After spending 6 hours on the phone with apple car...

After spending 6 hours on the phone with apple care with no resolution to my issue I was told that I could drop off my computer at this store for repair. It took a week to get an appointment and once I arrived I was told I have to sit through yet another trouble shooting session instead of dropping it off. This is contrary to what apple care told me. I left because I did not have time to spend going through it all again and was so frustrated with the process and how inefficient it was to get anything done. I got on the phone with Apple care who could not reach anyone in the store and claims that there is no affiliation with any of the stores and that there was nothing they could do. I tossed my computer in the trash and bought another brand. I will do the same with the rest of my apple products if this is the customer support that they offer.