Kan

Review of Apple Store Southpark

I visited this Apple location just after noon toda...

I visited this Apple location just after noon today and had to make an appointment in order to be seen, that s normal in these COVID 19 days. The method provided to set an appointment was with the QR code system which was also fine, after going through those steps I was unsuccessful in creating an appointment and asked one of the four guards for assistance they then told me to call the 1800 my apple number which sent a text message that link back to the same thing the QR code brings up.

When I alert both the security and the four apple reps that the system wasn t working they just stared and said there s nothing they can do and went back to twisting their thumbs. The Apple representatives didn t even offer help to create an appointment to be seen they just didn t have any communication or offer any assistance with the public at all.

There were at least 5 groups who were standing in the walkway needed help to make an appointment bc the system was not giving the option.I am so unsatisfied with how I was treated as a paying customer today. And even if I wasn t going to be seen with what I needed help for in the first place then I did expect to get assistance with being able to set an appointment.

I asked for managers, lead agents, anyone who could give me anything other than call 1800... and everyone just stared at us instead of assisting and helping. They saw that it was multiple people needing to login to create an appointment and no one thought to help when I asked for names they did not give them and said no one was available.

I will never vist this location again and for anyone looking for a quick customer service question please go somewhere else these people will not aid you here. I m so upset I don t care about any typo. 10/19/20