Kari Perez

Review of Apple Store Southpark

Was greeted by a staff member who told me to wait...

Was greeted by a staff member who told me to wait on the side by the phone cases when I advised I needed a new glass screen protector. I waited 20 minutes while people that came after me were attended to. There were a total of 4 staff members on the side laughing and talking amongst each other the entire time but never offered to help even after making eye contact with me a few times. Finally one staff member that had been walking around for a while came over and asked what I needed assistance with. I told the staff member I needed a replacement glass screen protector and the staff member then told me they did not have any in stock. I asked the staff member if they could tell me when they would have it available and the staff member said I have no idea . I asked them if they could find out and they said no, we don t know.
I walked out of the store and called the same store from outside the store, literally standing in front and told the member that picked up that I needed a new glass screen protector and they told me they would find out and within 2 minutes came back to tell me the glass protector was not in stock today but that it would be back in stock on (specific date given).
So basically the staff in the actual store front were being rude and purposely not helpful.