Potential Neto Customers - Been with Neto for some...

Potential Neto Customers - Been with Neto for some time now and after experiencing the whole painful process from start to finish, firstly we are still paying for subscriptions that we were told would help our business but soon realising after they have debited our account instead don t integrate properly or provide any assistance whatsoever to help make them functional.

I cannot say anything positive about Neto except on their hosting speeds thats it. I am forced to take my design tweaks offshore as it takes 3-4 weeks for them to apply a 1hr design tweak. After the first meeting they over promise and under deliver on every level. Neto after being bought out by telstra and having over 1800 businesses to manage, they simply sign you up then add you to the list and here's your number.

Trying to have any paid task completed is a Nightmare. Save your money and do it yourself!

Our office is located only 25 mins from them yet its faster to have all my digital marketing tweaks/requests completed offshore and implemented faster then they create a ticket then have you waiting for days in frustration.

Don't pay for any of their express set up stuff or custom work. I sent them a website i had created on wordpress prior to signing up. I asked them to copy the theming and artwork 100% + $6000 (neto charge) later they failed miserably and copied only 70% . It then took 3-4 weeks of endless hours repeating myself going through everything. I couldn t of made it any clearer and they still got it wrong. Our ranking for Neto 0.5/5 We are hanging by a thread and will look at changing for 2017.