My experience with the guy that actually fixed my ...

My experience with the guy that actually fixed my MacBook was awesome- However the initial introduction with LAURA the person that sets the appointments was horrible SHE NEEDS TO BE FIRED -poor customer service for someone that doesn't do much. If I just based my experience with the guy that actually fixed my Macbook it would be 5 stars , but my experience with LAURA was so awful I can only give a 2.