Just called the Apple store at Southpark Mall to s...

Just called the Apple store at Southpark Mall to see if they carry replacement battery for my Iphone and the receptionist told me I have to make a reservation to come to the store to talk about it. What the heck??? She said they do not carry the battery and that it has to be special ordered. I asked her how much does it cost and she said she does not have that information either. DOUBLE What the heck??? As soon as my contract expires in December, I am ditching this Iphone.