This is the second time I've used purolater. It's ...

This is the second time I've used purolater. It's also the second time I've had to pick up my package. Last time the customer service was less than superb, i can only hope i have a better experiance picking up this time around. Both packages were supposed to be home delivery. Amazon and Canada post never seem to have a problem delivering to my door but purolater always does. Not to meantion having to wait on hold for nearly 10 minutes just to speak to someone. If I have other options of delivery will definitely not choose purolator again.