ELeightyfour fan

Review of WARNER CABLE/Ithaca

Not a pleasant experience with services at this of...

Not a pleasant experience with services at this office and the overall ISP options available in Ithaca. Unfortunately, I've been here a few times because there are not many viable ISP options available; hopefully Verizon and others can get it together and provide competition/alternatives.

She was clearly over-worked; there was not much support from staff which also reflects how poorly this office is being managed.

1. while returning a cable modem, the TW woman threw the device and accessories onto the floor 6 feet behind her. I thought maybe these were going to be destroyed anyway so it wouldn't matter. I was incorrect; they hand these out to new customers.

2. in another instance, i stopped by to pick up a cable modem. TW used to provide a nice box with everything you could need to get started on installing the cable modem at home (extra long coax, splitter, etc). This is no longer the case. I got an old modem that looked like it had been thrown around. I politely requested extra parts that should have been included. She didn't comprehend my needs. She was unwilling to provide accessories so I had to buy them on my own. There was no point in arguing with her for something that was just $6 at the nearest electronics store. Plus, there were 10 people behind me who have been waiting for service from an office that just had one person working: highly disliked (borderline hated this experience)

In summary, this office is poorly managed, had an overworked customer rep. who clearly lacks customer service skills. Too bad you, as an ISP customer don't have much of a choice. Hopefully by the time you read this, there will be other options available.