George Tsiklis

Review of Purolator Inc.

I was told delivery was attempted but since I live...

I was told delivery was attempted but since I live in an apartment they don't leave a slip because "that's not secure." Every other courier (and Canada Post) leave a slip. Plus the driver never bothered to call the apartment buzzer where he would have found me or at least leave a message. All I received was an automated message. I don't mind picking up at their offices, but my experience with their front office person was less than stellar - wouldn't last a day in a customer service position at most firms. Bonus: As I sit in their parking lot writing this, a client pulls up next to me and starts telling me (unsolicited) their story of Purolator, the worst customer service ever, "they are always right and the customer is always wrong."