This is the worst courier service I have ever used...

This is the worst courier service I have ever used. I sent 2 boxes of foodstuff from Regina, Canada to my brother at Kodiak Alaska, USA. It was supposed to be a 1-day transit delivery. One box was delivered in 2 days and the other box has not been delivered in more than 3wks. I keep calling to find out what s going on. Customer service is horrible. They talk to you as if they are doing you a favour, very unfriendly. After calling several times, I was given a UPS tracking number and that I am to pay $25. I told them once it s been delivered my brother will pay. Over 3wks I still not delivered and now they are asking me what I want to do with my stuff, and that custom could not clear it???? Hmmm so where did the $25 custom fee come from if it has not been cleared???? I spent over $500 to be precise $595.72 to send. Please do not use purolator if you want a reliable courier pls better use UPS. If I had known I would of just used UPS. If I knew purolator was still going to change to UPS in order for my stuff to be delivered.