David Sullivan

Review of Apple Store Southpark

I am a huge Apple customer (iMac, iPads, watch, tv...

I am a huge Apple customer (iMac, iPads, watch, tv, MacBook). I experienced the worst customer service of all time at the store today. I drove 35 minutes to the store to drop off a computer that was broken because I ran an Apple OS update. The store refused to accept my computer because I did not call ahead and make an appointment. I told them I did not want it fixed that day they could keep it for as long as they wanted. It did not matter, they refused to accept the computer and said I would have to bring it back another day after making an appointment. Wow. I will never buy another Apple product from this location again .