Very good eCommerce platform. We have used several other platforms in the past including some of the very big American programs but Neto is as good, if not better than them. Support is usually very quick and to the most part very good. We recommend Neto to anyone wanting an effective eCommerce platf...
Moving our business of 20+ years online was a big job and we required a robust end to end framework that could support all our existing sales and accounting processes. Neto's functionality has allowed MEC to make this transition to operating online, with great support from the team for all our quest...
Increased my monthly cost by 132% with 1 month notice. Would not recommend Neto.
Used to be a great company, and then they got greedy. Just increased my subscription by nearly 400%. I'm now changing platforms.
Great software. We've had an eBay store for many years and this has given us the ability to have a web site and an eBay store all running off the one platform.
Now that we have all of our templates set up it's easy to make any changes to all of our eBay listings in a couple of steps.
We tried anot...
Honestly save your time and money - I spent three years with Neto and its time i will never get back. From charging $160ph for simple design tweaks to taking them 2-3 days to respond to simple site requests, its so backwards to grow any online retailer. From a Brisbane based business owned by Telstr...
I have been with Neto for more than 4 years. Great Omni channel for any one that is looking to integrate multiple eCommerce platforms. There are lots of apps that can be integrated as well with more gets added on regular bases.
Been great working with the Neto team to get our first Online Shop up and running!
Whole new way to help our customers still get what they need safely
I've been working with different eCommerce platforms for the last 6 years, both as a store owner and service provider. From my experience, Neto has the biggest set of out of the box features and still growing. It has everything a seller who wants to scale up may want, such as great import/export fun...
This review is not accurate because there is no minus star rating. I give neto a minus 5 star rating - that's -5 stars! Terrible, the worst experience I have ever had with a company. You cannot speak to anyone who will take any responsibility or ownership of issues and problems. It is slow and archa...
We have been using Neto e commerce since December 2017. The Neto system is very reliable and robust. The customer support is excellent. I do not have dedicated IT person to maintain the e commerce website and we self maintain the site because it is very easy to upload and modify the content.
Neto has given our business the ability to take back control of all our operating systems, integrations and inventory.
The outstanding support team have assisted us at this very challenging time and allowed our business to continue functioning efficiently and successfully.
Personal thanks to Adam ...
Sorry Neto, you ve done the most unAustralian thing in the world... No mate would ever increase monthly fees by 350% per month... I believe current CPI is 2.5% per year...
Happy to take a cop and help you guys get better, but this is clearly closing the door on your Australian Market.
We re al...
Neto ecommerce team helped us design a website with great features for our customers, from gift vouchers and coupons, to promotions and customer rewards program. Neto team is very responsive and they are locally based, which makes a big difference, as you can contact them during business hours and t...
I have now trialled quite a few ecommerce packages, and without a doubt I have found Neto to be the best. I have in the past been using Joomla solutions, but with our business growing rapidly I wanted a more robust and fully hosted e-commerce solution.
I actually initially started off with settin...
Neto is very much an over promise under deliver system. They lure you in on a cheap service fee and then pound you for all the extras You will spend thousands of dollars getting a half operating system ( that even there support staff staff cant believe why certain fuctions dont operate) and then b...
So disappointed in there most recent decisions. Management need to take a long hard look at how they treat existing clients.
What a great product. Super flexible, easy to tailor to your industry, feature rich, scalable and easy to learn. Rom and the support team got our Peter Augustus Craft Butcher e-commerce platform up and running quickly and efficiently. Their support desk is prompt and very knowledgeable.
The Neto platform has been a powerful tool for us to manage our sales. Superior customer support is what distinguishes this platform from many others. The team at Neto are always ready to help and actively looking out for their customers. Live chat and case management has saved us a lot of hours ove...
Customer service people that answer the phone are great
Wonderful e-commerce platform for our on-line educational toy store here at Bright Tomato Learning. Our developers suggested this as a great aussie company with excellent phone support and they were absolutely right. The support provided is always second to none. All features are easy to use and imp...
Since moviing across to Neto I have a real connection with the team there. They are always happy to assist me with queries and guidance. The team at Neto are very patient with my lack of technical skills and walk me through step by step.
I truly recommend Neto as a platform for your business .
What started out as a great Aussie success story & their willingness to help saw them gain traction, but this has deteriorated rapidly.
Questions that would take less than a day to get tech support on are now taking weeks to get even a basic answer on, leaving the end user stranded.
Then without w...
As an accounting practice the integrity of our client s data is essential. Over the past 3 to 4 years we have worked with several of our clients who have set up Neto online stores. During this time we have seen the Neto platform evolve to become a very feature rich platform that has not only enabl...
Great program but support is useless.
Dont pay for any of their express set up stuff or custom work. Just use their standard stuff and set it up yourself. They screw it up and it is weeks in between email replies and you have to call them to get a reply. We have done most of the work that we paid...
Disgusting company. Any new business looking for a platform for their website, I suggest you look somewhere else. I was with neto for over a year and during that time we were given less and less until they decided recently to give us a MASSIVE hike in fees, costing us double what it cost us a couple...
The best e-commerce platform in the biz! Neto blows everything away in terms of price and scalability. Since adopting Neto in 2014 our online sales have increased by 1000% and the platform has gone from strength to strength.
Support on hold for 35 minutes had to ring back multiple times, and put on hold for another 30 minutes...
The crew at Neto have played a huge part in the success of our online business. I built the website with little to no knowledge in ecommerce platforms and the team at Neto helped and guided me every step of the way. 2 years down the track and we are still very happy with the support that Neto offers...
To me Neto brings the saying 'begin with the end in mind' to life. As a small cottage business that requires efficiency to grow, I chose Neto as it caters for each stage of development and won't require re-work to create scale; that is their niche. Creating a start-up as a novice has it's challenge...
Highly recommend considering Neto to all that are looking to start/ take their business to the next level. Neto has allowed Mega Savers Australia to advance to unimaginable heights within such a short period of time. With automated processes allowing our staff to concentrate on more important tasks ...
Great platform for those wanting to supercharge your sales. A little technical, but support is very help and walk you through any issues that arise quickly and competently.
We converted to Neto 12 months ago and haven't looked back since. We launched in less than a month and the Cloud based offering has been fantastic for us. It's easy integration with shipping partners and our warehouse provider helped us achieve significant operational efficiency. Its easy integra...
The reason I switched to Neto was because of the promise of true blue Aussie support.. and the team do not disappoint! From design projects to simple newbie questions, nothing is too big or too small for the team to handle. Thanks Neto for helping with all of my business expansion plans!
I just stumbled upon some of these negative reviews, and I couldn't disagree more.
Despite what some people believe, changing platforms or creating an online store, takes time and energy. No one is going to create it for you, you need to be the one driving it and troubleshooting. I feel like some...
I use Neto for my drop shipping business. The ability to have automated data feeds, eBay, Catch, Website all from one platform, all managed by one company is amazing for me. Using this platform will allow me to scale my business up, as I have already done so far, and will continue to do. I wouldn't ...
Excellent platform, A-Grade Support. Couldn't ask for any better! Thanks Neto.
Started with excellent customer sales service. Once I signed up the customer service dropped drastically. People don't phone you back or very slow to get back to you (over a few days or weeks).
The back end system was easy enough to learn but its not without its faults. They do have some good featu...
So let me get this straight, you want to charge me an additional $500/mth for my 3 websites for virtually the same system (but yippee, I get some add-ons I don't want nor need). Is that even legal? Doesn't take a rocket scientist to work out that I'd be better off investing that money in moving all ...
A huge thank you to the Neto team. Always helpful, always polite and quick to answer any queries I might have, Neto has enabled us to take our small regional business as a local supplier to one that now ships throughout Australia,UK, USA, NZ and beyond, we couldn't have done so without their help a...
Email out of the blue with a over 40% increase in monthy price (for the first year) and hundreds of percent after the cap expires in 12 months. You know it is significant cost for a business to move from your platform, and you clearly have taken adavantage of this and decide to gouge your loyal cus...
Neto has a very usable interface and plenty of functionality built in. Most tasks are very easy to accomplish. Support is responsive and attentive to details. Great product at a good price!
Neto has been amazing to work alongside of! Couldn't asks for a better partnership.
Big thank you to Adam and the XL team for all their help.
Would definitely recommend!!!
I've been using Neto for around 5 years and have always found the system and service provided to be excellent. We currently run four eCommerce website varying in size from Enterprise to startup and Neto is able to satisfy our requirements for each of these sites without any issues. Highly recommen...
Neto has a very easy to use interface and there is always Australian-based technical assistance if needed.
First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation. Damn fine team of solution designers and engineers in my humble opini...
Unethical business. They are not interested in small businesses and have just dealt out crushing price increases for very little of use in return. Do not launch with this platform. We went with them to support an Australian business and now they have gone and done the most unAustralian thing ever. I...
We have been using Neto for over 2 years and have been very pleased with the platform. Great features, especially the ability to manage large inventories with CSVs and the IF logic functions. Overall the platform is definitely the pick of the bunch among managed ecommerce software.
In addition, i...
Great platform - easy to use and with excellent ongoing support for anything you need.
I considered a number of ecommerce platforms but chose the Neto platform for a number of reasons that made the decision easy.The company is Australian with easily accessible tech support, the billing is in AUD. The system integrates easily with almost all local freight companies and most importantly...
I'm a small ebay operator turning over approx $1m in sales. I needed a solution that would really do two things - save me about 6 hours a day in cutting and pasting by generating customer order details to e-parcel and also create uniform looking listings on ebay.
It's been a complete disaster so-...
Watch out America, Ryan Murtagh CEO has really buried what was a great company. Only weeks ago assuring customers a price rise to new clients only , he now retracts and gives only a months notice before some massive gauging to all levels of his clients. With prices inflated and no new services on o...
Dropped the ball -
Cant get service - cant get things done anymore -
Takes a month to have 1 change made
They respond 2 weeks later or not at all ?
They were good 2 years ago but now they dont care !!
This is what happens when business gets too big - They forget who got them to where they a...
As an E-Commerce consultant we strive to only work with software that can improve business process's and performance, Neto's capabilities out of the box far exceed what many business's need and is capable of adapting to many different process's and procedures.
The support staff are amazing!
Th...
As the ecommerce manager and now overall manager of Art Shed, we decided to move to Neto about 3 years ago. What appealed to us was Neto's unique ability to allow us to sell across channels and marketplaces without other costly connectors and other third party integrations. This has been one of the ...
I have recently completed a new website with Neto and have been very happy with their all in one comprehensive one stop shop, they support team is strong and their systems/add-ons cater for all your business needs... Best thing, if you are stuck with anything just give them a call and the problem wi...
Since swapping to NETO for our e-commerce hosting and selling system, we have seen a massive increase in our business. The streamlining and fast integrations have given us more time to work on the business instead of in the business. The support is first class, and its very rare we get any delay wit...
The Neto team have been extremely helpful in assisting me to prepare and launch my New Neto webstore. My account manager in particular was fantastic (Paul) and I am very excited about the result.
Got big and forgot about all the small businesses that got them where they are today. 130% increase and no time to cancel. Totally unethical.
Within 6 weeks we had slashed our website management costs by 50%, and were able to reduce the number of full time staff working on order processing from three down to just one. Thanks Neto
We've been using NETO for years and our business continues to grow! They give us the tools and services necessary to expand and continuously innovate. Our customer service rep, Adam Craig is always there to help without fail - professional, responsive and goes above and beyond for our business. Than...
We have been using Neto for a number of years. Neto's out of the box product is great for any small to medium size business is ease of use and awesome local Australian support services are second to none. Also we found its integration and customisation super easy and its many modules allowed us to...
I would strongly recommend against using Neto for your online business. They've got some good ideas and implement a bunch of useful Australian specific features but as a company that are too untrustworthy to rely on.
The strongest argument I have for using Neto is the support for "Pay Later" cred...
I've used Neto on and off for a few years on customer sites from small to large turn-over and have found their ecommerce platform rather well featured and their support responsive. Their continued integrations with Australian 3rd party service providers is also rather good. They have recently chang...
We are an original Neto customer and have 4 sites with them. If their competence and service was at a level that justified such a price rise then we would happily pay. The truth is they are a joke. We are on the way out and would suggest any one considering getting into ecommerce look elsewhere.
Great service and local support! I didn't find it easy setting up my first ever website but my Neto helper Adam was great when assisting me on the setup.
Moved from Shopify to Neto to fix inventory reporting issues. But the recent price increase makes it untenable to stay, particularly with the XERO add on (which just became $99 USD per month instead of $99 AUD) doesn t send data to the correct records (I.e gift cards and returns).
Thought it woul...
We love working with Neto. As an online retail website builder, we appreciate the all-in-one approach Neto have taken to commerce, incorporating both online and offline channels, plus native integration with marketplaces, accounting and couriers. As a Neto Premium Partner, we have been delighted wi...
Amazing piece of software. Loaded with features and the latest technology - all tailor made to the Australian market.
So far , I am happy with customer service of Neto special "life chat .The stuff Paul provided a great technical support. Thank you..
We have been using Neto in our business now for 3 Years and we have been happy with their support. They made our switch across easy. But lately they have listened to their customers and returned us back to AUD billing. GOOD JOB Neto!!! The Customer Success guys are extremely fast and diligent .
Potential Neto Customers - Been with Neto for some time now and after experiencing the whole painful process from start to finish, firstly we are still paying for subscriptions that we were told would help our business but soon realising after they have debited our account instead don t integrate pr...
I have 905 Export Errors on our System and Approximately 15 Un Answered/Resolved Support Requests. Please advise when your team plans on resolving our issues!
This is the best eCommerce platform in Australia it integrates seamlessly with freight companies, ebay and many more applications. It will seriously ramp up your business. The staff a very friendly and helpful I recommend these guys to every business I meet.
From the moment I signed up to Neto I have been assisted every step of the way. There's hardly a wait-time for a reply to questions (like the corporate giants), & there are multiple ways to reach out to them like chat, email & phone. My account manager Paul Slater has been there to assist with CSV u...
About to launch a brand new Neto store and I couldn't be happier. We had it custom designed by a third party but the Neto system itself is amazing. So powerful and yet so easy to use. I can see Neto being with me long term as my business grows. Best business decision I have made yet.
We've just launched our website with Neto and it's even better than we anticipated. Our Customer Success contact Paul delivered a great outcome for us and we're thrilled with the possibilities ahead. Even in the early launch stages I'm wondering what additional business processes I can push throug...
We used many ecommerce platforms, and many sales channels in the past. Then we found NETO. The warehouse, shop, ebay, Website and POS are all synced together allowing full inventory and stock control. Don't waste time and money on other platforms
CPAP Club are over the moon to launch our new store on Neto. The Neto team have been extremely supportive of our business getting up and running. We look forward to growing our ecommerce business on this platform and continually taking advantage of competitive feature rollouts.
Having Neto on side with my e commerce website has been so great. As a small business owner in my 40's, getting my head around e commerce has been such a challenge over the years. I got rid of my word press site and changed to Neto after reviewing many other shopping platforms. I saw a Neto stand a...
Bought items from Artist Guitars. Great service. Very satisfied.
I LOVE NETO! It is expensive and probably a little out of my company's budget but I'm hoping to to be able to turn this around. The features that NETO offers is not like any other that I have seen, competitors don't compete. The support you get is absolutely ongoing! So many companies support yo...
Considering Neto? BEWARE thanks for the confirmation Dean Halhead we are experiencing a custom build for our business and to-date the whole process has been very very painful and frustrating from the start.
The Sales team will tell you anything it takes to get your money and get you on-board, ove...
We have been using Neto for the past 12 months and it has been really great. We use the XL service which is really beneficial as the team are very helpful and knowledgable.
I have used Neto for a couple of years now and I can honestly say its one of the best decisions I have ever made. Their local support in Brisbane are amazing and they always ensure you are kept informed and happy. I highly recommend them.
We absolutely love Neto, more importantly so do our clients.
As a Neto partner we have been working with the Neto platform for over 5years now and by far the best eCommerce platform on the market. One platform that takes care of everything from eBay and Amazon integration to order fulfilment and ...
Easy to use, friendly staff, very happy customer, highly recommended =))
Gone are the days when businesses show loyalty to customers and workers. You guys have a lot to rethink, realign and get back to your core values that the original startup business was built on. Time to stop kissing investor s butt at the expense of the people that built and matter to your business....
We have been a Neto customer since 2012 and are very happy with the growing list of features offered that make our customer experience amazing. Our team also love the back-end experience.
Neto is the best, hands down, when it comes to an all in one solution for your online store!
We have been a Neto Customer for approx 5 years, We have found the system to be the best on the market in Australia, It is a 1 stop solution - Neto integrates multiple sales channels inc Ebay and Amazon, it also provides us with Shipping labels, Product management, Analytics, Inventory. order manag...
I have now worked with Neto on 5 website projects and each has been a great experience. The knowledgeable design team were able to create beautiful and responsive sites that improved conversion rates and user experience. The control panel and varied optional integrations that come with Neto make day...
In the beginning I felt the setting up of such a complex system was beyond a 61 year old.
However, after taking the first step, making mistakes and supported all along the way by the friendly and super helpful Neto design and support team, I now have a first class web site, first class eBay listi...
We built our KayTeeStore shopping website and integrating to eBay by using Neto. Neto has the greatest & the best ecommerce online tools in the market at the moment. The admin control panel features are so easy to use and apply. If you have a dream, Neto will make it happen for you! I have met ...
Great feature packed ecommerce platform. The stand out advantage for me is the support. Neto has superb first level support. The team are locally based, extremely knowledge and are available on the phone. Keep up the great work team.
Started off O.k but lately website is so slow its hardly usable, Been waiting on a support ticket to be responded to for almost a week. They have now sent me an Email telling my monthly plan cost is changing from $49AUD to $249USD PER MONTH
Edit: Thanks for telling me to reach out to discuss furt...