Terrible website for a first time user, quirky thi...

Terrible website for a first time user, quirky things that would never be apparent unless you were shipping something everyday. Finally with 3 or 4 calls to the help line, got the shipment charged to my credit card. Shipment created on April 7th, says shipping label created, one week later no update on the website tracking number indicating any other activity, I am left wondering if my valuable package is lost, or if there was some other stupid thing that I did wrong and now my package/shipment is in limbo. Next time I would consider flying out to Edmonton to pickup my package on my own, or try a competitor company that might have a real person to talk to.