Purolator Inc.

2.1 · 187 reviews
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Ang D
Reviews 1
2020-09-26 18:08

I ve had good experiences in the past but the one ...

I ve had good experiences in the past but the one I had today really made me dissatisfied.
I went to pick up a parcel that I got a phone call for, I go up to the register and the lady asks me for the tracking number and ID - I pick up a parcel I wasnt expecting. I ask her if she can search and look...

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Nse Ekong
Reviews 1
2020-09-23 23:16

This is the worst shipping company that I've ever ...

This is the worst shipping company that I've ever dealt with. Their drivers simply don't care and won't honour the shipping times even when you pay extra to get an item shipped quickly.

I ordered an item from Amazon that I absolutely needed before the weekend so I chose 1 day shipping. On Friday ...

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Milan Patel
Reviews 1
2020-09-20 18:42

Terrible Terrible Terrible!!!

Terrible Terrible Terrible!!!
why am i not even surprised a bit about their "POOR OF ALL" customer service!!!
like find me one happy customer of yours?????????
I am writing this review just so companies and people out their can know how terrible and disappointing Purolator services are.This is no...

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Avery Coates
Reviews 1
2020-09-06 17:45

where to start, we own a business and have deliver...

where to start, we own a business and have deliveries by several different companies, and Purolator is the worst both at the door and after service. Fragile and temp control means just that, not leave it outside in a snow bank with no knock or phone call which was clearly marked on top of box. when...

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Samantha R.
Reviews 1
2020-09-06 17:42

I work for a company that orders extremely time se...

I work for a company that orders extremely time sensitive products on an almost daily basis. Almost at least once a week lately, they have put our products out for delivery on the wrong truck. This is extremely frustrating because we pay a lot of money to have things delivered in a timely manner b...

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Kellen Rock
Reviews 1
2020-09-06 12:58

Terrible experience, the worst ordeal I've ever ha...

Terrible experience, the worst ordeal I've ever had dealing with a shipping company. I had two separate packages from two different companies coming to me in the same week. For the first package, I was not home so the delivery person left a notice on my door, as expected. It stated that I could c...

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Izzat Attar
Reviews 1
2020-09-05 18:00

I f****** hate this company. I've had 3 terrible e...

I f****** hate this company. I've had 3 terrible experiences in a row. Customer service is awful and was extremely rude. When you call to resolve something and attempt to reschedule, nothing goes through and you get a call 2 days later warning you that your parcel will be sent back. I'm livid. By fa...

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michael miller
Reviews 1
2020-09-03 00:45

Worst shipping company to deal with. Ordered a par...

Worst shipping company to deal with. Ordered a part for my car that I needed to get it driving again. Part was scheduled for October 21 never showed up. checked tracking info next day and said tracking info unavailable. Called and was told they were unable to find it. Took them just about a week to...

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Shawn Coleman
Reviews 1
2020-09-01 10:47

Easily the worst delivery company in Regina for co...

Easily the worst delivery company in Regina for couriers(presumably all of Canada). I've been lied to multiple times, have had many orders delayed multiple times(even after already being "on vehicle for delivery"). If you order something via Purolator, expect it to be late.

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Simon Fuh
Reviews 1
2020-08-20 11:47

Easily the worst shipping company I have ever used...

Easily the worst shipping company I have ever used. There were a number of discrepancies calculated for our shipment, and we were overcharged by at least double. Our client on the other end was verbally harassed by a Purolator delivery driver, and our complaints regarding the price of our shipment, ...

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ZIAD ALHUSSEINI
Reviews 1
2020-08-17 18:27

As previous reviews mentioned. Purolator delivery ...

As previous reviews mentioned. Purolator delivery persons don't call or knock your door or do anything, even they didn't leave us a pick up notice, which means they didn't come to our address. All what they did, they called my wife and told her that she has a parcel to pick up from their office in R...

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Lindsay Polowich
Reviews 1
2020-08-13 07:24

I saw some bad reviews on here so I thought it was...

I saw some bad reviews on here so I thought it was important to post my decent experience. I had a package come in and of course I missed the delivery since I was at work. But then I contacted them and they explained how I was able to assign someone to pick it up at the designated time and place on ...

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Preety Kaur
Reviews 1
2020-08-12 03:53

Worst , they left my hubby's birthday gift on the ...

Worst , they left my hubby's birthday gift on the door , in spite of paying them fast delivery charges, and the box was opened, thank goodness, nothing was stolen but there were full chances of things getting stolen, so irresponsible, when asked to customer service, they explained that some drivers ...

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Julie W
Reviews 1
2020-08-10 09:29

This is by far the worst courier in Canada. Even i...

This is by far the worst courier in Canada. Even in major cities their residential pick up points are few and far between. Their drivers rarely leave pick up cards and when they screw up and their deliveries are redirected it takes them two days to redeliver the package instead of the one day they p...

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Ciprian Catusanu
Reviews 1
2020-08-09 21:40

I give it three star just because the manager was ...

I give it three star just because the manager was professional but the quality of their service isn't great. Not that Canada Post is any better.
The delivery guy put the wrong date on the delivery notice and obviously the package wasn't at the office so I had to come back later. It was a pain drivi...

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Joby Warner
Reviews 1
2020-08-08 11:38

I was waiting for a package and it arrived while I...

I was waiting for a package and it arrived while I was out of town. I recieved 2 voicemail messages to remind me to pick up my package before it was sent back. When I went in to pick up my package at purolator the lady at the counter was so friendly and helpful. I wish I had caught her name so I cou...

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Davinder Singh
Reviews 1
2020-08-06 13:19

This is the first time ever I am giving someone ne...

This is the first time ever I am giving someone negative review. I just want to let other fellow customers know that please don't use their services. During the pick up the driver lied that he came to my address 3 times but he didn't even come once. I had to go to Staples to ship the package. And in...

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Cathy C
Reviews 1
2020-08-04 19:04

Wish I could give a lower rating. Incredibly poor ...

Wish I could give a lower rating. Incredibly poor service. Some drivers don't even try to deliver but say that an attempt was made. Then we spend hours on the phone trying to get a hold of someone to hold for pick up. Only to be told it is on the truck again and another day is gone. Customer service...

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Tatang Onyok
Reviews 1
2020-07-27 02:13

EVERYTHING HAS BEEN SAID ALREADY. TRUTH OF THE MAT...

EVERYTHING HAS BEEN SAID ALREADY. TRUTH OF THE MATTER IS NO MATTER WHAT WE POST HERE OR SAY THIS COMPANY WILL NOT LISTEN. THEY GOT OUR MONEY ALREADY AND WE NEED TO FOLLOW THEIR RULES. WHO ARE WE? WE ARE JUST AN ORDINARY CUSTOMER. THE LIFELINE OF THEIR BUSINESS. THE GREATEST ADVERTISERS OF THEIR COM...

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some guy
Reviews 1
2020-07-22 23:17

Ordered from ladysmith, Bc. To Regina sask.

Ordered from ladysmith, Bc. To Regina sask.
Took 2 business days to receive as promised. Would use service again. Don't let the low rating fool you as they are just people that ordered to late or are to impatient.

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Joe P
Reviews 1
2020-07-19 20:41

For the love of God why don't you have adhesive ta...

For the love of God why don't you have adhesive tags for apartments? I had a package sent back to sender because I had no idea they'd tried to deliver it. They also didn't call me to tell me they tried. I've also been home 3 of the 4 times I've been expecting something via purolator but surprise sur...

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Muhammad Rehman
Reviews 1
2020-07-18 16:25

Most awful delivery service I've ever experienced....

Most awful delivery service I've ever experienced. Constantly kept on saying they weren't able to finish the delivery rounds and that my package would be coming next day. However, every time the next day it would be the same story. Will not be using their service ever again even if that means I have...

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Oleg Medvedenko
Reviews 1
2020-07-13 13:41

This is the worst delivery company in North Americ...

This is the worst delivery company in North America, sometimes the drivers don't even attempt to deliver the package, but they mark " delivery attempted ". And when I called to customer service, they yelled on me, blaming me that buzzer doesn't work. Stay away from Purolator if you can.

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Dan Gould
Reviews 1
2020-07-11 20:50

Bullllllll shhiit. I was watching all morning for ...

Bullllllll shhiit. I was watching all morning for my package. Sitting by the window. And didnt get a door knocker or anything. Now i have to wait until he gets back to the main warehouse to pick it up. Must have been the fastest drive by delivery ever. Hate this company. Not the first bad experience...

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Temitope kalejaiye
Reviews 1
2020-07-06 01:03

This is the worst courier service I have ever used...

This is the worst courier service I have ever used. I sent 2 boxes of foodstuff from Regina, Canada to my brother at Kodiak Alaska, USA. It was supposed to be a 1-day transit delivery. One box was delivered in 2 days and the other box has not been delivered in more than 3wks. I keep calling to find ...

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Ferry Martinez
Reviews 1
2020-07-05 05:32

I won't even give one star but for the review I ha...

I won't even give one star but for the review I had to I order some stuff and they send it by purolator after waiting for few day I checked my parcle tracker which stated it was delivered to my place but I didnt received any package after calling I was told over and over that if the package didn't n...

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Kyra Hill
Reviews 1
2020-07-03 06:31

This is the second time I've used purolater. It's ...

This is the second time I've used purolater. It's also the second time I've had to pick up my package. Last time the customer service was less than superb, i can only hope i have a better experiance picking up this time around. Both packages were supposed to be home delivery. Amazon and Canada post ...

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Manali Gaikwad
Reviews 1
2020-06-28 14:47

They tried to deliver my courier..they missed me.....

They tried to deliver my courier..they missed me.. I didn't even got pickup note! When I traced it online then I came to know that they attempted delivery.. when I requested to redeliver it they said its not possible you have to pickup from our office ( outskirts of city). Pathetic service

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lonedraak
Reviews 1
2020-06-23 20:51

Terrible, tracking says they tried to deliever I g...

Terrible, tracking says they tried to deliever I got no door notice it knock or anything got a call 3 days later saying I have 2 days to pick it up horrible but that's what you get no matter where you go in Regina

2nd time i got something, i just got a call from a rude woman asking if i was still...

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Stewart Evans
Reviews 1
2020-06-18 12:31

Ordered like everyone else, and a delivery was "at...

Ordered like everyone else, and a delivery was "attempted" yet the people who were home at the time, and were actively waiting for the package didn't hear a knock. I usually would be suspicious about how attentive the people waiting were, but then it happened a second time, and seems to be a consta...

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Its Me Moe
Reviews 1
2020-06-18 12:04

Rude front desk staff and were offended even when ...

Rude front desk staff and were offended even when I say good morning ??????
I will not recomend this location or service to my bussness or freinds .... I will do my best not to deal with this office.... I am willing to pay extra money with any other courier but NOT this Purolator office....I will n...

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jessie howie
Reviews 1
2020-06-17 14:00

No way of contacting the depot to arrange a simple...

No way of contacting the depot to arrange a simple pick up. Not delivering packages when other company's are like canada post. Was told I was going to get a phone call telling me about my package. Paid extra for fast shipping which turned out to be way late... In my opinion no excuses. You're job is...

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najia hossain
Reviews 1
2020-06-13 22:16

All the managers are not same. There is always a s...

All the managers are not same. There is always a solution for every problems. I offered a lot of solutions. At least one should be suitable for both Puralator and mine. Finally my case went to a big heart, more accommodating manager and resolved it. Thanks.

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Hez Federuik
Reviews 1
2020-06-13 04:12

This is the worst level of service that I have eve...

This is the worst level of service that I have ever experienced from a courier. I witnessed their worker leaving a parcel on my doorstep without waiting so much as a few seconds to see if anyone was home. In stark comparison, I've received packages from Canada Post, and they've waited for me to answ...

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Joanne Verbeek
Reviews 1
2020-06-11 19:35

2 attempted deliveries. Nobody home, they say. Tod...

2 attempted deliveries. Nobody home, they say. Today's attempted delivery,they say no
one was home, but yet someone was home.Nobody ring or buzz the apt.
Get them to redirect,they say no such address. Worst courier for residential deliveries.

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Darcy Donovan
Reviews 1
2020-06-10 06:09

Absolutely HORRIBLE! Never ever use the Regina Pu...

Absolutely HORRIBLE! Never ever use the Regina Purolator depot. They say they deliver the goods when they don't. And then when you phone to find out where your package is, you get the runaround. Never ever ever use this company.

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Stuart Gregory
Reviews 1
2020-06-09 16:21

I have had several items shipped to my home. All ...

I have had several items shipped to my home. All items shipped through UPS were delivered promptly and usually ahead of schedule. Purolator have yet to actually deliver, they suck big time. The latest fiasco is, attempted delivery - pickup details left. There is no delivery notice. There websit...

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Heather Deck
Reviews 1
2020-05-27 22:22

Called 4 times to pay and change delivery address ...

Called 4 times to pay and change delivery address as does not ship to PO Box
still waiting - today will be 6th day
need before Christmas
should have been delivered by now
tried to call and leave payment info but said would be called Fri then Mon and now waiting.........
keep getting emails sayi...

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Michelle Goetzinger
Reviews 1
2020-05-26 10:57

Directed to the customer service department on the...

Directed to the customer service department on the phone....They don't even deserve 1 star but have to leave at least that to be able to post. The guy a spoke to was beyond rude and lied to me. Told me that they tried to call me to correct my shipping address before returning my parcel to the send...

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abhishek regalla
Reviews 1
2020-05-23 16:43

I have ordered several items shipped by Amazon via...

I have ordered several items shipped by Amazon via Purolator.. Everytime the delivery reaches the city on time and from there it gets delayed by 2 sometimes 3 days to be delivered home.. they say address is incorrect. I don't know if the driver even attempts the delivery. May be easiest way is to es...

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George Tsiklis
Reviews 1
2020-05-23 09:12

I was told delivery was attempted but since I live...

I was told delivery was attempted but since I live in an apartment they don't leave a slip because "that's not secure." Every other courier (and Canada Post) leave a slip. Plus the driver never bothered to call the apartment buzzer where he would have found me or at least leave a message. All I rece...

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jade miller
Reviews 1
2020-05-21 04:02

wayfair said my cat tree would be here today but p...

wayfair said my cat tree would be here today but puralators website said different I took a look at the reviews and seeing how there is nothing positive I figured I d call and goes to show they lost my package in transit. Plain and simple just shut the place down over all does everyone a favour.

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Eltyboy Farmer
Reviews 1
2020-05-16 14:36

Terrible website for a first time user, quirky thi...

Terrible website for a first time user, quirky things that would never be apparent unless you were shipping something everyday. Finally with 3 or 4 calls to the help line, got the shipment charged to my credit card. Shipment created on April 7th, says shipping label created, one week later no upda...

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Eternally Hers
Reviews 1
2020-05-15 01:01

I ordered twice from Newegg and they ship there st...

I ordered twice from Newegg and they ship there stuff through Purolator. The first time was a computer case with fans. The Rosewill Thor V2 to be specific. I was waiting around the house all day by the front window and no one showed up. I went to check the computer to track my order and it said that...

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Candice Armstrong
Reviews 1
2020-05-13 13:25

I was anticipating a delivery of a large parcel (3...

I was anticipating a delivery of a large parcel (30lbs, very large box) that was being shipped by Purolator. The day of the delivery I was at work, but my boyfriend was home to sign for it. We didn't know when the delivery would actually be, and he was getting antsy to leave the house and pick up co...

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Betty n Ray Samson
Reviews 1
2020-05-12 15:49

Voicemail was left that a delivery attempt was mad...

Voicemail was left that a delivery attempt was made 5 days prior (no indication to me), I had until next day to pick up or box would be returned. After two attempts to call (15 mins. on hold-hung up) managed to speak with someone with online chat. Next day met driver at door to put my box inside the...

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Renae Bradley
Reviews 1
2020-05-11 21:29

Customer service at this location is alright but p...

Customer service at this location is alright but purolator is terrible. I saw them come to deliver our package, walk up the street, get back in the truck and drive away. Checked status and minutes later said address wrong. We have large house numbers

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Benn Birch
Reviews 1
2020-05-03 04:07

Picked up a package and although there was a bit o...

Picked up a package and although there was a bit of a wait it was my fault for not realizing my package was still on the driver's truck. The staff called to the driver to find out when he would be back at the depot. Turned out that he was almost there so I waited for him. Very good to see people sti...

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