I had a horrible experience after showing up a few...

I had a horrible experience after showing up a few min late to my appointment. The appointment was for 550 pm at the South Park location. The directions provided were vague at best. When I showed up at 558, I was told I would have to be put on the walk in list for being late and wait 2 hours. I said that was ridiculous. The young lady helping me told me, "I understand if Apple isn't the life style for you." At that point , I left confused and angry. The customer service was awful. That was until I called and got in touch with the store manager. He squeezed me in and I got my phone fixed. The initial interaction left me with much to be desired. The store manager did what he could and am thankful he was able to provide me with a fixed phone.