We've had cable service with TWC here in Ithaca fo...

We've had cable service with TWC here in Ithaca for 16 years. Last week (Tuesday) a branch took down our cable line. TWC apparently outsources all of it's telephone support to another country. We were told 3 to 5 days, then on another call, 5 -10 days, then on another call that it would be fixed that following day. I then went that morning to the local office to confirm. They confirmed it would be fixed that day. Near the end of the day, a worker showed up prepared to "bury our cable", which was not the repair we needed. He said he wasn't able to hang our cable, so he left. I went back to TWC office, they told me they would "rush" our repair. No one came, no one came Saturday. Just got an automated call from them, it would be fixed tomorrow (one week from when it went down). We're signing up with Direct tv. We were also told by TWC that our repair was a "free call", so really, it wasn't a priority... Nice....