Voicemail was left that a delivery attempt was mad...

Voicemail was left that a delivery attempt was made 5 days prior (no indication to me), I had until next day to pick up or box would be returned. After two attempts to call (15 mins. on hold-hung up) managed to speak with someone with online chat. Next day met driver at door to put my box inside the delivered box to be returned but had no tape (just moved here) Driver said all I need is in the box to give a call to be picked up. WOW!! Real company guy he was....NOT! Personally will never use this aweful service.