Terrible. Just moved about a week ago and Monday w...

Terrible. Just moved about a week ago and Monday we setup a self installation kit . Little did we know it didn t come with a router so when we installed it we couldn t even use the internet... I called spectrum, and reasoned with them and they said they would ship a router to our house and it would arrive 2 days from Monday. But after the caller said that even when we get the router we cannot use spectrum until a tech comes out because the apartment we live in hasn t used spectrum since 2013. We scheduled an appointment for them to come Friday (today) between 5-6pm. Well, after 6pm passed still no technician! We called spectrum and they said they are on they re way once finished with there other appointment and will call us when on their way. 7pm passed.... 8pm passed... 8:30pm passed. Still NO TECHNICIAN. We decided to call again, and they rescheduled our appointment without us even knowing or asking, and they said they will start billing us July 7th. Even though we signed up for the first month free . I m absolutely angered and disgusted with the lack of customer service and communication with this company.