I'm a small ebay operator turning over approx $1m ...

I'm a small ebay operator turning over approx $1m in sales. I needed a solution that would really do two things - save me about 6 hours a day in cutting and pasting by generating customer order details to e-parcel and also create uniform looking listings on ebay.

It's been a complete disaster so-far. I Continue to flag technical glitches which get sent to "Second level support" because the people who answer the email support can't do anything but send links to videos. By trying to be everything to everybody they have developed a system that is so complicated to use they don't even understand how it works.... god help anybody who who isn't an engineer or coder. I even had one guy stuff around for an hour trying to figure out why their system kept restocking items after we ran out causing items to be sold that we didn't have.

There are about a dozen outstanding issues which nobody has addressed yet and it's having a major impact on my business both for the time I'm investing in trying to make this work, and the impact that it is having on our customer service and reputation.

An utter waste of time and money with no end to the problems in sight.