Performance Lexus has wowed us twice in the last t...

Performance Lexus has wowed us twice in the last three months! We made the decision to deal with them because we've had great experiences dealing with Performance Auto Group in the past and willingly drove all the way to St. Catherines from Guelph to make our original purchase. The service was top notch! Trina, our sales person, was extremely accomodating through the whole process, including pricing options over the phone and email before we came out. The in-store experience was incredible, and not limited to us. We observed amazing interactions happening every time someone entered the showroom. Trina even offered to deliver the vehicle to us at home in Guelph to accommodate our busy schedules. We complete the purchase (2019 Lexus NX300), and tragically, 2 weeks later, the vehicle was in a parking lot and got struck by a vehicle that lost control on the road and got written off. Trina and the team were extremely supportive and accomodated us through the 5 weeks it took to settle the insurance claim. They brought another vehicle in well before we were even in a position to know if the original one would be written off or not.
We are educated consumers and own a service business, so we're very sensitive to the customer service experience. Anyone can sell you a car. Not all can make you a client for life.