I stopped into Spectrum's new location in Ithaca, ...

I stopped into Spectrum's new location in Ithaca, NY to inquire about pricing of different options to our service. I was greeted and assisted by Sydney. She was rude, arrogant and demeaning, and gave me incorrect information regarding our current service. I then called Spectrum and was assisted by someone who was very helpful and able to provide me with several different options at lower prices for our service.