Absolutely amazing service! I dealt with Ursula and she went above and beyond with customer service. I drove up from Buffalo because other dealers quoted me more than double the price I payed here. I dropped my car off in the morning, was given a loaner and had my vehicle ready for me by lunch. I ...
My husband and I just bought a new NX 300 F Sport from Trina. She was a pleasure to work with. She walked us through all the features in the showroom and on the test drive. She is very friendly and professional and knows her stuff.
We were treated very well and enjoyed working with Dustin an...
Just had my new Lexus RX350 delivered to my home. Bilal was amazing throughout the car buying process. Bilal drove to my house twice once for a test drive and again for delivery as I was unable to come in to the dealership. Very happy with the price and service.
Have just completed a very professional purchase experience with Trina Asselin for a new Lexus.
Throughout the entire process Trina was engaging, knowledgeable and receptive to all my needs.
There is no doubt that she be considered the benchmark for customer satisfaction and true quality salesmans...
We recently purchased a previously owned Lexus ES 350 frpm Performance Lexus,and was pleasantly surprised by the manner in which we were treated. Troy met us with a big friendly smile and drove us around and explained all the salient features of the vehicle, got both my wife and myself a nice cup of...
Our recent Lexus vehicle purchase went very smooth and was pleasurable, thanks to Trina. She was very helpful and knowledgeable along with the rest of the staff. Phone calls and emails were returned promptly by Trina , Mitch and Olivia. We look forward to dealing with this group once again in ...
Performance Lexus is a phenomenal organization.
Their attention to detail and the customer experience they deliver is extraordinary. This organization is highly recommended and I will buy my next car from them.
Special thanks and recognition to the superb service and experience provided by Marina,...
I was looking for specific car and contacted a few dealers. I run the business and do not have time to "play games". I was informed buyer and Performance Lexus, specifically Ralph, and Andrew made my decision very easy, with no pressure nor commitment and most important they were straight forward....
**Update**
I just received my second vehicle from Trina and yet again amazing service with all questions or concerns answered. If you are ever looking for a Lexus vehicle and want someone amazing and who knows their Lexus cars, Trina is the one.
P.S.
Seems I cannot add a new review so I updated...
I had the pleasure of dealing with Trina Asselin when I purchased my Lexus. She was thorough and very professional in dealing with me. This made my experience extremely positive and would recommend this dealership to anyone looking to purchase a Lexus.
Customer service was very polite and flexible. Trina Asselin was great. I was not able to buy a vehicle but I will definitely return.
We recently bought a certified used car from Performance Lexus and we were extremely happy and satisfied with the whole experience from Start to Finish as Trina and Dustin went above and beyond in every aspect. Our next car will definitely be from Performance Lexus (Was worth driving all the way fro...
My wife and I recently purchased a car from this showroom and what an experience. We initially dealt with Trina Asselin negotiating a car price, her promptness, respect and ethics was portrayed at such a high caliber throughout our entire dealing that it truly showed a great customer centric experie...
I wanted to thank Trina Asselin for her dedication and professional attitude when I was looking for a new vehicle. She was receptive to my questions and follow up with a quote within a 24 hour period. Needless to say, I purchased my new lexus from Trina. The description was flawless and prompt. . Th...
My girlfriend and I went out with the intent to test drive many different vehicles at many different dealerships but after meeting Trina and taking an RX 350 F Sport out, we didn't have to look any further. Trina is very friendly, pleasant, knowledgeable and efficient on everything she says and does...
I just bought my new 2017 Lexus IS 300 and I could not be happier!! I purchased my car through Steve who was an absolute delight to work with. I would buy a car from him a million times over!!! He walked me through every step of the buying process and was incredibly honest and dedicated when selling...
Had an absolutely awesome experience with Trina at Performance Lexus. Prompt replies to correspondence, no pressure during our visit, and a very straight forward sales experience. Highly recommended.
Trina and Mark were very helpful and accommodating. Helped me get into the vehicle of my dreams. Wonderful service.
We walked in and Trina didn't hesitate whatsoever to get us into the RC300 for a test drive. Her professionalism and expertise came through, I never felt pressured in any way and really appreciated her no-nonsense attitude. I would definitely recommend Trina to anyone looking to buy or lease a Lexus...
I just wanted to thank the amazing team at Performance Lexus for providing exceptional, easy and such friendly service. I live in the GTA and had hoped it would be worth my trip out for my car search... That it was! Thank you Steven Andrews, Linh Ngo and Dave for helping me walk out with my vehicle ...
My wife and I knew what we were looking for and ended up at Performance Toyota. We dealt with Jeremy Davies who was really great. He is was knowledgeable on any questions that we had, conducted himself in a very professional yet casual way and we would not hesitate to recommend dealing with Jeremy...
I just bought a 2016 Lexus IS300 from this dealership with the help of the lovely Trina Asselin to assist with all of my questions and/or concerns! This was my first time buying a car and Trina made this experience a truly great and stress free one due to her professional yet very friendly personali...
Thank you to Trina in sales , Dustin the manager , and even Olivia in finance. From start to finish (full pun intended) All did a great job and stood by my side closely ,following up with me whenever receiving an answer. Love my new rc350 ! Lexus 4 life !
Took my 2016 RX 350 f sport in for its 16,000kms service..oil change, tire rotation and Inspection. Car was in the dealership for less than 35 minutes with a invoice of over $240.00 dollars.
I called two other dealers and was informed that the 16,000km service should take approx 2 hours as there is...
I purchased a pre-owned 2014 IS350 F-Sport in July and purposely waited before providing a review. Now that I have had the car for nearly 3 months I can confidently say that I love the car and have had no issues with it. Troy and team were awesome to deal. I would highly recommend both the dealer...
I'm live in Toronto and many Lexus dealer around me and i went to all of them but when my friend suggested this dealer i went there and talked to Dustin. And got the best deal and bought the car immediately . They're the best.
I had a great experience at Performance Lexus. I am extremely grateful to have had Bilal Ahmed as my sales consultant. He is very patient, knowledgeable and gave me a lot of helpful advice to ensure I was well-informed and made the right decision. He was prompt with his replies and was available at ...
If your looking for someone who knows her stuff and gives great quality customer service, ask for Trina A. Love my new Lexus NX!
The first person we spoke with was Trina. She was very personable, helpful and any questions we had she answered immediately. I was very impressed when she went out of her way to ensure that we were taken care of. This is a fantastic dealership and Trina was outstanding!
Although I did not make a purchase at Performance Lexus , I was treated courteously , and promptly by the sales associates and in particular Trina who answered all my inquiries. Thanks
Great service advisors
Knowledgable staff
Trina Asselin (Sales Rep) and Linh Ngo (Finance Manager) were an absolute pleasure to work with. I spent several hours researching vehicles, visiting over a dozen dealerships, and these two ladies at Performance Lexus were hands down the best! Both were very professional and knew their products. Tri...
My wife and I had a great experience at performance Lexus St. Catharines. From the time we entered the showroom, we were made welcome. Our dealings with Trina, Linh, and Dave were all very positive. Kudos to Trina, who was very professional, and sold us our car in one day! We love our 370Z! Guy...
It was a pleasure dealing with Mitch Flight. I came in undecided on the model that I was interested in and he provided the comparison both on paper and through back to back test drives. He answered all my questions at the dealership, during the test drives and afterwards via email and phone calls. I...
Very unhappy with parts desk over the phone. Contacted them numerous times with part numbers and was told they would contact me within timely manner. 4 days went by without contact so called back and was told same thing again.
I just bought my 2020 NX from Stephen Andrews and absolutely loved the experience! Stephen is extremely knowledgeable, responsive and honest, and truly cares about his clients. I came in undecided on which model to go for and he stayed late so I could test drive the vehicles, answered every single q...
My first time shopping online for an automobile, how lucky I found this dealership and an online Sales contact Stephen Andrews as a first experience! He has set the bar high for any car salesperson I have met when previously shopping. I was more than just business. He gave me confidence in a used ve...
Great service today! Thank you for your assistance and patience.
Great customer service from Trina and Linh. Nothing but good things to say about the dealership will keep bringing back my business and will definitely refer friends.
We recently purchased a used vehicle from Stephen Andrews at Performance Lexus in St. Catharines, and our experience with this dealership and salesperson was excellent. Stephen went above and beyond for us. He introduced us to the concept of a courtesy sale with the vehicle we were selling privately...
Wonderful, beyond expectation experience from Trina and Linh. Very professional, nice showroom, excellent customer service - even good coffee served!
I had great experience working with Bilal Ahmed in purchasing my first Lexus. He was very professional from the time I started the process till the delivery of the vehicle. As I m an engineer by profession , I am very detailed person and looking for every details before closing the deal. Bilal was a...
I am so pleased with my Lexus NX200t purchase and I'm especially pleased with the service that I received from the hardworking, dedicated staff at Performance Lexus. They are truly committed to providing a 5 STAR experience and have well exceeded my expectations!
Marina Soare - a big thank you to y...
Although my interaction with Mitch was short he was nothing but professional, polite and very knowledgeable! He responded immediately to all questions, emails and follow ups. Had I not found my car in London that same day, which btw he was so happy for me to be part of the family, I would have work...
It was my first ever try for a lexus and Trina asselin was the one who helped us and made it very smooth and affordable for us. Other staff is also very friendly and always looking to help customers. For sure I will recommend for my friends.
I had my first experience shopping for a Lexus recently with the help of Stephen. His patience, knowledge and professionalism is by far the best I have encountered at any dealership. You can tell he genuinely cares about his cutomers and finding the right vehicle for them. I always felt that I was g...
I recently bought a 2019 NX300h. I got an excellent deal from Trina, in fact the best in all of Ontario. She was really friendly and professional. She even delivered the car to me because I live quite far from the dealer. Would go back to her for all future purchases.
Thank you Trina Asselin for your excellent service; highly recommended!
I worked recently with, Trina Asselin. Great asset to Performance Lexus. Very diligent and comprehensive in her sales presentation, she asked questions that were pertinent to my driving needs which allowed us to find the right vehilcle for me needs. I strongly recommend Trina and the dealership. Gre...
Just bought a Lexus from Trina Asselin. Took it for a test drive and went home to. Think about it. Was able to complete the sale by phone and with less hassles. Would recommend Trina for someone who wants low pressure purchase.
I had the pleasure of finding my dream car thanks to the help of Bilal at Lexus! He was so patient and helpful. Bilal understood my needs when it came to my first time shopping at Lexus. The next time I returned to continue shopping my needs completely changed as I m now expecting a baby! Bilal agai...
Excellent service and good price offered by Olivia. Best Lexus dealer at GTA, for sure.
As a avid car enthusiast I've have my fair share of experiences in working together with new and used car dealerships. That being said, I can't speak highly enough about Trina Asselin (Sales & Leasing Consultant) and David White (Sales Manager) @ Performance Lexus. Attention to detail, great follow-...
Through Autotrader, I was connected to Bilal from Performance Lexus. He answered all my questions thoroughly even though it was close to 8pm at night. I have nothing but good things to say about Bilal. Him and his team accommodated all the requested we had and helped us find the best price for our n...
My experience at Lexus was fantastic thanks to Bilal. He was extremely professional, polite, and knowledgeable. He answered all my questions in a timely manner and went over and above my expectations. If you are looking to purchase a vehicle I strongly recommend asking for Bilal as he will be sure t...
We purchased a used Lexus recently and we were so impressed with the service and the whole experience at this dealership. Our sales rep Bilal was amazing and did everything he promised to get us the vehicle on time and taken care of for pickup. He was very knowledgeable and very professional and a...
We had the pleasure of dealing with Trina at Performance Lexus, and she did a fabulous job of highlighting the SUV's features, coordinating test drives, and working to assess and fulfill our needs. When she was unable to be present at the dealership, she made arrangements to have us cared for by an...
Just purchased my 3rd Lexus....now my 2018 Sport is the.Best car ever!!! Trina Asselin sold us the car we could not believe how knowledgable and professional she was. She was on top of her game!! Every question we asked she had the answers..She sat in the car when we picked it up on Monday...
I dropped a part off for repair and was told it would be ready in 4-6 weeks. At 4 weeks I spoke to Paul (parts manager) who assured me he would check the status and get back to me that day. He never got back to me, in fact I called him every day for the next 2 weeks and he didn't return a single cal...
I dealt with Mitchell Flight, very motivated and eager to earn your business but not without professional assistance and customer-first approach!
Quick and friendly service. Nice waiting area. Options and costs explained will. Rather inexpensive oil changes.
Best decision ever! I dealt with Trina and she is so lovely! Trina has the fastest response times in the history of mankind, and she is extremely thorough and helpful. Trina answered all my questions and gave me a great overview and tutorial of my new vehicle. She is very patient and super easy...
I would like to thank Trina at St Catherine's Lexus for her wonderful customer service. Her knowledge and attentiveness have been extremely helpful. She is a delight to work with.
Good fast service.Dealerships are always a bit higher than local garages but I feel confident all or any issues will be addressed..
Performance Lexus- They mean it. Spacial Thanks to Trina Asselin to make this transition smooth and memorable. I had contacted couple of Lexus Dealers but was not getting proper reply and that may be cause of Covid situation or they are too big for answering questions or giving quotes.However, when ...
Great email experience with Trina from there. I was in a process of getting a car at Performance Lexus for months and Trina was very helpful, patient and understanding of the whole situation. I didn't end up getting a vehicle from there but it doesn't mean I wouldn't go there and have her help me in...
love your valet service, one less chore to worry about, thanks to you
I had a wonderful experience purchasing Lexus ES from Bilal Ahmad at Lexus performance St. Catharines. The whole process was smooth, quick and transparent. Bilal was extremely knowledgeable and helpful in guiding me picking the right car. Also he assisted me exit out of my old car lease from a diffe...
I was in talk with Trina; it was very pleasant to talk to her. I never visited the dealership; we talked over the phone and emails. She was very fast in reply and very efficient in her work. She even replied when she was not at the dealership. She made everything clear about the vehicles I asked for...
The recent purchase of our 2020 Lexus NX 300 Black Line Edition was a seamless experience from start to finish. It s a joy to drive and we are very pleased with our choice.
Mitch Flight was very knowledgeable and provided a high level of service you would expect from the Performance Lexus team. If ...
Thank you so much Bilal for all your help. You helped us find our dream car with everything we wanted and more. Great deals and amazing costumer service. Again thanks a lot and l am looking forward to doing more business with you in the future.
Trina, I wanted to tell you we had a great experience buying our Lexus through you. What made it so seamless was your product knowledge and your responsiveness. You always got back to us quickly which was refreshing. You and your team always did what they said they would do.
We appreciated you ...
A year ago I bought a car at Performance Toyota. My experience last year with Matt Buxton was fantastic. My husband and I decided to get a new car for us this year and we obviously decided to check at the same location this time at Performance Lexus. We walked in to check out the cars where we have ...
Just bought a used RX 350 and the entire process was simple and well handled by Ralph our sales person. This is our second time buying at Performance Lexus and both times were with Ralph and were a pleasant experience. Never felt any pressure and Ralph was always open and honest about everything.
Bilal helped me out with a lease take over and the leasing of my new Lexus. He was professional and very helpful throughout the whole process. Best car leasing experience I had thus far.
I was referred to Trina Asselin by friends who had purchased vehicles from her and were very happy with her services. Trina was upbeat, knowledgeable, informative, patient and very quick to respond to any of my enquiries. All in all, a great experience!
Outstanding customer service. Bilal was very knowledgeable, thorough, and helpful through out the whole process. He went above and beyond my expectations. Would highly recommend this Lexus dealership, Bilal and Olivia (from finance) for your next car purchase.
Performance Lexus has wowed us twice in the last three months! We made the decision to deal with them because we've had great experiences dealing with Performance Auto Group in the past and willingly drove all the way to St. Catherines from Guelph to make our original purchase. The service was top ...
Got a new RX350 from Ralph and Linh. I contacted Ralph a year ago to get some ideas even I was not ready to buy. He is always patient and try his best to give me a deal. I will lease another car through him after two years for sure.
While I didn t find the exact used model I was looking for, the customer service and speed at replying to my emails by Trina was Excellent. She was very professional and helpful.
We recently purchased a vehicle from Performance Lexus and we very satisfied not only with the vehicle, but also with the excellent service we received.
Our salesperson, Marina, was extremely professional and honest, and went out of her way to help us. We have purchased many vehicles from various...
We just bought from performance Lexus and we live outside London. Service was outstanding with Bilal who worked so hard and diligently to get us exactly what we were hoping for. Considering todays challenges we are facing with social distancing, we were able to complete majority of our conversations...
Many problems happened but finally good result. Wasted me a lot of time.
Ursula has excellent knowledge regarding lexus vechicles and when needed she makes sure she has the right people looking at the situation to properly diagnose the problem. She not only took care of the problem quickly and efficiently but also provided me with valet service that same day so that my d...
My wife Aftaab and I had a great experience purchasing our new vehicle from Trina. She provided us with exceptional service and her follow up was
great. My wife is extremely happy with her new car. They were very transparent with the pricing and the whole procedure was quick and seamless. We are ve...
Loved my 2013 Lexus RX350 so much I wanted a newer one. I found the perfect car at Performance Lexus in St Catharines. Although the car was slightly used (20K), it was so well prepared it was like brand new. The sales staff treated us like we were their best customers. Extremely pleasant transacti...
Very good service From Start to finish
Trina our sales Rep Did a great job , i recommend this dealership to every one ,service with a smile and 5 ***** service .Thanks Trina ,till we meet again for 2nd Lexus
I have been working with Trina Asselin for a while now. She is professional, knowledgeable and trustworthy. Every time I have emailed her, she responded almost immediately! Unheard of these days! I highly recommend Trina for your next vehicle. You won t be sorry!
The UX250h is my second car here.
Stephen Andrews
is literally amazing. Impressively professional knowledge of all lexus vehicles. Even after I moved to the Toronto area, I still came back to this dealership and Stephen for my new Lexus. I did go to other dealerships closer to me, but after so...
My wife and I recently purchased a vehicle from Performance Lexus and had a wonderful experience. Our sales rep, Trina Asselin, provided us with exceptional service making buying the car enjoyable. I highly recommend this dealership to anyone buying a Lexus. Trina and the sales team were friendly, k...
I want to share with everyone the great customer experience that Olivia Cai provided during my car buying process. I found her very knowledgeable and attentive to my car buying needs and was quick to respond thru emails. She was not pushy and took the time to explain the different trim levels of the...
Trina is an absolute delight to work with.
I drove all the way from Toronto to St Catharines to purchase my 2020 Lexus RX350 from Trina. Her attention to detail, price negotiation style as well as professional demeanor was like no other Lexus dealership in the GTA. What an amazing experience to ...
Trina Asselin in sales has been very helpful. She was courteous and always happy to share information. The 2 traits I liked most about her were: patience and not being pushy. She let me buy my time and never ever put tight timelines on me. I really wish every prospective buyer get to work with her. ...
I have recently bought a pre-owned Lexus RX450h from Troy and Colleen. I has the right amount of mileage for the price point that I was looking for FINALLY. I live in downtown Toronto and went to Lexus Downtown along Dundas and Don Valley North Lexus by Steels. These two locations knows how to tre...
Awesome experience testing driving an rx350 with Trina Asselin, she was very knowledgeable about the vehicle, had a great test drive route for us and the vehicle was warmed up and ready for us when we arrived! Will definitely be back to visit Trina in the future!
We would like to thank Troy and the entire team at Performance Lexus for an amazing experience with our recent purchase of our 2021 NX300H vehicle. The entire experience was wonderful, from the time we were first contacted via email to set up an appointment
to test drive vehicles, through negotiati...
We were so happy with the amazing service Trina Asselin provided us when we went to purchase our Lexus. She was so informative and was able to answer all our questions. She went over every detail of our car and made sure we were fully informed about all the functions. She followed up after we purc...