Ryan Novak

Review of Apple Store Southpark

I bought the new 27" iMac not even two months ago ...

I bought the new 27" iMac not even two months ago and the Bluetooth stopped working. I understand Apple produces millions of these so bound a few will come with problems. I drove an hour to the South Park mall Apple store to have it fixed. The guy who helped me wasn't rude, but wasn't friendly either. He didn't listen to me when I was trying to explain to him an update issue I had before the bluetooth issue. Anyways I leave my computer there for the week and I went to pick it up yesterday and the lady who helped me was rude to my girlfriend and I. We drove an hour down to the store so I wanted to test and make sure the bluetooth was working before I hauled it back home. She got an attitude saying Apple stands by their technical support. Also she wouldn't lend us a wireless mouse/keyboard to test the bluetooth (should have brought my own). You mean there are no wireless mouses or keyboards anywhere in the Apple store? Then when we were about to leave we asked for a little tape to tape up the box my computer was in so it didn't fall out... she couldn't even get us tape (she acted like she was too busy to help us... It was a Monday night, it wasn't busy at all). It's very irritating to buy a $2k computer and she act like that. I've been an Apple customer for years and have been to many different stores, but not treated like that. I don't like writing reviews so this really irritated me.