Neto eCommerce Review

Very good eCommerce platform. We have used several other platforms in the past including some of the very big American programs but Neto is as good, if not better than them. Support is usually very quick and to the most part very good. We recommend Neto to anyone wanting an effective eCommerce platform that has relatively easy configuration.

Moving our business of 20+ years online was a big job and we required a robust end to end framework that could support all our existing sales and accounting processes. Neto's functionality has allowed MEC to make this transition to operating online, with great support from the team for all our questions on the way.
We are now operating our entire business successfully on this platform. I would recommend Neto to any startup or existing business looking for an ecommerce platform that can support end to end fulfilment.

Increased my monthly cost by 132% with 1 month notice. Would not recommend Neto.

Used to be a great company, and then they got greedy. Just increased my subscription by nearly 400%. I'm now changing platforms.

Great software. We've had an eBay store for many years and this has given us the ability to have a web site and an eBay store all running off the one platform.
Now that we have all of our templates set up it's easy to make any changes to all of our eBay listings in a couple of steps.
We tried another eCommerce software and after about 6 months, realised it just wasn't going to work for us and would have required a third party software to link to eBay.
Highly recommended.

Honestly save your time and money - I spent three years with Neto and its time i will never get back. From charging $160ph for simple design tweaks to taking them 2-3 days to respond to simple site requests, its so backwards to grow any online retailer. From a Brisbane based business owned by Telstra it falls short in every way. Nothing talks, from Pos to inventory and the list go's on. Left Neto before Christmas and will never look back.

I have been with Neto for more than 4 years. Great Omni channel for any one that is looking to integrate multiple eCommerce platforms. There are lots of apps that can be integrated as well with more gets added on regular bases.

Been great working with the Neto team to get our first Online Shop up and running!
Whole new way to help our customers still get what they need safely

I've been working with different eCommerce platforms for the last 6 years, both as a store owner and service provider. From my experience, Neto has the biggest set of out of the box features and still growing. It has everything a seller who wants to scale up may want, such as great import/export functionality quickly create and update products, native integration with leading marketplaces such as eBay, Amazon, Catch, etc. super flexible shipping integration with many local carriers, local support and too many other to count. Something that other platforms can achieve only by adding countless number of costly addons that often also conflict one with each other.

Anyone who considers a launch of new website or migrating an existing one and don't have unlimited budget should consider Neto. It's not the cheapest solution and may not fit everyone but it's the best value for each dollar invested in this price range.

This review is not accurate because there is no minus star rating. I give neto a minus 5 star rating - that's -5 stars! Terrible, the worst experience I have ever had with a company. You cannot speak to anyone who will take any responsibility or ownership of issues and problems. It is slow and archaic the way they run this operation. Use Neto at your own peril!

We have been using Neto e commerce since December 2017. The Neto system is very reliable and robust. The customer support is excellent. I do not have dedicated IT person to maintain the e commerce website and we self maintain the site because it is very easy to upload and modify the content.

Neto has given our business the ability to take back control of all our operating systems, integrations and inventory.
The outstanding support team have assisted us at this very challenging time and allowed our business to continue functioning efficiently and successfully.
Personal thanks to Adam and Caitlin for going over and above with their communication and support, it has given us confidence in choosing a brilliant e-commerce platform.

Sorry Neto, you ve done the most unAustralian thing in the world... No mate would ever increase monthly fees by 350% per month... I believe current CPI is 2.5% per year...

Happy to take a cop and help you guys get better, but this is clearly closing the door on your Australian Market.

We re all business s and no one is perfect, happy to wait for support tickets to be answered can understand uncontrollable server outages... This one in the words of Brisbanite Kevin07 fair shake of the sauce bottle mate .

To keep you in the loop, we were about to open another 3 accounts with you as well, and get the ball rolling on an enterprise plan for a massive international launch.

Neto ecommerce team helped us design a website with great features for our customers, from gift vouchers and coupons, to promotions and customer rewards program. Neto team is very responsive and they are locally based, which makes a big difference, as you can contact them during business hours and there is always someone ready to take your call. In particular, we've had a pleasure of dealing with Neto's design team, who are professional, knowledgeable and customer focused team, ensuring we were happy every step of the way. Our entire experience with Neto has been positive, from the initial sign up through to our launch, as we had a dedicated team member assist us during each stage of the setup. We look forward to growing our business with Neto and would highly recommend them to anyone starting an online business or those existing business who are looking to take their business to the next level.

I have now trialled quite a few ecommerce packages, and without a doubt I have found Neto to be the best. I have in the past been using Joomla solutions, but with our business growing rapidly I wanted a more robust and fully hosted e-commerce solution.

I actually initially started off with setting up a Shopify store, since I thought it would do what I wanted. Even though its relatively easy to set up, and looks very clean and elegant, it didnt take long to find massive shortfalls in functionality and total lack of customising ability. Thus, moving on from Shopify I found Neto.

Neto is a fairly complex system, but in that it is also a very powerful system. Full of features, endless customisation options, fully customisable front end as well as all the back end print and email templates. The very powerful export functions in the backend are fantastic, and I use them extensively to create reports, price lists and stock alerts. They export scripts can be scheduled and sent to a server or email....which opens up a world of possibilities.

The fact that it all integrates quite seemlessly with all major Australian shipping companies is fantastic. Shipping labels are automatically generated for each consignment.

I will agree that for complex websites operations, there is quite a lot of work in setting it all up. You can either do it yourself, or get Neto support staff to help.

I have found Neto support to be fantastic. Any support tickets are answered within 24 hours. Best of all is that Neto support can always be reached by phone, for those urgent questions. Everybody at Neto that I have been dealing with have been professional and eager to help.
For people wanting a simple system with minimal input, then I can understand if Neto may be at first a little bit daunting....but persevere....it is well well worth it when its all set up.

Very happy with my decision to join Neto.

Neto is very much an over promise under deliver system. They lure you in on a cheap service fee and then pound you for all the extras You will spend thousands of dollars getting a half operating system ( that even there support staff staff cant believe why certain fuctions dont operate) and then be completely dissatisfied and thne wonder why you didnt go with one of the other major suppliers. Every week we curse why we went this way and not one of the other majors.

So disappointed in there most recent decisions. Management need to take a long hard look at how they treat existing clients.

What a great product. Super flexible, easy to tailor to your industry, feature rich, scalable and easy to learn. Rom and the support team got our Peter Augustus Craft Butcher e-commerce platform up and running quickly and efficiently. Their support desk is prompt and very knowledgeable.

The Neto platform has been a powerful tool for us to manage our sales. Superior customer support is what distinguishes this platform from many others. The team at Neto are always ready to help and actively looking out for their customers. Live chat and case management has saved us a lot of hours over the phone to handle simple to complex requests.

Customer service people that answer the phone are great

Wonderful e-commerce platform for our on-line educational toy store here at Bright Tomato Learning. Our developers suggested this as a great aussie company with excellent phone support and they were absolutely right. The support provided is always second to none. All features are easy to use and implement. The integration with ebay is smooth and problem-free. It also integrates easily with a variety of other applications. But the best thing by far is technical support and customer service. You can concentrate on running the business and worry about technical stuff or looking for freelancers to fix problems.

Since moviing across to Neto I have a real connection with the team there. They are always happy to assist me with queries and guidance. The team at Neto are very patient with my lack of technical skills and walk me through step by step.
I truly recommend Neto as a platform for your business .

What started out as a great Aussie success story & their willingness to help saw them gain traction, but this has deteriorated rapidly.
Questions that would take less than a day to get tech support on are now taking weeks to get even a basic answer on, leaving the end user stranded.
Then without warning & after being promised that the switch over to U.S Dollar billing would not affect current users, our pricing goes up 357.49% overnight.
Very poor form to have a huge decline in support coupled with an enormous increase in pricing that cannot be justified.
Kudos for destroying your long term customer base for an initial spike in revenue that will surely decline as everyone abandons.

As an accounting practice the integrity of our client s data is essential. Over the past 3 to 4 years we have worked with several of our clients who have set up Neto online stores. During this time we have seen the Neto platform evolve to become a very feature rich platform that has not only enabled our client s to significantly increase their revenue by selling in multiple sales channels but also really streamline their back of house procedures. As accountants data integrity is very important to us and our clients. Neto effectively eliminates any manual touch points with sales and inventory data. The sales and inventory data from Neto passes through to whichever cloud based accounting system our clients us and the additional benefit for our clients is the labour savings from a bookkeeping perspective as Neto effectively eliminates any duplicate data entry.

Great program but support is useless.

Dont pay for any of their express set up stuff or custom work. Just use their standard stuff and set it up yourself. They screw it up and it is weeks in between email replies and you have to call them to get a reply. We have done most of the work that we paid to have done. A growing company that just employs muppets who are incredibly lazy.

Once its set up you will be rewarded with a clean store and an easy to use but also very powerful back end.

Disgusting company. Any new business looking for a platform for their website, I suggest you look somewhere else. I was with neto for over a year and during that time we were given less and less until they decided recently to give us a MASSIVE hike in fees, costing us double what it cost us a couple months ago. We got NOTHING EXTRA. We just had to pay more for the rubbish service. The platform is slow, very basic and close to impossible to customize unless you pay their programmers $150 an hour to do something as simple as change a colour for you if its not in your template. Their integrations to Xero and other services work sometimes (if you're lucky) and good luck with their paid extras.
To screw Australian small businesses because you want to try and capitalize on the american market is disgusting. I hope your overheads DOUBLE without warning in the near future.

The best e-commerce platform in the biz! Neto blows everything away in terms of price and scalability. Since adopting Neto in 2014 our online sales have increased by 1000% and the platform has gone from strength to strength.

Support on hold for 35 minutes had to ring back multiple times, and put on hold for another 30 minutes...

The crew at Neto have played a huge part in the success of our online business. I built the website with little to no knowledge in ecommerce platforms and the team at Neto helped and guided me every step of the way. 2 years down the track and we are still very happy with the support that Neto offers along with their products and services. Happy Neto customer since 2017!

To me Neto brings the saying 'begin with the end in mind' to life. As a small cottage business that requires efficiency to grow, I chose Neto as it caters for each stage of development and won't require re-work to create scale; that is their niche. Creating a start-up as a novice has it's challenges and knowing there is awesome customer service closely at hand (in Australia) to guide you through it has made all the difference. I like how Neto is home grown and constantly evolving as it's customers are evolving. I'm greateful for their support. Thanks Jimmy

Highly recommend considering Neto to all that are looking to start/ take their business to the next level. Neto has allowed Mega Savers Australia to advance to unimaginable heights within such a short period of time. With automated processes allowing our staff to concentrate on more important tasks rather than spending time doing paperwork, our business has grown exponentially. We have recommended and will continue to recommend Neto to all our contacts as they have been a key element in our business' growth!

Great platform for those wanting to supercharge your sales. A little technical, but support is very help and walk you through any issues that arise quickly and competently.

We converted to Neto 12 months ago and haven't looked back since. We launched in less than a month and the Cloud based offering has been fantastic for us. It's easy integration with shipping partners and our warehouse provider helped us achieve significant operational efficiency. Its easy integration with the various comparison engines, affiliates and Google Shopping helped us generate additional traffic at no incremental cost. Can't speak highly enough of these guys and their local presence here in Australia is an absolute bonus.

The cost when compared to the functionality on offer and the value it has generated for our business is incredible. Thank you so much Neto!

The reason I switched to Neto was because of the promise of true blue Aussie support.. and the team do not disappoint! From design projects to simple newbie questions, nothing is too big or too small for the team to handle. Thanks Neto for helping with all of my business expansion plans!

I just stumbled upon some of these negative reviews, and I couldn't disagree more.

Despite what some people believe, changing platforms or creating an online store, takes time and energy. No one is going to create it for you, you need to be the one driving it and troubleshooting. I feel like some people have gone to Neto, and have then thrown up their hands and adjudicated responsibility.

Coming from the wordpress platform to Neto, I can tell you that it has been an incredibly empowering experience. I can't put a value on having the ability to call someone in Australia, and ask them questions about functionality, or integration with other platforms. It's as if I have my own Dev team in house. The customer service team is very knowledgeable and they have good people skills (which is rare with tech companies).

Subscription based model is also ideal. Instead of paying a lump sum upfront for a custom website on WP, I can spread the cost over many months, giving me better cash flow. Compared to their competitors , Neto offers better standard functionality.

The backend platform is also really easy to use, and there are heaps of helpdocs. If you are like me and are sick are reading help docs, just give Neto a call and they can run you through. I've also never felt like I'm being rushed when I do this (which is what normally happens).

Furthermore, since moving to Neto, customers feel like the website looks more professional and is easier to use. As a result I have seen an uptake in revenue.

Would highly recommend the platform, don't believe the haters.

I use Neto for my drop shipping business. The ability to have automated data feeds, eBay, Catch, Website all from one platform, all managed by one company is amazing for me. Using this platform will allow me to scale my business up, as I have already done so far, and will continue to do. I wouldn't look anywhere else for an all in one system.

Excellent platform, A-Grade Support. Couldn't ask for any better! Thanks Neto.

Started with excellent customer sales service. Once I signed up the customer service dropped drastically. People don't phone you back or very slow to get back to you (over a few days or weeks).
The back end system was easy enough to learn but its not without its faults. They do have some good features like ebay, filters and data entry was ok but have horrible back end product navigation. I also found the system slow even after being promised a speed up after I had paid.
Accounts dept have no idea what they are doing. Mistakes being made the first day of service. No refund given either even after being promised one.
My biggest annoyance is they try and get you to fill out forms or reports of all the issues you have instead of listening to the customer. They really need to learn to manage a customer instead of endless transferring your call and passing it onto someone else. Best to avoid and use a designer directly.

So let me get this straight, you want to charge me an additional $500/mth for my 3 websites for virtually the same system (but yippee, I get some add-ons I don't want nor need). Is that even legal? Doesn't take a rocket scientist to work out that I'd be better off investing that money in moving all 3 websites to a new system. If anyone out there is considering moving to Neto, DON'T. They are frauds. They don't care about your small business and once onboard they will significantly increase your monthly costs. Their new business model is designed to put small businesses out of business. You don't want to work with partners like that.

A huge thank you to the Neto team. Always helpful, always polite and quick to answer any queries I might have, Neto has enabled us to take our small regional business as a local supplier to one that now ships throughout Australia,UK, USA, NZ and beyond, we couldn't have done so without their help and wonderful eCommerce platform. Team Neto, your hard work and dedication to continually deliver is much appreciated - thank you.

Email out of the blue with a over 40% increase in monthy price (for the first year) and hundreds of percent after the cap expires in 12 months. You know it is significant cost for a business to move from your platform, and you clearly have taken adavantage of this and decide to gouge your loyal customers and small Australian businesses. Great work Neto!

The revenue model is totally floored for businesses that are wholesalers or in industries that work on low margins, like my business. No thought has been put into this.

Hey Neto a good thought, why not raise prices for new customers only and look after your loyal customers that are now forced to spend $1000's moving to a new platform becuase of your unfair pricing structure.

I see you claiming prices have not risen in 9 years, this is your fault for not managing your pricing over time. What did you expect from your customers when they are told of massive thousands of dollar increases over night!

Not cool Neto!

Neto has a very usable interface and plenty of functionality built in. Most tasks are very easy to accomplish. Support is responsive and attentive to details. Great product at a good price!

Neto has been amazing to work alongside of! Couldn't asks for a better partnership.
Big thank you to Adam and the XL team for all their help.
Would definitely recommend!!!

I've been using Neto for around 5 years and have always found the system and service provided to be excellent. We currently run four eCommerce website varying in size from Enterprise to startup and Neto is able to satisfy our requirements for each of these sites without any issues. Highly recommend.

Neto has a very easy to use interface and there is always Australian-based technical assistance if needed.

First off, I absolutely love your software; the integration of sophisticated and multi-tiered functionality, all configurable, is a testimony to the overarching design philosophy, architecture and subsequent coding implementation. Damn fine team of solution designers and engineers in my humble opinion.

To implement this you have an absolutely superb support team. I was always treated kindly and with respect (regardless of my stress level), and furthermore the support staff know their stuff. If someone didn t, then my issue was always redirected to someone who did. No black holes in your organisation, well done.

Neto was the fourth eCommerce solution I trialed. The Raw Deal Natural Foods has Vend integration and there is NO solution out there that integrates with Vend customers (including the woo commerce universe). All in all I spent over four months messing about with other solutions until I discovered Neto. For me nothing else came even a close second.

Unethical business. They are not interested in small businesses and have just dealt out crushing price increases for very little of use in return. Do not launch with this platform. We went with them to support an Australian business and now they have gone and done the most unAustralian thing ever. I urge all those affected to contact the ACCC, Fair Trading, Small Business Ombudsman and media outlets.

We have been using Neto for over 2 years and have been very pleased with the platform. Great features, especially the ability to manage large inventories with CSVs and the IF logic functions. Overall the platform is definitely the pick of the bunch among managed ecommerce software.

In addition, in light of the Bigcommerce debacle increasing their prices by 2000%, Neto is now definitely the clear choice.

I do wish they would take further steps to make their checkout bulletproof.

I would love to know my checkout is constantly being tested to be fully compatible with all the major browsers and have some sort of bot checkout check in place which keeps me updated that it is working as it should.

Great platform - easy to use and with excellent ongoing support for anything you need.

I considered a number of ecommerce platforms but chose the Neto platform for a number of reasons that made the decision easy.The company is Australian with easily accessible tech support, the billing is in AUD. The system integrates easily with almost all local freight companies and most importantly - designing and setting up the store was very simple. The backend is well laid out and easy to navigate and the front end template looks great. Changing to the Neto platform has made our sales jump by 30% (almost instantly) compared to our old platform.

I'm a small ebay operator turning over approx $1m in sales. I needed a solution that would really do two things - save me about 6 hours a day in cutting and pasting by generating customer order details to e-parcel and also create uniform looking listings on ebay.

It's been a complete disaster so-far. I Continue to flag technical glitches which get sent to "Second level support" because the people who answer the email support can't do anything but send links to videos. By trying to be everything to everybody they have developed a system that is so complicated to use they don't even understand how it works.... god help anybody who who isn't an engineer or coder. I even had one guy stuff around for an hour trying to figure out why their system kept restocking items after we ran out causing items to be sold that we didn't have.

There are about a dozen outstanding issues which nobody has addressed yet and it's having a major impact on my business both for the time I'm investing in trying to make this work, and the impact that it is having on our customer service and reputation.

An utter waste of time and money with no end to the problems in sight.

Watch out America, Ryan Murtagh CEO has really buried what was a great company. Only weeks ago assuring customers a price rise to new clients only , he now retracts and gives only a months notice before some massive gauging to all levels of his clients. With prices inflated and no new services on offer, business now are left to look for a whole new platform. It is so disappointing. My advice avoid starting up with a company that is as volitile as this one.

Dropped the ball -
Cant get service - cant get things done anymore -
Takes a month to have 1 change made
They respond 2 weeks later or not at all ?

They were good 2 years ago but now they dont care !!

This is what happens when business gets too big - They forget who got them to where they are - The Loyal customer !!

As an E-Commerce consultant we strive to only work with software that can improve business process's and performance, Neto's capabilities out of the box far exceed what many business's need and is capable of adapting to many different process's and procedures.

The support staff are amazing!

Thank you Neto.

As the ecommerce manager and now overall manager of Art Shed, we decided to move to Neto about 3 years ago. What appealed to us was Neto's unique ability to allow us to sell across channels and marketplaces without other costly connectors and other third party integrations. This has been one of the best decisions we have made in my 10 years working at our company.

Neto's system has allowed us to have the central system for stock control, inventory and orders management we always dreamed of, and while with Neto the business has seen dramatic growth year over year.

We put our growth down to the extra time and efficiencies Neto has allowed us. We now have more time for strategy and marketing that as a small team we were lacking before.

My favourite things about Neto are:
-Product creation: the backend of a product includes a vast number of attributes, and we have found greater success with our site SEO that ever before while onboard with Neto

-Order management: Neto's order management tools are fantastic for an all in one platform. We have used Neto pick and pack for several years now. We are finding as we are growing into the next level of daily order volumes it's becoming a bit clunky, but for a smaller retailer doing 50-100 order per day it's fantastic.

-Customer support: I have never been let down by Neto's support team. They are all well versed in the platform and always deliver fixes when things go wrong.

I have recently completed a new website with Neto and have been very happy with their all in one comprehensive one stop shop, they support team is strong and their systems/add-ons cater for all your business needs... Best thing, if you are stuck with anything just give them a call and the problem will be solved in no time

Since swapping to NETO for our e-commerce hosting and selling system, we have seen a massive increase in our business. The streamlining and fast integrations have given us more time to work on the business instead of in the business. The support is first class, and its very rare we get any delay with an issue or if we request custom work done. I have no qualms in reccommending the NETO team. Great work.

The Neto team have been extremely helpful in assisting me to prepare and launch my New Neto webstore. My account manager in particular was fantastic (Paul) and I am very excited about the result.

Got big and forgot about all the small businesses that got them where they are today. 130% increase and no time to cancel. Totally unethical.

Within 6 weeks we had slashed our website management costs by 50%, and were able to reduce the number of full time staff working on order processing from three down to just one. Thanks Neto

We've been using NETO for years and our business continues to grow! They give us the tools and services necessary to expand and continuously innovate. Our customer service rep, Adam Craig is always there to help without fail - professional, responsive and goes above and beyond for our business. Thank you to the whole NETO family!

We have been using Neto for a number of years. Neto's out of the box product is great for any small to medium size business is ease of use and awesome local Australian support services are second to none. Also we found its integration and customisation super easy and its many modules allowed us to deploy with no experience which is rare these days. We have recommended to many other companies due to this and glad to be supporting a local Australian company who understand eCommerce and market places.

I would strongly recommend against using Neto for your online business. They've got some good ideas and implement a bunch of useful Australian specific features but as a company that are too untrustworthy to rely on.

The strongest argument I have for using Neto is the support for "Pay Later" credit terms for customers, essential for B2B sales, and the only reason we haven't moved to BigCommerce.

The product is riddled with bugs that never seem to get addressed. As everyone else here has mentioned we had out price increased by 355% pretty much the month after we signed up. Worst of all we're not even in the revenue band they bill us for but our account manager hasn't responded to an email in two months to fix it.

I can truly understand the need to increase prices to survive. We probably wouldn't mind if it wasn't for the contempt shown in the process and refusal to answer follow up emails.

I honestly think a lot of the gushing 5 star reviews here are fake. Buyer beware.

I've used Neto on and off for a few years on customer sites from small to large turn-over and have found their ecommerce platform rather well featured and their support responsive. Their continued integrations with Australian 3rd party service providers is also rather good. They have recently changed their pricing model so it's a good idea to review your approach to eCommerce but to be fair, if you're truly serious about selling online you need to include these guys in your research.

We are an original Neto customer and have 4 sites with them. If their competence and service was at a level that justified such a price rise then we would happily pay. The truth is they are a joke. We are on the way out and would suggest any one considering getting into ecommerce look elsewhere.

Great service and local support! I didn't find it easy setting up my first ever website but my Neto helper Adam was great when assisting me on the setup.

Moved from Shopify to Neto to fix inventory reporting issues. But the recent price increase makes it untenable to stay, particularly with the XERO add on (which just became $99 USD per month instead of $99 AUD) doesn t send data to the correct records (I.e gift cards and returns).

Thought it would save us time and money. Turns out it was neither. We re moving back to Shopify. If we re gonna pay this much for a system, we re gonna pay for one that works with our other systems. It s a robust app, but not worth the effort or price. Not good for an agile business. Use something that connects easier like Vend or Tradegecko.

We love working with Neto. As an online retail website builder, we appreciate the all-in-one approach Neto have taken to commerce, incorporating both online and offline channels, plus native integration with marketplaces, accounting and couriers. As a Neto Premium Partner, we have been delighted with Neto's response times and quality of answers and assistance which in turn enables us to deliver consistently high quality websites and marketplace integrations together with user training that puts our Neto clients in full control of their business. 90% of our clients choose Neto because it empowers them to grow with confidence, leverage greater efficiencies and futureproof their business.

Amazing piece of software. Loaded with features and the latest technology - all tailor made to the Australian market.

So far , I am happy with customer service of Neto special "life chat .The stuff Paul provided a great technical support. Thank you..

We have been using Neto in our business now for 3 Years and we have been happy with their support. They made our switch across easy. But lately they have listened to their customers and returned us back to AUD billing. GOOD JOB Neto!!! The Customer Success guys are extremely fast and diligent .

Potential Neto Customers - Been with Neto for some time now and after experiencing the whole painful process from start to finish, firstly we are still paying for subscriptions that we were told would help our business but soon realising after they have debited our account instead don t integrate properly or provide any assistance whatsoever to help make them functional.

I cannot say anything positive about Neto except on their hosting speeds thats it. I am forced to take my design tweaks offshore as it takes 3-4 weeks for them to apply a 1hr design tweak. After the first meeting they over promise and under deliver on every level. Neto after being bought out by telstra and having over 1800 businesses to manage, they simply sign you up then add you to the list and here's your number.

Trying to have any paid task completed is a Nightmare. Save your money and do it yourself!

Our office is located only 25 mins from them yet its faster to have all my digital marketing tweaks/requests completed offshore and implemented faster then they create a ticket then have you waiting for days in frustration.

Don't pay for any of their express set up stuff or custom work. I sent them a website i had created on wordpress prior to signing up. I asked them to copy the theming and artwork 100% + $6000 (neto charge) later they failed miserably and copied only 70% . It then took 3-4 weeks of endless hours repeating myself going through everything. I couldn t of made it any clearer and they still got it wrong. Our ranking for Neto 0.5/5 We are hanging by a thread and will look at changing for 2017.

I have 905 Export Errors on our System and Approximately 15 Un Answered/Resolved Support Requests. Please advise when your team plans on resolving our issues!

This is the best eCommerce platform in Australia it integrates seamlessly with freight companies, ebay and many more applications. It will seriously ramp up your business. The staff a very friendly and helpful I recommend these guys to every business I meet.

From the moment I signed up to Neto I have been assisted every step of the way. There's hardly a wait-time for a reply to questions (like the corporate giants), & there are multiple ways to reach out to them like chat, email & phone. My account manager Paul Slater has been there to assist with CSV uploads, store set-up, & technical enquiries - I mean he's been fabulous. Neto is the BEST & most user friendly software to run my business. I have zero regret in signing up. In the past I've used Shopify, Magento, Wix & Woo E-commerce website/infantry platforms, but all of them have these annoying limitations that really effect your business processes & time efficiencies in one way or the other. NOTHING compares to using Neto, especially for the the value & service you get for the money you're paying. In the beginning I'd been given full access on the 14 day trial to set up my whole website, afterwards once your on the plan, NOTHING changes. You still get full use of Neto ! I mean, if your reading this, trust me, Neto is the best decision for your business platform.
Thank You to the Neto team! I plan for my business to grow with you guys along side me.
Blake
Caravan Camping Aus

About to launch a brand new Neto store and I couldn't be happier. We had it custom designed by a third party but the Neto system itself is amazing. So powerful and yet so easy to use. I can see Neto being with me long term as my business grows. Best business decision I have made yet.

We've just launched our website with Neto and it's even better than we anticipated. Our Customer Success contact Paul delivered a great outcome for us and we're thrilled with the possibilities ahead. Even in the early launch stages I'm wondering what additional business processes I can push through Neto. It wasn't always easy but the end result more than worth it!

We used many ecommerce platforms, and many sales channels in the past. Then we found NETO. The warehouse, shop, ebay, Website and POS are all synced together allowing full inventory and stock control. Don't waste time and money on other platforms

CPAP Club are over the moon to launch our new store on Neto. The Neto team have been extremely supportive of our business getting up and running. We look forward to growing our ecommerce business on this platform and continually taking advantage of competitive feature rollouts.

Having Neto on side with my e commerce website has been so great. As a small business owner in my 40's, getting my head around e commerce has been such a challenge over the years. I got rid of my word press site and changed to Neto after reviewing many other shopping platforms. I saw a Neto stand at an ecommerce conference and was a bit concerned that they were based in QLD and I am in Sydney but i need not have worried. Their online phone support is like having a professional partnership. What i like about Neto is that they have pretty much thought of everything that online retailers have to go through and have put it in to their backend platform. It is such a relief to find a company that talks my language and is many steps in front. I admit It did take me a few months to get my head around the back end and I still learning. I am pretty proud of myself for choosing NETO as i know i can grow our business on this platform for the future.

We have retail stores open 7 Days a week and my Neto site also generates foot traffic and calls to my physical stores.

Bought items from Artist Guitars. Great service. Very satisfied.

I LOVE NETO! It is expensive and probably a little out of my company's budget but I'm hoping to to be able to turn this around. The features that NETO offers is not like any other that I have seen, competitors don't compete. The support you get is absolutely ongoing! So many companies support you well to get going but then fall down with continuing support. This is NOT the case with NETO. Support's knowledge is exemplary. General information that is provided through NETO News is an absolute must for any online business. NETO keeps you in the loop of online trends, marketplace stats. You just don't get this information anywhere else.

Considering Neto? BEWARE thanks for the confirmation Dean Halhead we are experiencing a custom build for our business and to-date the whole process has been very very painful and frustrating from the start.
The Sales team will tell you anything it takes to get your money and get you on-board, over promise and under deliver at every turn, they will over charge you at every opportunity for an add on that after investigation by us was free and none chargeable.
We paid in advance for an express set up and as advised by Dean.H don t, save your money punters and go elsewhere and save yourself endless pain and loss of business that will occur!

We have been using Neto for the past 12 months and it has been really great. We use the XL service which is really beneficial as the team are very helpful and knowledgable.

I have used Neto for a couple of years now and I can honestly say its one of the best decisions I have ever made. Their local support in Brisbane are amazing and they always ensure you are kept informed and happy. I highly recommend them.

We absolutely love Neto, more importantly so do our clients.

As a Neto partner we have been working with the Neto platform for over 5years now and by far the best eCommerce platform on the market. One platform that takes care of everything from eBay and Amazon integration to order fulfilment and more. Our clients absolutely love it.

Any business that is looking for an all-in-one solution without the restrictions of being able to scale up must check out Neto.

Highly recommended for businesses of all sizes

Easy to use, friendly staff, very happy customer, highly recommended =))

Gone are the days when businesses show loyalty to customers and workers. You guys have a lot to rethink, realign and get back to your core values that the original startup business was built on. Time to stop kissing investor s butt at the expense of the people that built and matter to your business. Profiting at other people s loss is not profit. Grow a conscience, Neto. You still have time to repair and reclaim your once good name.

We have been a Neto customer since 2012 and are very happy with the growing list of features offered that make our customer experience amazing. Our team also love the back-end experience.

Neto is the best, hands down, when it comes to an all in one solution for your online store!

We have been a Neto Customer for approx 5 years, We have found the system to be the best on the market in Australia, It is a 1 stop solution - Neto integrates multiple sales channels inc Ebay and Amazon, it also provides us with Shipping labels, Product management, Analytics, Inventory. order management, marketing and much more.
The product has changed over time and keeps up with the modern trends.
The SEO is fantastic and we rank on the first page of google for most of our product line. The back end is intuitive and easy to use. The import and export features are great for mass changes to product lines.
The advanced Inventory system is relatively new and still requires some work ie easier stock taking procedure and data manipulation however it is in-house and does not need a 3rd party app to bridge the data. In the past month there has been a great release to fix some of the inventory issues and they plan to have another release in the next month or so that will make it more user friendly as well.
As with any software and individual requirements, we have had to make some work arounds and then hope those work arounds are turned into features in updates - The good news is that most of our requirements have been integrated over the past years.
Neto has helped grow my business and I look forward to the new updates as they are rolled out.
I only gave 4 stars instead of 5 - due to the poor communication of the recent changing of pricing especially for legacy clients - It caused me much confusion and uncertainty, However I will now give another 1/2 star (4.5 stars) to Adam Craig, who has contacted me recently and explained the changes correctly and put it all in writing I know exactly were I stand.
Now I can get back too running my business with the aid of an all inclusive great software package at a fair price.
Happy days.
Regards
Andrew

I have now worked with Neto on 5 website projects and each has been a great experience. The knowledgeable design team were able to create beautiful and responsive sites that improved conversion rates and user experience. The control panel and varied optional integrations that come with Neto make day to day tasks a breeze.

In the beginning I felt the setting up of such a complex system was beyond a 61 year old.

However, after taking the first step, making mistakes and supported all along the way by the friendly and super helpful Neto design and support team, I now have a first class web site, first class eBay listings and Store.

Neto has every tool and addon to make my eCommerce business a success. So much so I am operating at 50% above my expectations for the first 3 months. Thanks NETO, you are the best.

Bruce

We built our KayTeeStore shopping website and integrating to eBay by using Neto. Neto has the greatest & the best ecommerce online tools in the market at the moment. The admin control panel features are so easy to use and apply. If you have a dream, Neto will make it happen for you! I have met few team members from Neto, they are very helpful and friendly people. It is definitely money worth paying for and their customer service is always ery good and knowledgable for building web design. You won't go wrong with Neto!!

Great feature packed ecommerce platform. The stand out advantage for me is the support. Neto has superb first level support. The team are locally based, extremely knowledge and are available on the phone. Keep up the great work team.

Started off O.k but lately website is so slow its hardly usable, Been waiting on a support ticket to be responded to for almost a week. They have now sent me an Email telling my monthly plan cost is changing from $49AUD to $249USD PER MONTH

Edit: Thanks for telling me to reach out to discuss further when I already had and was basically told if I don't like it leave. (I have by the way).

I must say pricing many of your customers away to your competitors is an interesting tactic. While I am not totally against the price rise it makes it clear that NETO is struggling and I can't risk my business if NETO is in such a dire position where it need to raise prices 7 fold.