Sean Sadler
Reviews 1
They are ONLY in business because they are the onl...
They are ONLY in business because they are the only choice for some people due to area.
Salah Hassan
Reviews 1
Too many hidden costs. Too expensive for a small t...
Too many hidden costs. Too expensive for a small town Ithaca. Customer service number not available most of the time.
Sayyed Hussain
Reviews 1
I wish I could rate the company 0 stars. They're o...
I wish I could rate the company 0 stars. They're only in business because they are the only provider of internet for many in Ithaca--including myself. Not so great at providing service, but excellent at price gouging. There should be some sort of regulation in place to prevent them from behaving in ...
Michael Pinnisi
Reviews 1
What can I say overpriced, poor connection quality...
What can I say overpriced, poor connection quality, horrible costumer service, and lazy techs who do bottom of the barrel work and don't show up on time. But I guess you can get away with anything when you have a virtual monopoly on the market!
Paul Roth
Reviews 1
Last Straw!!!
Last Straw!!!
If you drop channels like MSNBC and others we will DROP YOU and go to DTV in seconds, plus we will drop phone, internet and the whole package permanently and make sure all of our clients and friends do the same.
Janice Bretscher
Reviews 1
I stopped into Spectrum's new location in Ithaca, ...
I stopped into Spectrum's new location in Ithaca, NY to inquire about pricing of different options to our service. I was greeted and assisted by Sydney. She was rude, arrogant and demeaning, and gave me incorrect information regarding our current service. I then called Spectrum and was assisted b...
mike fox
Reviews 1
After weeks of dealing with spectrum's incompetenc...
After weeks of dealing with spectrum's incompetence, I realize the only people that know what they're doing are the service techs. They fixed what phone people and store workers couldn't fix and should have been (according to the tech). If there was another source of internet besides Verizon I'd dr...
Catherine Norton
Reviews 1
Poor service. Internet is slow and cuts out interm...
Poor service. Internet is slow and cuts out intermittently. Cable costs are astronomical. They continually raise rates for loyal customers. Their customer service stinks. Everyone I know hates Time Warner and they are the butt of "heartless corporation" jokes. The only reason this company is still i...
Vivian Fields
Reviews 1
It is hard to know where to begin. I paid for year...
It is hard to know where to begin. I paid for years to have wiring for phone insured. I was away for a year and returned and suddenly there was a wiring problem and then told they were no longer covering it (yet somehow the bill wasn t reduced. Everyone I know pays a different amount for services. T...
Charlie Chu
Reviews 1
It is the WORST cable channel with the WORST price...
It is the WORST cable channel with the WORST price, service, and infrastructure PROBLEMS. Whenever there is either a heavy rain, heavy snow, or very cold weather, the TV channels are either unaccessible, or unwatchable. Time Warner came many many times, but has NEVER BEEN ABLE or willing to solve ...
Judy Groves
Reviews 1
We subscribe to TW for high speed internet and app...
We subscribe to TW for high speed internet and appreciated the limited TV we had for local and national news. We no longer get these channels. Thanks for nothing.
Melody Pchelins
Reviews 1
Like the service but terrible location for parking
Billiejo Fuller
Reviews 1
I wouldn't even give a one. I was lied to from the...
I wouldn't even give a one. I was lied to from the beginning. Was referred to risk management six months after service and made an agreement the rep made a mistake with a date. I called to correct this and she screamed at me telling me I don't make mistakes with names and dates this is my,job. Well ...
Kenneth L Dauria
Reviews 1
I did not have cable to my house and was 450 ft fr...
I did not have cable to my house and was 450 ft from the nearest drop, I got a call from their North Carolina center and they set up a buried installation(at no cost) came and did the work very professionally(thanks Steve) and I had cable and internet is 3 weeks. I found the service at the Ithaca lo...
Robert Horton
Reviews 1
Customer service was a joke, didnt have the phone ...
Customer service was a joke, didnt have the phone I wanted in stocks after being told it was and driving 50 min one way. Manager promised to call.me and set one aside when it came in then never did. When I went back, that's how I learned they got a phone in, customer service was a joke again, manage...
Sandra Greene
Reviews 1
Horrible Internet service. It's slow, it cuts out....
Horrible Internet service. It's slow, it cuts out. I have rebooted my system three times in a hour just so I could print out boarding passes. The connection was weak and continued to cut out. If there was no stars this is what I would give. Sometimes it's fine. Other times, just bad. Entirely too i...
Daniel Doirot
Reviews 1
Worst customer service on the planet, and I speak ...
Worst customer service on the planet, and I speak from almost 20 years experience with these people.
They feel like they have a monopoly here (do they ?) and act accordingly.
The next civil war in the US will be citizens against cable companies!
Mary Finn
Reviews 1
Internet often drops, had technicians come out clo...
Internet often drops, had technicians come out close to ten times. They just wanted to leave in ten minutes for a 2 hour slot. Did not want to change wires etc.
Robin Young
Reviews 1
Great services even though it's pricey
Vanessa Inman
Reviews 1
Very polite and very quick
Lynda Swafford
Reviews 1
This is the absolute worst Internet provider I hav...
This is the absolute worst Internet provider I have ever had. Workers are frequently outside working on the wires. The slightest wind, rain, or snow causes the Internet to go down. I work at home and rely on the Internet connection and I have experienced nothing but frustration.
xi ju
Reviews 1
after being hassled endlessly by TMC to switch (I ...
after being hassled endlessly by TMC to switch (I was using Verizon), pgetting annoying postal mail several time a week, usually disguised as something else, to my great annoyance, I started having problems with my VERIZON internet that Verizon couldn't fix - VERIZON recommended I switch internet pr...
Jyun-Jie Liao
Reviews 1
Stop calling me please!!!!! I'm not interested in ...
Stop calling me please!!!!! I'm not interested in your streaming service at all!!!!
David Bestys
Reviews 1
Major internet outage across the state.
Cheryl Presley
Reviews 1
Rude people
Jessica Zarkin Notni
Reviews 1
I've had good and bad experiences. Sometimes there...
I've had good and bad experiences. Sometimes there is a huge line and you have to wait for hours. Other times you're the only one there. While the staff is very friendly I do have to say that their internet service is terrible. My internet connection is extremely shaky and I lose my connection every...
Heath Phillips
Reviews 1
Wonderful employees who are willing to help you wi...
Wonderful employees who are willing to help you with whatever it is you need somethings are over priced but if you hit a deal then your good to go
Dennis Lamoree
Reviews 1
Not friendly at all
donna sears
Reviews 1
Do you realize you can not get your statement item...
Do you realize you can not get your statement itemized. your statement is in groups so you dont know what you are paying for your tv set line by line or phone or internet. nice and what about all the other charges 15.00 for taxes and surcharges. I wanted to see what I was paying because I wanted to ...
Dave Blanton
Reviews 1
Caveat emptor definitely applies to TWC. Constantl...
Caveat emptor definitely applies to TWC. Constantly monitor your billing and services. You may ...
have gone on a promotional package that since expired
be paying too much for what you get
be double billed for some services
not be getting what you're paying for (eg high speed internet)
be abl...
Fruit hat
Reviews 1
One of the rudest people I have ever had the displ...
One of the rudest people I have ever had the displeasure to talk to on the phone.
sherman Alvarez
Reviews 1
Can t live with internet working half the time. An...
Can t live with internet working half the time. And cuts out either randomly of it is on and off an repeat
Cosmo W.
Reviews 1
I want to play apex legends god dang it
Caretaker Cain
Reviews 1
Just moved to Ithaca and had Internet installed. M...
Just moved to Ithaca and had Internet installed. Mysterious outages lasting 1-3 hrs. every day interspersed by periods of super slow/narrow bandwidth even though I ordered and am paying for 20mbps. Thinking of getting someone else (is there anybody else?). I'm getting fed up already!
Joshua Springett
Reviews 1
DON'T BOTHER
DON'T BOTHER
Called about the internet connection constantly dropping out at random times. First person gave me the usual "unplug it, plug it back in" advice which didn't help.
Called back after the internet dropped again after less than 30 minutes from the previous call. Scheduled a tech to c...
Carmen Santiago
Reviews 1
too many ppl and they talk hurry up lol
Carmen santiago
Reviews 1
Good customer service
Michael Bashta
Reviews 1
Spectrum internet has frequent outages and slow se...
Spectrum internet has frequent outages and slow service.
Frances Klemm
Reviews 1
You guys suck. Since you took over the internet is...
You guys suck. Since you took over the internet is constantly going down. You would get zero stars if I could.
Hans Bump
Reviews 1
Received a promotional mailing from Spectrum. ( I ...
Received a promotional mailing from Spectrum. ( I have gotten the sam mailing aprox. 8 times so far) When I finally called the number listed to get details, the customer rep.would not give me an answer about what specific channels were included. ( I know it sounds incredible). I asked several times ...
Jessica Schrier
Reviews 1
Worst people out there. I had problems with the bi...
Worst people out there. I had problems with the bill. Getting charged repeatedly. This was two years ago. Service was cut off. My mother two years later goes and gets service for herself. Took three days to get everything connected. A week later she gets cut off. She calls to find out what happened....
Kerry Hart
Reviews 1
Time Warner was bad. ..Spectrum worse
Susan Anderson
Reviews 1
They turn off your cable box even if you owe $10.0...
They turn off your cable box even if you owe $10.00 witch I think is stupid
If you are on a fixed income they don't give a dam
Xander Jackson
Reviews 1
Frakkin monopoly. #NetNeutrality
Megan Pugh
Reviews 1
Terrible. I end up using phone to get internet in ...
Terrible. I end up using phone to get internet in a pinch - like now! I don't think I have another choice for internet but am looking into it. They say 100mbps but when I do a speed test I get between .8 and 2 mbps. I think the lack of competition is a big problem...if there were competition could t...
Scott Noren
Reviews 1
This location has very nice employees and so far n...
This location has very nice employees and so far never had any problems. The person on the phone from the 800 # this am calling on a past due balance was a snippy rude person and I could tell that they have a pretend professional demeanor that they were agonizingly struggling with not to be condesce...
Joshua Banks
Reviews 1
not impressed. I'm 30 minutes into trying get to g...
not impressed. I'm 30 minutes into trying get to get Internet service and so far I've been transfered 5 times. once to try and sell me additional crap I don't want and the rest because customer service is giving me the run around about having my own equipment. the sales lady was extremely pushy abou...
John Bakum
Reviews 1
My experience was different than most. I had what ...
My experience was different than most. I had what I thought would be a simple transaction: exchanging an old modem for a new one. I arrived at noon on a Thursday, there were three reps behind the counter and no line. So I was able to walk right up to Brian and he helped me. No upselling, just got me...
Rick Gun
Reviews 1
After literally 28 hrs on the phone trying to fix ...
After literally 28 hrs on the phone trying to fix issues with my account I had to travel an hr away to get it fixed. Thanks Nate Vandervort
Timothy Lenardo
Reviews 1
Really the worst company in the world with regards...
Really the worst company in the world with regards to customer service, quality of product, etc. It was close to impossible to cancel my service, and just now, a year and a half later, I get a call saying I owe $150 in equipment charges. It is truly impossible to rid your life of this company.
alton k
Reviews 1
The staff at this location did an excellent job
The staff at this location did an excellent job
Went to 5 different locations to get the phones
I was going to switch to t-mobile because spectrum had done a lousy job especially the location on Erie blvd in syracuse there asst.manager joseph Macdonald should be fired but Miriam at the ithacha loc...
Kyra Stephanoff
Reviews 1
Worst company around. They do not pick up the pho...
Worst company around. They do not pick up the phone when I call to ask about our non-existent cable TV service. They charge outrageous fees for slow internet. They are a monopoly where we live so what can we do?
Christopher Church
Reviews 1
This place is horrible. I actually produce a cable...
This place is horrible. I actually produce a cable access television show shown on channel 13. I signed up for service so I could watch my own show, as well as, my fellow producers shows. Instead of doing a proper installation, they just gave me the equipment, telling me that I could figure it all o...
Zac Alling
Reviews 1
Monthly service and equipment rental fees hiked wi...
Monthly service and equipment rental fees hiked without warning and it just keeps rising. I'm now paying $80.00 a month for 30Mbps which is often not even enough for three 20-something-year-olds living under one roof. This is 2016, everything relies on the internet and we're paying through the nose ...
JoRDan KEEBLE
Reviews 1
Been in twice always one person working a huge lin...
Been in twice always one person working a huge line helpful but you have to wait so long up the staff and it'll be great place
Lillian Sanchez
Reviews 1
Great customer service. I'm treated with great ser...
Great customer service. I'm treated with great service and respect.
Jerome Rotunda
Reviews 1
Good place if you have no other options they reall...
Good place if you have no other options they really push to upsell everything
Karen Sargent
Reviews 1
Phone service is not what I expected
Phone service is not what I expected
Waited for over 1hr
Edd Schneider
Reviews 1
I have told this company repeatedly I do not want ...
I have told this company repeatedly I do not want to buy cable television from them. They mail me endless junk mail with offers for cable, they called me three times in three days (sometimes as late at 9:00pm) to try and sell me their latest "deal". I know current customers are paying for all of the...
Melinda Privitera
Reviews 1
Waited 45 minutes for my turn because they only ha...
Waited 45 minutes for my turn because they only had one person helping at a "check out" and one person roaming to sell products and tell people to sign in. Apparently service is so slow you have the option of making a reservation. I had no way of knowing this was even an option. When it's my turn th...
Steve W
Reviews 1
I too, have had a wire sprawled out through my la...
I too, have had a wire sprawled out through my lawn. That was over a year ago after the install and said they were sending someone out to burry it.. yet, I was forced to pay installation and hookup fees. Talked 3 times to them about it and they still have done nothing..
barmayden AnneRose Blayk
Reviews 1
Overbooked, you MUST check in at front of store to...
Overbooked, you MUST check in at front of store to get on the Waiting List on big monitor at right BACK of store! NO COMFORTABLE SEATS!, but they played Green Day on the stereo during the huge long wait, so there's that! But?
WHY IS MY ADDRESS LINKED TO 1658 TRUMANSBURG RD, THE "Route 96 Self-Sto...
League of Kumdie
Reviews 1
Terrible. Just moved about a week ago and Monday w...
Terrible. Just moved about a week ago and Monday we setup a self installation kit . Little did we know it didn t come with a router so when we installed it we couldn t even use the internet... I called spectrum, and reasoned with them and they said they would ship a router to our house and it would...
Jared Linn
Reviews 1
Awful, the price just goes up and up for the same ...
Awful, the price just goes up and up for the same service. My cable never even worked, have to watch tv via the app. Must be nice to be a monopoly.
Michiel Hollister
Reviews 1
Spectrum (previously Time Warner) Is literally one...
Spectrum (previously Time Warner) Is literally one of the worst companies to deal with. A single phone call about your internet will turn into a 2 hour call where they discover a horrible error in there system they made months ago, transfer you to 5 different departments and leave you to explore you...
Allie Kwasnik
Reviews 1
If I could give half a star, that'd be generous. M...
If I could give half a star, that'd be generous. My appointment was, at first, re-scheduled several times. On the day the worker was due, he was close to 3 hours late with the excuse "stuff comes up." As I had to leave for work, he guaranteed a reschedule promptly the morning after with a confirmati...
Laurie Tottey
Reviews 1
Its Spectrum. Over priced on everything. This tim...
Its Spectrum. Over priced on everything. This time the employees were rude. I truly dislike Spectrum and it's the only place for cable in this area.
Vanessa Anne
Reviews 1
Adequate service upon sign up, but it is next to i...
Adequate service upon sign up, but it is next to impossible to pay a bill! Online, on phone, in person.... they always have a problem. Meanwhile I keep getting bills saying I am behind but they won't accept payment or their system is down etc. They don't even seem to actually be Spectrum - I think...
James Holman
Reviews 1
SIGNED UP FOR UNLIMITED MOBILE, TOOK OVER AN HOUR ...
SIGNED UP FOR UNLIMITED MOBILE, TOOK OVER AN HOUR FOR CLUELESS EMPLOYEE TO GET ME SETUP, THEN MY MONTHLY BILL WAS $500 AND SPECTRUM SAID I WASNT ON UNLIMITED DATA AND REFUSED TO REFUND MY MONEY. THEY REFUSE TO GIVE YOU CUSTOMER SERVICE IN PERSON AND MAKE YOU CALL A NUMBER SO THEY DONT ACTUALLY HA...
Android Guy
Reviews 1
The service was faster and more reliable when it w...
The service was faster and more reliable when it was Time Warner Cable. The promise of "faster speed and better reliability" was nothing but a hoax. Interestingly, they now offer a faster speed plan at a premium cost. What we should have gotten to begin with.
Chip Hughes
Reviews 1
If there were a way to give this store zero stars,...
If there were a way to give this store zero stars, I would. Absolutely rude, mendacious, condescending and useless service ...and my issue was one that Spectrum Mobile both caused...then couldn t fix...then refused to fix. I m now at eight days with no business phone, people in the community think ...
Carol Mitchell
Reviews 1
Raise price again and long line
E Mitchell
Reviews 1
We've had cable service with TWC here in Ithaca fo...
We've had cable service with TWC here in Ithaca for 16 years. Last week (Tuesday) a branch took down our cable line. TWC apparently outsources all of it's telephone support to another country. We were told 3 to 5 days, then on another call, 5 -10 days, then on another call that it would be fixed t...
Saulsbury.
Reviews 1
Garbage. They shut down their service to schedule ...
Garbage. They shut down their service to schedule technicians.
Tara Clark
Reviews 1
These ppl sucks big time I have been after them fo...
These ppl sucks big time I have been after them for about 5 months now to get my bill right and every time they say it's fixed it never is about to change to dish at least they don't charge for bs u don't want
Jack Earls
Reviews 1
I rarely get speeds close to what I pay for. The i...
I rarely get speeds close to what I pay for. The internet speed is so bad that I can barely even load the page to run a speed test. I've called customer service multiple times to get my speeds fixed and they always fix it for like 10 minutes and then it gets back to the low speeds that I wanted fixe...
John Hatfield
Reviews 1
Lost a lot of clients due to dropped calls and tec...
Lost a lot of clients due to dropped calls and technical issues on their end. Wish TWC still ran things.
Mrs. G.
Reviews 1
May the CEOs and their lackies all rot in the unde...
May the CEOs and their lackies all rot in the underworld...
Lyndsey Williams
Reviews 1
I have had a very difficult time with this company...
I have had a very difficult time with this company in the past in the store with issues on trying to change a service and they made it impossible and gave me an attitude (except the worker who came to turn on our wifi - he was great!). Then today I went in to switch my router and the guy took the wh...
ryan allen
Reviews 1
Can I give zero stars? Over priced, terrible custo...
Can I give zero stars? Over priced, terrible customer service and internet that cuts out all the tine.
Volina
Reviews 1
Sat on hold for 10 minutes twice just for the call...
Sat on hold for 10 minutes twice just for the call to drop both times at exactly 10 minutes?!
Mar Z
Reviews 1
If I could give 0 stars I would. I have had my int...
If I could give 0 stars I would. I have had my internet for not even a week and the modem resets itself constantly making the internet I am paying for useless. Do they not test their products before giving them to the customers? I am now waiting to get a new one. If this one doesn't work I'm just go...
Keeley MacNeill
Reviews 1
Terrible company... Bleeds you dry with hidden cos...
Terrible company... Bleeds you dry with hidden costs, customer service never available. Am currently in line in their office with 12 other people to see one clerk that's loudly chewing out the customer who is with her.
Brenda Lapp
Reviews 1
It is easy to connect to their public wifi. It's b...
It is easy to connect to their public wifi. It's been very helpful during COVID-19 while I have been working from home. It's helped me stay under the data cap of my mobile phone provider. I just wish they would extend their coverage so purchasing TV/Internet at my home was an option. While some busi...
ELeightyfour fan
Reviews 1
Not a pleasant experience with services at this of...
Not a pleasant experience with services at this office and the overall ISP options available in Ithaca. Unfortunately, I've been here a few times because there are not many viable ISP options available; hopefully Verizon and others can get it together and provide competition/alternatives.
She wa...
fish kind
Reviews 1
Not once have I felt welcome in this store... very...
Not once have I felt welcome in this store... very disengaged and unhelpful staff. I have had the same negative experiences with many different agents.
The worst is this one agent named Corey who for some reason was very hostile and condescending and even questioned how I signed by signature!! (I...
Bad Shoe
Reviews 1
The lady was very nice. I was told via spectrum 18...
The lady was very nice. I was told via spectrum 1800 that I can get a new phone. When i arrived in Ithaca this lady helped me understand everything. I appreciated that cause spectrum definitely gave me the run around
Alec Mitchell
Reviews 1
If Time Warner Cable were a table, it would have n...
If Time Warner Cable were a table, it would have no legs to stand upon and no surface to write upon. In fact it would be more useless than air as the word is a whole lot shorter to say.
Todd Howell
Reviews 1
One of the worst services I pay for. They should r...
One of the worst services I pay for. They should reimburse customers for all of the time their service does not work.
Trisha Bailey
Reviews 1
If you're a new customer you can get a mobile phon...
If you're a new customer you can get a mobile phone in store but if you already have a phone you have to order online or by phone and it takes 3-5 days to get to you!!!
Barbara Stamp
Reviews 1
Exceptional service!
Lesa Grover
Reviews 1
Would have been better if they weren't having so m...
Would have been better if they weren't having so many issues with stupid stuff so I wasn't able to get the phone I wanted
Clarence Owens
Reviews 1
Good
Andre Fraissinet
Reviews 1
Fast cheap good service
Sheridan Tekosky
Reviews 1
Worst service...They don't seem to care about cust...
Worst service...They don't seem to care about customer satisfaction.
Janice Levy
Reviews 1
Last evening while waiting up to three minutes to ...
Last evening while waiting up to three minutes to get connected to the URL I was searching, I decided to run a "speed test." Mind you, I have "TURBO" service and am supposed to have download speeds of 30 or better. The test "timed out" (meaning, I presume it was unable to connect) several times befo...
Barry Ko
Reviews 1
This company is a total scam.
This company is a total scam.
Setting up a new service with this company, either in store or over the phone , you will be notified that the lowest possible offer you will get today is some insane ripped off of $80/ month. And after some diligent mouse-clicking and meticulous researching, the sal...
MIlo Coyote
Reviews 1
No need to repeat what has been said by everyone e...
No need to repeat what has been said by everyone else, this place deserves less than the current 2/5 stars.
Ryan H.
Reviews 1
I would give zero stars if I could. OVERCHARGING U...
I would give zero stars if I could. OVERCHARGING US WITHOUT ANY NOTICE. Horrible, awful, no good, corrupt company. So happy they are almost out of NYS. Just the worst - goodbye!
John Sullivan
Reviews 1
Let me add to this company's pile of sh***y review...
Let me add to this company's pile of sh***y reviews. I didn't think it could get worse after TW cable, then came along SPUTUM, err SPECTRUM. All I need/want is internet in my mobile home in Varna. For a long time with TW I was able to pay $35/mo for 30 MB/s download...a special offer I had to renew ...