to refuse it, something the care team told me was absolutely against company policy and not what apple does to their customers.
Very disappointed with this store as I was being discriminated by saying that I wasn t being able to be assisted due to the store was closing in 15 minutes and they had 5 people to buy ahead of the manager Emily checked 3 people ahead of me to help them but when it came to me she told me know coz phone transactions take long and they have to close at 9pm on dot. Being in service business for 11 years if my customers come in at 8:59pm and my store closes at 9pm I still take them and sacrifice going home late but I gues these people don t care. First they slow your phone down then drain your battery to force you to by another phone then discriminate you when you go to the store wowww Apple I guess that s a new and nice way of taking care of customers.
